Welcome NADA Attendees <ul><li>2009 NADA Convention & Expo </li></ul><ul><li>New Orleans, LA </li></ul>
<ul><li>Book »»» </li></ul><ul><li>Track »»» </li></ul><ul><li>Report »»» </li></ul>
Scheduling Challenges <ul><li>Maximize Shop Revenues </li></ul><ul><li>Optimize Loaner Use – Minimize Rentals </li></ul><u...
 
Customer Service Challenges <ul><li>Find Earliest Available Dates for Services </li></ul><ul><li>Greet Service Clients whe...
The Solution is… ShopTrak <ul><li>Schedules & Manages ALL Your Resources </li></ul><ul><li>Replaces ALL Your Non-Integrate...
 
Scheduler View and book available time for ALL your shops in one place.
Accurate Shop Time Scheduling <ul><li>Schedule ‘Actual’ Job Hours – Not ‘Billable’ </li></ul><ul><li>See Available Shop T...
Precise Courtesy Vehicle Tracking <ul><li>Book & Track Loaners by Type </li></ul><ul><li>Handle Multi-Day Loaners & Carry...
 
Scheduler The ShopTrak Scheduler lets you book an appointment time, courtesy vehicle and valet ALL at once.
Powerful , Versatile Scheduling <ul><li>Schedule Specific Times & Limits for Waiters </li></ul><ul><li>Manage Valets, Shut...
Fast , Error-Free Scheduling <ul><li>One-Click Booking of Every Resource & Service </li></ul><ul><li>Eliminate Accidental ...
Appointment – Client & Vehicle Verify Customer contact information right on the Appointment screen.
Boost CSI & Customer Retention <ul><li>Eliminate Customer Line-ups </li></ul><ul><li>Coordinate Drop-Off & Shuttle Times ...
List of Appt Reminders The ShopTrak Task List provides a list of all appointment reminders.
Stay Up-To-Date With Customers <ul><li>Verify & Update Contact Information Every Visit </li></ul><ul><li>Enforce & Track...
Client Profile – Vehicles & History
Vehicle Record
List of Appointments The List of Appointments provides at-a-glance overview of the entire days activities - real time!
Track Jobs & Promise Times <ul><li>Track & Manage Promise Times With Ease </li></ul><ul><li>Effective ‘Popup’ Follow-Up R...
 
Appointment – Check-in & Tracking ShopTrak monitors job progress, and alerts advisors about promise times.
Appointment - Services Book multiple jobs, in multiple shops over multiple days - ALL in one Appointment.
Promote Your Specials <ul><li>Manage Any Type of Promotion </li></ul><ul><li>Track Promotion Acceptance & Rejections </li...
List of Clients Find customers and vehicles in seconds
Proven Results <ul><li>ShopTrak has contributed to AutoWest BMW being #1 in profitability for the past two years among Can...
The Bottom Line <ul><li>MORE Revenues from Your Shop </li></ul><ul><li>LESS Expense for Courtesy Vehicles </li></ul><ul><l...
 
Improve Your Business <ul><li>For a demonstration of ShopTrak and how it can improve your operation and profit, contact u...
<ul><li>Book »»» </li></ul><ul><li>Track »»» </li></ul><ul><li>Report »»» </li></ul>
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NADA Presentation 2009

NADA PRESENTATION FOR SHOPTRAK SERVICE APPOINTMENT SCHEDULING SERVICE by www.Upfile.com
Published on: Mar 3, 2016
Published in: Technology      Business      Automotive      
Source: www.slideshare.net


Transcripts - NADA Presentation 2009

  • 1. Welcome NADA Attendees <ul><li>2009 NADA Convention & Expo </li></ul><ul><li>New Orleans, LA </li></ul>
  • 2. <ul><li>Book »»» </li></ul><ul><li>Track »»» </li></ul><ul><li>Report »»» </li></ul>
  • 3. Scheduling Challenges <ul><li>Maximize Shop Revenues </li></ul><ul><li>Optimize Loaner Use – Minimize Rentals </li></ul><ul><li>Efficiently Manage Client Services </li></ul><ul><li>Book Appointments Quickly & Accurately </li></ul>
  • 5. Customer Service Challenges <ul><li>Find Earliest Available Dates for Services </li></ul><ul><li>Greet Service Clients when they Arrive </li></ul><ul><li>Keep Customer Contact Information Current </li></ul><ul><li>Meet Promised Delivery Times </li></ul>
  • 6. The Solution is… ShopTrak <ul><li>Schedules & Manages ALL Your Resources </li></ul><ul><li>Replaces ALL Your Non-Integrated Systems </li></ul><ul><li>Helps meet JD Power Recommendations </li></ul><ul><li>Increases Revenues & Customer Retention </li></ul>
  • 8. Scheduler View and book available time for ALL your shops in one place.
  • 9. Accurate Shop Time Scheduling <ul><li>Schedule ‘Actual’ Job Hours – Not ‘Billable’ </li></ul><ul><li>See Available Shop Time a Week at a Glance </li></ul><ul><li>Account for Holidays, Training, Everything! </li></ul><ul><li>Multi-Days – Multi-Shops – One Appointment </li></ul>
  • 10. Precise Courtesy Vehicle Tracking <ul><li>Book & Track Loaners by Type </li></ul><ul><li>Handle Multi-Day Loaners & Carry-Overs </li></ul><ul><li>Remove Loaners from Fleet for Maintenance </li></ul><ul><li>Book Loaner & Appointment Simultaneously </li></ul>
  • 12. Scheduler The ShopTrak Scheduler lets you book an appointment time, courtesy vehicle and valet ALL at once.
  • 13. Powerful , Versatile Scheduling <ul><li>Schedule Specific Times & Limits for Waiters </li></ul><ul><li>Manage Valets, Shuttles, Car Washes – Anything! </li></ul><ul><li>View Every Resource for a Week-at-a-Glance </li></ul><ul><li>Meet JD Power ‘Within 3-Days’ Recommendation </li></ul>
  • 14. Fast , Error-Free Scheduling <ul><li>One-Click Booking of Every Resource & Service </li></ul><ul><li>Eliminate Accidental Overbooking </li></ul><ul><li>Multi-Location Call-Center Features </li></ul><ul><li>100% Customizable to Suit Any Needs </li></ul>
  • 15. Appointment – Client & Vehicle Verify Customer contact information right on the Appointment screen.
  • 16. Boost CSI & Customer Retention <ul><li>Eliminate Customer Line-ups </li></ul><ul><li>Coordinate Drop-Off & Shuttle Times </li></ul><ul><li>Minimize No-Shows with Reminder Tracking </li></ul><ul><li>Book Appointments for ‘Any’ or ‘Specific’ Advisor </li></ul>
  • 17. List of Appt Reminders The ShopTrak Task List provides a list of all appointment reminders.
  • 18. Stay Up-To-Date With Customers <ul><li>Verify & Update Contact Information Every Visit </li></ul><ul><li>Enforce & Track Updates – Advisor Accountability </li></ul><ul><li>Store Extra Info for Loaner Agreements, etc. </li></ul><ul><li>Instant Access to R/O, Service & Promo History </li></ul>
  • 19. Client Profile – Vehicles & History
  • 20. Vehicle Record
  • 21. List of Appointments The List of Appointments provides at-a-glance overview of the entire days activities - real time!
  • 22. Track Jobs & Promise Times <ul><li>Track & Manage Promise Times With Ease </li></ul><ul><li>Effective ‘Popup’ Follow-Up Reminders </li></ul><ul><li>Status Screens Identify Potential Problems </li></ul><ul><li>At-a-Glance ‘Live’ Overviews for Managers </li></ul>
  • 24. Appointment – Check-in & Tracking ShopTrak monitors job progress, and alerts advisors about promise times.
  • 25. Appointment - Services Book multiple jobs, in multiple shops over multiple days - ALL in one Appointment.
  • 26. Promote Your Specials <ul><li>Manage Any Type of Promotion </li></ul><ul><li>Track Promotion Acceptance & Rejections </li></ul><ul><li>Promos Integrated Into Appointment Screen </li></ul><ul><li>Detailed History for Statistical Reports </li></ul>
  • 27. List of Clients Find customers and vehicles in seconds
  • 28. Proven Results <ul><li>ShopTrak has contributed to AutoWest BMW being #1 in profitability for the past two years among Canadian BMW dealers. </li></ul><ul><li>It can do the same for you. </li></ul>
  • 29. The Bottom Line <ul><li>MORE Revenues from Your Shop </li></ul><ul><li>LESS Expense for Courtesy Vehicles </li></ul><ul><li>BETTER Customer Service & Retention </li></ul><ul><li>GREATER Control of All Your Resources </li></ul>
  • 31. Improve Your Business <ul><li>For a demonstration of ShopTrak and how it can improve your operation and profit, contact us: </li></ul><ul><li>Phone: 1.866.4-UPFILE (487-3453) Email: sales @ upfile.com Web: www.upfile.com </li></ul>
  • 32. <ul><li>Book »»» </li></ul><ul><li>Track »»» </li></ul><ul><li>Report »»» </li></ul>

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