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<ul><li>If you are an executive or manager who has implemented a BPO strategy, you know that a great deal of work goes int...
<ul><li>Being educated on BPO risk assessment and ORM is a must for any BPO manager </li></ul><ul><li>Courses on managing ...
<ul><li>Choosing the right service provider- can result in unnecessary costs or failure of BPO </li></ul><ul><li>Few poten...
<ul><li>Reputation Risk </li></ul><ul><li>Compliance Risk </li></ul><ul><li>Operational Risk </li></ul><ul><li>Strategic R...
<ul><li>Compliance risk- occurs when consumer or legal compliance controls are not sufficient, or when a service provider ...
<ul><li>Operational risk- can happen as a result of technology failure, insufficient financial capacity to complete respon...
<ul><li>Strategic risk- can result from adverse business decisions and can lead to adverse effects to earnings or capital ...
<ul><li>An LMS course can train managers on the issues involved in outsourcing relationship management, including how to a...
<ul><li>LMS Course should train managers to manage a contract in a BPO relationship </li></ul><ul><ul><li>Tracking </li></...
Powerful yet flexible and an easy to use system for eLearning and online training
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Prevent risks in your outsourcing strategy with lms

http://www.coggno.com/learning-management-system/prevent-risks-in-your-outsourcing-strategy-with-lms-training.htmlIf you are an executive or manager who has implemented a BPO (Business Process Outsourcing) strategy, you know that a great deal of work goes into maintaining a relationship with the service provider and dealing with risks that such strategies involve. Maintaining a BPO relationship and mitigating risks is often a chore that costs an organization a great deal of time and energy–and consequently, money.
Published on: Mar 4, 2016
Published in: Business      
Source: www.slideshare.net


Transcripts - Prevent risks in your outsourcing strategy with lms

  • 1. coggno.com
  • 2. <ul><li>If you are an executive or manager who has implemented a BPO strategy, you know that a great deal of work goes into maintaining a relationship with the service provider and dealing with risks that such strategies involve. </li></ul><ul><li>Maintaining a BPO relationship and mitigating risks is often a chore that costs an organization a great deal of time and energy--and consequently, money. </li></ul>
  • 3. <ul><li>Being educated on BPO risk assessment and ORM is a must for any BPO manager </li></ul><ul><li>Courses on managing out sourcing relationships is the most effective course for managers </li></ul>
  • 4. <ul><li>Choosing the right service provider- can result in unnecessary costs or failure of BPO </li></ul><ul><li>Few potential risks within a BPO relationship- number increases when relationship is conducted exclusively via internet </li></ul><ul><li>When the work assigned to the provider is internet-based </li></ul><ul><li>Understanding how to manage an outsourced relationship within these risks in mind will ensure that potential dangers are avoided </li></ul>
  • 5. <ul><li>Reputation Risk </li></ul><ul><li>Compliance Risk </li></ul><ul><li>Operational Risk </li></ul><ul><li>Strategic Risk </li></ul><ul><li>Reputation Risk- one of the most important to avoid </li></ul><ul><li>“ It takes many deeds to build a good reputation, and only one bad one to lose it”- Benjamin Franklin </li></ul><ul><li>Reputation management is an essential part of an LMS outsourcing management course </li></ul><ul><li>Reputation risk can result from poor service, inconsistent customer interaction with business practices </li></ul>
  • 6. <ul><li>Compliance risk- occurs when consumer or legal compliance controls are not sufficient, or when a service provider has insufficient control systems </li></ul>
  • 7. <ul><li>Operational risk- can happen as a result of technology failure, insufficient financial capacity to complete responsibilities or offer remedies, and errors </li></ul>
  • 8. <ul><li>Strategic risk- can result from adverse business decisions and can lead to adverse effects to earnings or capital </li></ul>
  • 9. <ul><li>An LMS course can train managers on the issues involved in outsourcing relationship management, including how to assess risks, choose a service provider, document a contract, and monitor progress and results. </li></ul><ul><li>One critical element of risk assessment is determining the capability of the service provider to provide the necessary level of service </li></ul>
  • 10. <ul><li>LMS Course should train managers to manage a contract in a BPO relationship </li></ul><ul><ul><li>Tracking </li></ul></ul><ul><ul><li>Measuring </li></ul></ul><ul><ul><li>Ensuring future results </li></ul></ul><ul><ul><li>Penalizing failure </li></ul></ul><ul><ul><li>Preventing failure </li></ul></ul><ul><ul><li>Creating performance measurements </li></ul></ul><ul><li>Measurements should not only focus on current performance and results, but also provide proactive solutions </li></ul><ul><li>Quality assurance approach governs the processes and the service delivery of a BPO group </li></ul>
  • 11. Powerful yet flexible and an easy to use system for eLearning and online training

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