National
Implementation
Report
Slovakia — National Code for mobile operators on safe use of mobile
services
April 2010
European Framework Report: Slovakia 1
Contents
Executive summary 2
Introduction 3
Implementation of national code of condu...
European Framework Report: Slovakia 2
Executive summary
The European Framework for Safer Mobile Use by Younger Teenagers a...
European Framework Report: Slovakia 3
Introduction
This report has been prepared by mobile operators as part of a third re...
European Framework Report: Slovakia 4
Member States and under development in the remaining two2
. This means that around 9...
European Framework Report: Slovakia 5
Implementation of national code of conduct
This part of the report contains informat...
European Framework Report: Slovakia 6
O2 Telefonica O2 Slovakia reported that it did not currently offer any own-brand adu...
European Framework Report: Slovakia 7
6. Mobile providers should ensure customers have ready access to mechanisms for repo...
European Framework Report: Slovakia 8
and other issues relating to safe and responsible use of the Internet.
Orange Sloven...
European Framework Report: Slovakia 9
12. For these measures to work effectively, policy makers, trade associations and ot...
European Framework Report: Slovakia 10
"8. 1) The Mobile Operators declare that they will continue to co-operate according...
European Framework Report: Slovakia 11
Stakeholder cooperation on child protection
This part of the report presents the vi...
European Framework Report: Slovakia 12
internet www.oskole.sk. Equally it has active interactive character directly in sch...
European Framework Report: Slovakia 13
towards children, parents and teachers. Educational activities for all of these gro...
European Framework Report: Slovakia 14
Conclusion
Slovak mobile operators have reported generally good compliance with the...
European Framework Report: Slovakia 15
Annex I
European Framework for Safer Mobile Use by Younger Teenagers and
Children
F...
European Framework Report: Slovakia 16
Mobile providers offer content which may use pre-pay, post-pay or hybrid approaches...
European Framework Report: Slovakia 17
11 For these measures to work effectively policy makers, trade associations and oth...
European Framework Report: Slovakia 18
Annex II
National Code for mobile operators on safe use of mobile services
Orange S...
European Framework Report: Slovakia 19
1. Contracting Parties
Orange Slovensko, a.s.
Prievozská 6/A, 821 09 Bratislava, Sl...
European Framework Report: Slovakia 20
2. Preamble
Whereas the Contracting Parties regard it as important to state the fol...
European Framework Report: Slovakia 21
4. Definitions
1) “Child” for the purposes of this Code is a person younger than 15...
European Framework Report: Slovakia 22
3) If a Mobile operator provides or enables access to commercial mobile content int...
European Framework Report: Slovakia 23
3) The Mobile Operators undertake to support in an appropriate manner information c...
European Framework Report: Slovakia 24
6) The result of consultations is after agreement by all parties to the consultatio...
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National implementation report for sms billing and mobile payments in slovakia

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Transcripts - National implementation report for sms billing and mobile payments in slovakia

  • 1. National Implementation Report Slovakia — National Code for mobile operators on safe use of mobile services April 2010
  • 2. European Framework Report: Slovakia 1 Contents Executive summary 2 Introduction 3 Implementation of national code of conduct 5 Access control mechanisms 5 Raising awareness and education 6 Classification of commercial content 8 Fighting illegal content on mobile community products or the Internet 9 Other 10 Stakeholder cooperation on child protection 11 Conclusion 14 Annex I - European Framework for Safer Mobile Use by Younger Teenagers and Children 15 Annex II - National Code for mobile operators on safe use of mobile services 18
  • 3. European Framework Report: Slovakia 2 Executive summary The European Framework for Safer Mobile Use by Younger Teenagers and Children (the “Framework”) is a self-regulatory initiative of the European mobile industry. It contains recommendations designed to ensure that younger teenagers and children can safely access content on their mobile phones. As of April 2010, there are 83 signatory companies implementing the Framework through the roll-out of national voluntary agreements (Codes of Conduct). A further eight mobile operators have only signed up to a national code of conduct but as such are still participating in the initiative. Codes of conduct are currently in place in 25 EU Member States and under development in the remaining two. This means that around 96 per cent of all mobile subscribers in the European Union benefit from the Framework. This report has been prepared by mobile operators as part of a third review of the implementation of the Framework in the European Union, with a particular focus on how they have implemented the provisions of their national code of conduct. In the case of Slovakia, the report tracks compliance in relation to the National Code for mobile operators on safe use of mobile services. All of the Slovak operators report compliance with their code of conduct. The code, signed in January 2008, included an implementation deadline of 31 December 2009. In terms of access controls, all have systems in place to block access to adult content on their portals. In the case of Orange Slovensko and T-Mobile Slovensko, this system can be activated by the customer sending an “18STOP” message free of charge from their handset, or via the WAP page. All operators reported that contracted content providers are required to sign undertakings committing themselves to compliance with the code of conduct. As regards education and awareness-raising, all three operators have developed specific web pages on their websites dedicated to child protection. Orange Slovensko is now in the second year of its project which sends internet safety advisers into schools to discuss issues with children, including children of primary school age. Telefonica O2 reported that trained staff were available in each of its stores to advise on child protection issues, and T-Mobile Slovensko has prepared a range of materials and training aimed at children, parents and teachers for use in its partnership with eSlovensko (projects: Zodpovedne.sk , Stopline.sk, Pomoc.sk and ovce.sk). All operators classify their own content, where provided, and have signed contracts with their third party content providers to ensure that they classify their content. With regard to illegal content, Orange Slovensko and T-Mobile Slovensko reported that they had (in October and November 2009 respectively) introduced a technical solution that blocks URLs known to host illegal child abuse content on the Internet. Orange Slovensko provides a dedicated hotline number and notification form to allow customers to report suspected illegal content. All companies cooperate with the national authorities in the fight against illegal content, and Telefonica O2 and T-Mobile Slovensko have participated in the establishment of the national hotline for reporting illegal content and conduct online – Stopline.sk (operated by eSlovensko).
  • 4. European Framework Report: Slovakia 3 Introduction This report has been prepared by mobile operators as part of a third review of the implementation of the European Framework for Safer Mobile Use by Younger Teenagers and Children (the “Framework”) in the European Union. The Framework is a self-regulatory initiative of European mobile operators, which puts forward recommendations to ensure that younger teenagers and children can safely access content on their mobile phones. It was issued in February 2007 following the consultation of child protection stakeholders in the European Commission’s High Level Group on Child Protection. A reproduction of the Framework is available in Annex I of the report. Fifteen signatories at group level (55 national mobile operators) initially signed up to the Framework on Safer Internet Day, 6 February 2007. As of April 2010, there are 83 signatory companies implementing the Framework through the roll-out of national voluntary agreements (“codes of conduct”). A further eight mobile operators have only signed up to a national code of conduct but as such are still participating in the initiative1 . The recommendations of the Framework cover the following areas:  Classification of commercial content — mobile operators’ own and third party commercial content should be classified in line with existing national standards of decency and appropriateness so as to identify content unsuitable for viewing by younger teenagers and children.  Access control mechanisms — appropriate means for parents for controlling access to this content should be provided.  Education and awareness-raising — mobile operators should work to raise awareness and provide advice to parents on safer use of mobile services, and ensure customers have ready access to mechanisms for reporting safety concerns.  Fighting illegal content on mobile community products or the Internet — mobile operators should work with law enforcement agencies, national authorities and INHOPE or equivalent bodies to combat illegal content on the Internet. The Framework recommendations are not prescriptive. Mobile operators have implemented them in different ways to reflect the diversity of their services and marketing models, as well as to cater for national societal norms and values. National codes of conduct are currently in place in 25 EU 1 An overview of signatories per EU Member State is available at http://www.gsmeurope.org/documents/List_of_signatories_Dec_09.pdf
  • 5. European Framework Report: Slovakia 4 Member States and under development in the remaining two2 . This means that around 96 per cent of all mobile subscribers in the European Union benefit from the Framework. This report sets out how mobile operators have implemented their national code of conduct in Slovakia, namely, the National Code for mobile operators on safe use of mobile services. A reproduction of the code is available in Annex II of the report. The Slovakian code was signed in January 2008. The signatories of this code are: Orange Slovensko, a.s., T-Mobile Slovensko, a.s., and Telefónica O2 Slovakia, s.r.o. The report’s contents are based on information gathered from the signatories, as well as a child protection stakeholder, on the basis of a questionnaire in the period February-March 2010. The first part of the questionnaire addressed compliance with the recommendations of the national code of conduct. The second part of the questionnaire posed questions to a third party, concerning mobile operators’ role in protecting children in their country of operation. The main findings are presented below. Two third parties responded: Ms Mária Tóthová Šimčáková (professional guarantee and supervisor of the Orange Slovensko project ‘Children & mobile telecommunication technologies’), and for the NGO eSlovensko, Mrs. Marcela Alzin. 2 Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and UK. The codes can be downloaded at http://www.gsmeurope.org/safer_mobile/national.shtml.
  • 6. European Framework Report: Slovakia 5 Implementation of national code of conduct This part of the report contains information on how individual mobile operators have implemented the provisions of the Slovakia National Code for mobile operators on safe use of mobile services It is subdivided into five sections, which correspond to the four high level areas of the Framework and other recommendations of the national code of conduct that go beyond the scope of the Framework. Access control mechanisms The recommendations of the Framework relating to access controls are as follows: 1. Mobile providers should not offer any own-brand commercial content which would be classified as only suitable for adult customers in equivalent media, without providing appropriate means to control access to such content under parental control. 2. Appropriate means to control access to content should also be applied where content is supplied by contracted providers of third party commercial content which would be classified as only suitable for adult customers in equivalent media. 3. Additionally, individual mobile providers should offer capabilities which can be used by parents to customize access to content by children using mobiles. These may include specific services, phones, barring or filtering, and/or billing control. The relevant provisions of the national code of conduct on access controls are as follows: "5.1) The Contracting Parties undertake that after signing this Code they will not offer without securing the possibility of controlling access, via methods of controlling access determined in this Code, any of their own commercial mobile content that is according to the Common classification of content determined only for adults. 2) The Contracting Parties undertake to use the methods for controlling access determined in this Code also in relation to commercial mobile content that is according to the Common classification of content intended only for adults and that the contractual suppliers of mobile content supply. 3) If a Mobile operator provides or enables access to commercial mobile content intended only for adults, it is obliged to also provide the option of controlling access to it via suitable methods for controlling access. 4) Suitable methods for controlling access to commercial mobile content are regarded as being only such methods that within the scope of their use clearly verify the identity and age of the subscriber or the user communicating in the matter of controlling access to services intended only for adults...7) This Code does not order mobile operators in any case to use a specific method for controlling access and it does not prevent the adoption of wider technical measures for controlling access to commercial mobile content. Each mobile operator can choose for fulfilment of the commitments according to this Code various technical and organisational solutions for controlling access to content.” Mobile operators have implemented these provisions as set out below.
  • 7. European Framework Report: Slovakia 6 O2 Telefonica O2 Slovakia reported that it did not currently offer any own-brand adult commercial mobile content. However, on customer request, Telefonica O2 can deny access to third party adult content providers. Orange Orange Slovensko reported that it provided access controls to restrict access to adult content on its portal to only those who have been verified as being over 18. When a customer tries to access this type of content, he will meet a screen which requires him to enter his phone number and a 4-digit code, which is assigned only on production of valid ID in a store, and then posted to the home address. Orange Slovensko customers can also block mobile adult content by sending an “18STOP” SMS message free of charge. Premium-rate numbers can also be blocked. T-Mobile T-Mobile Slovensko reported that mobile adult content can be blocked by sending an SMS instruction “18STOP”; the customer can block all branded adult content on the SIM card. This service is free of charge. Customers can also access this service via the WAP page or by contacting customer service, and confirmation will be received by SMS. Customers can also just block all commercial content to the handset from contracted partners by sending a free SMS “18STOP PARTNERS” or by clicking on the WAP page. Customers can also call customer services free of charge to activate these services from the handset to be blocked. This will be done within 72 hours. Unblocking the handset, however, can only be done in person in a store. Contracted content providers are required to sign supplements to their contracts requiring them to comply with the national code of conduct and EU rules. Instead of labelling or providing disclaimers, they are required to implement the SMS blocking system described above, provide information on all their communication materials (print, web, TV etc) about how to block their own or their partners’ adult services, and on request by T-Mobile, to block their or their partners’ adult services when the customer wishes to block all third party services. This is then implemented via an automatic process. All child protection tools are monitored regularly on the basis of online reporting tools and weekly customer feedback. There is a dedicated member of staff assigned to supervise these activities as part of his key performance indicators. Raising awareness and education The recommendations of the Framework relating to awareness-raising and educational activities are as follows: 4. Mobile providers should provide advice and effective access to information regarding the use of mobile phone services and measures which can be taken by parents to ensure safer use by their children. 5. Mobile providers should encourage customers who are parents to talk to their children about how to deal with issues arising from the use of mobile services.
  • 8. European Framework Report: Slovakia 7 6. Mobile providers should ensure customers have ready access to mechanisms for reporting safety concerns. 7. Mobile providers should support awareness-raising campaigns designed to improve the knowledge of their customers, through organisations such as the INSAFE3 network. 8. For these measures to work effectively, policy makers should play a role in improving children’s awareness through updated educational material and approaches. This should include parent and child-friendly information on safer use of mobiles and the internet. The relevant provisions of the national code of conduct on raising awareness and education are as follows: “1) The Mobile Operators undertake to provide basic information and consulting about how to use mobile electronic communications services and content services, and on measures that parents can take to protect children for appropriate and safer use of mobile electronic communications services. 2) The Mobile Operators undertake to secure a mechanism via which parents can inform the Mobile Operator about their fears for the safety of the child in connection with the provision of the mobile electronic services and content services. 3) The Mobile Operators undertake to support in an appropriate manner information campaigns aimed at increasing the awareness and knowledge of its subscribers and end users about the provision of mobile electronic communications services and content services. 4) The Mobile Operators undertake to, in an appropriate manner, share in improving the awareness of children via specialised education material and approaches, which should contain particularly comprehensible information about the safe use of mobile phones and the internet.” Mobile operators have implemented these provisions as set out below. O2 Telefonica O2 Slovensko has a website dedicated to child protection. The site gives general information on the main issues. Telefonica O2 also provides phone and email details of how to contact the appropriate NGO for specific direct advice. Every Telefonica O2 store has trained dedicated staff to provide parental support. Orange Orange Slovensko has carried out a range of activities to provide information and education. For the second year running, Orange Slovensko continued their project providing interactive education directly to schools. A team of advisors visited 113 schools between October and December 2009, of which the majority were primary schools, to talk in an entertaining and educational manner about a range of issues around mobile safety, such as theft, distressing text messages, use of camera phones etc. For the younger children, key messages were conveyed using resources such as colouring books, while older children were provided with a booklet discussing these 3 INSAFE is a network of national nodes that coordinate Internet safety awareness in Europe.
  • 9. European Framework Report: Slovakia 8 and other issues relating to safe and responsible use of the Internet. Orange Slovensko has re-designed its website “Deti a mobily” (Children and mobiles). This site is dedicated to child protection and discusses the risks of Internet and mobile communications and how customers can protect their children, as well as directing customers to other pages such as the Microsoft Family Safety pages, and to forms for reporting illegal content. The Orange Family Guide is available to download from the website. T-Mobile T-Mobile Slovensko reported that it provided its customer service operators with information and Q&A details to educate them how to deal with mobile communication safety queries. They have also set up a web page on their site to allow customers to report (directly and/or in writing) issues. Information on safer use of mobiles is distributed to customers via leaflets at point of sale, customer magazines etc. and on the company website. T-Mobile also participated with the NGO eSlovensko, the Ministry of the Interior and UNICEF in a local education project on Safer use of mobile phones and the internet named Zodpovedne.sk. This involved preparing leaflets, advice sheets and booklets for children, teachers and parents, and these were distributed at a range of public events, including training courses for teachers and police officers and meetings with both parents and children. Publicity was provided in a range of media. T-Mobile also participated in the preparation of a successful series of animated stories based on sheep (OVCE.sk) which cover mobile and Internet safety issues. T-Mobile Slovakia started an information campaign about Stopline.sk (the Slovak national hotline centre) in February 2010. Classification of commercial content The recommendations of the Framework relating to commercial content classification are as follows: 9. Mobile providers and content providers support classification frameworks for commercial content based on national societal standards and consistent with approaches in equivalent media. Classification of content, whether accessible through telecommunications or not, should be consistent with national societal standards regarding decency, appropriateness and legislation. Classification frameworks should consist of at least two categories: content which is suitable only for adult customers and other content. 10. Mobile providers should ensure that their own-brand commercial content is appropriately classified based on existing national classification standards in the markets where they operate. 11. Through their contractual relationships with professional third party content providers, mobile providers should ensure, after consultation, that these providers classify their commercial content under the same national classification approach.
  • 10. European Framework Report: Slovakia 9 12. For these measures to work effectively, policy makers, trade associations and other interested parties should support mobile provider initiatives to ensure commercial content providers classify their content against national societal standards. The relevant provisions of the national code of conduct on the classification of commercial content are as follows: "7 1) The Mobile Operators and contractual suppliers of mobile content have agreed on introducing common classification for mobile content of an erotic nature…..2) The common classification framework is comprised of two categories: a) mobile content intended only for adult customers, an b) other mobile content. 3) The Mobile Operators will ensure that common classification of content is also applied when classifying content supplied by contractual suppliers of mobile content...” Mobile operators have implemented these provisions as set out below. General All of the signatory mobile operators in Slovakia classify their own content and require their content providers to classify their content according to a common national framework appended to the code of conduct. This requires that all adult or nudity content must be marked as suitable only for 18+. This is enforced through supplements to contracts between operators and content providers. Fighting illegal content on mobile community products or the Internet The recommendations of the Framework related to combating illegal content on mobile community products or on the Internet are as follows: 13. Mobile providers will continue to work with law enforcement authorities in executing their legislative obligations regarding illegal content. 14. Mobile providers will support national authorities in dealing with illegal child images and, through the INHOPE4 hotline network or equivalent approaches, will facilitate the notification of this content where hosted on mobile community products or on the internet. 15. Mobile providers will adopt, or support the creation of, appropriate legally authorized national take-down procedures for such illegal content, including a commitment to liaise with national law enforcement. 16. For these measures to work effectively there should be legal clarity on the nature of content which is illegal and law enforcement authorities (or delegated organizations) should be able to confirm where individual items of content are illegal. This will require the allocation of proportionate law enforcement priority and resources. National governments’ support for this is vital. The relevant provisions of the national code of conduct on fighting illegal content are as follows: 4 INHOPE is the International Association of Internet Hotlines.
  • 11. European Framework Report: Slovakia 10 "8. 1) The Mobile Operators declare that they will continue to co-operate according to their possibilities with government authorities in fulfilling their obligations relating to the fight against illegal content. 2) The Mobile Operators declare that they will continue to support the pertinent government authorities and non-profit sector organisations during their activities connected with the fight against illegal depiction of children and youth and will facilitate the reporting of such content, communicated via mobile electronic communications networks. 3) The Mobile Operators undertake during discussions with contractual suppliers of mobile operators, as well as during the duration of contractual relations with them to adhere to and apply the principles and rules of safe use of mobile services at least at the level agreed on in this Code." Mobile operators have implemented these provisions as set out below. O2 Telefonica O2 Slovensko has established a partnership with eSlovensko, the national Safer Internet node. Through this, they are able to actively raise awareness and provide information to schools, children and parents. Together they have created a national centre for complaints and reporting illegal content, threats or abuse (Stopline.sk), which cooperates with the government authorities. Orange Orange Slovensko reported that it had introduced in October 2009 a technical solution that blocks URLs on the open internet which figure on the Internet Watch Foundation list. This solution applies to all customers, and is network-based, so there is no possibility to turn it off. There is currently no national register of illegal URLs and this is why the UK’s IWF list is used. Orange Slovensko will incorporate any future such list into its technical solution. Orange also provides its one dedicated hotline number (905) to allow customers to report inappropriate or suspected illegal content, as well as providing a reporting form on its website. T-Mobile T-Mobile Slovensko reported that it cooperates closely in project zodpovedne.sk with the Ministry of the Interior, the Government council for criminality, the Secretary of State and Ministry of Education, and the Secretary of State and Ministry of Culture. T- Mobile is also a partner of Stopline.sk (see above), alongside the Ministry of the Interior, the police (internet criminality police) and UNICEF/the national helpline for children. T-Mobile Slovensko also introduced in November 2009 a technical solution that blocks URLs on the open internet which figure on the Internet Watch Foundation list. This solution applies to all customers, and is network-based, so there is no possibility to turn it off. There is currently no national register of illegal URLs and this is why the UK’s IWF list is used. Other This section addresses compliance with the recommendations of the national code of conduct that go beyond the scope of the Framework. These provisions are as follows: N/A Mobile operators have implemented these provisions as set out below: N/A
  • 12. European Framework Report: Slovakia 11 Stakeholder cooperation on child protection This part of the report presents the views of relevant stakeholders, concerning mobile operators’ role in protecting children in their country of operation. Two third parties responded: Ms Mária Tóthová Šimčáková (professional guarantee and supervisor of the Orange Slovensko project ‘Children & mobile telecommunication technologies’), and for the NGO eSlovensko, Mrs. Marcela Alzin. The following questions were posed to the stakeholder: 1. How do you think the national code of conduct signed by mobile operators has helped in the pursuit of safer mobile use by children? Ms Mária Tóthová Šimčáková: “The role of the parent is to give good advices to its child and warn him against the dangerous and unsuitable usages of mobile phones and whenever there is a possibility to avoid (verbal restrictions) that the child will seek for unsuitable content on internet or experiment with his mobile phone. Initiative of this Code I welcome because it gives children the possibility to keep rules and did not motivate them to search for unsuitable web pages and their content.” Mrs. Marcela Alzin (eSlovensko): “Having signed the National Code of Mobile Operators on Safer Use of Mobile Services the Slovak mobile operators have formally expressed their commitment to attend to child protection online via awareness raising schemes, educational programmes, mechanisms for control of content created or provided by children or adopted from third parties and also via classification of commercial content and reporting of illegal content. T-Mobile Slovensko has embraced this commitment in full complexity and became partner of NGO eSlovensko which operates the Safer Internet Centre in Slovakia under EC Safer Internet Programme. T-Mobile Slovensko has played an active role in eSlovensko’s educational activities for the general public and simultaneously launched its own control mechanisms. eSlovensko is a member of the European network of Safer Internet Centres INSAFE and has applied for full membership in the international network of internet Hotlines INHOPE which fight against illegal content online. T-Mobile Slovensko is a founding member of the Slovak internet Hotline – National Centre for Reporting of Illegal and Inappropriate Content and Conduct Online, operating under the name Stopline.sk. T-Mobile Slovensko is also a member of Stopline.sk Council which oversees the Centre’s activities and co-designs its policy.” 2. Are you aware of any educational/awareness-raising initiatives on this issue by the mobile operators in your country? Ms Mária Tóthová Šimčáková: “From the side of mobile operators in Slovakia I do not know about the any other project which would have such integrated character, was designed to children and youth, parents, teachers and also for the general public as exactly is the project of Orange Slovensko. It offers the printed version of brochure, supportive material, videos on
  • 13. European Framework Report: Slovakia 12 internet www.oskole.sk. Equally it has active interactive character directly in schools and it immediately offers activities and discussions for children, youth, teachers during the teaching process.” Mrs. Marcela Alzin (eSlovensko): “In early 2009, T-Mobile Slovensko became major partner of Zodpovedne.sk project, run by NGO eSlovensko.sk. The project is based on EC Safer Internet Programme and its main goals include raising awareness about safer internet use among wide public, operating Helpline which assists victims of cyberbullying, grooming and other forms of online harassment, and National Centre for Reporting Illegal and Inappropriate Content Online. Zodpovedne.sk is the most complex awareness raising and educational programme on safer internet in Slovakia with strong links to relevant European and international organizations (INSAFE, INHOPE, other Safer Internet Centres throughout Europe). T-Mobile Slovensko plays an active role in the project, one representative of the company attends bi-weekly coordination meetings of the project team and is also member of the project Advisory Board. In this capacity T-Mobile Slovensko has a profound impact on the shape of the wide range of awareness raising activities, which include preparation of leaflets, advice sheets and hand-books for children, teachers or parents and their distribution to the target groups; events for the public, including trainings for teachers, policemen, lectures for parents and, of course, meetings with children; publicity – entries in all kinds of media; development of a successful series of sheep-themed animated stories OVCE.sk which cover prevailing internet-related topics like grooming, paedophilia, racism, and xenophobia, as well as misuse of personal information or photographs. Apart from that, T-Mobile Slovensko supported the campaign in the wake of the launch of Stopline.sk, as well as Safer Internet Day. Further, the company launched an internal campaign in which employees were trained about the safer internet use. Customers have been informed about this topic through the official website of the company and in the regular newsletter.” 3. What do you think are the key child protection priorities for the ICT sector for your country? Ms Mária Tóthová Šimčáková: “Technical conveniences of this era such as mobile phones and internet have their own justification for children and youth because they expand their possibilities forward. On the other hand we have to teach them to use this technology in suitable and right way a help in establishing the new teaching subject, which starts to develop on Slovak schools – media education. In first place for children and youth are still responsible their parents. That is why is so important warn parents about the risks their children might encounter and what parents should do in advance, warn their children. Not least priority should be the development of ethics in making phone calls and by using the internet already by young people.” Mrs. Marcela Alzin (eSlovensko): “From T-Mobile Slovensko’s perspective, it is vital to do awareness raising activities among the general public and to focus on the question how to use mobile devices and online technologies safely. This requires a diversified approach
  • 14. European Framework Report: Slovakia 13 towards children, parents and teachers. Educational activities for all of these groups should be supported, as well as introducing safer internet issues in school curricula. However, one of the most powerful tools which T-Mobile Slovensko offers its customers is an efficient filtering service that can be turned on, on their children’s mobiles and thus prevent them from accessing websites with indecent or otherwise inappropriate content”
  • 15. European Framework Report: Slovakia 14 Conclusion Slovak mobile operators have reported generally good compliance with the code of conduct and have carried out a range of own-initiative projects to increase awareness and improve the safety of children using mobile phones. The national code of conduct commits the operators to regularly revise and update the 2008 code in the light of changing social needs and technological developments. The operators have agreed to consult with each other over compliance with the code and the need to revise code commitments. Any of the signatories can initiate a consultation process if they believe another operator is failing in its obligations under the code.
  • 16. European Framework Report: Slovakia 15 Annex I European Framework for Safer Mobile Use by Younger Teenagers and Children February 2007 European mobile providers and content providers have developed national and corporate initiatives to ensure safer use of mobiles including by younger teenagers and children. These already cover most EU Member States. Signatory European mobile providers, with support from signatory content providers, now propose an EU-wide common framework to reflect these developments and to encourage all relevant stakeholders to support safer mobile use. This framework will be subject to national implementation by signatory providers. We recognize:  mobile services offer an additional way to consume content (still and video images, music, chat, etc.) already offered in other ways - typically by the same providers.  the importance of parental oversight: accordingly, mobile providers should endeavour to empower parents with information and tools to facilitate their oversight.  any initiatives to classify content should be based on national societal standards regarding decency, appropriateness and legislation.  a framework-based approach to industry self-regulation will be effective in adapting to the fast moving environment of mobile technology and services – it will be future proof. European Mobile Providers – A Responsible Approach It should be noted that: Mobile providers only control commercial content they produce themselves or which they commission from professional third parties. They exert indirect and retrospective control over commercial content in certain other situations, provided there is a contractual relationship with professional third parties. They are not in a position to control content which is freely accessible on the internet, since there is no relationship between the mobile provider and the content provider. However, as responsible companies, mobile providers recognise the need to work with customers, parents and other stakeholders, including child protection organizations, in order to promote the safety of younger teenagers and children using mobile services.
  • 17. European Framework Report: Slovakia 16 Mobile providers offer content which may use pre-pay, post-pay or hybrid approaches to billing. This framework is intended to provide for safer mobile use by younger teenagers and children across different billing approaches. Recommendations on Safer Mobile Use Access Control Mechanisms 1 Mobile providers should not offer any own-brand commercial content which would be classified as only suitable for adult customers in equivalent media, without providing appropriate means to control access to such content under parental control. 2 Appropriate means to control access to content should also be applied where content is supplied by contracted providers of third party commercial content which would be classified as only suitable for adult customers in equivalent media. 3 Additionally, individual mobile providers should offer capabilities which can be used by parents to customize access to content by children using mobiles. These may include specific services, phones, barring or filtering, and/or billing control. Raising Awareness & Education 4 Mobile providers should provide advice and effective access to information regarding the use of mobile phone services and measures which can be taken by parents to ensure safer use by their children. 5 Mobile providers should encourage customers who are parents to talk to their children about how to deal with issues arising from the use of mobile services. 6 Mobile providers should ensure customers have ready access to mechanisms for reporting safety concerns. 1 Mobile providers should support awareness-raising campaigns designed to improve the knowledge of their customers, through organisations such as the INSAFE network. 7 For these measures to work effectively policy makers should play a role in improving children’s’ awareness through updated educational material and approaches. This should include parent and child-friendly information on safer use of mobile and the internet. Classification of Commercial Content 8 Mobile providers and content providers support classification frameworks for commercial content based on national societal standards and consistent with approaches in equivalent media. Classification of content, whether accessible through telecommunications or not, should be consistent with national societal standards regarding decency, appropriateness and legislation. Classification frameworks should consist of at least two categories: content which is suitable only for adult customers and other content. 9 Mobile providers should ensure that their own-brand commercial content is appropriately classified based on existing national classification standards in the markets where they operate. 10 Through their contractual relationships with professional third party content providers, mobile providers should ensure, after consultation, that these providers classify their commercial content under the same national classification approach.
  • 18. European Framework Report: Slovakia 17 11 For these measures to work effectively policy makers, trade associations and other interested parties should support mobile provider initiatives to ensure commercial content providers classify their content against national societal standards. Illegal Content on mobile community products or on the Internet 12 Mobile providers will continue to work with law enforcement authorities in executing their legislative obligations regarding illegal content. 13 Mobile providers will support national authorities in dealing with illegal child images and, through the INHOPE hotline network or equivalent approaches, will facilitate the notification of this content where hosted on mobile community products or on the internet. 14 Mobile providers will adopt, or support the creation of, appropriate legally authorized national take-down procedures for such illegal content, including a commitment to liaise with national law enforcement. 15 For these measures to work effectively there should be legal clarity on the nature of content which is illegal and law enforcement authorities (or delegated organizations) should be able to confirm where individual items of content are illegal. This will require the allocation of proportionate law enforcement priority and resources. National governments’ support for this is vital. Implementation, Stakeholder Consultation & Review 16 Signatory mobile providers and signatory content providers will work towards implementation of this common European framework through self-regulation at national level in EU Member States. The target for agreement of national self-regulatory codes, consistent with this framework, is February 2008 17 Mobile providers will regularly review child safety standards on the basis of the development of society, technology and mobile services in cooperation with European and national stakeholders such as the European Commission, INHOPE and INSAFE.
  • 19. European Framework Report: Slovakia 18 Annex II National Code for mobile operators on safe use of mobile services Orange Slovensko, a.s. T-Mobile Slovensko, a.s. Telefónica O2 Slovakia, s.r.o.
  • 20. European Framework Report: Slovakia 19 1. Contracting Parties Orange Slovensko, a.s. Prievozská 6/A, 821 09 Bratislava, Slovakia Company ID No.: 35 697 270 Represented by: Ing. Pavol Lančarič PhD., member of the board of directors and managing director The company is recorded at Companies registry of District Court Bratislava I , Section Sa, File No. 1142/B T-Mobile Slovensko, a.s. Vajnorská 100/A, 831 03 Bratislava, Slovakia Company ID No.: 35 705 019 Represented by: Ing. Milan Vašina, managing director and holder of procuration Ing. Ivan Bošňák, financial director and holder of procuration The company is recorded at Companies registry of District Court Bratislava I, Section Sa, File No. 1238/B Telefónica O2 Slovakia, s.r.o. Viedenská cesta 5, 851 01 Bratislava, Slovakia Company ID No.: 35 848 863 Represented by: Ing. Juraj Šedivý, managing director and executive head The company is recorded at Companies registry of District Court Bratislava I, Section Sro, File No. 27882/B (hereinafter referred jointly as “Contracting Parties” or “Mobile Operators” and independently as “Operator” or “Mobile Operator”)
  • 21. European Framework Report: Slovakia 20 2. Preamble Whereas the Contracting Parties regard it as important to state the following: mobile phones have already become a common means of communication in the whole population of Slovakia too, including children and youth; mobile services of operators enable for the most part only another method of access to already existing content (pictures and video, music, debating circles etc.), which is offered by its providers in more ways; mobile operators control only commercial mobile content, thus the content that they themselves produce and provide to subscribers or that they take over from third parties; they implement indirect and retroactive control of other content only under condition of a contractual relationship existing with third parties; mobile operators are not in a position from which they could control content that is freely available on the internet because no relations exist between the mobile operator and the supplier of such content; mobile phone provides the benefits of modern communication to all users, whilst the wide spectrum of its functions (colour display, camera, internet browser etc.) enable access to a wide variety of content; mobile operators are interested in all of their subscribers and end users having access to all information about how to use a mobile phone and its functions, as well as access to information about the risks and possible misuse of such functions; mobile operators as responsible companies acknowledge the need to work with customers, end users, parents and other interested parties, including organisations for the protection of children, in order to primarily support the security of children using mobile services; and therefore the Contracting Parties have agreed on this national Code of secure use of mobile services (further referred to as “Code”): 3. Scope 1) This Code relates only to commercial mobile content that mobile operators themselves provide to subscribers or that they take over from contractual suppliers of mobile content (third parties). 2) Mobile operators are responsible for the mobile content within the scope according to valid generally binding legislation and this Code. 3) Mobile operators are not responsible for third party content if in relation to such content they act only as a provider of access or connection to mobile electronic communications network (e.g. content available on the internet).
  • 22. European Framework Report: Slovakia 21 4. Definitions 1) “Child” for the purposes of this Code is a person younger than 15 years old. 2) “Adult” is a person that has reached the age of 18 years, unless according to the law it has reached adulthood earlier. 3) “Minor” is a child or youth. 4) “Youth” for the purposes of this Code is a person who has reached the age of 15 years old but has not exceeded 18 years. 5) “Commercial mobile content” is content made accessible in Slovakia exclusively via one or more mobile public electronic communications networks. Commercial mobile content for the purposes of this Code is understood as being particularly content made accessible via short numbers, released beyond the numerical scope regulated in the Numbering Plan, issued by the Telecommunications Office of the Slovak Republic . 6) “Control access mechanism” is a method enabling the blocking of access to commercial mobile content intended only for adults, either for individual subscribers or individual telephone numbers based on the subscriber's (adult's) request or enabling of access blocked for all subscribers based on the subscriber's (adult's) request. In both cases the subscriber's request has to be clearly identified based on verification of his/her identity and age. 7) “Commercial mobile content intended only for adults” is commercial mobile content ranked in common classification of content from class CS1.4 to class CS10. 8) “Common classification of content” is classification of commercial mobile content focused on erotic, common for all contracting parties, applied in Slovakia. Its wording is contained in an annex to this Code. 1. Control Access Mechanisms 1) The Contracting Parties undertake that after signing this Code they will not offer without securing the possibility of controlling access, via methods of controlling access determined in this Code, any of their own commercial mobile content that is according to the Common classification of content determined only for adults. 2) The Contracting Parties undertake to use the methods for controlling access determined in this Code also in relation to commercial mobile content that is according to the Common classification of content intended only for adults and that the contractual suppliers of mobile content supply.
  • 23. European Framework Report: Slovakia 22 3) If a Mobile operator provides or enables access to commercial mobile content intended only for adults, it is obliged to also provide the option of controlling access to it via suitable methods for controlling access. 4) Suitable methods for controlling access to commercial mobile content are regarded as being only such methods that within the scope of their use clearly verify the identity and age of the subscriber or the user communicating in the matter of controlling access to services intended only for adults. The identity and age of such a person are regarded for the purposes of this Code as verified a) in the case of written communication or in the case of electronic communication with electronic signature if it states at least 1. name and surname, 2. address, customer number or telephone number and 3. signature (or electronic signature) of the subscriber, b) in the case of personal communication, if the subscriber who is communicating in the matter of controlling access to services intended only for adults proves its identity to operators with a commonly accepted proof of identity, c) in the case of communication via means of electronic communication (voice calls, SMS messages etc.), if a subscriber communicating in the matter of controlling access to services intended only for adults states at least two personal details of a confidential nature (birth certificate number, customer number etc.). Meanwhile it is not critical whether the verification is done by the operator, a person acting on its behalf (e.g. business representative) or a third party (e.g. post office). 5) The Operator decides at its own inclination about to what extent within the securing of methods for controlling access to a) block access to services intended for adults for individual subscribers or end users or telephone numbers based on verification of request by subscriber, and to what extent b) block access to services intended only for adults for all subscribers and in individual cases frees it up based on verification of request of the subscriber (adult). 6) Information of the content provider about its suitability only for adult customers, possibly also in combination with unverified declaration by the user about his/her age (disclaimer) is not regarded as a suitable method of controlling access. However, it may be used beyond the framework of methods for controlling access individually in cases when access to the given service intended only for adults is not blocked for all subscribers. 7) This Code does not order mobile operators in any case to use a specific method for controlling access and it does not prevent the adoption of wider technical measures for controlling access to commercial mobile content. Each mobile operator can choose for fulfilment of the commitments according to this Code various technical and organisational solutions for controlling access to content. 1. Awareness and Education 1) The Mobile Operators undertake to provide basic information and consulting about how to use mobile electronic communications services and content services, and on measures that parents can take to protect children for appropriate and safer use of mobile electronic communications services. 2) The Mobile Operators undertake to secure a mechanism via which parents can inform the Mobile Operator about their fears for the safety of the child in connection with the provision of the mobile electronic services and content services.
  • 24. European Framework Report: Slovakia 23 3) The Mobile Operators undertake to support in an appropriate manner information campaigns aimed at increasing the awareness and knowledge of its subscribers and end users about the provision of mobile electronic communications services and content services. 4) The Mobile Operators undertake to, in an appropriate manner, share in improving the awareness of children via specialised education material and approaches, which should contain particularly comprehensible information about the safe use of mobile phones and the internet. 1. Common Classification of Content 1) The Mobile Operators and contractual suppliers of mobile content have agreed on introducing common classification for mobile content of an erotic nature. When choosing common classification of content, corporate standards of administration were taken into consideration along with usual approaches in means of mass communication, as well as in accordance with generally binding legislation valid in Slovakia. 2) The common classification framework is comprised of two categories: a) mobile content intended only for adult customers, and b) other mobile content. 3) The Mobile Operators will ensure that common classification of content is also applied when classifying content supplied by contractual suppliers of mobile content. 4) Common classification of content comprises an integral part of this Code, and also in a simplified version intended for the public as well as in the full version intended for mobile operators. Co-operation of Mobile Operators after Signing the Code 1) The Mobile Operators declare that they will continue to co-operate according to their possibilities with government authorities in fulfilling their obligations relating to the fight against illegal content. 2) The Mobile Operators declare that they will continue to support the pertinent government authorities and non-profit sector organisations during their activities connected with the fight against illegal depiction of children and youth and will facilitate the reporting of such content, communicated via mobile electronic communications networks. 3) The Mobile Operators undertake during discussions with contractual suppliers of mobile operators, as well as during the duration of contractual relations with them, to adhere to and apply the principles and rules of safe use of mobile services at least at the level agreed on in this Code. 1. Implementation, Consultations and Revisions 1) The Mobile Operators undertake that at the latest by 31 December 2009 they will take on and demonstrably fulfil all obligations to which they committed in this Code. 2) No later than within 1 month from the date of signing this Code by the last of the Contracting Parties, the Mobile Operators will publish the text of the Code on their websites and will ensure that it is sent to GSM Europe. They will publish the text on their website with a version of common classification of content for the public. 3) Either of the Contracting Parties is authorised in the event of doubts about adherence to or fulfilment of obligations stated in this Code to communicate with the other Contracting Party to the Code and to begin consultations in the given matter. 4) The Contracting Party that the consultations relate to is obliged to give the necessary explanation within it without unnecessary delay. 5) The other Contracting Party to this Code can proceed to consultations at any time too.
  • 25. European Framework Report: Slovakia 24 6) The result of consultations is after agreement by all parties to the consultations binding between those parties. 7) The Mobile Operators undertake that with regard to changing social needs, as well as to the technical development of mobile services and changes to their content, they will base on mutual agreement regularly revise and update this Code. Revisions and updates are also possible based on the result of consultations. Bratislava, 31 January 2008 On behalf of Orange Slovensko, a.s. Orange Slovensko, a.s. Prievozská 6/A 821 09 Bratislava, Slovakia Company ID No. 35 697 270 [signature] VAT No. SK2020310578 Ing. Pavol Lančarič PhD. Managing director and member of the board of directors Bratislava, 2008 T-Mobile Slovensko, a.s. Vajnorská 100/a 831 03 Bratislava, Slovakia Company ID No. 35705019 Ing. Ivan Bošňák, Financial director and holder of procuration Bratislava, 31 January 2008 On behalf of Telefónica O2 Slovakia, s.r.o. [signature] Ing. Juraj Šedivý Chief Executive Director and statutory representative

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