Author: DesigningCX


Running a CX Journey Mapping Design Session

Running a CX Journey Mapping Design Session

This presentation is designed for a Journey Mapping Facilit...


Employee Experience Journey Mapping workshop slides

Employee Experience Journey Mapping workshop slides

EXJM is a people-centric discovery process that helps organ...


Cx Journey Mapping Workshop - Intro & Activity 20130920

Cx Journey Mapping Workshop - Intro & Activity 20130920

This is the deck used to deliver Customer Experience Journe...