Author: Matti Airas

Välkky Vaikuttavuus - Destia Tutkimus

Välkky Vaikuttavuus - Destia Tutkimus

Havainne Oy's Välkky-tuotteen vaikuttavuustutkimus.


Solid foundation for customer experience process

Solid foundation for customer experience process

High-quality feedback analysis can provide concrete benefit...


How to turn multi-language feedback into actionable information in one language.

How to turn multi-language feedback into actionable information in one language.

Many companies operate in multiple countries and in some co...


Feedback analysis-requirements

Feedback analysis-requirements

The volume of customer feedback, product forums and social...


Etuma.multisource.feedback.mgmt

Etuma.multisource.feedback.mgmt

While market research in the form of sample-based solicited...


Emotions the missing link

Emotions the missing link

Currently most if not all customer directing business actio...


CX Professionals Guide to Customer Experience Management Process Implementation

CX Professionals Guide to Customer Experience Management Process Implementation

12 step guide on how to increase customer loyalty by listen...


Cx Professional's Guide

Cx Professional's Guide

Enterprise Insight Process implementation steps