Ordering Food or DrinkAround the Pool
Originally, the desperate
waving to pool waiters.
• Frustration for guests
• Delayed...
Ordering Food or DrinkAround the Pool
Next, the buzzer.
• An improvement - removes the guest frustration. But still...
• ....
The Digital Generation: Poolside
Poolside is brought to you by D&H Hospitality Systems,
the developers of
Wine & Dine: the iMenu
The premier fine dining ta...
Poolside
• Allows your guests to view
your poolside menu and
drinks list on THEIR mobile
device
• And then allows them to
...
What is Poolside?
Poolside is an app on an individual's mobile device that allows him to
view and order from the poolside ...
So How Does it Work?
Individual Downloads Poolside onto his Device
Maybe it's already on his
device before coming to your
hotel (used at a hote...
Once Checked in at a Participating Hotel...
• ... the individual then opens Poolside
• And inputs hotel code, room number,...
Once at the Pool....
• ... he opens Poolside
• And then submits his order.
• Browses the menu
Indicating clearly where he is…
• Before completing his order, he is asked to input his location.
• The guest refers to th...
How Can a User Indicate his Location?
• Poolside supports custom
maps of the poolside tables,
bar, or other areas if you
p...
How Does the Hotel Learn of the Order?
The orders are sent to an
app, Poolside PoolBar, on an
android device (the Order
Ma...
On WhatAndroid Device Should the Poolside
PoolBarApp be Installed?
It's completely up to the hotel. Maybe:
• On a tablet b...
What information is received on the PoolBar App?
• The guest’s name
• The guest’s status (day guest,
checked-in guest, res...
The Poolside PoolBarApp
At-a-glance
guest info
Order actions
Order details
So What are the Benefits of Poolside?
1. Your guests have the
poolside menu with them
all the time, and don't need
to requ...
So What are the Benefits of Poolside?
2. The waiter spends less
(actually nil) time going
back & forward carrying
menus or...
So What are the Benefits of Poolside?
3. Digital photos of the items can be
displayed in the menu - which will be
effectiv...
So What are the Benefits of Poolside?
4. The obvious benefits of having the
menu categories presented in multiple
language...
So What are the Benefits of Poolside?
5. The ability to check that the name and room number of the
guest correlate BEFORE ...
So What are the Benefits of Poolside?
6. Scope to promote offers through the
app (happy hour, special promotions on
certai...
So What are the Benefits of Poolside?
7. The facility to quickly
and easily make instant
changes to your menus.
So What are the Benefits of Poolside?
8. And all this without needing to buy any hardware... just a
modest license fee.
How is the Menu Set Up in the System?
• Sets up your hotel's menu
in the system in the first
instance... for no charge!
D&...
So How Much Does it Cost?
• A monthly fee of US$150, but...
• A three month free trial of the system is available
Poolside is already proving very
popular with many resort hotels
and guests around the world.
So What to do Now?
To proceed with a trial, just create a Dropbox (dropbox.com) folder,
inserting:
• Your poolside menu (i...
Then D&H Will:
1) Acknowledge receipt by email within 24 hours
2) Provide the following within two weeks:
• The hotel's un...
Free trials are limited; contact
us today to start yours!
What Some Hotels are SayingAbout Poolside
"This will increase our poolside F&B sales by at least 100%."
"What is there to ...
Poolside v7
of 32

Poolside v7

Published on: Mar 4, 2016
Source: www.slideshare.net


Transcripts - Poolside v7

  • 1. Ordering Food or DrinkAround the Pool Originally, the desperate waving to pool waiters. • Frustration for guests • Delayed receipt of orders • And lost orders
  • 2. Ordering Food or DrinkAround the Pool Next, the buzzer. • An improvement - removes the guest frustration. But still... • ... back & forth by waiters to get orders • ... some delay in submitting orders • ... images and languages restricted by the menu real-estate.
  • 3. The Digital Generation: Poolside
  • 4. Poolside is brought to you by D&H Hospitality Systems, the developers of Wine & Dine: the iMenu The premier fine dining tablet-based digital menu system. Deliva Independently branded food ordering app for restaurants and supermarkets. Life@ Community based app covering various local services, including food delivery, groceries, taxi service, and more, operating across several countries.
  • 5. Poolside • Allows your guests to view your poolside menu and drinks list on THEIR mobile device • And then allows them to transmit their order instantly
  • 6. What is Poolside? Poolside is an app on an individual's mobile device that allows him to view and order from the poolside menu of the hotel he's checked into. • Works on iOS & Android • Works on phone & tablet • Displays the selected menu of any participating hotel all over the world • Allows navigation in English, simplified Chinese, Spanish, Arabic, Japanese, Korean, Russian, French, German, Thai, Vietnamese, Portuguese and Hebrew • Allows images of dishes, cocktails, etc.
  • 7. So How Does it Work?
  • 8. Individual Downloads Poolside onto his Device Maybe it's already on his device before coming to your hotel (used at a hotel elsewhere) Or he downloads while at your hotel from the relevant 'store' (maybe using QR code on signage within your hotel) The individual then registers (including his name.)
  • 9. Once Checked in at a Participating Hotel... • ... the individual then opens Poolside • And inputs hotel code, room number, departure date. • The hotel's poolside menu then appears - and remains till check-out date.
  • 10. Once at the Pool.... • ... he opens Poolside • And then submits his order. • Browses the menu
  • 11. Indicating clearly where he is… • Before completing his order, he is asked to input his location. • The guest refers to the map of the hotel’s pool area within the app, with tables and sunbeds numbered. He finds his and inputs the number. • Or, if umbrellas/sunbeds are visibly numbered, he inputs accordingly.
  • 12. How Can a User Indicate his Location? • Poolside supports custom maps of the poolside tables, bar, or other areas if you prefer not to have numbers displayed on them. • Users can indicate their location through a simple field at checkout. The user enters his or her table/bed number here… After locating it on the map. Users can tap and slide the map to adjust the view.
  • 13. How Does the Hotel Learn of the Order? The orders are sent to an app, Poolside PoolBar, on an android device (the Order Management System or "OMS")
  • 14. On WhatAndroid Device Should the Poolside PoolBarApp be Installed? It's completely up to the hotel. Maybe: • On a tablet beside the POS system at the pool bar • On an android phone carried by a (roaming) pool waiter Either way, your staff can be alerted to new orders by vibration and/or sound on the app.
  • 15. What information is received on the PoolBar App? • The guest’s name • The guest’s status (day guest, checked-in guest, resident) • Full details of the order, including any ‘notes’ • The guest’s exact location at the pool • Time the order was placed
  • 16. The Poolside PoolBarApp At-a-glance guest info Order actions Order details
  • 17. So What are the Benefits of Poolside? 1. Your guests have the poolside menu with them all the time, and don't need to request a menu from your staff - or wave frantically for attention.
  • 18. So What are the Benefits of Poolside? 2. The waiter spends less (actually nil) time going back & forward carrying menus or taking orders.
  • 19. So What are the Benefits of Poolside? 3. Digital photos of the items can be displayed in the menu - which will be effective at increasing order volumes.
  • 20. So What are the Benefits of Poolside? 4. The obvious benefits of having the menu categories presented in multiple languages.
  • 21. So What are the Benefits of Poolside? 5. The ability to check that the name and room number of the guest correlate BEFORE preparing the orders (rather than finding out AFTERWARDS).
  • 22. So What are the Benefits of Poolside? 6. Scope to promote offers through the app (happy hour, special promotions on certain items) - which also appear through push notifications on your guests' mobile devices.
  • 23. So What are the Benefits of Poolside? 7. The facility to quickly and easily make instant changes to your menus.
  • 24. So What are the Benefits of Poolside? 8. And all this without needing to buy any hardware... just a modest license fee.
  • 25. How is the Menu Set Up in the System? • Sets up your hotel's menu in the system in the first instance... for no charge! D&H: • And then provides the hotel with access to the easy- to-use admin system for making instant changes to menu items or prices whenever required -- or for posting offers.
  • 26. So How Much Does it Cost? • A monthly fee of US$150, but... • A three month free trial of the system is available
  • 27. Poolside is already proving very popular with many resort hotels and guests around the world.
  • 28. So What to do Now? To proceed with a trial, just create a Dropbox (dropbox.com) folder, inserting: • Your poolside menu (in word or excel form) • Photos of the items, if available • Your hotel name • Your hotel address • The name and email address of the responsible person within the hotel Then share the folder with poolside@dh-hospitality.com.
  • 29. Then D&H Will: 1) Acknowledge receipt by email within 24 hours 2) Provide the following within two weeks: • The hotel's unique Poolside code (for pulling up that hotel's menu) • Access details for the admin system (for on-going menu changes) • Guides for the admin system and for the Order Management System. • Various PDFs (in English and/or other languages) for local printing - to alert guests of Poolside at your hotel.
  • 30. Free trials are limited; contact us today to start yours!
  • 31. What Some Hotels are SayingAbout Poolside "This will increase our poolside F&B sales by at least 100%." "What is there to lose by trialling Poolside? Nothing." "This could allow us to reduce our manpower at the poolside. And at the same time, enhance customer service!"

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