Resume Poole 11
My Resume, please review and pass to interested parties. I am looking for positions as Director of Operations within the San Antonio,TX area.
Published on: Mar 4, 2016
Transcripts - Resume Poole 11
CHARLES R. POOLE
8911 Cimarron Route, San Antonio, TX, 78255; Cell: 253-970-4946 - Home: 210-474-6087
ORGANIZATIONAL LEADERSHIP & MANAGEMENT PROFESSIONAL
● Leadership Development ● Strategic Planning ● Operations ● Program Management
Proven leader with 25+ years of successful execution as a military officer. Demonstrated ability to deliver results through the daily
management of operations, budget, policy, and strategy development. Executed Business growth/development through Strategic
planning, budget development and execution. Expert communicator, with broad-based experience across cultures and nationalities;
South America, Caribbean, Pacific, Europe, Central Asia, Middle East and South East Asia providing an exceptional multi-cultural
background as a superb strategic planner and operations expert. Honest and loyal professional offering proven areas of expertise in:
• Critical Analysis & Solutions
• Standard Operating Procedures
Cost and Budget Analysis
Critical Analysis: Conducted detailed analysis and identification of essential operations and task requirements, and creatively
organized and incentivized work teams. Result: Increased productivity while reducing cost and manpower requirements by 50% in
a $22M company.
Strategic Planning: Directed the development of a strategic plan that increased demand for information operations activities and
engagements within Europe. Result: Increased demand, justifying expansion of the operating budget from $3.5 to $9M.
Manager/Coordinator: Directed/Guided 172 personnel in the development, management, coordination, receipt of funding and
execution of operations overseeing a $31M budget. Result: Increased performance 10% throughout the region.
Training: Trained/Developed and synchronized 6 organizations from different cultures to conduct operations throughout our
designated region. Result: Program so effective/efficient it became the model for national operations.
Counseling/Mentoring: Counseled/Mentored 5 Division chiefs and 6 Team chiefs to work in unison and develop a unified plan
with planning scenarios to ensure steady state posture and operations. Result: 1st ever theater campaign plan approved by the
Secretary of Defense.
Cost/Budget Development/Management: Directed/Managed 28 personnel in the development, execution, analysis and
assessment of operations in multiple geographical regions and countries. Result: Increased demand that supported need to rise
funding and operating budget from $2M to $12M in on year.
Purchasing/Procurement: Oversaw purchasing and procurement development for 82 contracts in one year in support of
operations. Result: Created Radio, TV, Billboard, Text messaging programs that informed and influenced over 10M people.
Teambuilding: Organized groups of individuals and departments into a synchronized team through the identification of like skills
that complimented one another. Result: A strategic matrix that planned operations a year out coordinating supporting activities &
reducing the duplication of work requirements by 20%.
Director of Operations
November 2013 to February 2014
Costa Solutions LLC, San Antonio, TX 78218
Led two operations of 650+ employees in Central & South Texas for the unloading, manufacturing and managed
services supporting HEB, Bunzel and other companies as requested. Developed standard operating procedures,
manufacturing assembly line procedures, and incentive programs; increasing reporting for key performance indexes,
productivity and profits while decreasing cost of manpower by reducing personnel requirements and overtime.
Strategic Planner and Director
December 2011 to January 2014
U.S. Joint Information Operations Warfare Center, Lackland Air Force Base, TX
Led section of 7 allied & joint military officers and civilian in the development and execution of Operations, Plans and
Programs approved by General officers for the conduct of inform and influence operations world wide. Conducted and
briefed detailed unit reorganizational analysis reducing cost and personnel requirements for the Joint Staff. Developed
assessment tools and processes to evaluate the performance of operations resulting in quarterly and annual
assessment briefs to the Joint Staff and Congress justifying budget requirements of $7M annually.
Director of Operations
June 2010 to December 2011
U.S. Army 10th Mountain Division, Afghanistan
Led division of 172 personnel in the regional development, execution, analysis and assessment of Operations, Plans
and Programs to promote operations while successfully informing and influencing over 10M people in the region.
Planned and executed development contracts in support of a $31M annual budget.
Chief of Strategic Planning
July 2009 to June 2010
U.S. Southern Command, Miami, FL
Led division of 9 personnel coordinating with 6 division and 6 team chiefs resulting in the development of the first ever
theater campaign plan approved by the Secretary of Defense. Oversaw development of multiple planning efforts in
support of national defense. These plans were used in the immediate and long-term Humanitarian and Disaster Relief
operations for Haiti’s earthquake, coordinating movements of 22K soldiers and $450M in aid support and training.
Director of Information Operations
July 2007 to July 2009
U.S. Southern Command, Miami, FL
Directed 28 personnel in development of regional operations and activities throughout the Caribbean and Central and
South America to communicate U.S. policy as approved by the Secretary of State to key decision makers in the regions.
Oversaw planning, development and execution of operations for the U.S. Southern Command. Conceptualized and
managed development of websites, magazine and video game in support of Information operation in support of U.S.
Government policy. Prepared managed and briefed annual budget to leaders that provided the necessary increase from
$3.5M to $20M in 2 years. Selected for “special assignment” to declassify and redact Guantanamo Bay, Global War on
Terrorism detainees’ files for use by the Justice Department and future Military Tribunals for prosecution of 200 inmates;
declassified over 2,000 pages weekly.
June 2004 to June 2007
1st Special Forces Group, Fort Lewis, WA
Oversaw current and future planning to a group operations center resulting in conduct of special operations in the Pacific
Rim. Managed all theater security cooperation events (8-10 per year) to include; training, orders development, special
instructions, logistical requirements and special activities in support of U.S. Policy to over 15 countries. Planned and
executed the expenditure of $1.5M annual budget for the conduct of these operations.
Policy and Strategy Director
Oct 2003 to June 2004
4th Psychological Operations Group, Fort Bragg, NC
Developed staff standard operations guide and unit standard operations procedure guide (SOP). Conceptualized,
planned, coordinated and executed a Future Operations symposium resulting in the development of future programs for
the Department of Defense.
Commander of Operations
July 2002 to Oct 2003
Bravo Company, 9th Battalion, 4th Psychological Operations Group, Fort Bragg, NC
Commanded a 92 man operational company executing operations in support of Department of Defense policies towards
foreign countries. Planned and supported operations resulting in 100% successful execution.
EDUCATION & TRAINING
Masters Science, International Relations, Troy University, Troy AL
U.S. Army Command and General Staff College (CGSC), FT Leavenworth, KS
Bachelor of Science, Industrial Operations, Auburn University, Auburn AL
Certified as Plans and Operations Officer by attending multiple levels of military schooling
Certified Campaign Planner schooled in the methods to assess, develop, implement and assess long term operations
objectives and goals with a Top Secret Special Compartmental Instruction (TS/SCI) Clearance
RANGER, U.S. Army; advanced special operations leadership schooling
AWARDS AND DECORATIONS
Bronze Star, Meritorious Service Medals; and Achievement Medals & awarded at various levels for the planning and
conduct of operations world wide
Joint Commendation Medal for development of standard operating procedures to declassify and redact files of
Guantanamo Bay Detainees for use by the Department of Justice, prosecution and detainee lawyers.