Welcome to the Resident Involvement Champions National Conference 2009 ‘ Into the dragons’ den’
Introduction Christine Rose Programme Director Sheffield City Council
Welcome to the City of London Paul Price
Resident Involvement Champions Chris Stock Resident Participation & Performance Manager Croydon Council
How did we get here? <ul><li>Success of Beacon award 2006/7 ‘Improving housing services by involving tenants’ </li></ul><...
The RIC Project <ul><li>To champion resident involvement </li></ul><ul><li>“ ensuring that local residents/tenants are act...
How does it work? <ul><li>Each of the nine Government regions has an appointed Champion </li></ul><ul><li>Seed funded with...
Who are the RICs? <ul><li>Bolton at Home (North West) </li></ul><ul><li>South Tyneside Homes (North East) </li></ul><ul><l...
What are the networks doing? <ul><li>Learning exchanges aimed at housing authorities & beyond. </li></ul><ul><li>Support ...
What can you do? <ul><li>Support your local networks by: </li></ul><ul><li>Attending any organised events & join any steer...
Introduction to the Dragons’ Den Chris Stock & Verna Francis Croydon Council
Prepare Your Pitch
Refreshment Break
Pitch 1 2:00 1:59 1:58 1:57 1:56 1:55 1:54 1:53 1:52 1:51 1:50 1:49 1:48 1:47 1:46 1:45 1:44 1:43 1:42 1:41 1:40 1:39 1:38...
Vote Now <ul><li>Rate from 1 – 5 </li></ul><ul><li>5 = Excellent </li></ul>
Pitch 2 2:00 1:59 1:58 1:57 1:56 1:55 1:54 1:53 1:52 1:51 1:50 1:49 1:48 1:47 1:46 1:45 1:44 1:43 1:42 1:41 1:40 1:39 1:38...
Vote Now <ul><li>Rate from 1 – 5 </li></ul><ul><li>5 = Excellent </li></ul>
Pitch 3 2:00 1:59 1:58 1:57 1:56 1:55 1:54 1:53 1:52 1:51 1:50 1:49 1:48 1:47 1:46 1:45 1:44 1:43 1:42 1:41 1:40 1:39 1:38...
Vote Now <ul><li>Rate from 1 – 5 </li></ul><ul><li>5 = Excellent </li></ul>
Pitch 4 2:00 1:59 1:58 1:57 1:56 1:55 1:54 1:53 1:52 1:51 1:50 1:49 1:48 1:47 1:46 1:45 1:44 1:43 1:42 1:41 1:40 1:39 1:38...
Vote Now <ul><li>Rate from 1 – 5 </li></ul><ul><li>5 = Excellent </li></ul>
Pitch 5 2:00 1:59 1:58 1:57 1:56 1:55 1:54 1:53 1:52 1:51 1:50 1:49 1:48 1:47 1:46 1:45 1:44 1:43 1:42 1:41 1:40 1:39 1:38...
Vote Now <ul><li>Rate from 1 – 5 </li></ul><ul><li>5 = Excellent </li></ul>
Pitch 6 2:00 1:59 1:58 1:57 1:56 1:55 1:54 1:53 1:52 1:51 1:50 1:49 1:48 1:47 1:46 1:45 1:44 1:43 1:42 1:41 1:40 1:39 1:38...
Vote Now <ul><li>Rate from 1 – 5 </li></ul><ul><li>5 = Excellent </li></ul>
Pitch 7 2:00 1:59 1:58 1:57 1:56 1:55 1:54 1:53 1:52 1:51 1:50 1:49 1:48 1:47 1:46 1:45 1:44 1:43 1:42 1:41 1:40 1:39 1:38...
Vote Now <ul><li>Rate from 1 – 5 </li></ul><ul><li>5 = Excellent </li></ul>
Pitch 8 2:00 1:59 1:58 1:57 1:56 1:55 1:54 1:53 1:52 1:51 1:50 1:49 1:48 1:47 1:46 1:45 1:44 1:43 1:42 1:41 1:40 1:39 1:38...
Vote Now <ul><li>Rate from 1 – 5 </li></ul><ul><li>5 = Excellent </li></ul>
Pitch 9 2:00 1:59 1:58 1:57 1:56 1:55 1:54 1:53 1:52 1:51 1:50 1:49 1:48 1:47 1:46 1:45 1:44 1:43 1:42 1:41 1:40 1:39 1:38...
Vote Now <ul><li>Rate from 1 – 5 </li></ul><ul><li>5 = Excellent </li></ul>
Pitch 10 2:00 1:59 1:58 1:57 1:56 1:55 1:54 1:53 1:52 1:51 1:50 1:49 1:48 1:47 1:46 1:45 1:44 1:43 1:42 1:41 1:40 1:39 1:3...
Vote Now <ul><li>Rate from 1 – 5 </li></ul><ul><li>5 = Excellent </li></ul>
Pitch 11 2:00 1:59 1:58 1:57 1:56 1:55 1:54 1:53 1:52 1:51 1:50 1:49 1:48 1:47 1:46 1:45 1:44 1:43 1:42 1:41 1:40 1:39 1:3...
Vote Now <ul><li>Rate from 1 – 5 </li></ul><ul><li>5 = Excellent </li></ul>
Pitch 12 2:00 1:59 1:58 1:57 1:56 1:55 1:54 1:53 1:52 1:51 1:50 1:49 1:48 1:47 1:46 1:45 1:44 1:43 1:42 1:41 1:40 1:39 1:3...
Vote Now <ul><li>Rate from 1 – 5 </li></ul><ul><li>5 = Excellent </li></ul>
Pitch 13 2:00 1:59 1:58 1:57 1:56 1:55 1:54 1:53 1:52 1:51 1:50 1:49 1:48 1:47 1:46 1:45 1:44 1:43 1:42 1:41 1:40 1:39 1:3...
Vote Now <ul><li>Rate from 1 – 5 </li></ul><ul><li>5 = Excellent </li></ul>
Pitch 14 2:00 1:59 1:58 1:57 1:56 1:55 1:54 1:53 1:52 1:51 1:50 1:49 1:48 1:47 1:46 1:45 1:44 1:43 1:42 1:41 1:40 1:39 1:3...
Vote Now <ul><li>Rate from 1 – 5 </li></ul><ul><li>5 = Excellent </li></ul>
Pitch 15 2:00 1:59 1:58 1:57 1:56 1:55 1:54 1:53 1:52 1:51 1:50 1:49 1:48 1:47 1:46 1:45 1:44 1:43 1:42 1:41 1:40 1:39 1:3...
Vote Now <ul><li>Rate from 1 – 5 </li></ul><ul><li>5 = Excellent </li></ul>
Pitch 16 2:00 1:59 1:58 1:57 1:56 1:55 1:54 1:53 1:52 1:51 1:50 1:49 1:48 1:47 1:46 1:45 1:44 1:43 1:42 1:41 1:40 1:39 1:3...
Vote Now <ul><li>Rate from 1 – 5 </li></ul><ul><li>5 = Excellent </li></ul>
Pitch 17 2:00 1:59 1:58 1:57 1:56 1:55 1:54 1:53 1:52 1:51 1:50 1:49 1:48 1:47 1:46 1:45 1:44 1:43 1:42 1:41 1:40 1:39 1:3...
Vote Now <ul><li>Rate from 1 – 5 </li></ul><ul><li>5 = Excellent </li></ul>
Pitch 18 2:00 1:59 1:58 1:57 1:56 1:55 1:54 1:53 1:52 1:51 1:50 1:49 1:48 1:47 1:46 1:45 1:44 1:43 1:42 1:41 1:40 1:39 1:3...
Vote Now <ul><li>Rate from 1 – 5 </li></ul><ul><li>5 = Excellent </li></ul>
Pitch 19 2:00 1:59 1:58 1:57 1:56 1:55 1:54 1:53 1:52 1:51 1:50 1:49 1:48 1:47 1:46 1:45 1:44 1:43 1:42 1:41 1:40 1:39 1:3...
Vote Now <ul><li>Rate from 1 – 5 </li></ul><ul><li>5 = Excellent </li></ul>
Pitch 1 Questions
Pitch 2 Questions
Pitch 3 Questions
Pitch 4 Questions
Lunch
TSA – The Story So Far
TSA - The scope of our remit <ul><li>New regulator for social housing </li></ul><ul><li>Initially working for Housing As...
1. Key messages from the National Conversation?
1. What have tenants told us? <ul><li>Service delivery priorities </li></ul><ul><ul><li>Repairs and Maintenance </li></ul...
1. What have tenants told us? <ul><li>Tenant Involvement </li></ul><ul><ul><li>Tenants want to be consulted, involved in ...
The Second Phase of Consultation <ul><li>Discussion Document Launched 9 th June </li></ul><ul><li>Suggestions for what mi...
2. Early thoughts on area for standards? THEME Standards to apply 1. The Service Offer to tenants Quality of accommodation...
Cross-cutting themes <ul><li>Diversity </li></ul><ul><li>Tenants with care & support needs </li></ul>
2. Our approach <ul><ul><li>Based on Cave vision of “co-regulation” </li></ul></ul><ul><ul><li>Many activities necessary t...
Feedback Sound bites <ul><li>Get things right first time! </li></ul><ul><li>The standards need to be written in plain Engl...
Next Steps <ul><li>Developing the Statutory Consultation </li></ul><ul><li>Continuing to listen and shape our approach </l...
National Standards versus Local Deals
Best practice <ul><li>We will not necessarily be the owners of good practice, but will recognise the work of others includ...
Local Standards <ul><ul><li>Landlords and tenants working together to improve levels of service delivered </li></ul></ul><...
Standard Areas for Local Pilots Theme Standard Area Service offer to tenants Quality of accommodation (decent homes) Tenan...
Response and Programme Landlord Type Proportion of Applications Proportion of Pilots Housing Associations 70% 61% Arms Len...
Purpose of the Pilots <ul><li>To inform how local standards can be: </li></ul><ul><ul><ul><li>Formulated </li></ul></ul></...
Timetable for Pilots <ul><ul><li>Applicants notified by 9 September 2009 </li></ul></ul><ul><ul><li>Report in December 200...
Ladders of Intervention Routine Remedial Radical Supporting Improvement Compensation Enforcement Notice Appoint board Memb...
National Tenant Voice from grass roots to government Richard Crossley NTV Co-ordinator
The story so far…….. Cave Review proposed a National Tenant Voice to “to give tenants both a voice and expertise at nation...
Citizens of Equal Worth Project group produced its report following consultation with tenants Proposals accepted by Housin...
From grassroots to government: what the NTV will do <ul><li>Enable tenants to influence policy and practice at national l...
NTV structure - a non-departmental public body National Tenant Council 50 tenants Board 9 tenants, 6 others Accountability...
National Tenant Council <ul><li>50 tenants </li></ul><ul><ul><ul><li>Open recruitment process: 26 </li></ul></ul></ul><ul...
Accountability Committee <ul><li>Five nominees chosen by the National Tenant Organisations to be objective and impartial <...
National Tenant Voice wants to give opportunities to as many tenants as possible to input into policy discussions <ul><li>...
National Tenant Council NTV Board Accountability Committee CLG – as sponsoring government department National Tenant Organ...
How can we maximize opportunities for tenants to input to policy discussions? <ul><li>Our plans include </li></ul><ul><li>...
Regional policy forums Large one-day events, perhaps three or four a year, held in different regions <ul><li>Would your te...
Regular road shows, touring the country? Small (50 or so tenants) 2-hour events – lots of them <ul><li>Would your tenants ...
Policy briefings for tenants organisations Easy-to-read policy briefings as-and-when required, setting out key questions a...
‘ Virtual’ policy forums Groups of tenants brought together to discuss specific issues through e-mail and/or telephone con...
Next steps <ul><li>National Tenant Council </li></ul><ul><ul><li>recruitment ended October 16 th , appointed late Novembe...
To express an interest in receiving further information: e-mail [email_address]
Question and Answer Session
Summary & Evaluation Christine Rose Programme Director Sheffield City Council
<ul><li>How was the communication leading up to today’s conference? </li></ul><ul><li>Very Poor </li></ul><ul><li>Poor </l...
<ul><li>How was the organisation of the conference today? </li></ul><ul><li>Very Poor </li></ul><ul><li>Poor </li></ul><ul...
<ul><li>Do you think there was a good atmosphere in the room? </li></ul><ul><li>Yes </li></ul><ul><li>No </li></ul>
Do you feel motivated and inspired by this conference? Yes No
Do you think the Dragons’ Den exercise was a good way of exchanging good practice? Yes No
Do you think today’s conference represented good value for money? Yes No
Would you attend another conference run by the Resident Involvement Champions in the future? Yes No
<ul><li>How much would you be prepared to pay to attend future conferences? </li></ul><ul><li>Up to £50 each </li></ul><ul...
<ul><li>How would you rate the food provided today? </li></ul><ul><li>Very Poor </li></ul><ul><li>Poor </li></ul><ul><li>A...
<ul><li>Your overall impression of the conference? </li></ul><ul><li>Very Poor </li></ul><ul><li>Poor </li></ul><ul><li>Av...
Thank you for coming Have a safe journey home
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National Conference Presentation 09

Published on: Mar 3, 2016
Published in: Business      
Source: www.slideshare.net


Transcripts - National Conference Presentation 09

  • 1. Welcome to the Resident Involvement Champions National Conference 2009 ‘ Into the dragons’ den’
  • 2. Introduction Christine Rose Programme Director Sheffield City Council
  • 3. Welcome to the City of London Paul Price
  • 4. Resident Involvement Champions Chris Stock Resident Participation & Performance Manager Croydon Council
  • 5. How did we get here? <ul><li>Success of Beacon award 2006/7 ‘Improving housing services by involving tenants’ </li></ul><ul><li>Successful Beacon peer support bid </li></ul><ul><li>Match funded by Strategic Housing programme (IDeA) </li></ul>
  • 6. The RIC Project <ul><li>To champion resident involvement </li></ul><ul><li>“ ensuring that local residents/tenants are actively engaged in influencing operational and strategic housing outcomes within their communities” </li></ul>
  • 7. How does it work? <ul><li>Each of the nine Government regions has an appointed Champion </li></ul><ul><li>Seed funded with £10,000 grant </li></ul><ul><li>Each region sets its own agenda/programme </li></ul><ul><li>Links to a national RICs network </li></ul><ul><li>Annual conference & web site www.residentinvolvement.org.uk </li></ul>
  • 8. Who are the RICs? <ul><li>Bolton at Home (North West) </li></ul><ul><li>South Tyneside Homes (North East) </li></ul><ul><li>Sheffield City Council/Sheffield Homes (Yorkshire & Humber) </li></ul><ul><li>Moorlands Housing (West Midlands) </li></ul><ul><li>Derby Homes (East Midlands) </li></ul><ul><li>Carrick Housing (South West) </li></ul><ul><li>Reading BC (South East) </li></ul><ul><li>Croydon Council (London) </li></ul><ul><li>South Essex Homes (East) </li></ul>
  • 9. What are the networks doing? <ul><li>Learning exchanges aimed at housing authorities & beyond. </li></ul><ul><li>Support housing authorities to actively engage their tenants in housing provision & strategic planning. </li></ul><ul><li>Enhance the skills of and support those who are actively engaged in resident involvement work. </li></ul><ul><li>National framework to develop projects to promote best practice. </li></ul><ul><li>Developed an interactive web site www.residentinvolvement.org.uk </li></ul><ul><li>Benchmarking </li></ul><ul><li>Informing Government policy through close working with CLG, TSA and the Audit Commission. </li></ul>
  • 10. What can you do? <ul><li>Support your local networks by: </li></ul><ul><li>Attending any organised events & join any steering groups </li></ul><ul><li>Submitting articles showcasing your good practice for RICs newsletters or web site </li></ul><ul><li>Promoting the network amongst your colleagues </li></ul><ul><li>Working in partnership with other RP Teams to improve skills & VFM </li></ul><ul><li>Making use of the RICs web site </li></ul>
  • 11. Introduction to the Dragons’ Den Chris Stock & Verna Francis Croydon Council
  • 12. Prepare Your Pitch
  • 13. Refreshment Break
  • 14. Pitch 1 2:00 1:59 1:58 1:57 1:56 1:55 1:54 1:53 1:52 1:51 1:50 1:49 1:48 1:47 1:46 1:45 1:44 1:43 1:42 1:41 1:40 1:39 1:38 1:37 1:36 1:35 1:34 1:33 1:32 1:31 1:30 1:29 1:28 1:27 1:26 1:25 1:24 1:23 1:22 1:21 1:20 1:19 1:18 1:17 1:16 1:15 1:14 1:13 1:12 1:11 1:10 1:09 1:08 1:07 1:06 1:05 1:04 1:03 1:02 1:01 1:00 0:59 0:58 0:57 0:56 0:55 0:54 0:53 0:52 0:51 0:50 0:49 0:48 0:47 0:46 0:45 0:44 0:43 0:42 0:41 0:40 0:39 0:38 0:37 0:36 0:35 0:34 0:33 0:32 0:31 0:30 0:29 0:28 0:27 0:26 0:25 0:24 0:23 0:22 0:21 0:20 0:19 0:18 0:17 0:16 0:15 0:14 0:13 0:12 0:11 0:10 0:09 0:08 0:07 0:06 0:05 0:04 0:03 0:02 0:01 End
  • 15. Vote Now <ul><li>Rate from 1 – 5 </li></ul><ul><li>5 = Excellent </li></ul>
  • 16. Pitch 2 2:00 1:59 1:58 1:57 1:56 1:55 1:54 1:53 1:52 1:51 1:50 1:49 1:48 1:47 1:46 1:45 1:44 1:43 1:42 1:41 1:40 1:39 1:38 1:37 1:36 1:35 1:34 1:33 1:32 1:31 1:30 1:29 1:28 1:27 1:26 1:25 1:24 1:23 1:22 1:21 1:20 1:19 1:18 1:17 1:16 1:15 1:14 1:13 1:12 1:11 1:10 1:09 1:08 1:07 1:06 1:05 1:04 1:03 1:02 1:01 1:00 0:59 0:58 0:57 0:56 0:55 0:54 0:53 0:52 0:51 0:50 0:49 0:48 0:47 0:46 0:45 0:44 0:43 0:42 0:41 0:40 0:39 0:38 0:37 0:36 0:35 0:34 0:33 0:32 0:31 0:30 0:29 0:28 0:27 0:26 0:25 0:24 0:23 0:22 0:21 0:20 0:19 0:18 0:17 0:16 0:15 0:14 0:13 0:12 0:11 0:10 0:09 0:08 0:07 0:06 0:05 0:04 0:03 0:02 0:01 End
  • 17. Vote Now <ul><li>Rate from 1 – 5 </li></ul><ul><li>5 = Excellent </li></ul>
  • 18. Pitch 3 2:00 1:59 1:58 1:57 1:56 1:55 1:54 1:53 1:52 1:51 1:50 1:49 1:48 1:47 1:46 1:45 1:44 1:43 1:42 1:41 1:40 1:39 1:38 1:37 1:36 1:35 1:34 1:33 1:32 1:31 1:30 1:29 1:28 1:27 1:26 1:25 1:24 1:23 1:22 1:21 1:20 1:19 1:18 1:17 1:16 1:15 1:14 1:13 1:12 1:11 1:10 1:09 1:08 1:07 1:06 1:05 1:04 1:03 1:02 1:01 1:00 0:59 0:58 0:57 0:56 0:55 0:54 0:53 0:52 0:51 0:50 0:49 0:48 0:47 0:46 0:45 0:44 0:43 0:42 0:41 0:40 0:39 0:38 0:37 0:36 0:35 0:34 0:33 0:32 0:31 0:30 0:29 0:28 0:27 0:26 0:25 0:24 0:23 0:22 0:21 0:20 0:19 0:18 0:17 0:16 0:15 0:14 0:13 0:12 0:11 0:10 0:09 0:08 0:07 0:06 0:05 0:04 0:03 0:02 0:01 End
  • 19. Vote Now <ul><li>Rate from 1 – 5 </li></ul><ul><li>5 = Excellent </li></ul>
  • 20. Pitch 4 2:00 1:59 1:58 1:57 1:56 1:55 1:54 1:53 1:52 1:51 1:50 1:49 1:48 1:47 1:46 1:45 1:44 1:43 1:42 1:41 1:40 1:39 1:38 1:37 1:36 1:35 1:34 1:33 1:32 1:31 1:30 1:29 1:28 1:27 1:26 1:25 1:24 1:23 1:22 1:21 1:20 1:19 1:18 1:17 1:16 1:15 1:14 1:13 1:12 1:11 1:10 1:09 1:08 1:07 1:06 1:05 1:04 1:03 1:02 1:01 1:00 0:59 0:58 0:57 0:56 0:55 0:54 0:53 0:52 0:51 0:50 0:49 0:48 0:47 0:46 0:45 0:44 0:43 0:42 0:41 0:40 0:39 0:38 0:37 0:36 0:35 0:34 0:33 0:32 0:31 0:30 0:29 0:28 0:27 0:26 0:25 0:24 0:23 0:22 0:21 0:20 0:19 0:18 0:17 0:16 0:15 0:14 0:13 0:12 0:11 0:10 0:09 0:08 0:07 0:06 0:05 0:04 0:03 0:02 0:01 End
  • 21. Vote Now <ul><li>Rate from 1 – 5 </li></ul><ul><li>5 = Excellent </li></ul>
  • 22. Pitch 5 2:00 1:59 1:58 1:57 1:56 1:55 1:54 1:53 1:52 1:51 1:50 1:49 1:48 1:47 1:46 1:45 1:44 1:43 1:42 1:41 1:40 1:39 1:38 1:37 1:36 1:35 1:34 1:33 1:32 1:31 1:30 1:29 1:28 1:27 1:26 1:25 1:24 1:23 1:22 1:21 1:20 1:19 1:18 1:17 1:16 1:15 1:14 1:13 1:12 1:11 1:10 1:09 1:08 1:07 1:06 1:05 1:04 1:03 1:02 1:01 1:00 0:59 0:58 0:57 0:56 0:55 0:54 0:53 0:52 0:51 0:50 0:49 0:48 0:47 0:46 0:45 0:44 0:43 0:42 0:41 0:40 0:39 0:38 0:37 0:36 0:35 0:34 0:33 0:32 0:31 0:30 0:29 0:28 0:27 0:26 0:25 0:24 0:23 0:22 0:21 0:20 0:19 0:18 0:17 0:16 0:15 0:14 0:13 0:12 0:11 0:10 0:09 0:08 0:07 0:06 0:05 0:04 0:03 0:02 0:01 End
  • 23. Vote Now <ul><li>Rate from 1 – 5 </li></ul><ul><li>5 = Excellent </li></ul>
  • 24. Pitch 6 2:00 1:59 1:58 1:57 1:56 1:55 1:54 1:53 1:52 1:51 1:50 1:49 1:48 1:47 1:46 1:45 1:44 1:43 1:42 1:41 1:40 1:39 1:38 1:37 1:36 1:35 1:34 1:33 1:32 1:31 1:30 1:29 1:28 1:27 1:26 1:25 1:24 1:23 1:22 1:21 1:20 1:19 1:18 1:17 1:16 1:15 1:14 1:13 1:12 1:11 1:10 1:09 1:08 1:07 1:06 1:05 1:04 1:03 1:02 1:01 1:00 0:59 0:58 0:57 0:56 0:55 0:54 0:53 0:52 0:51 0:50 0:49 0:48 0:47 0:46 0:45 0:44 0:43 0:42 0:41 0:40 0:39 0:38 0:37 0:36 0:35 0:34 0:33 0:32 0:31 0:30 0:29 0:28 0:27 0:26 0:25 0:24 0:23 0:22 0:21 0:20 0:19 0:18 0:17 0:16 0:15 0:14 0:13 0:12 0:11 0:10 0:09 0:08 0:07 0:06 0:05 0:04 0:03 0:02 0:01 End
  • 25. Vote Now <ul><li>Rate from 1 – 5 </li></ul><ul><li>5 = Excellent </li></ul>
  • 26. Pitch 7 2:00 1:59 1:58 1:57 1:56 1:55 1:54 1:53 1:52 1:51 1:50 1:49 1:48 1:47 1:46 1:45 1:44 1:43 1:42 1:41 1:40 1:39 1:38 1:37 1:36 1:35 1:34 1:33 1:32 1:31 1:30 1:29 1:28 1:27 1:26 1:25 1:24 1:23 1:22 1:21 1:20 1:19 1:18 1:17 1:16 1:15 1:14 1:13 1:12 1:11 1:10 1:09 1:08 1:07 1:06 1:05 1:04 1:03 1:02 1:01 1:00 0:59 0:58 0:57 0:56 0:55 0:54 0:53 0:52 0:51 0:50 0:49 0:48 0:47 0:46 0:45 0:44 0:43 0:42 0:41 0:40 0:39 0:38 0:37 0:36 0:35 0:34 0:33 0:32 0:31 0:30 0:29 0:28 0:27 0:26 0:25 0:24 0:23 0:22 0:21 0:20 0:19 0:18 0:17 0:16 0:15 0:14 0:13 0:12 0:11 0:10 0:09 0:08 0:07 0:06 0:05 0:04 0:03 0:02 0:01 End
  • 27. Vote Now <ul><li>Rate from 1 – 5 </li></ul><ul><li>5 = Excellent </li></ul>
  • 28. Pitch 8 2:00 1:59 1:58 1:57 1:56 1:55 1:54 1:53 1:52 1:51 1:50 1:49 1:48 1:47 1:46 1:45 1:44 1:43 1:42 1:41 1:40 1:39 1:38 1:37 1:36 1:35 1:34 1:33 1:32 1:31 1:30 1:29 1:28 1:27 1:26 1:25 1:24 1:23 1:22 1:21 1:20 1:19 1:18 1:17 1:16 1:15 1:14 1:13 1:12 1:11 1:10 1:09 1:08 1:07 1:06 1:05 1:04 1:03 1:02 1:01 1:00 0:59 0:58 0:57 0:56 0:55 0:54 0:53 0:52 0:51 0:50 0:49 0:48 0:47 0:46 0:45 0:44 0:43 0:42 0:41 0:40 0:39 0:38 0:37 0:36 0:35 0:34 0:33 0:32 0:31 0:30 0:29 0:28 0:27 0:26 0:25 0:24 0:23 0:22 0:21 0:20 0:19 0:18 0:17 0:16 0:15 0:14 0:13 0:12 0:11 0:10 0:09 0:08 0:07 0:06 0:05 0:04 0:03 0:02 0:01 End
  • 29. Vote Now <ul><li>Rate from 1 – 5 </li></ul><ul><li>5 = Excellent </li></ul>
  • 30. Pitch 9 2:00 1:59 1:58 1:57 1:56 1:55 1:54 1:53 1:52 1:51 1:50 1:49 1:48 1:47 1:46 1:45 1:44 1:43 1:42 1:41 1:40 1:39 1:38 1:37 1:36 1:35 1:34 1:33 1:32 1:31 1:30 1:29 1:28 1:27 1:26 1:25 1:24 1:23 1:22 1:21 1:20 1:19 1:18 1:17 1:16 1:15 1:14 1:13 1:12 1:11 1:10 1:09 1:08 1:07 1:06 1:05 1:04 1:03 1:02 1:01 1:00 0:59 0:58 0:57 0:56 0:55 0:54 0:53 0:52 0:51 0:50 0:49 0:48 0:47 0:46 0:45 0:44 0:43 0:42 0:41 0:40 0:39 0:38 0:37 0:36 0:35 0:34 0:33 0:32 0:31 0:30 0:29 0:28 0:27 0:26 0:25 0:24 0:23 0:22 0:21 0:20 0:19 0:18 0:17 0:16 0:15 0:14 0:13 0:12 0:11 0:10 0:09 0:08 0:07 0:06 0:05 0:04 0:03 0:02 0:01 End
  • 31. Vote Now <ul><li>Rate from 1 – 5 </li></ul><ul><li>5 = Excellent </li></ul>
  • 32. Pitch 10 2:00 1:59 1:58 1:57 1:56 1:55 1:54 1:53 1:52 1:51 1:50 1:49 1:48 1:47 1:46 1:45 1:44 1:43 1:42 1:41 1:40 1:39 1:38 1:37 1:36 1:35 1:34 1:33 1:32 1:31 1:30 1:29 1:28 1:27 1:26 1:25 1:24 1:23 1:22 1:21 1:20 1:19 1:18 1:17 1:16 1:15 1:14 1:13 1:12 1:11 1:10 1:09 1:08 1:07 1:06 1:05 1:04 1:03 1:02 1:01 1:00 0:59 0:58 0:57 0:56 0:55 0:54 0:53 0:52 0:51 0:50 0:49 0:48 0:47 0:46 0:45 0:44 0:43 0:42 0:41 0:40 0:39 0:38 0:37 0:36 0:35 0:34 0:33 0:32 0:31 0:30 0:29 0:28 0:27 0:26 0:25 0:24 0:23 0:22 0:21 0:20 0:19 0:18 0:17 0:16 0:15 0:14 0:13 0:12 0:11 0:10 0:09 0:08 0:07 0:06 0:05 0:04 0:03 0:02 0:01 End
  • 33. Vote Now <ul><li>Rate from 1 – 5 </li></ul><ul><li>5 = Excellent </li></ul>
  • 34. Pitch 11 2:00 1:59 1:58 1:57 1:56 1:55 1:54 1:53 1:52 1:51 1:50 1:49 1:48 1:47 1:46 1:45 1:44 1:43 1:42 1:41 1:40 1:39 1:38 1:37 1:36 1:35 1:34 1:33 1:32 1:31 1:30 1:29 1:28 1:27 1:26 1:25 1:24 1:23 1:22 1:21 1:20 1:19 1:18 1:17 1:16 1:15 1:14 1:13 1:12 1:11 1:10 1:09 1:08 1:07 1:06 1:05 1:04 1:03 1:02 1:01 1:00 0:59 0:58 0:57 0:56 0:55 0:54 0:53 0:52 0:51 0:50 0:49 0:48 0:47 0:46 0:45 0:44 0:43 0:42 0:41 0:40 0:39 0:38 0:37 0:36 0:35 0:34 0:33 0:32 0:31 0:30 0:29 0:28 0:27 0:26 0:25 0:24 0:23 0:22 0:21 0:20 0:19 0:18 0:17 0:16 0:15 0:14 0:13 0:12 0:11 0:10 0:09 0:08 0:07 0:06 0:05 0:04 0:03 0:02 0:01 End
  • 35. Vote Now <ul><li>Rate from 1 – 5 </li></ul><ul><li>5 = Excellent </li></ul>
  • 36. Pitch 12 2:00 1:59 1:58 1:57 1:56 1:55 1:54 1:53 1:52 1:51 1:50 1:49 1:48 1:47 1:46 1:45 1:44 1:43 1:42 1:41 1:40 1:39 1:38 1:37 1:36 1:35 1:34 1:33 1:32 1:31 1:30 1:29 1:28 1:27 1:26 1:25 1:24 1:23 1:22 1:21 1:20 1:19 1:18 1:17 1:16 1:15 1:14 1:13 1:12 1:11 1:10 1:09 1:08 1:07 1:06 1:05 1:04 1:03 1:02 1:01 1:00 0:59 0:58 0:57 0:56 0:55 0:54 0:53 0:52 0:51 0:50 0:49 0:48 0:47 0:46 0:45 0:44 0:43 0:42 0:41 0:40 0:39 0:38 0:37 0:36 0:35 0:34 0:33 0:32 0:31 0:30 0:29 0:28 0:27 0:26 0:25 0:24 0:23 0:22 0:21 0:20 0:19 0:18 0:17 0:16 0:15 0:14 0:13 0:12 0:11 0:10 0:09 0:08 0:07 0:06 0:05 0:04 0:03 0:02 0:01 End
  • 37. Vote Now <ul><li>Rate from 1 – 5 </li></ul><ul><li>5 = Excellent </li></ul>
  • 38. Pitch 13 2:00 1:59 1:58 1:57 1:56 1:55 1:54 1:53 1:52 1:51 1:50 1:49 1:48 1:47 1:46 1:45 1:44 1:43 1:42 1:41 1:40 1:39 1:38 1:37 1:36 1:35 1:34 1:33 1:32 1:31 1:30 1:29 1:28 1:27 1:26 1:25 1:24 1:23 1:22 1:21 1:20 1:19 1:18 1:17 1:16 1:15 1:14 1:13 1:12 1:11 1:10 1:09 1:08 1:07 1:06 1:05 1:04 1:03 1:02 1:01 1:00 0:59 0:58 0:57 0:56 0:55 0:54 0:53 0:52 0:51 0:50 0:49 0:48 0:47 0:46 0:45 0:44 0:43 0:42 0:41 0:40 0:39 0:38 0:37 0:36 0:35 0:34 0:33 0:32 0:31 0:30 0:29 0:28 0:27 0:26 0:25 0:24 0:23 0:22 0:21 0:20 0:19 0:18 0:17 0:16 0:15 0:14 0:13 0:12 0:11 0:10 0:09 0:08 0:07 0:06 0:05 0:04 0:03 0:02 0:01 End
  • 39. Vote Now <ul><li>Rate from 1 – 5 </li></ul><ul><li>5 = Excellent </li></ul>
  • 40. Pitch 14 2:00 1:59 1:58 1:57 1:56 1:55 1:54 1:53 1:52 1:51 1:50 1:49 1:48 1:47 1:46 1:45 1:44 1:43 1:42 1:41 1:40 1:39 1:38 1:37 1:36 1:35 1:34 1:33 1:32 1:31 1:30 1:29 1:28 1:27 1:26 1:25 1:24 1:23 1:22 1:21 1:20 1:19 1:18 1:17 1:16 1:15 1:14 1:13 1:12 1:11 1:10 1:09 1:08 1:07 1:06 1:05 1:04 1:03 1:02 1:01 1:00 0:59 0:58 0:57 0:56 0:55 0:54 0:53 0:52 0:51 0:50 0:49 0:48 0:47 0:46 0:45 0:44 0:43 0:42 0:41 0:40 0:39 0:38 0:37 0:36 0:35 0:34 0:33 0:32 0:31 0:30 0:29 0:28 0:27 0:26 0:25 0:24 0:23 0:22 0:21 0:20 0:19 0:18 0:17 0:16 0:15 0:14 0:13 0:12 0:11 0:10 0:09 0:08 0:07 0:06 0:05 0:04 0:03 0:02 0:01 End
  • 41. Vote Now <ul><li>Rate from 1 – 5 </li></ul><ul><li>5 = Excellent </li></ul>
  • 42. Pitch 15 2:00 1:59 1:58 1:57 1:56 1:55 1:54 1:53 1:52 1:51 1:50 1:49 1:48 1:47 1:46 1:45 1:44 1:43 1:42 1:41 1:40 1:39 1:38 1:37 1:36 1:35 1:34 1:33 1:32 1:31 1:30 1:29 1:28 1:27 1:26 1:25 1:24 1:23 1:22 1:21 1:20 1:19 1:18 1:17 1:16 1:15 1:14 1:13 1:12 1:11 1:10 1:09 1:08 1:07 1:06 1:05 1:04 1:03 1:02 1:01 1:00 0:59 0:58 0:57 0:56 0:55 0:54 0:53 0:52 0:51 0:50 0:49 0:48 0:47 0:46 0:45 0:44 0:43 0:42 0:41 0:40 0:39 0:38 0:37 0:36 0:35 0:34 0:33 0:32 0:31 0:30 0:29 0:28 0:27 0:26 0:25 0:24 0:23 0:22 0:21 0:20 0:19 0:18 0:17 0:16 0:15 0:14 0:13 0:12 0:11 0:10 0:09 0:08 0:07 0:06 0:05 0:04 0:03 0:02 0:01 End
  • 43. Vote Now <ul><li>Rate from 1 – 5 </li></ul><ul><li>5 = Excellent </li></ul>
  • 44. Pitch 16 2:00 1:59 1:58 1:57 1:56 1:55 1:54 1:53 1:52 1:51 1:50 1:49 1:48 1:47 1:46 1:45 1:44 1:43 1:42 1:41 1:40 1:39 1:38 1:37 1:36 1:35 1:34 1:33 1:32 1:31 1:30 1:29 1:28 1:27 1:26 1:25 1:24 1:23 1:22 1:21 1:20 1:19 1:18 1:17 1:16 1:15 1:14 1:13 1:12 1:11 1:10 1:09 1:08 1:07 1:06 1:05 1:04 1:03 1:02 1:01 1:00 0:59 0:58 0:57 0:56 0:55 0:54 0:53 0:52 0:51 0:50 0:49 0:48 0:47 0:46 0:45 0:44 0:43 0:42 0:41 0:40 0:39 0:38 0:37 0:36 0:35 0:34 0:33 0:32 0:31 0:30 0:29 0:28 0:27 0:26 0:25 0:24 0:23 0:22 0:21 0:20 0:19 0:18 0:17 0:16 0:15 0:14 0:13 0:12 0:11 0:10 0:09 0:08 0:07 0:06 0:05 0:04 0:03 0:02 0:01 End
  • 45. Vote Now <ul><li>Rate from 1 – 5 </li></ul><ul><li>5 = Excellent </li></ul>
  • 46. Pitch 17 2:00 1:59 1:58 1:57 1:56 1:55 1:54 1:53 1:52 1:51 1:50 1:49 1:48 1:47 1:46 1:45 1:44 1:43 1:42 1:41 1:40 1:39 1:38 1:37 1:36 1:35 1:34 1:33 1:32 1:31 1:30 1:29 1:28 1:27 1:26 1:25 1:24 1:23 1:22 1:21 1:20 1:19 1:18 1:17 1:16 1:15 1:14 1:13 1:12 1:11 1:10 1:09 1:08 1:07 1:06 1:05 1:04 1:03 1:02 1:01 1:00 0:59 0:58 0:57 0:56 0:55 0:54 0:53 0:52 0:51 0:50 0:49 0:48 0:47 0:46 0:45 0:44 0:43 0:42 0:41 0:40 0:39 0:38 0:37 0:36 0:35 0:34 0:33 0:32 0:31 0:30 0:29 0:28 0:27 0:26 0:25 0:24 0:23 0:22 0:21 0:20 0:19 0:18 0:17 0:16 0:15 0:14 0:13 0:12 0:11 0:10 0:09 0:08 0:07 0:06 0:05 0:04 0:03 0:02 0:01 End
  • 47. Vote Now <ul><li>Rate from 1 – 5 </li></ul><ul><li>5 = Excellent </li></ul>
  • 48. Pitch 18 2:00 1:59 1:58 1:57 1:56 1:55 1:54 1:53 1:52 1:51 1:50 1:49 1:48 1:47 1:46 1:45 1:44 1:43 1:42 1:41 1:40 1:39 1:38 1:37 1:36 1:35 1:34 1:33 1:32 1:31 1:30 1:29 1:28 1:27 1:26 1:25 1:24 1:23 1:22 1:21 1:20 1:19 1:18 1:17 1:16 1:15 1:14 1:13 1:12 1:11 1:10 1:09 1:08 1:07 1:06 1:05 1:04 1:03 1:02 1:01 1:00 0:59 0:58 0:57 0:56 0:55 0:54 0:53 0:52 0:51 0:50 0:49 0:48 0:47 0:46 0:45 0:44 0:43 0:42 0:41 0:40 0:39 0:38 0:37 0:36 0:35 0:34 0:33 0:32 0:31 0:30 0:29 0:28 0:27 0:26 0:25 0:24 0:23 0:22 0:21 0:20 0:19 0:18 0:17 0:16 0:15 0:14 0:13 0:12 0:11 0:10 0:09 0:08 0:07 0:06 0:05 0:04 0:03 0:02 0:01 End
  • 49. Vote Now <ul><li>Rate from 1 – 5 </li></ul><ul><li>5 = Excellent </li></ul>
  • 50. Pitch 19 2:00 1:59 1:58 1:57 1:56 1:55 1:54 1:53 1:52 1:51 1:50 1:49 1:48 1:47 1:46 1:45 1:44 1:43 1:42 1:41 1:40 1:39 1:38 1:37 1:36 1:35 1:34 1:33 1:32 1:31 1:30 1:29 1:28 1:27 1:26 1:25 1:24 1:23 1:22 1:21 1:20 1:19 1:18 1:17 1:16 1:15 1:14 1:13 1:12 1:11 1:10 1:09 1:08 1:07 1:06 1:05 1:04 1:03 1:02 1:01 1:00 0:59 0:58 0:57 0:56 0:55 0:54 0:53 0:52 0:51 0:50 0:49 0:48 0:47 0:46 0:45 0:44 0:43 0:42 0:41 0:40 0:39 0:38 0:37 0:36 0:35 0:34 0:33 0:32 0:31 0:30 0:29 0:28 0:27 0:26 0:25 0:24 0:23 0:22 0:21 0:20 0:19 0:18 0:17 0:16 0:15 0:14 0:13 0:12 0:11 0:10 0:09 0:08 0:07 0:06 0:05 0:04 0:03 0:02 0:01 End
  • 51. Vote Now <ul><li>Rate from 1 – 5 </li></ul><ul><li>5 = Excellent </li></ul>
  • 52. Pitch 1 Questions
  • 53. Pitch 2 Questions
  • 54. Pitch 3 Questions
  • 55. Pitch 4 Questions
  • 56. Lunch
  • 57. TSA – The Story So Far
  • 58. TSA - The scope of our remit <ul><li>New regulator for social housing </li></ul><ul><li>Initially working for Housing Association tenants </li></ul><ul><li>From spring 2010 we will work across Housing Associations, Councils and Arms Length Management Organisations </li></ul><ul><li>We have new powers to take action to improve services </li></ul><ul><li>Our ultimate aim is to make a difference to 10 million people living in social housing </li></ul>
  • 59. 1. Key messages from the National Conversation?
  • 60. 1. What have tenants told us? <ul><li>Service delivery priorities </li></ul><ul><ul><li>Repairs and Maintenance </li></ul></ul><ul><ul><li>Safety and Security in Neighbourhood (inc ASB) </li></ul></ul><ul><ul><li>Reasonable/affordable rents </li></ul></ul><ul><ul><li>Decent quality homes </li></ul></ul><ul><li>Service delivery experience </li></ul><ul><ul><li>Many landlords performing well and majority of tenants are satisfied with service they receive (‘fairly’ rather than ‘very’ satisfied) </li></ul></ul><ul><ul><li>Some receive a poor service, and those actively involved likely to be less satisfied </li></ul></ul><ul><li>Service delivery expectations </li></ul><ul><ul><li>‘ Excellence’ relates to softer interpersonal issues as well as service delivery and efficiency </li></ul></ul><ul><ul><li>“ Get the basics right” </li></ul></ul>
  • 61. 1. What have tenants told us? <ul><li>Tenant Involvement </li></ul><ul><ul><li>Tenants want to be consulted, involved in decisions, and have high quality communications from their landlord </li></ul></ul><ul><ul><li>Involvement should be broad (not narrow), empowering (not controlling) and genuine (not a ‘tick box’) </li></ul></ul><ul><li>Tenant Choice </li></ul><ul><ul><li>Tenants want choice, esp. in relation to Repairs and Main’ and design of their homes </li></ul></ul><ul><ul><li>Relationship between desire for choice and dissatisfaction with landlord (wanting choice to drive up standards?) </li></ul></ul><ul><ul><li>BME tenants dissatisfied with choice, esp. in allocations. </li></ul></ul><ul><li>Tenant Scrutiny </li></ul><ul><ul><li>Tenants want appropriate processes for dealing with service failure, an excellent complaint handling process, an opportunity to hold landlords to account – and to ensure they deliver on their promises </li></ul></ul><ul><ul><li>Tenants expressed scepticism about mergers and group structures and their accountability to tenants </li></ul></ul>
  • 62. The Second Phase of Consultation <ul><li>Discussion Document Launched 9 th June </li></ul><ul><li>Suggestions for what might be included in the new standards </li></ul><ul><li>Broad consultation approach </li></ul><ul><ul><ul><ul><li>Written responses </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Feedback from events </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Local conversations </li></ul></ul></ul></ul><ul><ul><ul><ul><li>TSA direct contact with tenants, landlords and stakeholders </li></ul></ul></ul></ul><ul><li>Consultation closes 8 th September </li></ul>
  • 63. 2. Early thoughts on area for standards? THEME Standards to apply 1. The Service Offer to tenants Quality of accommodation (Decent Homes) Tenant Choice and Customer Service Repairs and Maintenance Neighbourhood and Estate Management Anti-social Behaviour and Security 2. Tenant Empowerment and Involvement Empowerment Complaints Local Area Cooperation 3. The Tenancy Agreement Rents Tenure Allocations 4. Governance Governance 5. Viability Viability 6. Value for Money Efficiency and Value for Money
  • 64. Cross-cutting themes <ul><li>Diversity </li></ul><ul><li>Tenants with care & support needs </li></ul>
  • 65. 2. Our approach <ul><ul><li>Based on Cave vision of “co-regulation” </li></ul></ul><ul><ul><li>Many activities necessary to achieve outcomes will be undertaken by providers with their tenants rather than directly by the TSA </li></ul></ul><ul><ul><li>A balance between formal regulation and (validated) self-regulation </li></ul></ul><ul><ul><ul><li>Important to define the right starting point </li></ul></ul></ul><ul><ul><ul><li>Encourage capacity within sector for co-regulation to work successfully </li></ul></ul></ul><ul><ul><ul><li>Progressive move in direction of greater self regulation over time </li></ul></ul></ul>
  • 66. Feedback Sound bites <ul><li>Get things right first time! </li></ul><ul><li>The standards need to be written in plain English in a way which is meaningful to tenants </li></ul><ul><li>There needs to be greater focus on responding to the diverse needs of individuals including those who are vulnerable </li></ul><ul><li>The standard must consider the customer experience e.g. good communication, ease of reporting & offering choice </li></ul>
  • 67. Next Steps <ul><li>Developing the Statutory Consultation </li></ul><ul><li>Continuing to listen and shape our approach </li></ul><ul><li>12 week consultation launched in November 2009 </li></ul><ul><li>Inclusive approach through: </li></ul><ul><ul><ul><ul><li>Written responses </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Feedback from events </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Local conversations – Tenants & Boards </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Regional Events </li></ul></ul></ul></ul>
  • 68. National Standards versus Local Deals
  • 69. Best practice <ul><li>We will not necessarily be the owners of good practice, but will recognise the work of others including Chartered Institute of Housing and Audit Commission. </li></ul>We want to encourage all landlords to learn from each other We have a role in identifying and sharing good practice and excellence in order to drive landlords’…performance for the benefit of their tenants
  • 70. Local Standards <ul><ul><li>Landlords and tenants working together to improve levels of service delivered </li></ul></ul><ul><ul><li>To supplement the standards in a national framework </li></ul></ul><ul><ul><li>Local standards to reflect local communities and needs </li></ul></ul><ul><ul><li>What do we mean by local? </li></ul></ul><ul><ul><li>Local Standard Pilots </li></ul></ul>
  • 71. Standard Areas for Local Pilots Theme Standard Area Service offer to tenants Quality of accommodation (decent homes) Tenant choice and customer service Repairs and maintenance Neighbourhood and estate management Anti social behaviour and security Tenant empowerment and involvement Tenant empowerment The tenancy agreement Allocations
  • 72. Response and Programme Landlord Type Proportion of Applications Proportion of Pilots Housing Associations 70% 61% Arms Length Management Organisations 16% 16% Local Authorities 11% 13% Co-operatives/ Tenant Management Organisations 3% 6% Multiple Landlords 1% 3%
  • 73. Purpose of the Pilots <ul><li>To inform how local standards can be: </li></ul><ul><ul><ul><li>Formulated </li></ul></ul></ul><ul><ul><ul><li>Measured </li></ul></ul></ul><ul><ul><ul><li>Reported to the TSA </li></ul></ul></ul><ul><ul><ul><li>Used to hold landlords to account </li></ul></ul></ul><ul><ul><ul><li>Regulated </li></ul></ul></ul>
  • 74. Timetable for Pilots <ul><ul><li>Applicants notified by 9 September 2009 </li></ul></ul><ul><ul><li>Report in December 2009 </li></ul></ul><ul><ul><li>Report in March 2010 </li></ul></ul><ul><ul><li>Standards in place by April 2010 </li></ul></ul>
  • 75. Ladders of Intervention Routine Remedial Radical Supporting Improvement Compensation Enforcement Notice Appoint board Member (or Radical?) Penalties Compulsory Transfer of Management Appoint a Manager Compulsory Tender Direction to HCA Short Notice Inspections Voluntary Undertaking Kitemarking Peer Support TSA Support Through Tenant Excellence Ongoing Monitoring Inspections (or Remedial?) Draft Intervention Toolkit
  • 76. National Tenant Voice from grass roots to government Richard Crossley NTV Co-ordinator
  • 77. The story so far…….. Cave Review proposed a National Tenant Voice to “to give tenants both a voice and expertise at national level” Government set up tenant-majority project group to advise it on setting up NTV
  • 78. Citizens of Equal Worth Project group produced its report following consultation with tenants Proposals accepted by Housing Minster in Dec 2008 Project group asked to continue advising on the set-up Road-shows held May/June 2009
  • 79. From grassroots to government: what the NTV will do <ul><li>Enable tenants to influence policy and practice at national level </li></ul><ul><ul><li>Research into tenants’ experiences </li></ul></ul><ul><ul><li>Communicate – a two-way dialogue with tenants </li></ul></ul><ul><ul><li>Support for representative tenant structures nationally and regionally </li></ul></ul><ul><li>It will promote a positive image of </li></ul><ul><li>social housing </li></ul>
  • 80. NTV structure - a non-departmental public body National Tenant Council 50 tenants Board 9 tenants, 6 others Accountability Committee 7 members tenants 24 nominations 26 by open recruitment Others: open recruitment
  • 81. National Tenant Council <ul><li>50 tenants </li></ul><ul><ul><ul><li>Open recruitment process: 26 </li></ul></ul></ul><ul><ul><ul><li>National Tenants Organisations: 12 </li></ul></ul></ul><ul><ul><ul><li>Regional representation: 9 </li></ul></ul></ul><ul><ul><ul><li>TPAS representative structures: 3 </li></ul></ul></ul><ul><li>Will meet about 4 times a year </li></ul><ul><li>Its purpose is to discuss and give views on housing policy issues </li></ul><ul><li>Our aspiration is for it to broadly reflect the profile of </li></ul><ul><li>social housing tenants – particularly with regard to age, </li></ul><ul><li>ethnicity and regional spread </li></ul>
  • 82. Accountability Committee <ul><li>Five nominees chosen by the National Tenant Organisations to be objective and impartial </li></ul><ul><li>One nominee chosen by TPAS; one nominee chosen by CLG </li></ul><ul><li>The only role of the Accountability Committee is to decide on National Tenant Council and Board membership </li></ul><ul><li>NTO nominees – Trevor Bell, Martyn Kingsford, Blase Lambert, </li></ul><ul><li>Sarah Davis, Alison Hopkins </li></ul><ul><li>TPAS – Nigel Long </li></ul><ul><li>CLG – Paul Downie </li></ul>
  • 83. National Tenant Voice wants to give opportunities to as many tenants as possible to input into policy discussions <ul><li>national tenants’ organisations </li></ul><ul><li>tenants federations </li></ul><ul><li>county / regional tenants organisations </li></ul><ul><li>BME groups </li></ul><ul><li>young people’s organisations </li></ul><ul><li>leaseholder groups </li></ul><ul><li>others? </li></ul>
  • 84. National Tenant Council NTV Board Accountability Committee CLG – as sponsoring government department National Tenant Organisations County federations District federations Regional groups Tenants Forums Tenants and Residents Associations T e n a n t s Policy decision-makers: government, regulator, etc
  • 85. How can we maximize opportunities for tenants to input to policy discussions? <ul><li>Our plans include </li></ul><ul><li>Research into tenants’ experiences </li></ul><ul><li>Regular e-bulletins and newsletters </li></ul><ul><li>Web-based discussion forum(s) </li></ul><ul><li>Other ideas? </li></ul>
  • 86. Regional policy forums Large one-day events, perhaps three or four a year, held in different regions <ul><li>Would your tenants find these a useful a way to input into national policy? </li></ul><ul><li>5 – very useful </li></ul><ul><li>4 – useful </li></ul><ul><li>3 – maybe </li></ul><ul><li>2 – marginally useful </li></ul><ul><li>1 – not useful at all </li></ul>
  • 87. Regular road shows, touring the country? Small (50 or so tenants) 2-hour events – lots of them <ul><li>Would your tenants find these a useful a way to input into national policy? </li></ul><ul><li>5 – very useful </li></ul><ul><li>4 – useful </li></ul><ul><li>3 – maybe </li></ul><ul><li>2 – marginally useful </li></ul><ul><li>1 – not useful at all </li></ul>
  • 88. Policy briefings for tenants organisations Easy-to-read policy briefings as-and-when required, setting out key questions and inviting responses <ul><li>Would your tenants find these a useful a way to input into national policy? </li></ul><ul><li>5 – very useful </li></ul><ul><li>4 – useful </li></ul><ul><li>3 – maybe </li></ul><ul><li>2 – marginally useful </li></ul><ul><li>1 – not useful at all </li></ul>
  • 89. ‘ Virtual’ policy forums Groups of tenants brought together to discuss specific issues through e-mail and/or telephone conferences <ul><li>Would your tenants find these a useful a way to input into national policy? </li></ul><ul><li>5 – very useful </li></ul><ul><li>4 – useful </li></ul><ul><li>3 – maybe </li></ul><ul><li>2 – marginally useful </li></ul><ul><li>1 – not useful at all </li></ul>
  • 90. Next steps <ul><li>National Tenant Council </li></ul><ul><ul><li>recruitment ended October 16 th , appointed late November 2009 </li></ul></ul><ul><ul><li>first meeting early 2010 </li></ul></ul><ul><li>Royal assent of Local Democracy, Economic Development & Construction Bill (clauses allow government to fund NTV) </li></ul><ul><li>Board recruited November 2009 – February 2010 </li></ul><ul><li>Project group decide on location, staffing structure </li></ul><ul><li>NTV registered as an incorporated organisation – January 2010 </li></ul><ul><li>NTV up and running by April 2010 </li></ul>
  • 91. To express an interest in receiving further information: e-mail [email_address]
  • 92. Question and Answer Session
  • 93. Summary & Evaluation Christine Rose Programme Director Sheffield City Council
  • 94. <ul><li>How was the communication leading up to today’s conference? </li></ul><ul><li>Very Poor </li></ul><ul><li>Poor </li></ul><ul><li>Average </li></ul><ul><li>Good </li></ul><ul><li>Excellent </li></ul>
  • 95. <ul><li>How was the organisation of the conference today? </li></ul><ul><li>Very Poor </li></ul><ul><li>Poor </li></ul><ul><li>Average </li></ul><ul><li>Good </li></ul><ul><li>Excellent </li></ul>
  • 96. <ul><li>Do you think there was a good atmosphere in the room? </li></ul><ul><li>Yes </li></ul><ul><li>No </li></ul>
  • 97. Do you feel motivated and inspired by this conference? Yes No
  • 98. Do you think the Dragons’ Den exercise was a good way of exchanging good practice? Yes No
  • 99. Do you think today’s conference represented good value for money? Yes No
  • 100. Would you attend another conference run by the Resident Involvement Champions in the future? Yes No
  • 101. <ul><li>How much would you be prepared to pay to attend future conferences? </li></ul><ul><li>Up to £50 each </li></ul><ul><li>£50 - £100 each </li></ul><ul><li>£100 - £150 each </li></ul><ul><li>£150 – £200 each </li></ul>
  • 102. <ul><li>How would you rate the food provided today? </li></ul><ul><li>Very Poor </li></ul><ul><li>Poor </li></ul><ul><li>Average </li></ul><ul><li>Good </li></ul><ul><li>Excellent </li></ul>
  • 103. <ul><li>Your overall impression of the conference? </li></ul><ul><li>Very Poor </li></ul><ul><li>Poor </li></ul><ul><li>Average </li></ul><ul><li>Good </li></ul><ul><li>Excellent </li></ul>
  • 104. Thank you for coming Have a safe journey home

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