National Defence University Pakistan
Leadership & Change Management
March 24, 2014
Hina Habib
Muhammad karim
Lubna Khan
NADRA is one of the leading System Integrators in the global identification
sector and boasts extensive experience in des...
NADRA was established on 10 March 2000 by merging Directorate General of
Registration Pakistan a department created under...
MissionStatement
“To create and maintain a secure, authentic and dynamic database that
comprehensively covers the demograp...
Company way of working
Strategy of working with International, Local, corporate clients
Clients Projects
Ministry of Inter...
Clients Projects
Government of Sudan Civil Registration Project
Government of Kenya Passport Issuing System
Government of ...
•Bureau of Policy Research and Development
•Directorate General Civil Defense
•Directorate General of Immigration and Pass...
Computerized National Identity Card (CNIC)
CNIC (Computerized National Identity Card) is the core product of NADRA issued ...
Smart National Identity Card
NADRA introduced the Smart National Identity Card (SNIC), Pakistan's first national
electroni...
Pakistan Passports
NADRA Multi-Biometric e-Passport solution uses overt and covert security features on the
data page supp...
1973
2010
2002
Family Registration
Certificates
Children Registration
Certificates
Birth and Death
Certificates
PURPOSEOFTHECHANGE
Good Governance
Law enforcement and national security
Efficient social support
To make Islamic Repub...
NADRA help the Security forces to eliminate such types of threats.
Islamabad Security Project
Integrated Border Managem...
Benazir Income Support Program
NADRA and BISP registration offices have been setup in relief camps on the
directives of th...
Change Management
the main role of NADRA’s change management initiative was to achieve complete
turnaround and transformat...
Internal/External forces
Employees
Organizational environment
Misuse of power
Employees’ unions
•External environment
...
CRITERIA FOR CHANGE
NADRA is one of the few companies in Pakistan that have succeeded in a
revolutionary turnaround achiev...
WAY OF CHANGE&PLANNING / STAGES
Change was accomplished by changing the core culture of the company, and by
the courage an...
ORGANISATION OF RESOURCES
Government of Pakistan
Corporate sector
Internal Business clients
External Business Client, ...
HURDLES
Initially the top change hurdles in NADRA were:
Ineffective change sponsorship from senior leaders, as the member...
TIME LINE
2000
The National Database and RegistrationAuthority (NADRA) was established in
2000 to undertake the demographi...
2006
NADRA has been awardedThe Merit Exporter Award by Federation of Pakistan Chambers
of Commerce & Industry (FPCCI) in 2...
2014
Today, NADRA has become one of the leading organizations in the IT Industry
and is well recognized internationally.
Lack to public regarding importance of NDRA, for that NDRA should take strategic step e.g
provide awareness to general pub...
NDRA Need empower to it’s employees to bring new ideas which helps in being
successful in projects with local and internat...
Evaluation Section
 Interesting (Funny)
 Innocent Customers
 VIP Culture
 Data Entry Faults
 Catching theThieves
 Th...
Problem Areas
Problem Areas
 General Public
 Lack of Public Awareness
 Initial mindset regarding NADRA
 Customers
 Un...
 Other Problems
 Lack ofTraining
 Documentation
 Culture
 Within NADRA & Outside
 Corruption
 Sincerity with work
...
NADRA pakistan
NADRA pakistan
NADRA pakistan
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NADRA pakistan

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Published on: Mar 3, 2016
Published in: Education      
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Transcripts - NADRA pakistan

  • 1. National Defence University Pakistan Leadership & Change Management March 24, 2014 Hina Habib Muhammad karim Lubna Khan
  • 2. NADRA is one of the leading System Integrators in the global identification sector and boasts extensive experience in designing, implementing and operating solutions for corporate and public sector clients. National Database and RegistrationAuthority (NADRA) is the largest IT Company in Pakistan and employs a highly skilled work force of 11,100 technical and management personnel.The company has maintained its position among the top fifty companies of the world in the field of secure document solution integration(by IDWORLD magazine) in 2005 and 2006. In 1973, in a parliamentary session, Bhutto stated in parliament to the people of Pakistan, "due to the absence of full statistical database of the people of this country, this country is operating in utter darkness.The government starts issuing the National Identity Card (NIC) numbers to its citizens and began performing government databases of the people in the government computers.
  • 3. NADRA was established on 10 March 2000 by merging Directorate General of Registration Pakistan a department created under 1973 constitution with National DatabaseOrganization (NDO), an attached department under the Ministry of Interior, Government of Pakistan created for the 1998 cencus. NADRA launched the Multi-Biometric National IdentityCard project developed in conformance with international security documentation issuance practices in the year 2000.The program replaced the paper based Personal Identity System of Pakistan that had been in use since 1973. Introduction
  • 4. MissionStatement “To create and maintain a secure, authentic and dynamic database that comprehensively covers the demographic, geographic, social and statistical aspects of the citizens of Pakistan and provide to our own and foreign governments effective homeland security solutions and assistance in good governance.We shall develop ourselves as a ‘LearningOrganization’ in a culture that fosters creativity, innovation, commitment, dedication, continuous improvement and a desire to excel by its employees”. Vision Statement • Become a World Class, leading Solution Provider in all areas of Homeland Security. • Develop Human Potential that is considered the best in the word. • Register all Pakistani Residents and Citizens by 2008. • Become a World Leader in Technology Development. • Develop System Integration excellence to implement and integrate proven, state-of-the-art technologies to achieve specific business objective.
  • 5. Company way of working Strategy of working with International, Local, corporate clients Clients Projects Ministry of Interior National Identity Card System Directorate General of Immigration and Passports Multi-Biometric Card System National Highway Authority e-Toll System Benazir Income Support Program 1. MNA/MPA/Senator Forms Processing Project 2. Emergency Relief (ER) for IDPs Project 3. Smart Card Project 4. World Bank Scorecard Survey Project Earthquake Reconstruction & Rehabilitation Authority ERRA UNHCR Pakistan Registration of Afghan Refugees
  • 6. Clients Projects Government of Sudan Civil Registration Project Government of Kenya Passport Issuing System Government of Bangladesh High Security Driver’s License Government of Nigeria Government of Sirilanka National Identity Management System (NIMS) ID card project Sector Companies Telecom Mobilink, Ufone, Telenor… Financial Institutions Barclays, Royal Bank of Scotland, Standard Chartered,Allied Bank, Utility Bill Companies PTCL, IESCO, SNGPL, SSGPL…
  • 7. •Bureau of Policy Research and Development •Directorate General Civil Defense •Directorate General of Immigration and Passport •Directorate General Federal Investigation Agency •National Police Academy •National Police Foundation •National Database & Registration Authority •Civil Armed Forces •National Police Foundation •Narcotics Division
  • 8. Computerized National Identity Card (CNIC) CNIC (Computerized National Identity Card) is the core product of NADRA issued to a valid/legitimate citizen of Pakistan. It is a blend of state-of-the-art technology and well- defined business rules to guarantee its authenticity and validity. Every genuine, 18 Years and above, citizen of Pakistan is eligible for CNIC National Identity Card for Overseas Pakistanis (NICOP) NICOP (National Identity Card for Overseas Pakistanis) is a registration document to be issued to a valid/legitimate citizen of Pakistan. Previously it was issued to overseas Pakistanis working/living/staying/studying abroad for consecutive time period of six months or possessing dual nationalities but now it can be issued to any citizen of Pakistan.
  • 9. Smart National Identity Card NADRA introduced the Smart National Identity Card (SNIC), Pakistan's first national electronic identity card, in October 2012. Pakistan's SNIC contains a data chip and 36 security features.The SNIC complies with ICAO standard 9303 and ISO standard 7816-4. The SNIC can be used for offline and online identification, voting, pension disbursement, social and financial inclusion programs and other services. NADRA aims to replace all 89.5 millionCNICs with SNICs by 2020. Pakistan Origin Card (POC) The POC program endeavors to provide eligible foreigners with unprecedented incentives to get back to their roots, while ensuring that the motherland remains tightly integrated with expatriates worldwide which includes Visa-free entry into Pakistan. Indefinite stay in Pakistan. Exemption from foreigner registration requirements. Permission to purchase and sell property. Right to open and operate bank accounts.
  • 10. Pakistan Passports NADRA Multi-Biometric e-Passport solution uses overt and covert security features on the data page supported by most sophisticated technology and business logic which makes it one of the most modern passports of this era. NADRA has developed expertise in centralized and decentralized e-Passport solutions to incorporate any feature as per clients’ specifications including integration of 4K, 8K, 32K, 64K, 72K RFID chip,Ghost Images, and Latex Screen printing. Child Registration Certificates (CRC) Child Registration Certificates is a registration document used to register minors under the age of 18 years. Family RegistrationCertificates (FRC) Family Registration Certificates are documents issued to nationals of Pakistan highlighting the family tree structure of the applicant.
  • 11. 1973 2010 2002
  • 12. Family Registration Certificates Children Registration Certificates Birth and Death Certificates
  • 13. PURPOSEOFTHECHANGE Good Governance Law enforcement and national security Efficient social support To make Islamic Republic of Pakistan a country where rule of law reigns supreme; where every Pakistani feels secure to lead a life in conformity with his religious beliefs, culture, heritage and customs; where a Pakistani from any group, sect or province respects the culture, tradition and faith of the other, where every foreign visitor feels welcome and secure.
  • 14. NADRA help the Security forces to eliminate such types of threats. Islamabad Security Project Integrated Border Management System Terrorism Kidnaping High security threats Internal security holds pivotal place in national security policy of any country. Pakistan faces extensive internal threats and challenges to its physical and human security, which arise mainly out of intolerance, extremism, militancy and terrorism – both in the non - urban and urban areas. Criminal corruption and societal crimes further compound the problem. On the whole, these threats hamper prosperity of the people and progress of the state.
  • 15. Benazir Income Support Program NADRA and BISP registration offices have been setup in relief camps on the directives of the President and Prime Minister to register the deserving women for Rs.1000 monthly stipend. Pakistan Cards The National Database and Registration Authority (NADRA) has announced the start of its relief operation in order to issue Pakistan Cards (PCs) to flood and rain-hit families.
  • 16. Change Management the main role of NADRA’s change management initiative was to achieve complete turnaround and transformation of a semi government organization into dynamic, customer-driven, technologically advanced self-reliant IT Company: NADRA specializes in change management and business process re-engineering of public and private sector.The successful and seamless paradigm shift from “form based data acquisition” and “manual registration system” to “interactive data acquisition” (Citizen Registration Project of Pakistan) proves NADRA’s capability and urge to continuously improve its processes, systems and procedures. In addition, NADRA is the first government authority to introduce a paperless office environment by implementing work flow solutions.
  • 17. Internal/External forces Employees Organizational environment Misuse of power Employees’ unions •External environment •Government polices •Political instability •Latest technology •Proximity of centers •Growing population
  • 18. CRITERIA FOR CHANGE NADRA is one of the few companies in Pakistan that have succeeded in a revolutionary turnaround achieved primarily through cultural change. Following changes have shaped NADRA’s existing culture are as follows:- Planned Changes Change in Business Model In-house competence development Change in Mission andVision Accidental Changes (National & International Business Expansion) PTA NGOs In Pakistan Project with Nigerian government Verification of voters thumb prints after election 2013 Mobile companies in Pakistan Corporate with ISI, FIA, ANF ,CAA, PIA, AIRBLUE, Ministry of defense, HEC Pakistan
  • 19. WAY OF CHANGE&PLANNING / STAGES Change was accomplished by changing the core culture of the company, and by the courage and ability of its leaders. Change was achieved through: building the implementation plans; Planning, monitoring and controlling the software improvement practices Leading the organization to achieve its goal by Strong Leadership. In-house Capability Development Innovation Management Control systems are kept very tightly integrated, Power Distance is kept high Entrepreneurial spirit Open communication channels
  • 20. ORGANISATION OF RESOURCES Government of Pakistan Corporate sector Internal Business clients External Business Client, asking for products that conform to international standards.
  • 21. HURDLES Initially the top change hurdles in NADRA were: Ineffective change sponsorship from senior leaders, as the members of the senior management was changing from time to time. Slight resistance to the change from employees, as they are not used to working in an process efficient environment: For the IT Professionals, there was a Lack of understanding of why the change is happening.In NADRA there was Long-tenured employees unwilling to support the change. Poor support and alignment with middle management Initially there was a Lack of change management resources and planning especially before the implementation of CMMI, a model for process improvement i.e. there was the lack of a formal change management approach and the lack of change management knowledge within the team.
  • 22. TIME LINE 2000 The National Database and RegistrationAuthority (NADRA) was established in 2000 to undertake the demographic and geographic data of Pakistan and its citizens. 2005 NADRA has been placed amongst theTop 50 e-PassportTechnology Suppliers for 5 consecutive years in IDWorld Magazine, for 2005, 2006, 2007, 2008 and 2009 published byWise Media, Italy. NADRA is amongst the 3 companies selected from Asia andAfrica on the list. 2007 NADRA was honored with the “OutstandingAchievement Award” at CARDEX Middle East in Cairo, Egypt
  • 23. 2006 NADRA has been awardedThe Merit Exporter Award by Federation of Pakistan Chambers of Commerce & Industry (FPCCI) in 2006 for achieving export of homeland security solutions in the international market. 2009 Deputy Chairman NADRA, Mr.Tariq Malik was awarded ID Outstanding Achievement Award on November 3, 2009 in Milan at an exclusive ceremony during the eighths ID WORLD International Congress, the Global Summit on Automatic Identification. Mr. Malik was selected out of 250 people from 75 countries by international voting of editorial board consisting of CEOs of fortune 500 companies 2010 NADRA Achieves ISO 9001:2008 Certification This certificate as an outstanding achievement attained as an outcome of consistent efforts by dedicated NADRA teams. 2012 NADRA has achieved CMMI Level III Certificate
  • 24. 2014 Today, NADRA has become one of the leading organizations in the IT Industry and is well recognized internationally.
  • 25. Lack to public regarding importance of NDRA, for that NDRA should take strategic step e.g provide awareness to general public by localization of office in rural as well urbane area of Pakistan . NDRA should step in mobile adverstiment and provide facility to local people to accesss easily. Corruption is most critical factor in NDRA ,this is result from organizational culture , it need to quick take action bring change by following the kooter,s eight step for successful change implementation NDRA should educated it experienced employees by making them educated regarding the incoming change , faired to those employees whose do not fresh and effective culture which totally reject the term corruption . IMPLEMENTATION
  • 26. NDRA Need empower to it’s employees to bring new ideas which helps in being successful in projects with local and international clients ,and it is only possible to reduce weakness and kill it threats , after that train the employs to act for future responsibility , and be more active in their jobs NDRA immedialy needs to enhance it cooperation in inside and out side its culture in by understanding new trends in information technology
  • 27. Evaluation Section  Interesting (Funny)  Innocent Customers  VIP Culture  Data Entry Faults  Catching theThieves  ThroughTechnology  Finger Identification Printing System  Facial Recognition  Through procedures  Through PsychologicalTricks  Serious  Corruption (2nd Least Corrupted in Pakistan)  Data Security  Ethical Cases Storie
  • 28. Problem Areas Problem Areas  General Public  Lack of Public Awareness  Initial mindset regarding NADRA  Customers  Unsatisfied Customers  Forms with Objections  Strategic Issues  Lack of Compatibility and Coordination between the old and New Setup  Setup has to Support itself  IS & Operation Factors  Infrastructure  Gaps in Information Sharing
  • 29.  Other Problems  Lack ofTraining  Documentation  Culture  Within NADRA & Outside  Corruption  Sincerity with work  Fake ID Cards  Privacy  Ethics Problem Areas