INFLUENCE 2015
WASHINGTON D.C.
21 JULY 2015
JENN LIM
CO-FOUNDER | CEO | CHIEF HAPPINESS OFFICER
HOW MANY PEOPLE
IN THE SPEAKING INDUSTRY
DOES IT TAKE TO CHANGE A
LIGHTBULB?
7 TO INFINITY
1 TO FIND/SECURE A VENUE
1 TO FIND THE SPEAKER
1 TO TAKE CARE OF AUDIO
1 TO TAKE CARE OF VIDEO
1 TO MAKE SURE THE LIGHT BU...
1 SPEAKER
TO MAKE SURE THE ACT OF CHANGING
A LIGHT BULB IS VALUABLE / RELEVANT
/ INTERESTING
1 TO INIFINITY
FROM AN
AUDIENCE OF ONE PERSON
TO AN
AUDIENCE OF INFINITY
HAPPINESS
+
PURPOSE
HAPPIER
EMPLOYEES
HAPPIER
CUSTOMERS=
SUCCESSFUL
COMPANIES
(& MEANINGFUL
LIVES)
=
WE CAN ALL BUILD
PROFITABLE
SUSTAINABLE
HAPPY
BUSINESSES
THE QUESTION IS…
HOW ?
QUICK POLL :)
TAKE A MOMENT TO THINK…
WHAT ARE
YOUR GOALS
IN LIFE
WHAT IS YOUR GOAL IN LIFE?
• “WHEN I GET _____, I’LL BE HAPPY”
• “WHEN I ACHIEVE _____, I’LL BE HAPPY”
• LOTTERY WINNERS
• TERMINALLY INJURED OR DISA...
REFLECTION
HOW DID
I GET HERE?
WHY AM I SO PASSIONATE ABOUT HAPPINESS?
MT. KILI
GREEN FIELD
Explored and
Prioritized
INTERNET
CONSULTANT
LAYOFF
LOSER
LOSS
GO
BEARS!
ZAPPOS
CONSULTANT
ROCK BOTTO...
“PEOPLE WILL FORGET WHAT YOU SAID,
PEOPLE WILL FORGET WHAT YOU DID, BUT
PEOPLE WILL NEVER FORGET
HOW YOU MADE THEM
FEEL.”
...
“A WOMAN’S
DREAM CLOSET…”
ZAPPOS
KENTUCKY WAREHOUSE
• EXPECTATIONS
• EXPERIENCE
• EMOTIONS
• STORIES
• CULTURE
PERSONAL
EMOTIONAL
CONNECTION
CULTURE
#1 PRIORITY?
HOW IS
CULTURE
#1 PRIORITY?
• HIRING FOR CULTURE
• 5 WEEKS OF TRAINING
• $4000 OFFER TO QUIT
• ZAPPOS CULTURE BOOK
CULTURE AND CUSTOMER SERVICE
$2B* COMPANY
1999 – TODAY
NOV ‘09 AMAZON ACQUIRES ZAPPOS
$1.2 BILLION**
*GROSS MERCHANDISE SA...
BEST WORKPLACES
VS. S&P 500
GREAT PLACE TO WORK/FORTUNE MAGAZINE, 2010
employees in the world
DISENGAGED
in lost
PRODUCTIVITY
(U.S. alone)
Gallup 2012
AN EXPERIMENT IN
HAPPINESS AS A
BUSINESS MODEL
LESSONS LEARNED:
1. COMMITMENT
2. CORE VALUES
3. TRANSPARENCY
4. VISION
5. ...
WHAT DOES THE SCIENCE OF
HAPPINESS HAVE TO TELL US?
SOME DATA AND FRAMEWORKS
LEARNED ALONG THE WAY…
HAPPINESS FRAMEWORK 1
LEVERS OF HAPPINESS
HAPPINESS FRAMEWORK 4
PARALLELS OF A GREAT BUSINESS AND HAPPINESS
51%

TURNOVER
22%PROFITABILITY
 7.5YEARS
HEALTHIER &
LONGER LIFE
HARVARD BUSINESS REVIEW JAN-FEB 2012
PURSUING HAPPINESS...
TIPPING POINT OF HAPPINESS
HARVARD BUSINESS REVIEW JAN-FEB 2012
BETTER RETENTION
SICK LEAVE 66%
BURNOUT 125%
TURNOVER 51%
...
IF RESEARCH SHOWS
VISION
MEANING
HIGHER PURPOSE
LEADS TO HAPPINESS…
HOW DOES THAT
APPLY TO YOU AND YOUR
COMPANY?
FIRST…
THERE WAS
A BOOK
THEN…
THE BUS
WE HEARD FROM AROUND
THE WORLD
UNIFIED
BY THE SAME
VISION
NO MATTER WHAT
• BACKGROUND
• CULTURE
• IDEAS
• JOB
HAPPINESS
HOW WE CHANGE THE WORLD?
PCC.
PEOPLE
COMPANIES
COMMUNITIES
HAPPIER COMPANIES
HAPPINESS AT WORK SURVEY
WHAT MAKES HAPPY WORK?
WHO? ME-WE-COMMUNITY
39% MONTHLY SALES
92% UNPLANNED ABSENCES

HAPPINESS… DELIVERED.
– TOP 20 FASTEST GROWING E-COMMERCE COMPANY
HOW? ONE PCC AT A TIME
HOW CAN WE HELP?
FOR:
CULTURE BOOK
SURVEY LINK
COPY OF THE PRESENTATION
JOINING OUR COMMUNITY
QUESTIONS
JENN@DELIVERINGHAP...
BE TRUE TO OUR WEIRD SELVES
IMAGINE…
BE TRUE TO OUR WEIRD SELVES
LIVE OUR VALUES, PASSIONS
AND PURPOSE
IMAGINE…
BE TRUE TO OUR WEIRD SELVES
LIVE OUR VALUES, PASSIONS
AND PURPOSE
PRIORITIZE FOR LASTING,
SUSTAINABLE HAPPINESS
IMAGINE…
…THEN DO.
CREATE CHANGE IN THE WORLD
MORE THAN WE EVER THOUGHT POSSIBLE…
WITH HAPPINESS!
THANK YOU!
National Speakers Association - Influence 2015 - Jenn Lim - Delivering Happiness
National Speakers Association - Influence 2015 - Jenn Lim - Delivering Happiness
National Speakers Association - Influence 2015 - Jenn Lim - Delivering Happiness
National Speakers Association - Influence 2015 - Jenn Lim - Delivering Happiness
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National Speakers Association - Influence 2015 - Jenn Lim - Delivering Happiness

July 21, 2015 in Washington D.C., National Speakers Association Influence 2015 - Jenn Lim - Delivering Happiness
Published on: Mar 3, 2016
Published in: Business      
Source: www.slideshare.net


Transcripts - National Speakers Association - Influence 2015 - Jenn Lim - Delivering Happiness

  • 1. INFLUENCE 2015 WASHINGTON D.C. 21 JULY 2015 JENN LIM CO-FOUNDER | CEO | CHIEF HAPPINESS OFFICER
  • 2. HOW MANY PEOPLE IN THE SPEAKING INDUSTRY DOES IT TAKE TO CHANGE A LIGHTBULB?
  • 3. 7 TO INFINITY
  • 4. 1 TO FIND/SECURE A VENUE 1 TO FIND THE SPEAKER 1 TO TAKE CARE OF AUDIO 1 TO TAKE CARE OF VIDEO 1 TO MAKE SURE THE LIGHT BULB WILL ACTUALLY WORK
  • 5. 1 SPEAKER TO MAKE SURE THE ACT OF CHANGING A LIGHT BULB IS VALUABLE / RELEVANT / INTERESTING
  • 6. 1 TO INIFINITY FROM AN AUDIENCE OF ONE PERSON TO AN AUDIENCE OF INFINITY
  • 7. HAPPINESS + PURPOSE
  • 8. HAPPIER EMPLOYEES HAPPIER CUSTOMERS= SUCCESSFUL COMPANIES (& MEANINGFUL LIVES) =
  • 9. WE CAN ALL BUILD PROFITABLE SUSTAINABLE HAPPY BUSINESSES THE QUESTION IS… HOW ?
  • 10. QUICK POLL :)
  • 11. TAKE A MOMENT TO THINK… WHAT ARE YOUR GOALS IN LIFE
  • 12. WHAT IS YOUR GOAL IN LIFE?
  • 13. • “WHEN I GET _____, I’LL BE HAPPY” • “WHEN I ACHIEVE _____, I’LL BE HAPPY” • LOTTERY WINNERS • TERMINALLY INJURED OR DISABLED OUR BRAINS ARE HARDWIRED TO SEEK HAPPINESS. YET WE’RE SUPERBAD AT PREDICTING WHAT CAN SUSTAIN IT.
  • 14. REFLECTION HOW DID I GET HERE? WHY AM I SO PASSIONATE ABOUT HAPPINESS?
  • 15. MT. KILI GREEN FIELD Explored and Prioritized INTERNET CONSULTANT LAYOFF LOSER LOSS GO BEARS! ZAPPOS CONSULTANT ROCK BOTTOM REAL LOSS OH @#$%
  • 16. “PEOPLE WILL FORGET WHAT YOU SAID, PEOPLE WILL FORGET WHAT YOU DID, BUT PEOPLE WILL NEVER FORGET HOW YOU MADE THEM FEEL.” – MAYA ANGELOU
  • 17. “A WOMAN’S DREAM CLOSET…” ZAPPOS KENTUCKY WAREHOUSE
  • 18. • EXPECTATIONS • EXPERIENCE • EMOTIONS • STORIES • CULTURE PERSONAL EMOTIONAL CONNECTION
  • 19. CULTURE #1 PRIORITY?
  • 20. HOW IS CULTURE #1 PRIORITY? • HIRING FOR CULTURE • 5 WEEKS OF TRAINING • $4000 OFFER TO QUIT • ZAPPOS CULTURE BOOK
  • 21. CULTURE AND CUSTOMER SERVICE $2B* COMPANY 1999 – TODAY NOV ‘09 AMAZON ACQUIRES ZAPPOS $1.2 BILLION** *GROSS MERCHANDISE SALES **SHARE VALUE AT THE TIME OF CLOSING
  • 22. BEST WORKPLACES VS. S&P 500 GREAT PLACE TO WORK/FORTUNE MAGAZINE, 2010
  • 23. employees in the world DISENGAGED in lost PRODUCTIVITY (U.S. alone) Gallup 2012
  • 24. AN EXPERIMENT IN HAPPINESS AS A BUSINESS MODEL LESSONS LEARNED: 1. COMMITMENT 2. CORE VALUES 3. TRANSPARENCY 4. VISION 5. RELATIONSHIPS 6. THE RIGHT TEAM AND CAN THEY BE APPLIED TO YOU? HOW?
  • 25. WHAT DOES THE SCIENCE OF HAPPINESS HAVE TO TELL US? SOME DATA AND FRAMEWORKS LEARNED ALONG THE WAY…
  • 26. HAPPINESS FRAMEWORK 1 LEVERS OF HAPPINESS
  • 27. HAPPINESS FRAMEWORK 4 PARALLELS OF A GREAT BUSINESS AND HAPPINESS
  • 28. 51%  TURNOVER 22%PROFITABILITY  7.5YEARS HEALTHIER & LONGER LIFE HARVARD BUSINESS REVIEW JAN-FEB 2012 PURSUING HAPPINESS, LYUBOMIRSKY ET AL GALLUP 2013 HAPPIER EMPLOYEES HAPPIER CUSTOMERS= SUCCESSFUL COMPANIES (& MEANINGFUL LIVES) =
  • 29. TIPPING POINT OF HAPPINESS HARVARD BUSINESS REVIEW JAN-FEB 2012 BETTER RETENTION SICK LEAVE 66% BURNOUT 125% TURNOVER 51% MORE ENGAGEMENT SALES 37% PRODUCTIVITY31% CREATIVITY300% PROFITS22-33%  
  • 30. IF RESEARCH SHOWS VISION MEANING HIGHER PURPOSE LEADS TO HAPPINESS… HOW DOES THAT APPLY TO YOU AND YOUR COMPANY?
  • 31. FIRST… THERE WAS A BOOK
  • 32. THEN… THE BUS
  • 33. WE HEARD FROM AROUND THE WORLD UNIFIED BY THE SAME VISION NO MATTER WHAT • BACKGROUND • CULTURE • IDEAS • JOB HAPPINESS
  • 34. HOW WE CHANGE THE WORLD? PCC. PEOPLE COMPANIES COMMUNITIES
  • 35. HAPPIER COMPANIES HAPPINESS AT WORK SURVEY
  • 36. WHAT MAKES HAPPY WORK?
  • 37. WHO? ME-WE-COMMUNITY
  • 38. 39% MONTHLY SALES 92% UNPLANNED ABSENCES  HAPPINESS… DELIVERED. – TOP 20 FASTEST GROWING E-COMMERCE COMPANY
  • 39. HOW? ONE PCC AT A TIME
  • 40. HOW CAN WE HELP? FOR: CULTURE BOOK SURVEY LINK COPY OF THE PRESENTATION JOINING OUR COMMUNITY QUESTIONS JENN@DELIVERINGHAPPINESS.COM JOIN THE MOVEMENT DELIVERINGHAPPINESS.COM FACEBOOK.COM/DELIVERINGHAPPINESS TWITTER | @DHMOVEMENT | @DHMOVEMENTCEO
  • 41. BE TRUE TO OUR WEIRD SELVES IMAGINE…
  • 42. BE TRUE TO OUR WEIRD SELVES LIVE OUR VALUES, PASSIONS AND PURPOSE IMAGINE…
  • 43. BE TRUE TO OUR WEIRD SELVES LIVE OUR VALUES, PASSIONS AND PURPOSE PRIORITIZE FOR LASTING, SUSTAINABLE HAPPINESS IMAGINE…
  • 44. …THEN DO. CREATE CHANGE IN THE WORLD MORE THAN WE EVER THOUGHT POSSIBLE… WITH HAPPINESS! THANK YOU!

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