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Copyright © Best Practices, LLC
Pharmaceutical Library Services:
Staffing, Resources and Activiti...
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Copyright © Best Practices, LLC
Table of Contents
 Study Overview
 Key Findings
 Library Profi...
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LLC
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Copyright © Best Practices, LLC
Study Overview
Best Practices, LLC conducted this research to dev...
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Copyright © Best Practices, LLC
Pharma/Biotech Segment Device/Diagnostic Segment
Participating Co...
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Copyright © Best Practices, LLC
Key Findings: Financial & Human Resources
The following key findi...
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Copyright © Best Practices, LLC
Participant Industry Profile
Three-quarters of the participants r...
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Copyright © Best Practices, LLC
Provision of Reference & Research Services - Device
Research & Re...
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Copyright © Best Practices, LLC
Print & Physical Collection Services - Pharma
Print & Physical Co...
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Copyright © Best Practices, LLC
FTE Hours Allocated by Process- Pharma
Q. What percentage of tota...
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Best Practices, LLC is a research and consulting firm that conducts work based on
the simple yet pro...
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Pharmaceutical Library Services: Staffing, Resources and Activities Critical to Corporate Libraries

With technological advances and globalization, many corporate libraries and information centers find themselves under increasing pressure to justify their expenses and express their value to the companies that employ them. To meet these challenges, library leaders need to know whether or not creating a strategy would have any profitable impact on staffing, structure and improve resources efficacy. Best Practices, LLC conducted this research to help library and information center leaders compare scope, volume, cost, and delivery of library services at their companies with those at other organizations within the bio-pharmaceutical industry. The key topics include: Use of library staff, vendors and others in providing services Financial resources Cost recovery practices Distribution of FTE hours by service category Penetration of potential user base Forces of change - See more at: http://www.best-in-class.com/bestp/domrep.nsf/products/04F6DA94F3004F6565257B570047410A!OpenDocument#sthash.fK9P3EwG.dpuf
Published on: Mar 4, 2016
Published in: Health & Medicine      Business      Education      
Source: www.slideshare.net


Transcripts - Pharmaceutical Library Services: Staffing, Resources and Activities Critical to Corporate Libraries

  • 1. BEST PRACTICES, ® LLC 1 Copyright © Best Practices, LLC Pharmaceutical Library Services: Staffing, Resources and Activities Critical to Corporate Libraries Strategic Benchmarking Research
  • 2. BEST PRACTICES, ® LLC 2 Copyright © Best Practices, LLC Table of Contents  Study Overview  Key Findings  Library Profile  Library Services  Financial Resources  Human Resources  Forces of Change
  • 3. BEST PRACTICES, ® LLC 3 Copyright © Best Practices, LLC Study Overview Best Practices, LLC conducted this research to develop current benchmark metrics for selected services and resources provided by biopharmaceutical libraries and information centers. Key Topic AreasStudy Objective This study was designed to help library and information center leaders compare scope, volume, cost, and delivery of library services at their companies with those at other organizations within the biopharmaceutical industry.  Use of library staff, vendors and others in providing services  Financial resources  Cost recovery practices  Distribution of FTE hours by service category  Penetration of potential user base  Forces of change
  • 4. BEST PRACTICES, ® LLC 4 Copyright © Best Practices, LLC Pharma/Biotech Segment Device/Diagnostic Segment Participating Companies Twenty-one companies participated in this study, with 16 representing the pharmaceutical/ biotech industries and five representing the medical device/ diagnostic industries. Responses are segmented by industry throughout this deck.
  • 5. BEST PRACTICES, ® LLC 5 Copyright © Best Practices, LLC Key Findings: Financial & Human Resources The following key findings and insights emerged from this study. Key Topic Areas  Average Budget: Budgets averaged nearly $3.9 million in the Pharma Segment, compared with just over $1 million in the Device Segment for the last completed fiscal year.  Cost per Potential User: In the Pharma Segment, library budgets averaged $1,300 per potential user (eligible employee in the company), compared with $186 in the Device Segment.  Cost per Actual User: Libraries in the Pharma Segment spent just over $4,000 for every actual user of services and resources, while Device libraries spent just $484.  MORE KEY FINDINGS IN THE ACTUAL REPORT
  • 6. BEST PRACTICES, ® LLC 6 Copyright © Best Practices, LLC Participant Industry Profile Three-quarters of the participants represented libraries and information centers within pharmaceutical and biotechnology companies, while others are in the medical device and diagnostics segment. (n=21) 14% 5% Q. What is your company’s primary industry?
  • 7. BEST PRACTICES, ® LLC 7 Copyright © Best Practices, LLC Provision of Reference & Research Services - Device Research & Reference Services Library Staff Outsourced to vendor Library staff & vendor Provided outside Library Not Offered Basic reference (< 1 hour) 100% 0% 0% 0% 0% Research (> 1 hour) 100% 0% 0% 0% 0% Analysis of research results 60% 0% 0% 20% 20% Chat/IM service(intranet reference) 40% 0% 0% 20% 40% Resource assistance(ad hoc user training) 100% 0% 0% 0% 0% Scheduled end-user training (e.g., class, vendor event) 100% 0% 0% 0% 0% Current awareness alerts/bulletins 100% 0% 0% 0% 0% Competitive Intelligence services 40% 0% 0% 60% 0% Co-locating/ embedding librarians within user groups 40% 0% 0% 0% 60% Handling copyright permissions 80% 0% 20% 0% 0% (n=5) In the Device Segment, library staff uses vendors to assist with providing only one out of ten benchmarked reference and research services—handling copyright permissions. Library staff also provide CI, chat, and analysis more frequently than organizations in the Pharma Segment. Q. Who provides the following services for your library or information center? (Choose one for each.)
  • 8. BEST PRACTICES, ® LLC 8 Copyright © Best Practices, LLC Print & Physical Collection Services - Pharma Print & Physical Collection Services Library Staff Outsourced to vendor Library staff & vendor Provided outside Library Not Offered Evaluation, selection & acquisition of physical resources(e.g., books, serials, videos) 40% 0% 0% 0% 60% Organization, cataloging, indexing & tagging of physical collection 40% 0% 0% 0% 60% Circulation of physical collection 47% 0% 0% 0% 53% Interlibrary loan 27% 0% 0% 0% 73% Serials management 20% 0% 0% 7% 73% (n=16) Up to 73% of libraries in the Pharma Segment do not offer print and physical collection services. The least often provided service is serials management at 20%; the most frequently provided is circulation at 47%. Q. Who provides the following services for your library or information center? (Choose one for each.)
  • 9. BEST PRACTICES, ® LLC 9 Copyright © Best Practices, LLC FTE Hours Allocated by Process- Pharma Q. What percentage of total FTE (Full Time Equivalent employee) hours did each of the following labor categories require? % Total FTE Hours (n=16) On average, 40% of all library staff hours were allocated to reference and research services among participating libraries and information centers in the Pharma Segment. Electronic resource management took 22% of staff time.
  • 10. BEST PRACTICES, ® LLC Best Practices, LLC is a research and consulting firm that conducts work based on the simple yet profound principle that organizations can chart a course to superior economic performance by studying the best business practices, operating tactics and winning strategies of world-class companies. Best Practices, LLC 6350 Quadrangle Drive, Suite 200, Chapel Hill, NC 27517 919-403-0251 best@best-in-class.com www3.best-in-class.com About Best Practices, LLC

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