How Knowledge Drives Innovation Dave Pollard KMWorld & Intranets 2007 Session C202 [email_address] howtosavetheworld.ca
The Value Propositions for KM <ul><li>Improve work productivity </li></ul><ul><li>Improve decision making </li></ul><ul><l...
Innovation Defined <ul><li>The process of commercializing novel ideas </li></ul><ul><li>Research customer needs </li></ul...
Organizations Can Innovate: <ul><li>Their products and services (including attributes and bundling) </li></ul><ul><li>The...
Case Study: MTG <ul><li>Manufacturer and distributor of medical instruments and supplies </li></ul><ul><li>MTG, their comp...
Discovering Unmet Needs Customer Anthropology Innovation Lab ‘ Thinking the Customer Ahead’ Sessions Continuous Environmen...
Knowledge Programs that Support Innovation <ul><li>Continuous Environmental Scanning </li></ul><ul><li>‘ Thinking the Cust...
The Research Process I. Assembling pertinent information II. Sense-making III. Articulating Meaning 1. Identify relevant...
The Need-Affinity Matrix
The Strategy Canvas Post-Hole Labor Saving Color Choice
The Practice of Imagination Be Focused and Self- Aware Study, Sense, Become Part, Open, Suspend Pay Attention, Learn Disti...
The Innovation Process Listen, Observe, Inquire, Canvass, Listen, Explore, Discover Understand, Diagnose, Articulate Orga...
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Pollard Kmwi 2007 Session C202

How Knowledge Drives Innovation - KMWI Presentation Nov-07
Published on: Mar 4, 2016
Published in: Business      Education      
Source: www.slideshare.net


Transcripts - Pollard Kmwi 2007 Session C202

  • 1. How Knowledge Drives Innovation Dave Pollard KMWorld & Intranets 2007 Session C202 [email_address] howtosavetheworld.ca
  • 2. The Value Propositions for KM <ul><li>Improve work productivity </li></ul><ul><li>Improve decision making </li></ul><ul><li>Increase capacities </li></ul><ul><li>Increase understanding of risk </li></ul><ul><li>Improve connectivity, collaboration and knowledge transfer (strengthen relationships) </li></ul><ul><li>Improve innovation </li></ul>
  • 3. Innovation Defined <ul><li>The process of commercializing novel ideas </li></ul><ul><li>Research customer needs </li></ul><ul><li>Imagine ideas that meet those needs </li></ul><ul><li>Innovate offerings (products and services) that realize those needs </li></ul>
  • 4. Organizations Can Innovate: <ul><li>Their products and services (including attributes and bundling) </li></ul><ul><li>Their processes (internal, customer-facing, alliances/ chains, and technologies) </li></ul><ul><li>Their customers’ experiences (service, channels, wraparounds) </li></ul><ul><li>Their business model (how they make money) </li></ul>
  • 5. Case Study: MTG <ul><li>Manufacturer and distributor of medical instruments and supplies </li></ul><ul><li>MTG, their competitors and their customers have been approached by Asian manufacturers offering comparable products 30% cheaper </li></ul>
  • 6. Discovering Unmet Needs Customer Anthropology Innovation Lab ‘ Thinking the Customer Ahead’ Sessions Continuous Environmental Scanning Insight Filtering Wisdom of Crowds Canvassing Idea Clustering Internal Focus Market Focus Customer Focus Need/Affinity Matrix Innovation Opportunities Map Strategy Canvas Trends, Weak Signals, Developments Ideas, Learning, Stories Portfolio Innovations: Offerings, Tools & Processes Research Imagining Innovation Innovation Learning Open Space Events Unmet Needs Portfolio Imagining Possibilities The Innovation Process Continuous Innovation & Improvisation How Knowledge Drives Innovation
  • 7. Knowledge Programs that Support Innovation <ul><li>Continuous Environmental Scanning </li></ul><ul><li>‘ Thinking the Customer Ahead’ Sessions </li></ul><ul><li>Customer Anthropology </li></ul><ul><li>Needs Analysis </li></ul><ul><li>Open Space Events (‘Idea Markets’ etc. </li></ul><ul><li>‘ Wisdom of Crowds’ Canvassing </li></ul>
  • 8. The Research Process I. Assembling pertinent information II. Sense-making III. Articulating Meaning 1. Identify relevant primary and secondary information sources 2. Primary research: Make and record observations; conduct & record interviews 3. Secondary research: Read, extract, cite 4. Investigate: W5 + How; Follow the leads 1. Analysis: Deductive arguments flowing logically from the information 2. Inferences: Inductive arguments flowing logically from the information 3. Structured thinking: Documenting the thought process from facts up to thesis 1. State the problem/ question and your thesis 2. Reiterate your structured thinking (II. /3) from thesis down to the underlying facts 3. Craft the ‘Opening Story’ with Current State, ‘ complication’, and the problem/ question that your thesis answers 4. Craft the conclusion with a restatement of thesis and key supporting arguments, reminder of why it’s important, and next step actions
  • 9. The Need-Affinity Matrix
  • 10. The Strategy Canvas Post-Hole Labor Saving Color Choice
  • 11. The Practice of Imagination Be Focused and Self- Aware Study, Sense, Become Part, Open, Suspend Pay Attention, Learn Distil, Synthesize, ‘ Make Sense’ Recognize, Resolve Implications Appreciate Question: Ask Why/Why Not Correlate Integrate Reflect, Conceive Possibilities Connect Collaborate Converse Ask, Offer Coordinate Explain What They’ll Do With Your Research (if you’re lucky)
  • 12. The Innovation Process Listen, Observe, Inquire, Canvass, Listen, Explore, Discover Understand, Diagnose, Articulate Organize, Set Intentions, Realize, Implement, Refine Co-Design, Co-Develop Engage, Prepare, Brainstorm Re-Imagine Question Experiment, Improvise Customers Co-Workers Communities What They’ll Do With Your Research (if you’re lucky)