SoundStation® VTX 1
000
User’s Guide
Administrator’s Guide
OPERATION MANUAL
IMPORTANT SAFETY
INSTRUCTIONS
When using your telephone equipment, the following safety precautions should always be follo...
Aux Output............................................................................................................ 20
...
SoundStation VTX 1000 Operation Manual
User’s Guide
User’s Guide
1
Polycom Has Revolutionized
Voice Conferencing… Again.
The SoundStation VTX 1000 features:
Amazing Room Coverage
Allows pa...
User’s Guide
SoundStation VTX 1000 Interface
Manage a Call
Answer a Call
Green – Your call is in progress
Blinking Gree...
(555)555-1111
button or
the SEND soft key, and the
complete number will be dialed.
SEND
If you place a call to another
w...
Speed Dial Number First
1 Enter the 1- or 2-digit
Speed Dial number.
Note: For 1-digit numbers, you do not
have to dial ...
Use the Phone Book
To turn wideband off
Access the Phone Book
To access the Phone Book,
use either of these methods:
1 ...
You can look through the entries using the
or buttons, or you can jump to them
using the number buttons.
Find Name
To ju...
The SAVE soft key appears once you
have entered data in the name and
phone number fields.
When you press the SAVE soft
key...
Adjust the Settings
The SoundStation VTX 1000 screen offers
back lighting for easy viewing in dim light
environments. Use...
The Treble Equalizer adjusts the tone
of the high frequency sound from the
speakers. Use this setting to adjust the
sharpn...
The SoundStation VTX 1000 combines
sound from you and your remote party(s),
and can output that sound to a subwoofer,
or t...
Using the VTX Subwoofer
The SoundStation VTX Subwoofer allows
you to experience the full spectrum
of wideband sound and pr...
Check that all connections are
tight and in place.
Make sure that the console speaker is
enabled. Refer to page 20.
Make...
If sound quality is problematic, or there
is no sound, first determine whether any
external audio output devices are in us...
Administrator’s Guide
Your SoundStation VTX 1000 performs
optimally when you follow these
guidelines:
Position the SoundS...
Parts List
Connection Diagram
Power cables may differ.
Administrator’s Guide
Administrator’s Guide
Your SoundStation V...
Access Administrative Setup
Administrative Setup Overview
Press the MENU button. Use the button
to highlight Admin Setup...
Administrative Setup Navigation Overview
Location Name
Administrator’s Guide
1. Location
2. Phone System
3. Passcode
Di...
Caller ID
If available, you can turn Caller ID On
or Off with your soft keys or the or
buttons. Press the SAVE soft key to...
Changing Passcode (3.3.3)
PASSCODE
If no passcode is currently assigned, you
CHANGE
REMOVE
can press the ASSIGN soft key ...
The External Speaker Test portion of the
Diagnostics section works just as described
above but drives the signal through t...
Monitoring Line Quality
TX Bit Rate
28800
RX Bit Rate
28800
SNR
+18
Round Trip Delay
30
CRC Errors
0
The statistics provid...
Configure Dialing Number
SoundStation VTX 1000 is the world’s
first analog telephone capable of software
upgrades, via so...
SoundStation VTX 1000 Operation Manual
Warranty Information
Specifications and
Warranty Information
47
Polycom’s sole obligation under this
express warranty shall be, at Polycom’s
option and expense, to repair the defective
p...
(1) This device may not cause harmful
interference, and
Warranty Information
(2) This device must accept any
interferenc...
Telco Connector
SoundStation VTX 1000 Operation Manual
Warranty Information
Canadian Telco Requirements
52
“NOTICE: T...
Australia
Mains Powered POT’s Voice
Telephony Without Emergency
000 Dialing
SoundStation VTX 1000 Operation Manual
Warra...
Technical Support in the United States
Internet http://www.polycom.com/support
Polycom WW Headquarters:
Polycom, Inc. Corp...
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Polycom soundstation vtx1000 user guide

Polycom soundstation vtx1000 user guide
Published on: Mar 4, 2016
Published in: Technology      Business      
Source: www.slideshare.net


Transcripts - Polycom soundstation vtx1000 user guide

  • 1. SoundStation® VTX 1 000 User’s Guide Administrator’s Guide OPERATION MANUAL
  • 2. IMPORTANT SAFETY INSTRUCTIONS When using your telephone equipment, the following safety precautions should always be followed to reduce the risk of fire, electric shock, and injury to people. Read and understand all instructions. Follow all warnings and instructions marked on the instrument. Installation must be performed in accordance with all national wiring rules. The outlet to which this apparatus is connected must be installed near the equipment, and must always be readily accessible. This instrument can be hazardous if immersed in water. To avoid the possibility of electrical shock, do not use the telephone equipment while you are in the bathtub or shower, or when you are wet. If you accidentally drop the equipment into water, do not retrieve it until you have first unplugged all cords. Do not reconnect the telephone equipment until it has dried thoroughly. Avoid using the telephone equipment during electrical storms in your immediate area. There is a remote risk of electric shock from lightning. Urgent calls should be brief. Even though protective measures may have been installed to limit electrical surges from entering your home or business, absolute protection from lightning is impossible. If you suspect a natural gas leak, report it immediately, but use a telephone away from the area in question. The telephone equipment's electrical contacts could generate a tiny spark. While unlikely, it is possible that this spark could ignite heavy concentrations of gas. Never push objects of any kind into the telephone equipment through housing slots as they may touch hazardous voltage points or short out parts that could result in a risk of electric shock. Never spill liquid of any kind on the telephone. If liquid is spilled, however, contact service personnel. To reduce the risk of electric shock, do not disassemble this telephone equipment. Opening or removing covers may expose you to hazardous voltages. Using incorrectly reassembled equipment can cause electric shock. If your telephone equipment does not work properly, refer to the section describing how to connect service. The support telephone number can be found on the outside back cover of this book. Never install telephone wiring during a lightning storm. Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations. Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected from the network interface. Always use caution when installing or modifying telephone lines. SAVE THESE INSTRUCTIONS Table of Contents User’s Guide ......................................................................................................... 1 Introduction .............................................................................................................. 3 SoundStation VTX 1000 Interface ................................................................. 4 Manage a Call ......................................................................................................... 5 Answer a Call ....................................................................................................... 5 Dial a Call ............................................................................................................. 5 Mute and Unmute a Call ....................................................................................... 6 Hold and Resume a Call ....................................................................................... 6 End a Call.............................................................................................................. 7 Redial a Call ......................................................................................................... 7 Dial a Call Using the Phone Book ........................................................................ 7 Speed Dial a Number ............................................................................................ 8 Add a Call ............................................................................................................. 8 Adjust Volumes ..................................................................................................... 9 Turn Wideband Off ............................................................................................... 10 Use the Phone Book ............................................................................................. 11 Access the Phone Book......................................................................................... 11 Sort the Entries...................................................................................................... 11 Find an Entry......................................................................................................... 12 Dial an Entry ......................................................................................................... 12 Add a New Entry .................................................................................................. 13 Assign a Speed Dial Number................................................................................ 14 Edit an Entry ......................................................................................................... 15 Remove an Entry................................................................................................... 15 Exit the Phone Book ............................................................................................. 15 Adjust the Settings ................................................................................................ 16 Access the Settings ............................................................................................... 16 Select a Setting to Display .................................................................................... 16 Adjust a Setting..................................................................................................... 16 Back Light....................................................................................................... 17 Ringer Type..................................................................................................... 17 Contrast ........................................................................................................... 17 Adjust the Audio Setup ....................................................................................... 17 Access the Audio Settings..................................................................................... 17 Select a Setting to Display .................................................................................... 18 Adjust an Audio Setting ........................................................................................ 18 Treble EQ .......................................................................................................... 19 Bass EQ............................................................................................................. 19 Subwoofer Volume.............................................................................................19 Aux Input .......................................................................................................... 19
  • 3. Aux Output............................................................................................................ 20 Console Mics ........................................................................................................ 20 Console Speaker.................................................................................................... 20 Automatic Gain Control........................................................................................ 21 Noise Reduction.................................................................................................... 21 View Phone and Software Information ........................................................ 21 Peripheral Devices ................................................................................................ 22 Using the VTX Subwoofer.................................................................................... 22 Using the Extended Microphones......................................................................... 22 Using the Polycom Wireless Microphone System................................................ 23 Troubleshooting ...................................................................................................... 24 No Dial Tone......................................................................................................... 24 SoundStation VTX 1000 Does Not Ring .............................................................. 24 Cannot Connect In Wideband Mode..................................................................... 24 No Caller ID.......................................................................................................... 25 Flickering LCD ..................................................................................................... 25 Quick Keypad Input Is Not Registered ................................................................. 25 Muffled or “In a Well” Reception ......................................................................... 25 Variable Sound Quality ......................................................................................... 25 Problematic Sound Quality or No Sound.............................................................. 26 Excessive Noise .................................................................................................... 26 Remote Party Cannot Hear You ............................................................................ 26 Reverting to Narrowband...................................................................................... 27 Short Silences, Echoes, or Clipped Speech .......................................................... 27 Physical Damage................................................................................................... 27 For Best Performance ........................................................................................... 28 Maintenance ............................................................................................................ 28 Administrator’s Guide .................................................................................... 29 Parts List .................................................................................................................... 30 Connection Diagram ............................................................................................. 31 Administrative Setup Overview ...................................................................... 32 Location Name...................................................................................................... 35 Character Entry ..................................................................................................... 35 This Phone # ........................................................................................................ 35 Save ...................................................................................................................... 35 Phone System .......................................................................................................... 36 Flash Timing ......................................................................................................... 36 Caller ID................................................................................................................ 36 Modem Setup ........................................................................................................ 36 Wideband Quality Monitor.....................................................................................37 Passcode .................................................................................................................... 38 Assign a Passcode ................................................................................................. 38 Remove a Passcode ............................................................................................... 38 Assign a New Passcode......................................................................................... 39 Diagnostics ............................................................................................................... 40 Mic Test ................................................................................................................ 40 Console Speaker Test ............................................................................................ 40 External Speaker Test ........................................................................................... 41 Aux In and Aux Out Specification Table ............................................................. 41 Modem Statistics .................................................................................................. 42 Restore All Defaults.............................................................................................. 43 Software .................................................................................................................... 44 Upgrade Software ................................................................................................. 44 Configure Dialing Number ................................................................................... 45 Configure as DL Server ........................................................................................ 45 Specifications and Warranty Information.......................................... 47 Limited Warranty and Limitation of Liability ............................................ 48 FCC Rules ................................................................................................................... 50 Canadian Department of Communications Notice .................................... 50 US Telco Requirements ....................................................................................... 51 REN .............................................................................................................................. 51 Access Administrative Setup ................................................................................ 33 Select an Item to Display ...................................................................................... 33 Automatic Dialing .................................................................................................. 51 Administrative Setup Navigation Overview .............................................. 34 Canadian Telco Requirements ........................................................................... 52 From the Admin Setup Menu................................................................................ 34 From a Submenu ................................................................................................... 34 From an Item Screen............................................................................................. 34 Enter Location Information ................................................................................ 35 Telco Connector ....................................................................................................... 52 CE Mark R & TTE Directive ................................................................................. 53 Australia .................................................................................................................... 54 Japan ......................................................................................................................... 54
  • 4. SoundStation VTX 1000 Operation Manual User’s Guide User’s Guide 1
  • 5. Polycom Has Revolutionized Voice Conferencing… Again. The SoundStation VTX 1000 features: Amazing Room Coverage Allows participants to automatically be heard by remote participants when speaking from 2ft or even 20ft away from the microphone. Revolutionary Voice Quality If 2 SoundStation VTX 1000 units are connected together, the call automatically enters Wideband Mode delivering life-like presence via VTX Wideband! Removes Annoying Background Noises Automatically reduces PC, projector fan, and other noises from the meeting room for clear sound quality. Handset Quality Conference Calls Automatically turns off the mics that are furthest away from the speaker to remove the “in the well” sound. Narrowband 300 - 3300 Hz all other telephones Polycom VTX Wideband 80-7000 Hz 100 300 3500 Acoustic Clarity Technology Polycom’s legendary technology that Narrowband automatically- 3300 Hz allows two people to 300 speak at the same time. 100 300 3500 7000 of Human Speech Maximum RangeFrequency (Hz) Configuration Flexibility Independent input and output, Bass/Treble controls, and internal mic and speaker control for multiple uses and applications including external speakers, so you can be assured that your conference provides amazingly clear voice quality for all participants. SoundStation VTX 1000 is Future-Proof The SoundStation VTX 1000 platform also provides investment protection by enabling software downloads for future voice enhancements and other media collaboration applications. SoundStation VTX 1000 Key Features Summary Automatic Gain Control High-Fidelity VTX Wideband Dynamic Noise Reduction Gated Microphones with Intelligent Microphone Mixing Acoustic Clarity Technology User Selectable Auxiliary Audio Input and Output Options 7000 Range of Human Speech Frequency (Hz) Dial-Up Software Download Functionality Backlit Graphical LCD Phone Book with Search/ Sort Functions Bass and Treble Controls And much more . . . SoundStation VTX 1000 Operation Manual The revolutionary SoundStation VTX 1000™ is the world’s first conference phone that automatically adapts to each meeting environment enabling amazingly clear voice quality for all participants. User’s Guide Introduction 3
  • 6. User’s Guide SoundStation VTX 1000 Interface Manage a Call Answer a Call Green – Your call is in progress Blinking Green – A call is incoming. Red – Your call is muted. Blinking Red – Your call is on hold. Buttons Menu Button Displays a menu of settings and options Scroll Buttons Navigate up or down through displayed lists Exit Button Exits from current screen to previous level Select Button Select a highlighted item from a menu Soft Keys Select the actions that are currently displayed Phone Button Answer an incoming call, get a dial tone, initiate an entered call, or hang up a call Volume Buttons Adjust the speaker and ringer volume (See pg. 9.) Conference Button Call, join, or hang-up additional call participants on properly configured enterprise phone networks (see pg. 9) Dialing Keypad Enter numbers or letters Mute Button Turn mute on or off (See pg. 6.) Receiving an Additional Call Press the (Phone) button to pick up an incoming call. LEDs If you are on a call when another call is received, you may or may not hear a Call Waiting tone and/or see Caller ID. The three LEDs blink green when the phone rings. When you answer a call from another VTX phone, your SoundStation VTX 1000 tests the quality of your line, and then initiates a wideband connection. This process takes 12 seconds, during which you hear music, and both ends of the call are icon unable to converse. The is displayed once a wideband connection has been established. Note: If you have a high quality line you can change the line testing process from 12 seconds to 6 seconds. Please see page 36 for details, and refer to the troubleshooting guide for more information on line quality. The subwoofer (see “Using the VTX Subwoofer”, pg. 22) allows you to experience the full spectrum of wideband sound. If you are on a regular, narrowband call, and the most common types of Call Waiting and Caller ID* are ordinarily provided to you through your phone network, then these services will work in the usual way, as specified by your provider. (Note that it is not possible to join the incoming call to the ongoing one.) Important: If you are on a wideband call, Call Waiting and Caller ID are unavailable and Call Waiting signals will actually disrupt wideband operation, preventing you from maintaining a wideband connection. It is highly recommended that Call Waiting be disabled by the phone company (or PBX administrator) for lines used for VTX 1000 wideband calls. * Namely, Telcordia (formerly Bellcore) Standard Type I Caller ID. SoundStation VTX 1000 Operation Manual LCD 4 Information and Input Area Displays of information, menus, and input areas Ready SP DIAL (555)555-1111 PH BOOK REDIAL This Phone’s Number Soft Key Functions Actions you can currently take, based on the state of the phone You can dial a call the traditional way, getting a dial tone first, or you can dial the way cellular phones do, entering and editing all the numbers SEND before you outpulse them, as shown below. Speed Dial numbers are not supported by this method. OR Dial Tone Dialing Multipoint Conference Bridging The SoundStation VTX1000 is a conference phone and can only perform multipoint bridged conference calls on a properly configured enterprise phone network or when multipoint calls are placed through a conference bridge or a bridging service. Please contact your telephone system administrator for further details. Editable Dialing 1 Press the 1 Dial the phone number. (Phone) button to get a dial tone. 2 Dial the phone number. Each number is dialed when you press it. If you make an error, press the <DEL soft key to erase it. If you want to cancel the call, press the CANCEL soft key. SoundStation VTX 1000 Operation Manual Dial a Call 5
  • 7. (555)555-1111 button or the SEND soft key, and the complete number will be dialed. SEND If you place a call to another will appear wideband-capable phone, on your LCD, indicating that your call is benefitting from the enhanced audio quality of a wideband connection. Note: The subwoofer (see “Using the VTX Subwoofer,” pg. 22) allows you to experience the full spectrum of wideband sound. OR Resume 0:01:15 MO MODE Press the RESUME soft key to resume the conversation. User’s Guide 2 Press the HOLD Resume Soft Key During a Held Call (555)555-1111 HOLD MODE MADD CALL RESUME A wideband connection takes several seconds to establish. Music will play while you wait. End a Call To end a call, press the Mute and Unmute a(555)555-1111 Call When a call is muted, you can hear the remote party, but they cannot hear you. 0:01:15 AMDD CALL MuteMODE If you initiate a multi-point call, all calls will disconnect when you press the button. HOLD To mute a call, press the button. (Mute) button. call ended SP DIAL (555)555-1111 0:05:23 PH BOOK REDIAL The duration of your ended call will be displayed for 6 seconds. A Muted Call (555)555-1111 MUTE MODE ADD CALL HOLD The three LEDs are red when a call is muted, and green when it is not. Unmute Press the button again to unmute a call. Redial a Call To redial the last number dialed out from the SoundStation VTX 1000, press the REDIAL soft key. REDIAL The screen will display the phone number of the party being dialed. When a call is on hold, you cannot hear your remote party, and they cannot hear you. Dial a Call Using the Phone Book Please refer to “Dial an Entry,” in the Phone Book section, pg. 12, for instructions on calling a number in your Phone Book. Hold To hold a call, press the HOLD soft key. Hold Soft Key During an Active Call CHANGE CHANGE (555)555-1111 0:01:15 MO MODE The three LEDs blink red when a call is on hold and are green when it is resumed. HOLD 6 55 John Johnson 5555555 Company Name REMOVE REMOVE DIAL SoundStation VTX 1000 Operation Manual SoundStation VTX 1000 Operation Manual Hold and Resume a Call 7 (555)555-1111
  • 8. Speed Dial Number First 1 Enter the 1- or 2-digit Speed Dial number. Note: For 1-digit numbers, you do not have to dial a leading 0 (e.g., for 02, you can also just press 2).Note: To create Phone Book entries and assign Speed Dial numbers, see “Add a New Entry,” pg. 13, and “Assign a Speed Dial Number,” pg. 14. 2 Press the button or the SEND soft key. SEND OR Soft Key First SEND 1 Press the SP DIAL soft key. OR 2 Enter the 1- or 2-digit Speed Dial If a Speed Dial entry does not exist, SP DIAL a Not Assigned notice will appear. You can enter a new Speed Dial number or press the CANCEL soft key. number (if you enter one digit, wait through the brief delay). SP DIAL 1 Press the CONF button. If you prefer, you can press the HOLD soft key first, and then the CONF button. Either way, your original call is put on hold. Important: If you have already connected as many parties as your system can support, then pressing CONF will drop the last party you connected. (This response is a function of how your phone company or PBX works, not the SoundStation VTX 1000.) press the CONF button again, or the JOIN soft key to join all the calls, so all parties can hear and speak to each other. SoundStation VTX 1000 Operation Manual 8 If your phone system provides one of the typical forms of multi-party call conferencing, then you can establish multi-party calls with your SoundStation VTX 1000, as described next. Please check with your System Administrator (not Polycom) to determine the number of parties that can be conferenced together, given your phone system’s multi-party capabilities. If you cannot connect multiple parties using the method described below, please check with your System Administrator (not Polycom). Enter Number party’s phone number. Note: Only conventional dialing is supported for added calls. Redial, Speed Dial, and dialing from the Phone Book are unavailable. (555)555-1111 HOLD 2 At the dial tone, enter the next 3 When the next party has answered, Add a Call Note: All multi-party calls are narrowband calls. When you press the CONF button to add another party, any wideband connection you may have with your first party will revert to narrowband, and you will no longer see the symbol on your display. Your connection will also revert to narrowband if another party picks up a phone connected in parallel with your SoundStation VTX 1000. The CONF key provides identical functionality to FLASH or R on most phone networks. User’s Guide You can speed dial any entry in your Phone Book, in either of these ways: CANCEL Note: If you change your mind before beginning to enter a phone number, press CONF again or the CANCEL soft key to return to your on-hold call, then press the RESUME soft key to reactivate that call, if you placed the caller on hold prior to pressing CONF . Adjust Volumes Your System Administrator may need to activate multi-party conferencing features, adjust the Flash Timing (as described in “Flash Timing,” pg. 36), or provide you with instructions specific to your phone system. If your phone line supports Call Waiting, you can answer an incoming call using the CONF button, but the incoming call cannot be joined into the existing call. Only outgoing calls can be joined into a multi-point call. Adjust Speaker Volume While the phone is in active use, press the button to lower the speaker volume, and the button to raise the speaker volume. Volume Up Adjust Ringer Volume While the phone is in a ready state (not actively in use), press the button to lower the ringer volume and the button to raise the ringer volume. Adjust Dial Tone While the phone is in ready state, press the button to get dial tone, then use and to adjust the volume up or down. Volume Down SoundStation VTX 1000 Operation Manual User’s Guide During an ongoing call: Speed Dial a Number 9
  • 9. Use the Phone Book To turn wideband off Access the Phone Book To access the Phone Book, use either of these methods: 1 Press the MODE soft key. Soft Key (555)555-1111 MODE 0:23:13 Menu Press the PH BOOK soft key if it is on your screen. Press the Phone Book MENU button, use the button Audio Setup “Phone Book,” to highlight and press This SELECT button. the Phone HOLD 2 Press the OFF soft key Ready (555)555-1111 (or press the BACK soft key to return to the Call Screen without turning wideband off). SP DIAL Wideband Is On: 4 Sort the Entries BACK 3 Press the BACK softkey (or wait several seconds) to return to the Call Screen. OFF User’s Guide User’s Guide Turn Wideband Off PH BOOK REDIAL Press the SORT soft key to cycle through the entry views by name, company, or Speed Dial number. When you access the Phone Book, the entries are listed in order by name, with the first entry name highlighted. Note: When sorted by company, entries that lack company data are displayed at the top of the list, with the name in brackets. Settings Settings Phone Book Audio Setup This Phone Settings Phone Book Audio Setup This Phone George Washington Settings Harlod NAMES Phone Book Henry Johnson Audio Setup SORT Phone NEW This DIAL Phone - George Washi... Acme IncBook Audio Setup Ad COMPANIES This Phone After Inc - Jane Smith Admin Setup SORT NEW DIAL 23 George Washington 24 SPEED DIAL # 25 Nevin Penelope DIAL SoundStation VTX 1000 Operation Manual NEW SoundStation VTX 1000 Operation Manual SORT 10 11
  • 10. You can look through the entries using the or buttons, or you can jump to them using the number buttons. Find Name To jump to the entries that begin with a particular letter, press the number button with that letter on it. Press the same number button again to jump to the entries that begin with each of its letters; e.g., pressing 3 repeatedly Aaron Jones Andrew E, F, D, will jump to D,Adams etc. Betty Smith Note: Jumping by letter works when the SORT NEW DIAL entries are listed by name or by company. Dennis Gray Derek Brown Donald Wilson SORT NEW Earl Edwards Elizabeth Grason Elliot Ray SORT NEW Felix Mason Fiona Ferguson Frank James SORT NEW DIAL DIAL Aaron Jones Andrew Adams Betty Smith SORT NEW 1 Press the NEW soft key. Speed Dial number: NEW SORT DIAL 1 Make sure the entries are sorted Earl Edwards by Speed Dial number Elizabeth Grason (see “Sort theRay Elliot Entries,” above). SORT 2 Press the number NEW buttons to DIAL jump to the entry with the 1- or 2-digit Felix Mason Speed Fionanumber you select. Dial Ferguson Frank numbers, you do not have For 1-digitJames SORT NEW DIAL to dial a leading 0 (e.g., for 02, you can also just press 2). For 2-digit numbers, press both digits in succession, ignoring the jump that occurs when you enter the first digit. 02 Chris R 03 Matt Smithe 04 Andrew Adams NEW 23 George William 24 Harold Smith 25 Jim Shoe SORT NEW DIAL SoundStation VTX 1000 Operation Manual Dial an Entry 12 Entries in the Phone Book can be automatically dialed. 1 Highlight the entry you want to dial. (See “Find an Entry,” above.) 2 Press the DIAL soft key. You will see and hear the call being dialed. Note: You can also access the DIAL soft key after selecting an entry with the SELECT button. Note: If another call is ongoing, the DIAL soft key will not appear. Dial From a List George William Harold Smith Henry Johnson SORT NEW DIAL 23 George William 5555555678 Acme Inc. CHANGE REMOVE Character Entry For each letter you want, press the number button that has that letter on it. Press the same button repeatedly to cycle through the letters on that button; e.g., pressing 3 repeatedly will display D, E, F, 3, D, etc. Advance a Character DIAL DIAL NAME: PH #: REMOVE FROM PH BOOK? CO: 23 Charles White SPACE CANCEL SAVE < DEL PAUSE CANCEL SAVE SAVE Add a Space NAME: NAME: PH #: PH #: CO: CO: Delete a Character button, and enter the phone number, using the number buttons. 3 Press the Pressing the PAUSE soft key will insert a 1.5 second pause (shown as a comma), which is often necessary when dialing from a PBX (or other enterprise) system that requires a prefix such as 9 for an external call. button again and enter a company, as above. 4 If desired, press the OK < DEL CO: NAME: _ NAME: Charles PH #: NAME: Charles White PH #: CO: PH #: 5555559876 CO: CO: < DEL SPACE Press the SPACE soft key (when available). CANCEL CANCEL NAME: PH #: NAME: Charles CO: PH #: For the next letter, press another number key. The cursor will advance automatically. To enter the same character, wait for 3 seconds then press the same key again. (You can continue to move among the fields with the or buttons.) Dial From a Selected Entry REMOVE 2 Enter a name, using the number buttons. Press the < DEL soft key DIAL 23 Charles White 5555559876 CHANGE DIAL Dennis Gray Find Speed Dial Number Derek Brown To jump to an entry with a particular Donald Wilson SORT DIAL To add a new entry: User’s Guide Add a New Entry Charles_ Charles White 5555559876 Charles White 847769837_ < DEL SPACE < DEL PAUSE Speed Dial #: BACK NAME: PH #: CO: Charles White Charles White 5555559876 847769837_ Speed Dial #: < DEL PAUSE BACK Charles White 847769837_ Speed Dial #: BACK SAVE 24SAVE < DEL < DEL < DEL OK 24SAVE OK 24 OK SoundStation VTX 1000 Operation Manual User’s Guide Find an Entry 13
  • 11. The SAVE soft key appears once you have entered data in the name and phone number fields. When you press the SAVE soft key, your entry will automatically be assigned the lowest available SpeedDial number. 6 Press the OK soft key, to accept the displayed Speed Dial number. You will be returned to the Phone Book list, with your new entry included. CANCEL < DEL SPACE < DEL NAME: PH #: CO: < DEL PAUSE 847769837_ Speed Dial #: BACK Charles White 847769837_ Speed Dial #: BACK < DEL SAVE SAVE SoundStation VTX 1000 Operation Manual 14 If you choose a Speed Dial number that has already been assigned to another entry, you will be asked whether you wish to reassign the Speed Dial number to the new entry. Press OK to do so and return to the Phone Book list, or CANCEL to back up one screen and choose another number. To leave the New Entry screen without saving, press the EXIT button. You will be returned to the Phone Book list. Edit an Entry > ADV (see “Find an Entry,” pg. 12), SAVE and then press the SELECT button. 23 Charles White 5555559876 CHANGE REMOVE DIAL 3 Proceed to edit the contents as described in “Add a New Entry,” pg. 13. SAVE 24 24 OK Remove an Entry 1 Make sure that the entry you want is highlighted (see “Find an Entry,” pg. 12), and then press the SELECT button. OK 2 Press the REMOVE soft key. 23 Charles White 23 Charles White 5555559876 5555559876 CHANGE CHANGE REMOVE REMOVE DIAL DIAL 3 You’ll be asked to confirm by pressing OK before the entry is removed and you are returned to the Phone Book list. If you don’t wish to remove the entry, press the CANCEL soft key instead, and the entry will be kept. Assign a Speed Dial Number Enter the desired Speed Dial number with the number buttons, or use the or buttons to scroll through available Speed Dial numbers. SAVE 2 Press the CHANGE soft key. Note: To assign a different Speed Dial number, see “Assign a Speed Dial Number,” below. If you do not want to use the automatically assigned Speed Dial number (above), you can change it. > ADV 1 Highlight the entry you want PAUSE Charles White 5555559876 Charles White < DEL SAVE NAME: Charles PH #: NAME: Charles White CO: PH #: 5555559876 < DEL SPACE CO: User’s Guide 5 Press the SAVE soft key. Charles_ Charles White 847769837_ Speed Dial #: BACK Charles White 847769837_ Speed Dial #: BACK Charles White 847769837_ Speed Dial #: BACK 24 34 28 OK REMOVE FROM PH BOOK? REMOVE FROM PH BOOK? 23 Charles White 23 Charles White CANCEL CANCEL OK OK Exit the Phone Book In the entry view press the EXIT button to return to the Phone Book list view. Use EXIT to move from the Phone Book list view back to the Ready Screen, the Call Screen, or another previous display. OK OK SoundStation VTX 1000 Operation Manual User’s Guide NAME: CO: PH #: CO: 15
  • 12. Adjust the Settings The SoundStation VTX 1000 screen offers back lighting for easy viewing in dim light environments. Use this setting to turn the back light use display style ON or OFF. Access the Settings Press the MENU button. With “Settings” highlighted, press the SELECT button. The Settings Menu will appear. Select a Setting to Display From the Settings Menu, use the or buttons to highlight the desired setting, and press the SELECT button. Main Menu Settings Phone Book Audio Setup This Phone Ringer Type Settings Phone Book Audio Setup This Phone You can select from 10 ringer options and OFF for Sound Station VTX 1000. Each ringer type is briefly auditioned when it is first displayed while pressing the or soft keys. Settings Menu SettingsSETTINGS Back Light Phone Book RingerSetup Audio Type This Phone Contrast Contrast To adjust the visibility of the screen, increase or decrease contrast with the – or + soft keys. SETTINGS Adjust a Setting 1 Depending on the setting, use your soft keys to Turn the Back Light Off or On Select a Ringer Type ( or ) SoundStation VTX 1000 Operation Manual Adjust the screen Contrast (– or +) 16 Note: You can also use the or buttons to cycle through each setting’s options. 2 Important: Press the SAVE soft key or SELECT button to apply the new adjustment and return to the Settings Menu. Otherwise, you can use the EXIT button or MENU button to return to the Settings Menu or Main Menu, but your new setting will not be saved. Details of each setting’s purpose and options follow. Settings Tone Pulse Phone Book Contrast Audio Setup This Phone Phone Book Audio Setup OFF ON This Phone Admin Setup BACK On LIGHT OFF ON On BACK LIGHT OFF ON SAVE ON LANGUAGE On OFF LANGUAGE English English LANGUAGE SAVE SAVE RINGER TYPE English RINGER TYPE Default Classic RINGER TYPE TONE PULSE Default TONE PULSE Tone PULSE Tone TONE TONE PULSE PULSE SAVE SAVE SAVE SAVE SAVE SAVE TONE SAVE CONTRAST TONE SAVE CONTRAST Tone PULSE + + Settings Phone Book+ Audio Setup CONTRAST SAVE SAVE User’s Guide Back Light SAVE SAVE SAVE This Phone SAVE SAVE Access the Audio Settings Press the MENU button. Use the button to highlight “Audio Setup,” then press the SELECT button. The Audio Setup Menu will appear. Settings Phone Book Adjust the Audio Setup Audio Setup This Phone Main Menu Settings Phone Book Audio Setup This Phone Settings Phone Book Audio Setup This Phone Phone Book Audio Setup This Phone Admin Setup SoundStation VTX 1000 Operation Manual User’s Guide BACK LIGHT 17
  • 13. The Treble Equalizer adjusts the tone of the high frequency sound from the speakers. Use this setting to adjust the sharpness of the sound – (down) or + (up). AUDIO SETUP Treble Eq Bass Eq Subwoofer AUDIO SETUP Bass EQ Aux Output Console Mics Console Speaker The Bass Equalizer adjusts the tone of the low frequency sound from the speakers. Use this setting to adjust the amount of bass – (down) or + (up). Adjust an Audio Setting 1 Depending on the setting, use your soft keys to Subwoofer Volume Adjust the Treble (– or +) Adjust the Bass (– or +) Indicate the presence and type of Aux Input device ( or ) Indicate the presence and type of Aux Output device ( or ) Turn the Console Mics Off or On Turn the Console Speaker Off or On Turn the Automatic Gain Control Off or On Turn the Noise Reduction Off or On SoundStation VTX 1000 Operation Manual Note: You can also use the or buttons to cycle through each setting’s options. 18 2 Important: Press the SAVE soft key or SELECT button to apply the new adjustment and return to the Audio Setup Menu. Otherwise, you can use the EXIT button or MENU button to return to the Audio Setup Menu or Main Menu, but your new setting will not be saved. OFF - ON + SAVE SAVE SAVE The subwoofer volume adjusts the volume of low frequency sound from the subwoofer and is used in concert with the Bass EQ to drive the appropriate low frequency level for the room (80-300 Hz). When the system is balanced, users should not perceive any sound coming from the subwoofer during normal operation, and the speech from the console speaker should sound warm and natural. Use this setting to adjust the amount of subwoofer volume – (down) or + (up). Besides its built-in microphones and extension microphones, the SoundStation VTX 1000 can also accept audio input from external sources, such as an external wireless microphone or microphone mixer. (See “Using the Extension Microphones,” pg. 22, for one option, and see “Connection Diagram,” pg. 31, for installation.) To use these optional devices, the Aux Input setting must reflect the device connected. If no external source is in use, you can turn Aux Input Off, if you prefer. Polycom Wireless Mic, Other Input, Off Details of each setting’s purpose and options follow. Treble Eq Treble Eq - Note: For specifications related to auxiliary input, see “Aux In and Aux Out Specification Table,” pg. 40. + + SAVE SAVE + + SAVE SAVE Bass Eq Bass Eq Aux Input Aux Input On On Subwoofer Volume OFF OFF ON ON SAVE SAVE Aux Output Aux Input Aux Output + SAVE - SPolycom Wireless Mic ubwoofer Subwoofer SAVE SAVE SAVE Console Mics Console Mics On On OFF OFF Aux Input User’s Guide Treble EQ Audio Setup Menu ON ON SAVE SAVE Console Speaker Console Speaker On On Aux Input OFF SAVE Polycom ON Wireless Mic OFF ON SAVE SAVE Automatic Gain Control Automatic Gain Control On On OFF OFF ON ON ENTER ENTER Noise Reduction Noise Reduction On On OFF OFF ON ON Vortex Mode Vortex Mode Off Off ENTER ENTER SoundStation VTX 1000 Operation Manual User’s Guide Select a Setting to Display Use the or buttons to highlight the desired setting, and press the SELECT button. 19
  • 14. The SoundStation VTX 1000 combines sound from you and your remote party(s), and can output that sound to a subwoofer, or to another external audio device, such as a tape recorder or P.A. (public address) system. (See “Using the VTX Subwoofer,” pg. 22, for one option, and see “Connection Diagram,” pg. 31, for installation.) For these optional devices to work appropriately, the Aux Output setting must reflect whether a subwoofer or other device is connected. Off, Subwoofer, Ext Speaker, Record Out Note: Connections to some third party audio output devices may impair full duplex performance. Console Mics OFF OFF ON SAVE Aux Output Subwoofer Treble Eq SAVE - Console Mics + On Eq Bass OFF Treble Eq On ON SAVE Aux Input On SAVE + SAVE ON SAVE Automatic Gain Control SAVE OFF ON - + Aux Output OFF ON Aux Input SoundStation VTX 1000 Operation Manual 20 When using external microphones, you might prefer to turn off the SoundStation VTX 1000’s console microphones. Use this setting to turn the console microphones Off or On. (Using this setting does not turn the extended microphones Off or On, so they should be disconnected if not required. Turning console mics Off does not affect any other mics you may have connected to the AUX IN port. OFF On When using external speakers, you might prefer to turn off the SoundStation VTX 1000’s console speaker. Use this setting to turn the console speaker Off or On. During a call, Noise Reduction can be turned Off to demonstrate the benefits of this feature. Once the desired setting is selected, press the SAVE soft key to activate that setting. ON SAVE ENTER On Subwoofer Vortex Mode ON OFF Off Console Speaker OFF ON Console Mics On On OFF SAVE On On OFF OFF ON ON On On OFF ON To view information about your phone: 1. Press the MENU button. button to highlight “This Phone,” then press the SELECT button. press the SELECT button to display your phone’s location and phone number. ENTER SAVE Press the EXIT button to step back through the submenu and Main Menu, and again to return to the Ready Screen. ENTER SAVE OFF ON Save Console Speaker On Noise Reduction OFF On ON SAVE OFF ON Save OFF Off ON Save OFF ON SAVE ON Save ON SAVE Automatic Gain Control Noise Reduction On OFF This Phone 1. Location and Number 2. System Info 3. With “Location and Number” selected, Press the button to highlight “System Info,” then press the SELECT button to display your phone’s software version and date, hardware version, and serial number. Noise Reduction Automatic Gain Control ON OFF SAVE SAVE Automatic Gain Control Console Speaker OFF View Phone and Software Information OR ON ON On Off 2. Press the SAVE SAVE On Automatic Gain Control Vortex Mode SAVE Console Mics OFF ON Aux Output OFF Console Speaker Noise Reduction ENTER Subwoofer On Noise Reduction SAVE On Mode Vortex SAVE On Console Mics During a call, Automatic Gain Control can be turned Off from the default On setting to reduce the amount of audio pick-up in the room if side conversations become a problem for the far-end party. This feature is also useful for demonstrating the benefits of Automatic Gain Control. Once the desired setting is selected, press the SAVE soft key to activate that setting. SAVE Console Speaker + OFF Eq Bass Automatic Gain Control ON Main Conference Room (555) 555-1111 VTX.00.02.035 Jan 22 2003 Console Fpga Rev.: A Serial #1146270302 SoundStation VTX 1000 Operation Manual User’s Guide On Aux Output On User’s Guide SAVE Aux Input 21
  • 15. Using the VTX Subwoofer The SoundStation VTX Subwoofer allows you to experience the full spectrum of wideband sound and provides the low-frequency output that optimizes speech intelligibility and distinguishability. To install the VTX Subwoofer, see the Connection Diagram on pg. 31. Once it is connected, if you experience any problems with sound output, access the Audio Setup (as described on pg. 17) and restore Aux Output (pg. 19) to Subwoofer (which is the default setting). set too high. In large rooms or highly absorbent rooms, extra energy may be required from the subwoofer. Use the Bass EQ and Subwoofer volume controls in the Audio Setup menu to balance the system. If you suspect problems with the subwoofer, follow the External Speaker Test instructions on page 40. You can control the treble and base tones in the Audio Setup’s Treble EQ and Base EQ screens, as described on pg. 19. Your SoundStation VTX 1000 can integrate with an optional Wireless Microphone System for presenters who stand or are mobile. If not purchased with your SoundStation VTX 1000, this Polycom Wireless Microphone System is available as an accessory from your Polycom Distributor. SoundStation WIRELESS MICROPHO NE SYSTEM User’s Guide User’s Guide Using the Polycom Wireless Microphone System Peripheral Devices EX tation NE SoundS CROPHO MI LESS STEM WIRE SY For information about the components and setup of a Polycom Wireless Microphone System, as well as directions for its use, please refer to the User Guide that ships with it. Note: The Polycom Wireless Microphone System is available only in North America. Note: When the subwoofer is properly balanced, users should not perceive sound to be coming out of the subwoofer itself. Instead, users should perceive the sound to be coming from the console speaker only, with the subwoofer adding warmth (bass) to the overall sound in the room. If users perceive sound to be coming from the subwoofer, then either the Bass EQ or subwoofer volume control, or both, are 22 Your SoundStation VTX 1000 can provide greater microphone coverage in larger conference rooms with the addition of Extension Microphones. If not purchased with your SoundStation VTX 1000, these SoundStation VTX 1000 Extension Microphones are available as an accessory from your Polycom Distributor. To mute all microphones from an Extension Microphone, press . (When a call is muted, you can hear the remote party, but they cannot hear you.) All system LEDs will turn red to indicate the mute status. To resume two-way communication, press again. All the red LEDs will return to green. LED Green – Your call is in progress. Red – Your call is muted. LED MUTE SoundStation VTX 1000 Operation Manual SoundStation VTX 1000 Operation Manual Using Extension Microphones 23
  • 16. Check that all connections are tight and in place. Make sure that the console speaker is enabled. Refer to page 20. Make sure all connections are correct. (See “Connection Diagram,” pg. 31.) SoundStation VTX 1000 Does Not Ring Check that the ringer is not turned off. (See “Ringer Type,” pg. 17.) Make sure that the console speaker is enabled. Refer to page 20. If the volume is turned all the way down, increase the volume with the button. Modem Train Time: The short train mode (6 seconds) should only be used on high quality phone lines. If you consistently have problems achieving wideband mode, set the modem train time to long (12 seconds). Refer to page 36. SoundStation VTX 1000 Operation Manual Bridged Calls: Wideband mode currently does not work with external conference bridges (i.e. multiple calls). 24 Line Quality: The VTX 1000’s modem operates in two modes, wideband voice mode and software download mode. In software download mode, the modem connects at higher rates, typically those rates achieved with a data modem on the same lines. However, in wideband mode, the connection rate is optimized for reliability rather than speed. The maximum rate used for wideband is 19.2 kbps while the maximum rate for software download is 33 kbps. No Caller ID Caller ID is supported only through your local phone company and only if you have subscribed to Caller ID service. PBX (and other enterprise phone system Caller ID), which is proprietary, is not supported. Type II “Caller ID on Call Waiting” is not supported, only Type I. Cannot Connect In Wideband Mode You must be connected to another SoundStation VTX 1000 to enter wideband mode. Call Waiting: Call Waiting signals will interfere with wideband operation. It is highly recommended that Call Waiting be disabled by the phone company (or PBX administrator) for lines used for VTX 1000 wideband calls. User’s Guide No Dial Tone When the software download starts, note the connect rate that is displayed as the connection is established. You may cancel the software download once the connect rate has been displayed. If the software download connect rate is below 19.2 kbps, the line will not support wideband calls. Poor line quality can prevent connections in wideband mode. The VTX 1000 will connect in wideband mode on connections as low as 12 kbps. However, if the line quality does not consistently support 12 kbps, the unit will connect in narrowband mode. This will be the case if your local loop is longer that 12,000 feet. Also, this can be the case with shorter loops if there is a problem on the line. Please contact your local phone company for resolution. In general, a typical data modem should be able to achieve 24 kbps connections in order to support a VTX call. In order to test your line quality, perform the following test: Configure a VTX 1000 which has a good line as a software download server in accordance with instructions on page 44. Configure the unit with the line problems to receive a software download from the unit configured as a download server. Flickering LCD If your screen appears to flicker, it may be because you are using a certain type of older fluorescent lighting in your building. Move the SoundStation VTX 1000 away from the lights or replace the lights. Quick Keypad Input Is Not Registered Press the buttons more slowly. Because of system responsiveness, some buttons may not be recognized if you press them quickly. If the problem you are experiencing is not resolved here, please contact your System Administrator. Muffled or “In a Well” Reception This is caused by highly reverberant rooms and people speaking too far from a mic. Add more sound absorbency to the room. Speak closer to the unit so the microphones can pick up your speech. Variable Sound Quality You will enjoy the highest sound quality when you are on a wideband call, which you can determine by the presence of on your screen. If you are on a multi-party call, or a call with a party whose phone is not wideband enabled, your SoundStation VTX 1000 establishes a narrowband call, and you may notice a change in sound quality. SoundStation VTX 1000 Operation Manual User’s Guide Troubleshooting 25
  • 17. If sound quality is problematic, or there is no sound, first determine whether any external audio output devices are in use, such as a subwoofer, PA system, or tape recorder. Reverting to Narrowband All multi-party calls are narrowband calls. When you press the CONF button to add another party, any wideband connection you may have had with your first party will revert to narrowband, and you will no longer see on your screen. If such devices are in use, check that all the connections are secure. (See “Connection Diagram,” pg. 31.) Then, access the Audio Setup (as described on pg. 17) and make sure that Aux Output (pg. 19) is set correctly. If a Subwoofer is in use, set Aux Output to Subwoofer. If any other device is in use, set Aux Output to Ext Speaker, Record Out, or Off. Excessive noise on the line will also cause the phone to automatically switch to narrowband. If this problem persists, contact your pone line telephone service provider or system administrator. VTX 1000 is designed to provide wideband service on business quality phone lines. User’s Guide User’s Guide Problematic Sound Quality or No Sound Your connection will also revert to narrowband if another party picks up a phone which is connected in parallel with your SoundStation VTX 1000. Short Silences, Echoes, or Clipped Speech Do not move the SoundStation VTX 1000 console while it is in use. Excessive Noise Keep your hands away from the unit during calls. Noisy equipment, such as a computer or fan, may make it difficult for you to hear the other party. Both parties should turn off any noisy equipment. Keep papers, cups, coffee pots, etc., away from the unit. The other party may be using lowerquality equipment or a half-duplex conference bridge, in which case there may be little you can do. Try calling again to see if another line provides a better connection. At the beginning of a call, let someone at each location speak in turn for a few moments, to enable SoundStation VTX 1000 to adapt to its environment. Try calling again to see if another line provides a better connection. 26 If a remote party cannot hear you at all, cannot hear you well, or cannot hear you via particular microphones, first determine whether any external audio input devices are in use, such as a wireless microphone or mic mixer. If such devices are in use, check that all the connections are secure. (See “Connection Diagram,” pg. 31.) Then, access the Audio Setup (as described on pg. 17) and make sure that Aux Input (pg. 19) is On, so that input from these devices is recognized. If such devices are not in use, access the Audio Setup (as described on pg. 17) and make sure that Console Mics (pg. 20) are On. If the only such devices in use are the VTX’s Extended Microphones, access the Audio Setup (as described on pg. 17) and make sure that Console Mics (pg. 20) are On. This setting controls both the internal microphones and the Extended Microphones. Physical Damage If physical damage is severe enough that the internal parts become visible, disconnect the SoundStation VTX 1000 immediately. Do not reconnect it to the telephone network until the SoundStation VTX 1000 has been repaired. SoundStation VTX 1000 Operation Manual SoundStation VTX 1000 Operation Manual Remote Party Cannot Hear You 27
  • 18. Administrator’s Guide Your SoundStation VTX 1000 performs optimally when you follow these guidelines: Position the SoundStation VTX 1000 in the center of a conference table or desk. Do not move the SoundStation VTX 1000 while on a call. Do not shuffle papers near the SoundStation VTX 1000. Position extended microphones 7 feet from the SoundStation VTX 1000 console. Speak at normal conversation levels, and direct your voice toward the SoundStation VTX 1000, or toward the extended microphone. Administrator’s Guide User’s Guide For Best Performance Maintenance SoundStation VTX 1000 Operation Manual SoundStation VTX 1000 Operation Manual Unplug all cords from the modular wall jack before cleaning. Do not use liquid cleaners or aerosol cleaners. Use a damp cloth for cleaning. 28 29
  • 19. Parts List Connection Diagram Power cables may differ. Administrator’s Guide Administrator’s Guide Your SoundStation VTX 1000 audio conferencing system includes the following items: SoundStation VTX 1000 Extension Microphones This Operation Manual Subwoofer Phonejack Cable Subwoofer Power Cord Subwoofer Audio Cord For future applications Postition subwoofer on floor - not on tabletop Interface Module RJ 45 Cable Optional Equipment 30 n EX tatio NE SoundS ROPHO MIC ELESS TEM WIR SYS Interface Module Power Cord (Yours may differ.) Wireless Microphone System (Available only in North America) Extend microphones completely for best performance If any of the above parts is missing, please contact your Polycom representative or authorized dealer. SoundStation VTX 1000 Operation Manual SoundStation VTX 1000 Operation Manual SoundStation WIRELESS MICROPHONE SYSTEM 31
  • 20. Access Administrative Setup Administrative Setup Overview Press the MENU button. Use the button to highlight Admin Setup, then press the SELECT button. 1 Location Name Enter a name for this SoundStation VTX 1000’s location. 2 This Phone # Enter this SoundStation VTX 1000’s telephone number. ADMIN SETUP 1. Location 2. Phone System 3. Passcode 2. Phone System 1 Flash Timing Set the flash delay to 75, 100, 300, or 600 milliseconds. 2 Caller ID Turn Caller ID (if available) on or off. 3 Modem Setup If there is a Passcode assigned, use the number keypad to enter your 3-digit code, and then press ENTER. ADMIN SETUP 1. Location 2. Phone System 3. Passcode Select short train time (6seconds) for high quality line or long train (12 seconds) 4. Diagnostics otherwise. 4 Wideband Monitor Passcode Assigned If there is no Passcode assigned, the Admin Setup Menu will be displayed. Selecting “ON” (default) monitors wideband calls for line quality degradation. ADMIN SETUP 3. Passcode 4. Diagnostics 5. Software 5. Software View the relative level of the sample received by each individual microphone. Use the CANCEL soft key to return to the Main Menu. INCORRECT PASSCODE 2 Console Spkr (Speaker) Test Select acoustic test signals to drive through the SoundStation VTX 1000 speakers PASSCODE: 3 Ext Spkr Test (External Speaker) Select acoustic test signals to drive through external audio output devices, such as speakers, PA systems, etc. 4 Modem Statistics SoundStation VTX 1000 Operation Manual ENTER Note: You can set whether or not to require a passcode in the “Passcode” section, pg. 37. 4. Diagnostics 32 < DEL> Caution: Be sure to write down your passcode in a safe place in case you forget it. If you cannot remember or find your passcode, please contact Polycom Support at www.polycom.com/support and click on “How to Contact Support and Service” for your local support contact information. Set whether or not to require a passcode, and assign a new passcode. View the SoundStation VTX 1000 modem performance for the last call that made use of a modem connection. 5 Restore Defaults Completely eliminate all settings and data that have been entered since the phone was first installed and restores original default settings. CANCEL < DEL> ENTER If you enter an incorrect passcode, the digits you entered will disappear and you will be returned to the Admin Setup menu to re-enter your passcode. Select an Item to Display Standard Selection 1 Upgrade Software Dial in to download updated software directly to the SoundStation VTX 1000. 2 Configure Dialing Number Enter the number to be dialed to upgrade software. ADMIN SETUP 1. Location Activate or deactivate the SoundStation VTX 1000’s capability to provide software 2. Phone System upgrades to other VTXs that call it. 3. Passcode The following pages explain how to access, select, adjust, use, and exit these settings and functions. ADMIN SETUP 3. Passcode 4. Diagnostics 5. Software Selection Shortcuts Use the or buttons to highlight the desired item, and press the SELECT button. 5. Software 3 Configure as DL Server Passcode: CANCEL If you make an error, press <DEL to delete characters. 3. Passcode 1 Mic Test ADMIN SETUP For quick selection of the desired item, press its number on the keypad. ADMIN SETUP 1. Location 2. Phone System 3. Passcode 4. Diagnostics 5. Software Some Admin Setup sections have submenus, which are also numbered for quick selection, so you can enter a two-digit number for quickest access. For example, pressing 2 3 at the main Admin Setup Menu will select the 2. Phone system submenu’s 3. modem setup item. SoundStation VTX 1000 Operation Manual Administrator’s Guide No Passcode Assigned 1. Location Administrator’s Guide The following items are part of the Administrative Setup area. 33
  • 21. Administrative Setup Navigation Overview Location Name Administrator’s Guide 1. Location 2. Phone System 3. Passcode Display the Submenu or Item Screen of the current selection. Use the number keypad to enter a location name, which will be displayed when “This Phone” is selected from the Main Menu. EXIT button 4. Diagnostics 5. Software Return to the Main Menu. Character Entry Character Entry From a Submenu SELECT button LOCATION 1. Location NAME 2. THIS Phone # Display the Item Screen of the current selection. (i.e., the Location Submenu, Phone System Submenu, Diagnostics Submenu or LOCATION NAME Software Submenu) Conference Room B_ EXIT button or MENU button Return to the Admin Setup Menu or Main Menu. For each letter you want, press the number button that has that letter on it. Press the same button repeatedly to cycle through the letters on that button; e.g., pressing 3 repeatedly will display D, E, F, 3, D, etc. Advance a Character To enter the same character, wait for 3 second then press the same key again. SELECT button or SAVE soft key Apply the new setting, information, or adjustment and return to the previous menu. SAVE SoundStation VTX 1000 Operation Manual LOCATION NAME 34 Conference Room B < DEL SPACE SAVE (i.e., a Location screen, Phone System screen, Passcode screen, Diagnostics THIS PHONE # screen, or Software screen) 5554321 < DEL SAVE LOCATION NAME Conference Room B_ Add a Space LOCATION PressDEL SPACE soft key < the SPACE 1. Location NAME (when available). SAVE LOCATION 2. THIS Phone # Delete a Character 1. Location NAME THIS PHONE # Press the < DEL soft key. 2. THIS Phone # 5554321_ LOCATION NAME < DEL SAVE Conference Room B LOCATION NAME Note: For Passcode screens, this is the Admin Setup Menu, while for all the other subscreens, it’s the corresponding submenu. EXIT button Return to the previous menu without saving your new settings, information, or adjustments. Note: For Passcode screens, this is the Admin Setup Menu, while for all the other subscreens, it’s the corresponding submenu. MENU button Return to the Main Menu without saving your new settings, information, or adjustments. This Phone # < DEL SPACE SAVE < DEL DEL From <an ItemSPACE Screen SAVE THIS PHONE # LOCATION 5554321_ 1. Location NAME 2. THIS < DEL Phone # LOCATION 1. Location NAME 2. THIS Phone # Administrator’s Guide SELECT button SPACE SAVE Conference Room B THIS PHONE # 5554321 # THIS PHONE Use the number keypad to enter this SoundStation VTX 1000’s phone number. < DEL SAVE If you make an error, use the <DEL soft key to erase it. 5554321 < DEL SAVE Save Important: Press the SAVE soft key or SELECT button to retain the new location name and return to the Location Submenu. Otherwise, you can use the EXIT button to return to the Location Submenu, or the MENU button to return to the Main Menu, but your new location will not be saved. SoundStation VTX 1000 Operation Manual From the Admin Setup Menu ADMIN SETUP Enter Location Information 35
  • 22. Caller ID If available, you can turn Caller ID On or Off with your soft keys or the or buttons. Press the SAVE soft key to save the change. Wideband Line Quality Monitor FLASH TIMING 600 MSEC SAVE CALLER ID OFF OFF ON SAVE Modem Setup The ability for two SoundStation VTX 1000s units to connect in wideband mode is largely dependent on telephone line quality. The longer the “training” time (the time between when two VTX phones connect until a wideband call is established) the higher the probability two SoundStation VTX units can establish a wideband call, even on relatively poor quality phone lines. SoundStation VTX 1000 Operation Manual SoundStation VTX 1000 assumes poor line quality by default, defaulting to a Long Training Time of 10 - 12 seconds. However, a Short Training Time can be configured on higher quality phone 36 lines, such as analog lines on enterprise telephone systems (PBXs, etc.), in order to save wideband connection time. Training time can be decreased to 4 - 6 seconds by selecting SHORT, then pressing SAVE to save the change. If Short Training Time does facilitate consistent connections in wideband mode, return SoundStation VTX 1000 to LONG Training Time. During the course of a wideband call line quality on a telephone network can degrade, which can impact the clarity and overall audio quality of a VTX Wideband call. SoundStation VTX 1000s Wideband Line Quality Monitor will automatically revert a wideband call to narrowband mode if significant line quality degradation is detected, and is severe enough to impact wideband audio quality over time. The Wideband Line Quality Monitor is ON by default, but can be deactivated by selecting OFF and then SAVE . For shorter conference calls, the benefit of turning off the Wideband Line Quality Monitor is that it may be likely that your wideband call will end before any detectable degradation in audio quality can be detected, thus avoiding an unnecessary “drop” to narrowband. Administrator’s Guide Flash Timing You can adjust the timing of the Flash delay to 75, 100, 300, or 600 milliseconds. Use the and soft keys or the or buttons to cycle through these Flash Timing options. Press the SAVE soft key to save the change. Line Quality Monitor On OFF MODEM SETUP MODEM SETUP Short Training Time Short Training Time SHORT SHORT LONG LONG SAVE SAVE MODEM SETUP MODEM SETUP Long Training Time Long Training Time SHORT SHORT LONG LONG SAVE SAVE ON SAVE SoundStation VTX 1000 Operation Manual Administrator’s Guide Phone System 37
  • 23. Changing Passcode (3.3.3) PASSCODE If no passcode is currently assigned, you CHANGE REMOVE can press the ASSIGN soft key to ENTER one. create ASSIGN < DEL> ENTER Use the number keys to enter three CHANGE REMOVE ENTER digits, and then press the SAVE soft key. ASSIGN < DEL> ENTER Enter Passcode (3.4) If you make an error, press the <DEL soft CURRENT it. ENTER key to erase Enter Passcode (3.4) If you change your mind about PASSCODE: press assigning a ENTER CURRENTthe passcode, CANCEL ENTER CANCEL soft key. < DEL> PASSCODE: CANCEL < DEL> Notification (3.6) ENTER Remove a Passcode INCORRECT PASSCODE Notification (3.6 Removing a passcode )means that you will no longerPneed a passcode to enter the ASSCODE: 675 _ INCORRECT PASSCODE Admin Setup area. After you press the CANCEL ADV > OK REMOVE soft key, you will have to enter the PASSCODE: 675you can change it. _ current passcode before CANCEL ADV > OK Use the number keys to enter three digits, and then press the ENTER soft key. SoundStation VTX 1000 Operation Manual If you make an error, press the <DEL soft key to erase it. 38 When you press the ENTER soft key, if the passcode you entered is incorrect, you will be notified to try again. Press the CANCEL key if you change your mind about removing the passcode. Assigning New (3.4) 3: When you press REMOVE soft key, the ENTER ENTER CHANGE if the passcode you entered is incorrect, you will be notified to try again. CANCEL < DEL> PASSCODE: Changing Passcode (3.3.3) CANCEL < DEL> You will then be prompted ENTER CURRENT to enter the new passcode. P number keys Use the ASSCODE: to enter three digits, and then press the SAVE soft key. CANCEL ENTER < DEL> SAVE SAVE PASSCODE If you make an error, press the Assigning Passcode (3.3.3) <DEL soft )key to erase it. Notification (3.6 PASSCODE Changing Passcode (3.3.3) ASSIGNED NOT ASSIGNED REMOVE ENTER CHANGE REMOVE ENTER Enter Passcode (3.4) ENTER CURRENT ASSIGN < DEL> Assig PASSCODE CURRENT ENTER 3: ASSIGN CANCEL << DEL> DEL> ENTER ENTER CANCEL < DEL> ENTER PASSCODE: _ Assig 3: PA 3: INCORRECT PASSCODE (3.6) NotificationENTER NEW PPINCORRECT PASSCODE ASSCODE: 675 _ ASSCODE: CANCEL CANCEL ADV > < DEL> OK SAVE CANCEL ADV > OK PASSCODE: 675 _ ASSIGN < DEL> PASSCODE: 675 _ CANCEL NOT ASSIGNED ENTER ADV > OK ENTER 3: ENTER NEW Assigning New (3.4) 3: PASSCODE: NEW ENTER CANCEL < DEL> ENTER CANCEL < DEL> SAVE CANCEL < DEL> ENTER CANCEL < DEL> SAVE INCORRECT Notification (3.6) PASSCODE PASSCODE: 675 _ INCORRECT PASSCODE CANCEL ADV > OK CANCEL ADV > OK PASSCODE: 675 _ ASS Assigning New (3.4) Enter Passcode (3.4) PASSCODE: CURRENT ENTER Notification (3.6) ENTER N If you change your mind about changing PASSCODE CHANGE PASSCODE: _ ASS the (3.3.3)INCORRECT PASSCODE Assigning Passcodepasscode, press the CANCEL soft key. PASSCODE ASSIGNED REMOVE Notification (3.6) (3.4) Assigning New Enter Passcode (3.4) ENTER NEW Assigning New (3.4) PASSCODE: NEW 3: ENTER CHANGE ENTER Enter Passcode (3.4) NOT ASSIGNED PASSCODE: CURRENT ENTER A NOT ASSIGNED NOT ASSIGNED REMOVE ASSIGNED Assigning Passcode Enter Passcode (3.4) (3.3.3) PASSCODE PASSCODE ASSIGNED CHANGE If you make an error, press theSSIGNED to erase it. <DEL soft key Assigning Passcode (3.3.3) PASSCODE N PA Changing Passcode (3.3.3) Use the number keys to enter three digits, and then press the SAVE soft key. Assigning Passcode (3.3.3) ASSIGNED ASSIGNED PASSCODE Administrator’s Guide PASSCODE Changing Passcode Assign a Passcode (3.3.3) To change the passcode, press the CHANGE soft key. You will be asked to enter the current passcode before the SoundStation VTX 1000 will allow you to change it. When you select Passcode from the menu, the screen will display whether or not a passcode is currently assigned. PA Assig PASSCODE: _ SoundStation VTX 1000 Operation Manual Administrator’s Guide You have the option to decide if a passcode should be required to enter the Admin Setup area. If a passcode is required, you may select your own Changing Passcode (3.3.3) passcode. PASSCODE Changing Passcode (3.3.3) Assign a New Passcode Passcode Assig 39 CAN PA CAN
  • 24. The External Speaker Test portion of the Diagnostics section works just as described above but drives the signal through the audio output device you have connected, such as a speaker, subwoofer, or PA system. (See the Connection Diagram, pg. 31, for setup of audio output devices. See also “Aux Output,” pg. 19, for information on configuration.) Administrator’s Guide Mic Test To test the SoundStation VTX 1000’s microphones from within the Mic Test portion of the Diagnostics section, highlight the microphone you wish to test, and then press the SELECT button. The microphones are numbered according to the diagram below: MIC 1 Aux In and Aux Out Specification Table External Device Output MIC 4 MIC 5 MIC 2 MIC TEST That microphone will begin sampling at a 1 Hz rate, 50% duty cycle. The display will show a meter that modulates according to the relative sample received by that microphone. mic 3 level meter cancel If a microphone’s meter indicates that it is receiving an atypically low or high sample, despite appropriately controlled input, contact Polycom Technical Support. Interface Module Input Polycom Wireless Mic 100 Hz < BW < 14 kHz Zout < 200 ohms, typical Max Vout 0.25 Vpp to 1.0 Vpp MIC 3 When you have selected a microphone: That microphone’s LED will light up red. Note: The External Speaker Test signals can be used for the VTX Subwoofer (see “Using the VTX Subwoofer,” pg. 22, and also see “Aux Output,” pg. 19, for information on configuration), but output signal levels with the Subwoofer will not exceed 300 Hz. Administrator’s Guide External Speaker Test Diagnostics 100 Hz < BW < 14 kHz Zin = 24k ohms, nom Ext Mic 100 Hz < BW < 14 kHz Audio out = 600 ohms, typical Level = 0.5 Vpp, nom 100 Hz < BW < 14 kHz Zin = 24k ohms, nom Ext Mixer 100 Hz < BW < 14 kHz Audio out = 600 ohms, typical Level = 0.5 Vpp, nom External Device Input 100 Hz < BW < 14 kHz Zin = 24k ohms, nom Interface Module Output 40 From the Console Speaker Test portion of the Diagnostics section, you can select an acoustic test signal to drive through the SoundStation VTX 1000’s speaker for speaker testing and to sample the room acoustics. Highlight the desired signal, and press the SELECT button soft key to activate the signal. Sine Sweep is a test signal consisting of a 100 Hz to 14,000 Hz sine wave whose frequency is swept according to a linear progression of frequency as a function of time, or (t)=A*sin(kt). One kHz Tone is a constant tone generated at exactly 1000 Hz. White Noise is a signal whose energy is distributed uniformly among all frequencies within a band of interest, which for the SoundStation VTX 1000 is 100 Hz to 14,000 Hz. 80 Hz < BW < 300 Hz Input impedance = 7k ohms, nom Sensitivity = 97 dBspl/Volt 80 Hz < BW < 300 Hz Output Impedance < 100 ohms Output Level = 0.7 Vrms, max External Speaker(s) 80 Hz < BW < 14 kHz Audio In = 10k ohms, typical Sensitivity = 100 dBspl/Volt, nom 80 Hz < BW < 14 kHz Output Impedance < 100 ohms Output Level = 0.7 Vrms, max Record Out 80 Hz < BW < 15 kHz Audio in = 10k ohms, nom Level = 0.7 Vrms, max 80 Hz < BW < 14 kHz Output Impedance < 100 ohms Output Level = 0.7 Vrms, max SoundStation VTX 1000 Operation Manual SoundStation VTX 1000 Operation Manual Subwoofer Console Speaker Test 41
  • 25. Monitoring Line Quality TX Bit Rate 28800 RX Bit Rate 28800 SNR +18 Round Trip Delay 30 CRC Errors 0 The statistics provided are: Tx Bit Rate (Transmit Bit Rate) The achievable rate for sending data over a given phone line with the modem, in bits per second Rx Bit Rate (Receive Bit Rate) The achievable rate for receiving data over a given phone line with the modem, in bits per second SNR (Signal to Noise Ratio) A measure, in microvolts, of signal strength relative to background noise as expressed in decibels SoundStation VTX 1000 Operation Manual Round Trip Delay The elapsed round trip time for transit of a signal over the analog telephone circuit 42 CRC Errors (Cyclical Redundancy Check Errors) The cumulative number of lost data packets, a good measure of the robustness of the data connection Monitoring Line Quality VTX 1000 provides text-based status indicators on the display to communicate the real-time operational details of the phone when testing line quality and negotiating wideband and narrowband connections. Below is a description of each. 1. “Line Quality Standby” This will be displayed if the prior phone call did not use the modem. (i.e. narrow band). 2. “Monitoring Line Quality” This is displayed during a wideband call. 3. “Narrowband Select on Poor Sync” This will be displayed if the local VTX 1000 decided to fall to Narrowband because it believed the modem had lost sync due to detected errors in V.34’s so called superframe bit inversion synchronization pattern. 4. “Narrowband Select on CRC Level 1” This will be displayed if the unit detects a 15% or greater CRC Error Rate consistently at our local receiver for 60 seconds. 5. “Narrowband Select on CRC Level 2” This will be displayed if we detect a 20% or greater CRC Error Rate consistently at our local receiver for 6 seconds. This will be displayed if the unit detects a 40% or greater CRC Error Rate consistently at our local receiver for 6 seconds. Administrator’s Guide In the Modem Statistics portion of the Diagnostics section, you can view the SoundStation VTX 1000 modem performance for the last call that made use of a modem connection. 6. “Narrowband Select on CRC Level 3” 7. “Narrowband Select on CRC Level 4” This will be displayed if the unit detects an 80 % or greater CRC Error Rate consistently at our local receiver for 3 seconds. 8. “Wideband Signal Loss Detected” This will be displayed if the remote VTX 1000 shut off wideband. This will also be displayed if the remote side hangs up. Restore All Defaults When you select Restore Defaults, you will be prompted to confirm or cancel the complete elimination of all settings and data that have been entered since the phone was first installed. Important: If you Restore Defaults, all data entered since the phone was first installed, including, but not limited to, all Settings, Audio Setup entries, Administrative Setup passcode and data, etc., is irretrievably lost. Note: Phone Book entries and Speed Dial numbers are not lost when restoring all defaults. Press the OK soft key to confirm that you wish to Restore Defaults, or the CANCEL soft key to return to the Diagnostics submenu without restoring defaults. SoundStation VTX 1000 Operation Manual Administrator’s Guide Modem Statistics 43
  • 26. Configure Dialing Number SoundStation VTX 1000 is the world’s first analog telephone capable of software upgrades, via software download, over ordinary telephone lines. You can dial in to download software whenever free or purchased upgrades, improvements, or new functions are made available for your SoundStation VTX 1000. (If no dialing number has ever been established for your SoundStation VTX 1000, then configure the dialing number as described in the next section, before proceeding with your upgrade.) When you select Upgrade Software from the Software submenu, you will be prompted to indicate when you are ready for the SoundStation VTX 1000 to begin dialing in for a download. To initiate the process, press the OK soft key (or, to return to the Software submenu, press the CANCEL soft key). SoundStation VTX 1000 Operation Manual Note: For an alternate way to receive upgrades, see “Configure as DL Server,” pg. 43. 44 The SoundStation VTX 1000 will dial, connect, and begin downloading. Displays will indicate the number being dialed, the connection rate, and then download progress. upgrade software sw upgrade in progress 68% cancel Generally, the download will take about 12 minutes on a high quality line which achieves 24 kbps connection rates. If the connection rate is lower or the bit errors (due to line noise) are high, download could take up to 1 hour. If you wish to cancel the download process, press the CANCEL soft key. After a confirmation prompt, a message will indicate that downloading was cancelled. Press the BACK soft key to return to the Software submenu. Upon completion of the software downloading process, a secondary process of writing the software to memory will occur accompanied by a warning message to not unplug the unit during this secondary process. Writing software to memory takes approximately 1 minute 30 seconds, followed by a message indicating that download was successful. Once the successful download message is displayed, the phone is ready for use. Pressing the PAUSE soft key will insert a 1.5 second pause (shown as a comma), which is often necessary when dialing from a PBX (or other enterprise) system that requires a prefix such as 9 for an external call. configure dialing number enter dialing number 1800889100_ PAUSE < DEL SAVE New software download availability and dialing numbers for your area are posted on the SoundStation VTX 1000 page on Polycom’s web site: www.polycom.com If you make an error, use the <DEL soft key to erase it. Important: Press the SAVE soft key to retain the new dialing number and return to the Configure Software Upgrade submenu. Otherwise, you can use the EXIT button to return to the Software Submenu, or the MENU button to return to the Main Menu, but your new dialing number will not be saved. Administrator’s Guide Administrator’s Guide Upgrade Software To download software, your SoundStation VTX 1000 needs the phone number of the VTX Download Server for your area. Use the number keypad to enter the dialing number that should be used, in the Configure Dialing area of the Software section. Configure as DL Server Once a single SoundStation VTX 1000 within your organization has upgraded software, if you configure it as a download server, other VTX phones can call it to receive the upgrade, rather than each calling the main VTX Download Server for your area. Any SoundStation VTX 1000 can be configured as a download server. When you select Configure as DL Server from the Configure Software Upgrade submenu, if the phone is not already configured as a server, you will be asked whether to activate it as a server. Press the OK soft key to activate it as a server, or the CANCEL soft key to return to the Configure Software Upgrade submenu. If, instead, the phone is already configured as a server when you select Configure as DL Server, you’ll be asked whether to deactivate it as a server. Press the OK soft key to deactivate the phone as a server, or the CANCEL soft key to return to the Configure Software Upgrade submenu. Once a SoundStation VTX 1000 unit is configured as a download server, other SoundStation VTX 1000 units can dial into it to download software. The process of configuring the dialing number and upgrading software is identical when using another SoundStation VTX 1000 as your download server, as described on pg. 42. upgrade software sw upgrade in progress 68% cancel Note: When VTX 1000 is configured for Server Mode, no audio calls are possible on VTX 1000 until it is deactivated as a download server. SoundStation VTX 1000 Operation Manual Software 45
  • 27. SoundStation VTX 1000 Operation Manual Warranty Information Specifications and Warranty Information 47
  • 28. Polycom’s sole obligation under this express warranty shall be, at Polycom’s option and expense, to repair the defective product or part, deliver to Customer an equivalent product or part to replace the defective item, or if neither of the two foregoing options is reasonably available, Polycom may, in its sole discretion, refund to Customer the purchase price paid for the defective product. All products that are replaced will become the property of Polycom. Replacement products or parts may be new or reconditioned. Polycom warrants any replaced or repaired product or part for ninety (90) days from shipment, or the remainder of the initial warranty period, whichever is longer. SoundStation VTX 1000 Operation Manual Products returned to Polycom must be sent prepaid and packaged appropriately for safe shipment, and it is recommended that they be insured or sent by a method that provides for tracking of the package. Responsibility for loss or damage does not transfer to Polycom until the returned item 48 is received by Polycom. The repaired or replaced item will be shipped to Customer, at Polycom’s expense, not later than thirty (30) days after Polycom receives the defective product, and Polycom will retain risk of loss or damage until the item is delivered to Customer. LIMITATION OF LIABILITY. TO THE FULL EXTENT ALLOWED BY LAW, POLYCOM EXCLUDES FOR ITSELF AND ITS SUPPLIERS ANY LIABILITY, WHETHER BASED IN CONTRACT OR TORT (INCLUDING NEGLIGENCE), FOR INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES OF ANY KIND, OR FOR LOSS OF REVENUE OR PROFITS, LOSS OF BUSINESS, LOSS OF INFORMATION OR DATA, OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE SALE, INSTALLATION, MAINTENANCE, USE, PERFORMANCE, FAILURE, OR INTERRUPTION OF ITS PRODUCTS, EVEN IF POLYCOM OR ITS AUTHORIZED RESELLER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND LIMITS ITS LIABILITY TO REPAIR, REPLACEMENT, OR REFUND OF THE PURCHASE PRICE PAID, AT POLYCOM’S OPTION. THIS DISCLAIMER OF LIABILITY FOR DAMAGES WILL NOT BE AFFECTED IF ANY REMEDY PROVIDED HEREIN SHALL FAIL OF ITS ESSENTIAL PURPOSE. Exclusions Polycom will not be liable under this limited warranty if its testing and examination disclose that the alleged defect or malfunction in the product does not exist or results from Failure to follow Polycom’s installation, operation, or maintenance instructions; Unauthorized product modification or alteration; OF LAW, STATUTORY OR OTHERWISE, INCLUDING WARRANTIES, TERMS, OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, SATISFACTORY QUALITY, CORRESPONDENCE WITH DESCRIPTION, AND NON-INFRINGEMENT, ALL OF WHICH ARE EXPRESSLY DISCLAIMED. POLYCOM NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH THE SALE, INSTALLATION, MAINTENANCE OR USE OF ITS PRODUCTS. Service Agreements If you purchased your product from a Polycom Authorized Reseller, contact the Authorized Reseller for information about service agreements applicable to your product. For technical assistance or information on service programs, please visit Polycom’s website at www.polycom.com and select the Support menu. Disclaimer Some countries, states, or provinces do not allow the exclusion or limitation of implied warranties or the limitation of incidental or consequential damages for certain products supplied to consumers, or the limitation of liability for personal injury, so the above limitations and exclusions may be limited in their application to you. When the implied warranties are not allowed to be excluded in their entirety, they will be limited to the duration of the applicable written warranty. This warranty gives you specific legal rights which may vary depending on local law. Governing Laws Unauthorized use of common carrier communication services accessed through the product; Abuse, misuse, negligent acts or omissions of Customer and persons under Customer’s control; or Acts of third parties, acts of God, accident, fire, lighting, power surges or outages, or other hazards. Warranty Information Warranty Information Limited Warranty Polycom warrants to the end user (“Customer”) that this product will be free from defects in workmanship and materials, under normal use and service, for one year from the date of purchase from Polycom or its authorized reseller. WARRANTY EXCLUSIVE. IF A POLYCOM PRODUCT DOES NOT OPERATE AS WARRANTED ABOVE, CUSTOMER’S SOLE REMEDY FOR BREACH OF THAT WARRANTY SHALL BE REPAIR, REPLACEMENT, OR REFUND OF THE PURCHASE PRICE PAID, AT POLYCOM’S OPTION. TO THE FULL EXTENT ALLOWED BY LAW, THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF ALL OTHER WARRANTIES, TERMS, OR CONDITIONS, EXPRESS OR IMPLIED, EITHER IN FACT OR BY OPERATION This Limited Warranty and Limitation of Liability shall be governed by the laws of the State of California, U.S.A., and by the laws of the United States, excluding their conflicts of laws principles. The United Nations Convention on Contracts for the International Sale of Goods is hereby excluded in its entirety from application to this Limited Warranty and Limitation of Liability. SoundStation VTX 1000 Operation Manual Limited Warranty and Limitation of Liability 49
  • 29. (1) This device may not cause harmful interference, and Warranty Information (2) This device must accept any interference received, including interference that may cause undesired operation. NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: SoundStation VTX 1000 Operation Manual 50 Registration Number Reorient or relocate the receiving antenna. Ringer Equivalence Increase the separation between the equipment and receiver. Model Number Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help. In accordance with part 15 of the FCC rules, the user is cautioned that any changes or modifications not expressly approved by Polycom Inc. could void the user’s authority to operate the equipment. Canadian Department of Communications Notice This Class [B] digital apparatus complies with Canadian ICES-003. This equipment complies with part 68 of the FCC Rules. Please refer to the labeling on equipment for the following information: Cet appareil numérique de la classe [B] est conforme à la norme N M B-003 du Canada. Grantee’s Name Serial Number and/or Date of Manufacture Country of Origin If requested this information must be provided to the telephone company Notes: This registered equipment may not be used with party lines or coin lines. If, in the unlikely event that this equipment causes harm to the network, the telephone company will notify you in advance that temporary discontinuance of service may be required. However if advance notice is not practical, the telephone company will notify you as soon as possible. Also, you will be advised of your right to file a complaint with the FCC if you believe it necessary. The telephone company may make changes to its facilities, equipment, operations or procedures that could affect the operation of the equipment. If this happens, the telephone company will provide advance notice so you can make the necessary modifications to maintain uninterrupted service. If trouble is experienced, the customer shall disconnect the registered equipment from the telephone line to determine if the registered equipment is malfunctioning and that if the registered equipment is malfunctioning, the use of such equipment shall be discontinued until the problem has been corrected. REN The REN is used to determine the quantity of devices that may be connected to the telephone line. Excessive RENs on the telephone line may result in the devices not ringing in response to an incoming call. Typically the sum of RENs should not exceed five (5.0). To be certain of the number of devices that may be connected to a line (as determined by the total RENs) contact the local telephone company. Automatic Dialing WHEN PROGRAMMING EMERGENCY NUMBERS AND/OR MAKING TEST CALLS TO EMERGENCY NUMBERS: 1. Remain on the line and briefly explain to the dispatcher the reason for the call. 2. Perform such activities in the off-peak hours, such as early morning or late evening. SoundStation VTX 1000 Operation Manual This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: US Telco Requirements Warranty Information FCC Rules 51
  • 30. Telco Connector SoundStation VTX 1000 Operation Manual Warranty Information Canadian Telco Requirements 52 “NOTICE: The Industry Canada label identifies certified equipment. This certification means that the equipment meets telecommunications protective, operational and safety requirements as prescribed in the appropriate Terminal Equipment Technical Requirements document(s). The Department does not guarantee the equipment will operate to the user’s satisfaction. Users should ensure for their own protection that the electrical ground connections of the power utility, telephone lines and internal metallic water pipe system, if present, are connected together. This precaution may be particularly important in rural areas. Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local telecommunications company. The equipment must also be installed using an acceptable method of connection. The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations. Repairs to certified equipment should be coordinated by a representative designated by the supplier. Any repairs or alterations made by the user to this equipment, or equipment malfunctions, may give the telecommunications company cause to request the user to disconnect the equipment. “NOTICE: The Ringer Equivalence Number (REN) assigned to each relevant terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5.’’ Caution: Users should not attempt to make such connections themselves, but should contact the appropriate electric inspection authority, or electrician, as appropriate.’’ This SoundStation VTX 1000 has been marked with the CE mark. This mark indicates compliance with EEC Directives 89/336/EEC, 73/23/EEC 1999/5/EC. A full copy of the Declaration of Conformity can be obtained from Polycom Ltd, 270 Bath Road, Slough, Berkshire, SL1 4DX, UK. Déclaration de Conformité Declaration of Conformity Con la presente Polycom Ltd. dichiara che il SoundStation VTX 1000 soddisfa i requisiti essenziali e le altre disposizioni pertinenti della direttiva 1999/5/CE. Hereby, Polycom Ltd. declares that this SoundStation VTX 1000 is in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC. Par la présente, Polycom Ltd. déclare que ce SoundStation VTX 1000 est conforme aux conditions essentielles et à toute autre modalité pertinente de la Directive 1999/5/CE. Dichiarazione di Conformità Konformitetserklæring Verklaring Van Overeenstemming Hermed erklærer Polycom Ltd., at indestående SoundStation VTX 1000 er i overensstemmelse med de grundlæggende krav og de relevante punkter i direktiv 1999/5/EF. Hierbij verklaart Polycom Ltd. dat diens SoundStation VTX 1000 voldoet aan de basisvereisten en andere relevante voorwaarden van EG-richtlijn 1999/5/EG. Declaração de Conformidade Konformitätserklärung Warranty Information modular jack that is Part 68 complaint. See the rest of these installation instructions for details. Através da presente, a Polycom Ltd. declara que este SoundStation VTX 1000 se encontra em conformidade com os requisitos essenciais e outras disposições relevantes da Directiva 1999/5/CE. Hiermit erklärt Polycom Ltd., dass der SoundStation VTX 1000 die grundlegenden Anforderungen und sonstige maßgebliche Bestimmungen der Richtlinie 1999/5/EG erfüllt. Declaración de Conformidad Por la presente declaración, Polycom Ltd. declara que este SoundStation VTX 1000 cumple los requisitos esenciales y otras cláusulas importantes de la directiva 1999/5/CE. The term “IC:” before the certification/ registration number dignifies only that the Industry Canada technical specifications were met. Överensstämmelseförklaring Vaatimustenmukaisuusvakuutus Polycom Ltd. vakuuttaa täten, että SoundStation VTX 1000 on direktiivin 1999/5/EC keskeisten vaatimusten ja sen muiden tätä koskevien säännösten mukainen. Polycom Ltd. förklarar härmed att denna SoundStation VTX 1000 överensstämmer med de väsentliga kraven och övriga relevanta stadganden i direktiv 1999/5/EG. SoundStation VTX 1000 Operation Manual A FCC compliant telephone cord and modular plug is provided with this equipment. This equipment is designed to be connected to the telephone network or premises wiring using a compatible CE Mark R & TTE Directive 53
  • 31. Australia Mains Powered POT’s Voice Telephony Without Emergency 000 Dialing SoundStation VTX 1000 Operation Manual Warranty Information Warning This equipment will be inoperable when mains power fails 54 Japan VCCI Class B
  • 32. Technical Support in the United States Internet http://www.polycom.com/support Polycom WW Headquarters: Polycom, Inc. Corporate Headquarters 4750 Willow Road Pleasanton, CA 94588 Polycom®, SoundStation®, and the Polycom logo design are registered trademarks of Polycom, Inc. in the U.S. and various countries. ©2003 Polycom, Inc. All Rights Reserved. 1725-07246-001 Rev B

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