The Dustless Training ManualUsing Wikis to Get Everyone on the Same Page PJ Dickson ...
Today we will cover… - the advantages anddisadvantages of utilizing a wiki for paperless training- what resources/sk...
Our Challenge• Our Team: 5 academic advisors and 1 support staff• Our Situation: Fast and significant turnover• Our Proble...
“Will I Get a Training Manual?”• Past Efforts were largely ineffective: • Frequent changes in policy/procedure & in many...
What Happens After Training?• Even as established Advisors we found ongoing challenges: • Complex Internal policies/proc...
Why Did We Choose a Wiki? X Paper X Google Site ...
Edit Write  Save
Starting our wiki required…- $0- Minimal computer skills- 1 hour delegation meeting- 5-10 hours of individual work...
Instructions for each type of committee petition, with links to helpful documents & forms
Operations calendar,organized by month. Repeated projects and tasks for the office are listed by week.
Email templates for oft-used emails to students and instructors
Detailed instructions for secondary assignments (peer tutoring)
Wiki is fully search-able. Can search content of some pdfs.
To edit a page, click “Edit” in the uppercorner. The page will open for editing.
To create a new page, click “New Page”
1. To link to a file, click “File” 2. Click “Upload Files”, select file, ...
Benefits Collaborative Centralized ...
Limitations Some people prefer paper Limited forma...
Next Steps Systematize updating Expand user pool? ...
Public WikiNASPAtech2011.wikispaces.com Username: NASPA1 Password: naspa1
Complete ourPresentation Evaluation
Questions?© isdky, Flickr Creative Commons
The Dustless Training Manual: Using Wikis to Get Everyone on the Same Page
The Dustless Training Manual: Using Wikis to Get Everyone on the Same Page
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The Dustless Training Manual: Using Wikis to Get Everyone on the Same Page

Presented at NASPA Tech Conference Newport, RI October 28, 2011 PJ Dickson, Laurie Nelson, Brian Koslowski, Katie McFaddin Brandeis University
Published on: Mar 3, 2016
Published in: Education      Technology      
Source: www.slideshare.net


Transcripts - The Dustless Training Manual: Using Wikis to Get Everyone on the Same Page

  • 1. The Dustless Training ManualUsing Wikis to Get Everyone on the Same Page PJ Dickson Brian Koslowski Katie McFaddin Laurie Nelson Brandeis University © druclimb, Flickr Creative Commons
  • 2. Today we will cover… - the advantages anddisadvantages of utilizing a wiki for paperless training- what resources/skills are required to get started- how to launch, build, and control access to a wiki © druclimb, Flickr Creative Commons
  • 3. Our Challenge• Our Team: 5 academic advisors and 1 support staff• Our Situation: Fast and significant turnover• Our Problem: • Weak program and materials for training new advisors • Little formal recording of institutional memory • Information sharing cumbersome, time consuming © phillacombe, Flickr Creative Commons
  • 4. “Will I Get a Training Manual?”• Past Efforts were largely ineffective: • Frequent changes in policy/procedure & in many exceptions • “Omega”: shared server not searchable, organized • Mystery notes, from job holder to job holder, e.g “Schedule meeting with committee members”• Our approach - Build manual as you learn • Documentation of procedures, policies, and “standard” exceptions • Develop training calendar for advisors to come © phillacombe, Flickr Creative Commons
  • 5. What Happens After Training?• Even as established Advisors we found ongoing challenges: • Complex Internal policies/procedures • Depth of Information • Things outside the norm • Responsibilities unique to one team member • Efficiency and Quality Control • Email templates • Easy Access to Information © phillacombe, Flickr Creative Commons
  • 6. Why Did We Choose a Wiki? X Paper X Google Site Wiki-Immediately dated -Available online -Available online-Not eco-friendly -Google Campus -Free-Not easy to link to -Can control access -Can control accessresources -Difficult to organize -Content is searchable-Typically one person’s -Not able to hyperlink -Designed for groupproject files without disrupting input-Hard to find info text -Dynamic
  • 7. Edit Write  Save
  • 8. Starting our wiki required…- $0- Minimal computer skills- 1 hour delegation meeting- 5-10 hours of individual work building and populating the pages
  • 9. Instructions for each type of committee petition, with links to helpful documents & forms
  • 10. Operations calendar,organized by month. Repeated projects and tasks for the office are listed by week.
  • 11. Email templates for oft-used emails to students and instructors
  • 12. Detailed instructions for secondary assignments (peer tutoring)
  • 13. Wiki is fully search-able. Can search content of some pdfs.
  • 14. To edit a page, click “Edit” in the uppercorner. The page will open for editing.
  • 15. To create a new page, click “New Page”
  • 16. 1. To link to a file, click “File” 2. Click “Upload Files”, select file, and choose “Link to File”
  • 17. Benefits Collaborative Centralized Environmentally friendly Easy to update Holistic Independent of a server Communal constructivism (Virtual) Community of practice© Orin, Flickr Creative Commons
  • 18. Limitations Some people prefer paper Limited formatting Requires universal involvement Requires frequent updating Internet-dependent Security--we don’t post student data© karmark, Flickr Creative Commons
  • 19. Next Steps Systematize updating Expand user pool? Integrate into a training calendar Consider multimedia© isdky, Flickr Creative Commons
  • 20. Public WikiNASPAtech2011.wikispaces.com Username: NASPA1 Password: naspa1
  • 21. Complete ourPresentation Evaluation
  • 22. Questions?© isdky, Flickr Creative Commons