Knowledge. Performance. Impact.
Portability – Meeting the Training and
Information Needs of the Mobile Workforce
January 1...
Introduction
Eric Bruner
Chief Technologist, GP
Strategies
2
As if You Didn’t Know…
0%
20%
40%
60%
80%
100%
2012 2013 2014 2015 2016 2017
Smartphones
Tablets
Portable PCs
Desktop PCs
...
4
Mobile Usage – Best of Class HCM Orgs
0%
20%
40%
60%
Formal L&D
Informal L&D
Internal
Collaboration
Previous Year Curren...
Mobile Learning
5
“Leveraging ubiquitous mobile
technology for the adoption or
augmentation
of knowledge, behaviors, or sk...
Mobile Learning Performance
6
“Leveraging ubiquitous mobile technology for the adoption or AUGMENTATION of
knowledge, BEHA...
Mobile Learning Performance
7
“Leveraging ubiquitous mobile technology for the adoption or AUGMENTATION of
knowledge, BEHA...
Mobile Learning Performance
8
“Leveraging ubiquitous mobile technology for the adoption or AUGMENTATION of
knowledge, BEHA...
Embedded Is Always Portable and In-Context
9
Corp apps? IT does the heavy lifting
Your users get just-in-time, @ context
The Portability TIME Shift
10
“Such great
stress reduction
not having to
complete this
during the
hectic
workday…”
http://...
The Portability Locale Shift
11
The Portability Locale Shift
12
Poll
Does your organization have a BYOD policy that allows
access to sensitive content on non-corporate devices
and/or awa...
Tell Me What You Really Want: Ubiquitous Mobile
Technology
14
same content,
presented so
they can find it,
navigate it, an...
Multi-“Window” Example
15
http://www.cancer.org/research/index
Portability Is Unpredictable
16
Glimpse of the Future
17
Glimpse of the Future
18
Glimpse of the Future
19
Authoring Environment
20https://www.inkling.com/habitat/
No Silver Bullet
21
X
• Web “apps”
– Performance lags behind native
on the device (especially
graphically or data-intense apps)
– Look and feel ...
XConsiderable Feedback From Users
23
Takeaways
• SOLVE the business need
– Build the APP that produces the
outcomes themselves
– Build LEARNING into the app –
...
© 2015 GP Strategies Corporation. All rights reserved. GP Strategies, GP Strategies and logo design, BlessingWhite, Rovsin...
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Portability - Meeting the Training and Information Needs of the Mobile Workforce

Companies are faced with an ever-increasing remote workforce. Additionally, the pace of business is hastening every day and the volume of knowledge that individual performers need to master to serve your customers is exploding more than ever before. Mobile isn’t just about how to best utilize the latest smartphone, it’s about “portability” and end user performance. It's more than merely pushing content from previously designed formats and providing just one more medium of communication to an already over communicated workforce - it's about changing how information and content is designed and used.
Published on: Mar 4, 2016
Published in: Career      
Source: www.slideshare.net


Transcripts - Portability - Meeting the Training and Information Needs of the Mobile Workforce

  • 1. Knowledge. Performance. Impact. Portability – Meeting the Training and Information Needs of the Mobile Workforce January 15, 2015 LBI – GP Strategies Company Confidential
  • 2. Introduction Eric Bruner Chief Technologist, GP Strategies 2
  • 3. As if You Didn’t Know… 0% 20% 40% 60% 80% 100% 2012 2013 2014 2015 2016 2017 Smartphones Tablets Portable PCs Desktop PCs Worldwide Smart Connected Device Shipment Forecast 1.5B 2.5B • 2010: iPad introduced • 2012: Phones + Tablets = 70% • 2013 Q4: Tablets > PCs • ~2014-2015 Tablets PCs annually
  • 4. 4 Mobile Usage – Best of Class HCM Orgs 0% 20% 40% 60% Formal L&D Informal L&D Internal Collaboration Previous Year Current • Mobile used for formal – Doubled in a single year – On par with informal • Mobile used for internal collaboration – Doubled in a single year – Exceeds formal/informal 39% have content aimed at customers; 35% aimed at partners/resellers
  • 5. Mobile Learning 5 “Leveraging ubiquitous mobile technology for the adoption or augmentation of knowledge, behaviors, or skills through education, training, or performance support while the mobility of the learner may be independent of time, location, and space.”
  • 6. Mobile Learning Performance 6 “Leveraging ubiquitous mobile technology for the adoption or AUGMENTATION of knowledge, BEHAVIORS, or skills through education, training, or PERFORMANCE SUPPORT while the mobility of the learner may be independent of time, location, and space.” ADL Mobile Learning Handbook sites.google.com/a/adlnet.gov/mobile-learning-guide/basics
  • 7. Mobile Learning Performance 7 “Leveraging ubiquitous mobile technology for the adoption or AUGMENTATION of knowledge, BEHAVIORS, or skills through education, training, or PERFORMANCE SUPPORT while the mobility of the learner may be independent of time, location, and space.” ADL Mobile Learning Handbook sites.google.com/a/adlnet.gov/mobile-learning-guide/basics allstate.com
  • 8. Mobile Learning Performance 8 “Leveraging ubiquitous mobile technology for the adoption or AUGMENTATION of knowledge, BEHAVIORS, or skills through education, training, or PERFORMANCE SUPPORT while the mobility of the learner may be independent of time, location, and space.” ADL Mobile Learning Handbook sites.google.com/a/adlnet.gov/mobile-learning-guide/basics allstate.com
  • 9. Embedded Is Always Portable and In-Context 9 Corp apps? IT does the heavy lifting Your users get just-in-time, @ context
  • 10. The Portability TIME Shift 10 “Such great stress reduction not having to complete this during the hectic workday…” http://www.pressgazette.co.uk/content/five-guardian-graphs-show-how-tablets-are-changing-web-
  • 11. The Portability Locale Shift 11
  • 12. The Portability Locale Shift 12
  • 13. Poll Does your organization have a BYOD policy that allows access to sensitive content on non-corporate devices and/or away from the corporate network? 13
  • 14. Tell Me What You Really Want: Ubiquitous Mobile Technology 14 same content, presented so they can find it, navigate it, and read it. - http://karenmcgrane.com/ “People … don’t want different content, or less content, tailored for the device. They want the They imagine that their devices are different-sized windows on the same content, not entirely different containers.”
  • 15. Multi-“Window” Example 15 http://www.cancer.org/research/index
  • 16. Portability Is Unpredictable 16
  • 17. Glimpse of the Future 17
  • 18. Glimpse of the Future 18
  • 19. Glimpse of the Future 19
  • 20. Authoring Environment 20https://www.inkling.com/habitat/
  • 21. No Silver Bullet 21 X
  • 22. • Web “apps” – Performance lags behind native on the device (especially graphically or data-intense apps) – Look and feel isn’t “native” – advanced gestures/functions may not be supported – Need to publish via “app” store – Cross-platform promise, not always… • The browser wars aren’t over – Various web browsers display the same HTML5 content differently – Certain web browsers display HTML5 better than others – HTML5 is browser version dependent – Some older versions don’t support HTML5 at all All Is Well…or Is It? 22 X http://pixgood.com/html5-css3-javascript-png.html http://www.codeproject.com/Articles/569895/DemoplusofplusPhoneGapplusonplusanplusAndroid
  • 23. XConsiderable Feedback From Users 23
  • 24. Takeaways • SOLVE the business need – Build the APP that produces the outcomes themselves – Build LEARNING into the app – leverage IT/business initiatives 24 X • No silver bullet – Lots of promise – Plan – Research • Allow for portability – Time shift – Locale shift
  • 25. © 2015 GP Strategies Corporation. All rights reserved. GP Strategies, GP Strategies and logo design, BlessingWhite, Rovsing Dynamics, Asentus, Information Horizons, PMC, Sandy, Bath Consultancy Group, Academy of Training, Martonhouse, Via Training, Beneast Training, Ultra, RWD, Communication Consulting, Option Six, Milsom, Clutterbuck Associates, PerformTech, Future Perfect, Smallpeice Enterprises, Prospero Learning Solutions, Lorien Engineering Solutions, GPiLEARN, GPCALCS, GPSteam, EtaPRO, and VirtualPlant are trademarks or registered trademarks of GP Strategies Corporation in the U.S. and other countries. All other trademarks are trademarks or registered trademarks of their respective owners. Proprietary to GP Strategies Corporation gpstrategies.com Eric Bruner Chief Technologist ebruner@gpstrategies.com Phone 443.367.9664 Join us on January 21st at 2:00 p.m. ET for our next 20-minute Learning Trends Series webinar: Predictive Personalization

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