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of 10

Prez et references delphine monnier

Published on: Mar 4, 2016
Source: www.slideshare.net


Transcripts - Prez et references delphine monnier

  • 1. !"#$%&"()*&"+(!"#$%&(#)*+"(+,-*./0)1)*)#*+"22%#3+(4"#*56)#1)013$)*,-.,/012(3(45.)(6708!012((!"#$!%%&(#)&*&+!,,&-##+.#,&-/!-%.$&#0)0*0)"&++&#&(#$!++&$(0*&#578"9)12"##3)1:;2(3&7+"2*<*12#13#42#45#22#
  • 2. !"#$%&"()*&"+(!"#$%&(#)*+"(+,-*./0)1)*)#*+"22%#3+(4"#*56)#1)013$)*•  89(:+&;"(9(<*=#">"+;?(#9(@*"(@";(*+A9&;9B*;(C(#";(D*@E#";(F=&(G*:B*9&"H(%&"+("(;*H($#=;("I:9:";(9=J*=+@K%=&L(M#=;($9+B:=#&E+"D"HN("(H"+D"(@"(D99A"D"HN(*("($"=H($#=;(G*:B*"+(9=J*=+@K%=&(9>":(@";(*=B#;(@K%&"+L(•  89(:*=+;"(O(#9(+"H9<&#&H?(G+9A&#&;"(#";(%*DD";("H(#";(?F=&$";(C(*(";H(@9;(#"(H*=J*=+;($#=;N(H*=J*=+;($#=;(>&H"L(•  !9;(:"(:*H"PH"N(#";(@&+&A"9H;("H(D99A"+;(@*&>"H(9$$+"@+"(O($9;;"+(@K="(#*A&F="(((;=::E;Q?:%":(O(="(#*A&F="(";;9&Q9J=;H"D"H(C(G9:&#"(O(@&+"(D9&;(:*DD"H($9;;"+(#"($9;(R(S9:"(O(:";(D=H9B*;N(&#(";H(?:";;9&+"(@K9::*D$9A"+((#K*+A9&;9B*N(#";(?F=&$";N(#";(%*DD";(($*=+(#";(9&@"+(O(>&>+"(:"(:%9A"D"H($#=HTH(F="(@"(#"(;=<&+(U(:*;H9H(D9J"=+(C(#";(#*A&F=";(@K%&"+("(;*H($#=;(:"##";(@K9=J*=+@K%=&(
  • 3. !"#$%&"()*&"+(!"#$%&(#)*+"(+,-*./0)1)*)#*+"22%#3+(4"#*56)#1)013$)*8"(:*9:%&AN(9=(;";(#9+A"(C(•  ,*H+&<="(O(9D?#&*+"+(;*($*;&B*"D"H($+*G";;&*"#(•  M"+D"H(@K9V"&@+"(9&;9:"("H(:*G*+H(@9;(;9(G*:B*(•  M"+D"H(@"(@?>"#*$$"+(;9($*;H=+"(•  W&;"(#K"I:9:&H?(@9;(;*(*+A9&;9B*($"+;*"##"(•  .D?#&*+"(;9(:*D$?H":"(+"#9B*"##"(•  .&@"(O(G9&+"(@";(:%*&P("H(O(D"V+"("(X=>+"(#K9:B*(#9($#=;(9$$+*$+&?"($*=+((((((((($9+>"&+(O(@?:#&"+(:";(:%*&P(8"(:*9:%&AN(=(9::*D$9A"D"H(;=+YD";=+"(
  • 4. !"#$%&"()*&"+(!"#$%&(#)*+"(+,-*./0)1)*)#*+"22%#3+(4"#*56)#1)013$)*•  W9#*+&;"(#"($*H"B"#(%=D9&(@"(#K"H+"$+&;"(•  !*"(*=(+"@*"(@=(;";(O(#9(D&;;&*(:*Z?"((•  [BD=#"(#K9=H**D&"("H(#"(;";(@";(+";$*;9<&#&H?;(•  S9:&#&H"(#K9@9$H9B*(@9;(#";(;&H=9B*;(@"(:%9A"D"H(•  [K&;:+&H(@9;(="(@?D9+:%"(@"(@?>"#*$$"D"H(@=+9<#"(8"(:*9:%&AN(=(9::?#?+9H"=+(@"($"+G*+D9:";(
  •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
  • 6. !"#$%&"()*&"+(!"#$%&(#)*+"(+,-*./0)1)*)#*+"22%#3+(4"#*56)#1)013$)*(8"(4"9D(<=&#@&A(:K";H(#K9+H(@K9D""+(#"(+";$*;9<#"(O(:*;H+=&+"(#K";$+&H(@K?F=&$"($9+(#9(D&;"("(&H"##&A":"(:*##":B>"(@";($"+;*";(9>":(F=&(&#(H+9>9&##"L(((8"(4"9DY<=&#@&A($"+D"H(@"(+"G*+:"+(#9(:*9&;;9:"(@"(#K9=H+"("H(@"(;";(<";*&;N(#9(:*%?;&*(@K?F=&$"N(#9(;*#&@9+&H?("H+"(#";(;9#9+&?;N(9>":(="(Z9#&H?(C(9&@"+(#K?F=&$"(O(]H+"($#=;($"+G*+D9H"L((.$$#&:9B*;(C((!  #$%&()%*+",-".)"/-(%*+",-"$0*1-2("!  3*45(*+",6578$-"!  3*+(%28%*+",68+-"578$-"!  9(-":"$.)2",-("0-$05(-+2)%*+("-2"05/8.)%*+""!  ;-(%*+",-("<*+=2(""!  >)02)/-"-2"<*?5.)@*0)%*+",68+-"A(*+"8K9::*D$9A"D"H(@";(?F=&$";("H(@"(#K*+A9&;9B*(C(8"(4"9DY<=&#@&A(
  • 7. !"#$%&"()*&"+(!"#$%&(#)*+"(+,-*./0)1)*)#*+"22%#3+(4"#*56)#1)013$)*•  .&@"(#9($"+;*"(*=(#K?F=&$"(O(H+*=>"+(;";($+*$+";(+";;*=+:";("H(O(;"(@?$9;;"+(•  .&A=&;"(#"(;";(@";(+";$*;9<&#&H?;($9+(#"(F=";B*"D"H(F=K&#(;=;:&H"((•  S9>*+&;"(#";($+&;";(@"(:*;:&":"($9+(#9(:*G+*H9B*(•  W&;"(O(#K9V"&H"(@";(*<J":BG;(ZP?;(@9;(#"(:*H+9H(•  5;H(A9+9H(@=($+*:";;=;N(H*=H($9+B:=#&E+"D"H("(?F=&$"(89(:*H+&<=B*(@=(:*9:%(@9;(H*=H(9::*D$9A"D"H(
  • 8. !"#$%&"()*&"+(!"#$%&(#)*+"(+,-*./0)1)*)#*+"22%#3+(4"#*56)#1)013$)*)";(@*D9&";(@K&H"+>"B*(• *!"#=(#+)*)#*$"3*• *D"$%1)*2(#(;A13(&)*• *K1"%?)1*$(*0&(+)*5(#$*%#)******AG%30)*• *E3$(#+)*+"22%#3+(4"##)&&)*• *C)$4"#*5%*)20$<$1)$$*• *@A"13)#(4"#*01"B)$$3"##)&&)*• *D13$)*5)*0"$)*• *L0423$(4"#*;)$4"#*5)*01"I)$*• *!"#$1%31)*)*0"1)1*&)$*?(&)%1$*5)*&6"1;(#3$(4"#*• *!"MA&(8"1(4"#*5)*&(*?3$3"#*• *!",A$3"#*56AG%30)*• *N(&"13$(4"#*5)*$"#*32(;)*5)*2(1G%)*• *!"22%#3+(4"#*H*OPQR*• *L0423$(4"#*5)*$(*+"22%#3+(4"#*• *E#32(4"#*)*+"#5%3)*5)*1A%#3"#$*,*9:%&A((:*##":BG(,*9:%&A((&@&>&@="#(6&#9(@"(:*D$?H":";(,*;"&#("(:*DD=&:9B*(.::*D$9A"D"H(%=D9&(
  • 9. ).(W.857^(._-74`5(,*9&;;9:"(@=(D*@"(@"(#K"H+"$+&;"(• 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a(4*=H(;"=#(*(>9($#=;(>&H"N(";"D<#"(*(>9($#=;(#*&(b($+*>"+<"(9G+&:9&c(G0*$",-"&)+)/-0("$-+(-+2"-+<*0-"78-".6&$*(%*+"450)0<478-"-(2"-<)<-]""3-"2-&$("-(2"05A*.8"S",)+("8+"&*+,-"2*81*80("$.8("<*&$.-B-L"<6-(2"-+"<*?<*+(208()+2L"-+"&$.78)+2" .6-+(-&@.-" ,-(" 578$-(" :" .)" 05=-B*+" 7868+-" -+20-$0(-" $-82" /)/+-0" -+"-<)<25"-2"-+"$-0^*0&)+<-"_"#a(0#(";H(&H"##&A"HN("("H+"$+&;"N(@K]H+"(%=D9&(b#F/<C=A97#,GC=HI6J#J81*80,`48L" .`5A*.8%*+" $-0&)+-+2-" ,-" .`-+A0*++-&-+2" 0-+," 2*82-(" .-(" (28)%*+("$0*@.5&)%78-(]" V-(" (*.8%*+(" +*8A-..-(" -2" ),)$25-(" ,*A-+2" ,*+<" ()+(" <-((-" a20-"+A-+25-(]""3-("(*.8%*+("(*+2".-"^)2",-("+,A,8(L"78"*+2"<-b-"<)$)<25L"/0c<-":".-80("<*&$52-+<-("-2".-80("<*++)(()+<-(L",-"(`),)$2-0")8B",d50-+2-("(28)%*+(]"J&5.*0-0"<-("<*&$52-+<-("+,A,8-..-("-2"<*..-<%A-(L"<6-(2")&5.*0-0".)"$-0^*0&)+<-",-".6-+20-$0(-]"!"#$%&"()*&"+(!"#$%&(#)*+"(+,-*S0A+3(&3$A)*)#*+"22%#3+(4"#*56)#1)013$)*CERTIFIÉE COACH & TEAM (Vincent Lenhardt)FORMEE À LA PROCESS COMMUNICATION6&*A+9$%&"(>-+,)+2"eE")+(L"16)")<<*&$)/+5",-"+*&@0-8B")<2-80(""5<*+*&78-(".*<)8B"-2"+)%*+)8B",)+(",-("$0*@.5&)%78-(",-"<*&&8+<)%*+"S",-("/0)+,-("&)078-(",-".6)/0*?).&-+2)0-L",-("<*..-<%A25("2-002*0).-(L",-("<*..-<%A-(L",-(">9DZ"""eE")+("$-+,)+2".-(78-.(")8"<*+2)<2",-("578$-("<*&&-0<).-("-2"<05)%A-("-2")8"$.8("$0*<4-(",-("@-(*+(",-"&-("<.-+2(L"16)"^*0/5"&*+"-B$-0%(-"-+"05(*.8%*+",-"$0*@.X&-("<*&$.-B-(L"<*?<*+(208<%*+",-"$0*1-2(L"$)02)/-",-"<*&$52-+<-("-2"&)+)/-&-+2",6578$-]""JA-<"2*81*80(":".6-($02"8+"*@1-<%^"S""A).*0(-0".6&)/-",-"&)078-",-"&-("<.-+2(]"eE")+("$-+,)+2".-(78-.("16)")$$054-+,5L",-".6+250-80L"".-("$0*@.5&)%78-("&)+)/50).-(".5-(":"8+-"-+20-$0(-"78",-A)-+2"()+("<-((-"(6),)$2-0")8B"<*+20)+2-(",8"&)0<45]"J81*80,648L"<-b-"<*&$52-+<-L"1-".6),)$2-")8B"4*&&-("78"(*+2"")8"<f80",-("*0/)+()%*+(L"-+")<<*&$)/+)+2",-("<),0-("-2",-("&)+)/-0(",)+(".-"<4)+/-&-+2L"(80"8+"&*,-"+,A,8-."g@.)+(",-"<*&$52-+<-("-2"<*)<4+/!"-2"(80"8+"&*,-"<*..-<%^"g2-)&?@8.,+/!L""-+"^*+<%*+",-".-80("@-(*+(]""JA-<"8+".-2&*%A"S""36-(2"-+"A).*0()+2".-("4*&&-("-2"-+".-("0-($*+()@.()+2"78-".6*+""$-82"".-("^)0-"&*+2-0"-+"<*&$52-+<-]"D2")+(L"^)A*0(-0".)"$-0^*0&)+<-",-".6-+20-$0(-]""de(df(ge(gh(ee(,]@*h-0&*++-0i/&).]<*&"
  • 10. !"#$%&"()*&"+(!"#$%&(#)*+"(+,-*./0)1)*)#*+"22%#3+(4"#*56)#1)013$)*%6<A9#K#578"9)12"##3)1:;2(3&7+"2*<*12#13#42#45#22#

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