Author: Frank Wagman

OpenSpan Proof of Concept use case study

OpenSpan Proof of Concept use case study

OpenSpan provides desktop automation and analytic tools for...


The TELUS Way: An OpenSpan Customer's Journey for Optimizing the Call Center Agent

The TELUS Way: An OpenSpan Customer's Journey for Optimizing the Call Center Agent

Customer-centric TELUS launched an internal contact center...


OpenSpan Webinar Sept. 17th with Donna Fluss, DMG Consulting - Desktop Analytics: Optimizing the Customer Experience

OpenSpan Webinar Sept. 17th with Donna Fluss, DMG Consulting - Desktop Analytics: Optimiz...

Join Donna Fluss – founder of DMG Consulting and industry e...


OpenSpan Claims Automation Service

OpenSpan Claims Automation Service

With OpenSpan's Claims Automation service, you can support...


OpenSpan POC

Openspan Contact Center Workflow Needs
General

Openspan Contact Center Workflow Needs

Survey results reveal the need to focus on solutions to imp...


OpenSpan for Healthcare in Claims and Customer Service

OpenSpan for Healthcare in Claims and Customer Service

In an ever-evolving industry, health insurers face a consta...


OpenSpan for HealthCare: Four Member Service Representative Readiness Strategies to Contend with the Affordable Care Act (ACA)

OpenSpan for HealthCare: Four Member Service Representative Readiness Strategies to Conte...

Changes. Fear. Hope. Uncertainty. Confusion. Questions? Wit...


Openspan smarter-workforce

Openspan smarter-workforce

A better way to work; a better way to manage. Create a smar...


Openspan recruiting

Openspan recruiting

We're hiring - please check out our current jobs listing at...


Bruce Temkin: The Customer Experience Imperative: A Contact Center Boot Camp for Surviving in the New Economy

Bruce Temkin: The Customer Experience Imperative: A Contact Center Boot Camp for Survivin...

Prepare for the new age contact centers - engage agents, no...


OpenSpan for Financial Services

OpenSpan for Financial Services

Learn the benefits of using OpenSpan within the financial s...


OpenSpan by the Numbers - 2014: A Fantastic year for the company

OpenSpan by the Numbers - 2014: A Fantastic year for the company

OpenSpan by the numbers in 2014 was an incredible year for...


5 Strategies to Transform Your Contact Center into a Revenue Generation Center

5 Strategies to Transform Your Contact Center into a Revenue Generation Center

Once thought to be primarily a customer service channel, co...


OpenSpan - Alligning Desktop Analytics to Drive Enterprise Performance

OpenSpan - Alligning Desktop Analytics to Drive Enterprise Performance

Donna Fluss, President of DMG Consulting discusses concrete...


OpenSpan by the Numbers - Infographics

OpenSpan by the Numbers - Infographics

OpenSpan by the numbers - More than 200 customers - 6x the...


OpenSpan Desktop Analytics Datasheet
General

OpenSpan Desktop Analytics Datasheet

OpenSpan Desktop Analytics™ captures user activity at the d...

Today’s business environment demands that you find new ways...


Customer Experience infographic

Customer Experience infographic

The State of Customer Experience (CX): The Economics of CX...