Medical Affairs Resources, Structures, and Trends (UPDATE) - Report Summary
The Update to the wildly popular Medical Affairs Resources, Structures, and Trends research from 2009 is ready! Contains linear data and new segmentation for emerging markets. Charged with building and maintaining physician relationships, pharmaceutical Medical Affairs organizations typically oversee several important functions -- including publications, KOL programs, grants and medical education (CME) -- that have been impacted in recent years by a call for increased transparency. As such, forward-looking biopharmaceutical executives are beginning to evaluate Medical Affairs operations to ensure that the vital organization is appropriately structured and resourced to operate effectively in the current environment. This Best Practices, LLC study explores how U.S. and global biopharmaceutical companies are structuring and managing their Medical Affairs organizations today. The study also examines recent trends in budget and staffing resources, key challenges and top success factors for the function. The report is based on the insights of 68 Medical Affairs executives and managers at 50 leading global companies. The benchmark class in this study consists of a Mature Markets and Emerging Markets Segment. The Mature Market Segment includes 41 participants from pharma and 12 device respondents. The Emerging Markets Segment consists of 15 participants working in India, China, Brazil, and Turkey.
Published on: Mar 4, 2016
Transcripts - Medical Affairs Resources, Structures, and Trends (UPDATE) - Report Summary
BEST PRACTICBest Practices, LLC Strategic Benchmarking ResearchBuilding Best-in-Class Capabilitiesfor Medical Affairs
BEST PRACTICTable of Contents Executive Summary pp. 3-13 Research Overview pp. 3 Participating Companies pp. 4-6 Key Recommendations pp. 8 Maturity of Medical Affairs pp. 9 Key Findings & Insights pp. 10-13 Scope & Structure pp. 14-24 Leadership & Oversight pp. 25-35 Regulatory Landscape & Challenges Facing Function pp. 36-44 Spend Allocation pp. 45-55 Staffing pp. 56-77 Functional Responsibility pp. 78-93 Budget Trends & Success Factors pp. 94-104 Participant Demographic Data pp. 105-112 Appendix pp. 113-114 About Best Practices, LLC pp. 115-1162Copyright © Best Practices , LLC
BEST PRACTICField Research & Insight Development:Sixty-eight survey responses from Medical Affairsleaders at 50 pharmaceutical and medical devicecompanies in mature markets. The study includesan emerging market segment composed of 15different respondents.Deep-dive interviews with 7 industry veterans.Budget AllocationOptimizationMedical Affairs StaffManagement & EffectivenessResearch Objectives & MethodologyResearch Objectives: Illustrate how leading Pharmaceutical and Medical Device companies structure and organize theirMedical Affairs functions based on industry and market changes. Identify trends expected to impact the allocation of resources across different Medical Affairs functions. Analyze how regulatory requirements are internalized and managed by Medical Affairs. Describe the success factors and top current challenges regarding Medical Affairs. Identify what percentage of MA budget leading companies allocate for outsourcing spending. Trace how successful Medical Affairs organizations work cross-functionally to enhance effectiveness.Business Objective:A strong Medical Affairs function is essential to meeting current challenges in clinical development,market education, and regulatory compliance. This research – which delivers current comparativemetrics, executive insights, and best practices from Medical Affairs leaders throughout the industry - willhelp companies to improve effectiveness and create high-impact functions that drive business value.3Copyright © Best Practices , LLC
BEST PRACTICUniverse of Learning: Research Participants from 2012Benchmark Class: 2012This study engaged 68 Medical Affairs leaders from 50 leading healthcare companies. The studyalso includes a longitudinal comparison with a previous study performed in 2009. Best Practices,LLC analysts conducted deep-dive interviews with seven participating executives to gatheradditional insights.4Copyright © Best Practices , LLC
BEST PRACTIC5Copyright © Best Practices , LLCFull List of Participating CompaniesPharma Segment: Medical DeviceSegment:AbbottAstellasAstraZenecaBaxterBaxter HealthcareBiogen IdecBMSCubist PharmaceuticalsEisaiEndo Health SolutionsEsteveFerring PharmaceuticalsForestBaxterBecton DickinsonBracco DiagnosticsCovidienEthiconMedImmuneMedtronicNovartis Vaccines andDiagnosticsPhilips HealthcareRoche Molecular SystemsAbbottAkron MoleculesAlkem LaboratoriesAstellasAstraZenecaBayerGenentechGileadGlaxoSmithKlineGrunenthalGuerbetIpsenLifeCellMAP PharmaceuticalsMethapharmMylanNovartisNovo NordiskOnyxPfizerSanofi PasteurShireShire HGTTevaUCBUpsher-Smith LabsValeantViroPharmaXanodyneEmerging Markets Segment:CovidienJanssenMSD PharmaNovartisRanbaxySanofiThis study engaged executives from 50 leading healthcare companies. Segmentation analysis was key toexamining trends and effective practices. Within the Mature Markets Segment, 41 participants make upthe Pharmaceutical Segment, while the Medical Device Segment consists of 12 participants. TheEmerging Markets Segment consists of 15 participants working in India, China, Brazil, and Turkey.Mature Markets Segment:
BEST PRACTICUniverse of Learning: Research Participants from 2009Benchmark Class from Comparison Study: 2009In 2009, Best Practices, LLC conducted a similar study in which twenty-one leaders at 21pharmaceutical and medical device companies provided data on their Medical Affairsfunction. To maximize current insights, this research spotlights key Medical Affairs trendswhich have occurred over the last three years.6Copyright © Best Practices , LLCParticipating Companies: Amgen, ApoPharma, Astellas, AstraZeneca, Auxilium, Bayer Healthcare, Bayer ScheringPharma, Becton Dickinson, Bristol-Myers Squibb, Cubist, Esteve, Genentech, Johnson & Johnson, Myriad, Novartis, Pfizer,ProCaps, Savient, Schering-Plough, Solvay, Vertex
BEST PRACTICDefining Medical Affairs and Key FunctionsBest Practices, LLC conducted this cross-industry benchmarking study to identify bestpractices and innovative methods for developing a Medical Affairs function capable ofmeeting its diverse goals.Medical Affairs: Refers to all the functions dedicated to building and maintainingrelationships with physicians and the medical community, including, but not limited to, thefollowing:Medical Education: Responsible for CME & educational grants.Medical Communications & Publications: Develops or reviews scientific/medical content--includingmedical journal articles--for communications to healthcare professionals, patients, consumers andpayers. Develops/ manages publication plan. Includes Medical Info Call Center.Medical/Clinical Research Operations: Creates and guides strategy for clinical developmentprograms. Develops and executes investigator and company-initiated clinical studies, including cost-marketing/ Phase IV studies. Includes Medical Directors.Medical/Scientific Liaisons (MSLs): Non-sales field force responsible for medical relations & training.Outcomes Research: Collects and analyzes Health Outcomes/ Economics data.Phamacovigilance/Safety: Oversees the collection and analysis of information on adverse drugreactions.Thought Leader Management: Responsible for the identification, recruitment and development ofphysicians who can influence the medical perspective and practice of their peers.7Copyright © Best Practices , LLC
BEST PRACTICMedical Affairs Structure Typically CentralizedNearly half of study participants favor a centralized approach for their Medical Affairsstructure in 2012, as they did in 2009 as well. A slight trend toward greater decentralizationof certain MA functions was observed, mainly due to varying regulatory hurdlesencountered within different regions or therapeutic areas.Centralizedorganization(serving entireenterprise underone admin-istration/budget),43%Decentralizedbyregion, 14%Decentralizedbytherapeuticarea, 14%Hybrid(some functionscentralized &othersdecentralized),29%Q. Which of the following best describes the current structure of Medical Affairs at your company?(choose one)Centralizedorganization(serving entireenterprise underoneadministration/budget),42%Decentralizedbyregion, 11%Decentralizedbytherapeuticarea, 9%Hybrid(some functionscentralized &othersdecentralized),36%Other , 2%8Copyright © Best Practices , LLCCurrent Structure(n=21)(n=53)Mature Markets Segment: Mature Markets Segment:**Other:• Decentralized by region and TA2012 2009
BEST PRACTICCommercial/Marketing, 10%R&D/Clinical,49%Hybrid Model(CommercialandR&D), 15%Regulatory, 2%ExecutiveCommittee, 20%Other, 5%Pharma Medical Groups Often Subsumed into R&D / ClinicalQ. To which group does Medical Affairs report? (choose one)9Copyright © Best Practices , LLCReporting Relationship(n=12)Pharma Segment: Medical Device Segment:R&D/Clinical,25%Hybrid Model(Commercialand R&D), 8%ExecutiveCommittee, 58%Other, 8%(n=41)*Other:• CEO, Corporate Affairs**Other:• CEO*Pharma companies are far more likely to report into R&D/Clinical than their medical devicecounterparts. Medical device companies mainly report into Executive Committees, as 8 outof 12 respondents noted, whereas 49% of pharma companies report into R&D/Clinical. Ingeneral, the trend is for Medical Affairs to separate itself from Commercial.
BEST PRACTICTop Medical Affairs Groups Tied to R&D and Commercial AlikeInternally, Medical Affairs serves as an essential bridge between the R&D andCommercial organizations. Externally, Medical Affairs engages providers, payers, andpolicymakers about issues of shared concern such as the development and use of real-world evidence.10Copyright © Best Practices , LLC“Structure doesn‟t matter.Medical Affairs needs to betightly connected tocommercial on one hand andR&D at the other. It is not achoice of „either or,‟ it is really achoice of always „both.‟ Thebest Medical Affairs teams haveties to both sides of thecompany.”- Interviewed Vice PresidentCommercial R&D- The changing healthcareenvironment has encouraged theformation of independent MedicalAffairs departments.- However, there is not a rigid set ofrequirements that dictate how aMedical Affairs department shouldlook or operate.- As a result, the industry hasdeveloped a wide variety ofmodels, all seeking to addressintensified public and regulatoryscrutiny.Medical Affairs teams today play a keyrole in the information flow between theCommercial and R&D operations.
BEST PRACTICTransparency, Coordination, & Alignment Ensure EffectiveCoordination Between Medical & Commercial“People have come from different culturesand we are learning, melding and adaptingwhat are the appropriate interactionsbetween commercial and scientific affairs.We keep it pretty separate, but we want tomake sure that we look like one entity to ourcustomer. If there is a major event comingup, we want to avoid that the same physicianisn‟t being contacted by five different parts ofthe organization. Ultimately, it is aboutawareness, transparency, coordination.”- Interviewed Senior DirectorWithin any pharmaceutical or medical device organization, there are a host of competinginterests as different groups try to demonstrate their value. However, a successful MedicalAffairs group is able to navigate through politics and help present a credible message andunified image on behalf of the entire organization.11Copyright © Best Practices , LLC
BEST PRACTICTop 10 Biggest Pharma Settlements Since 2007Copyright © Best Practices , LLC122007 2010 2011 20122009 PendingPurdue($634M)Bristol MyersSquibb($515M)Pfizer($2.3b)Eli Lilly($1.4B)AstraZeneca($520M)Merck($950M)GlaxoSmithKline($3B)Abbott($1.5B)Johnson & Johnson($1.5-2B)Amgen($760M Pending)Many top pharma companies have been forced to agree to large settlements as theirmarketing strategies and tactics diverged from various compliance standards. MedicalAffairs can play a critical role in rehabilitating the credibility of drug manufacturers withregulators, physicians, patients, and payers. For more information, see slide 114.
BEST PRACTICPharma Companies See Medical Information Conduit as Criticalto Medical Affairs FutureEvery Medical Affairs organization is unique. While a few companies are makingdisproportionately large investments in Clinical Research Operations, MedicalCommunications and Medical Education, many other pharma Medical Affairs groups areshifting their budgetary focus toward direct relationship based interactions.Q. What percentage of the total Medical Affairs spend (above) was allocated to each of the followingfunctions in the most recently completed fiscal year? (Total should equal 100%)13Copyright © Best Practices , LLC(n=30)MedicalCommunications &PublicationsMedicalEducationMedical/ClinicalResearchOperationsMedical/ScienceLiaisonsOutcomesResearchPharma-covigilance/SafetyThoughtLeaderManagementAllOtherMax44% 40% 94% 70% 35% 30% 30% 50%75thPercentile15% 20% 40% 30% 9% 10% 15% 7%Mean13% 15% 25% 19% 7% 5% 10% 6%Median10% 13% 15% 18% 5% 0% 10% 0%25thPercentile5% 5% 6% 5% 0% 0% 5% 0%Min0% 0% 0% 0% 0% 0% 0% 0%Pharma Segment: Spending Breakout
BEST PRACTICEmerging Market Headcount Consistently Growing22% 22%33% 33%22% 22%22% 22%Actual FTE # change from 2011 to 2012 Estimated FTE # change from 2012 to 2013Within the emerging market segment, 33% of companies forecast no headcountgrowth, while 44% predicted FTE increases and 22% predicted FTE decreases heading into2013. Again, there seems to be a wide distribution among companies in the emergingmarket segment, as noted on budgetary questions as well.Q. What changes have you experienced in budget and FTE resource levels between the past andcurrent fiscal years (2011 to 2012) and what change level do you anticipate between the current yearand 2013?14Copyright © Best Practices , LLCIncrease by 1-10% Increase by >10%Stay the SameDecrease by 1-10%Decrease by >10%Emerging Market Segment: FTE Level Changes(n=9)
BEST PRACTICMature Markets 2009: Medical Communications &Publications on the RiseIn 2009, a majority of the mature market segment believed Medical Communications &Publications was becoming much more important to overall success of the company. Instark contrast to the 2012 perspective, Outcomes Research and MSLs are not rated asimportant in driving success.Q. In your recent experience, have the following Medical Affairs functions become more or lessimportant to the overall success of your company? (choose one response for each functional area)15Copyright © Best Practices , LLCMature Markets Segment 2009: Importance of Medical Affairs Functionsn =191819191919195%5%21%5%26%37%26%26%32%22%16%58%37%42%16%32%39%21%16%26%26%32%37%39%58%Outcomes ResearchMedical/Scientific LiaisonsThought Leader ManagementMedical EducationMedical/Clinical Research OperationsPharmacovigilance/SafetyMedical Communications & PublicationsMuch Less Important Somewhat Less Important No Change Somewhat More Important Much More Important
BEST PRACTICBest Practices®, LLC is an internationally recognized thought leader in the field of best practicebenchmarking®. We are a research, consulting, benchmark database, publishing and advisory firm thatconducts work based on the simple yet profound principle that organizations can chart a course to superioreconomic performance by leveraging the best business practices, operating tactics and winning strategies ofworld-class companies.6350 Quadrangle Drive, Suite 200Chapel Hill, NC 27517(Phone): 919-403-0251www.best-in-class.comLearn More About Our Company:16Copyright © Best Practices , LLCLink for Report: Building Best-in-Class Capabilities for Medical Affairs