Preventing Network
Outages
Today’s Presenter
Kevin Jackson
Technical Solutions Consultant
HelpSystems
Agenda
• Understanding what causes network outages
• Identify, verify, and remediate the potential impact on network healt...
Identify, verify, and remediate the potential impact
on network health
• Human error: see if a change had a positive or ne...
Brand failures
Amazon Cloud Outage
Cause: network configuration change affected cloud data store
Cost: 10 day credit to al...
Brand failures
Blackberry Server Outage
Cause: core switch failure
Cost: millions of users affected worldwide for 24 + hou...
Brand failures
Navitaire (Virgin Blue's Reservation Management Company)
Cause: online booking systems went down, suffered ...
Brand failures
Bloomberg Terminal Outage
Cause: combination of hardware and software failures in the network
Cost: 325,000...
Key features
• Device discovery and performance monitoring
• Display/visualize status information of your devices and thei...
Providing the visibility and capability
to prevent costly issues
• Real-time monitoring
• Leveraging the right technology
...
• Easy to use with other products and services
• Makes it easy to manage remote sites
• Hit problems before they become cr...
Who Uses InterMapper?
Questions?
Thank you for attending!
For more information:
Website:
www.helpsystems.com/intermapper
Telephone:
+1 603-643-9600 support...
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Preventing Network Outages

Understanding What Causes Network Outages Identify, verify, and remediate the potential impact on network health Human error: see if a change had a positive or negative impact on your network Environmental factors: keep environmental conditions under control to protect hardware Configuration issues: if a device is not properly configured, network performance issues can occur Lack of visibility into your network: prevents you from determining issues before they cause outages
Published on: Mar 4, 2016
Published in: Software      
Source: www.slideshare.net


Transcripts - Preventing Network Outages

  • 1. Preventing Network Outages
  • 2. Today’s Presenter Kevin Jackson Technical Solutions Consultant HelpSystems
  • 3. Agenda • Understanding what causes network outages • Identify, verify, and remediate the potential impact on network health • Financial impact of network outages on your operations • What network monitoring attributes are effective in preventing outages • Identify key features and toolset • How network monitoring software can improve network efficiency and performance • Providing the visibility and capability to prevent costly issues • Q&A
  • 4. Identify, verify, and remediate the potential impact on network health • Human error: see if a change had a positive or negative impact on your network • Environmental factors: keep environmental conditions under control to protect hardware • Configuration issues: if a device is not properly configured, network performance issues can occur • Lack of visibility into your network: prevents you from determining issues before they cause outages Understanding What Causes Network Outages
  • 5. Brand failures Amazon Cloud Outage Cause: network configuration change affected cloud data store Cost: 10 day credit to all users affected, resulting in $$$ lost The Financial Impact of Network Outages on Your Operations
  • 6. Brand failures Blackberry Server Outage Cause: core switch failure Cost: millions of users affected worldwide for 24 + hours, resulting in $$$ lost The Financial Impact of Network Outages on Your Operations
  • 7. Brand failures Navitaire (Virgin Blue's Reservation Management Company) Cause: online booking systems went down, suffered a hardware failure Cost: Navitaire had to pay 20 million in compensation to Virgin Blue for the outage The Financial Impact of Network Outages on Your Operations
  • 8. Brand failures Bloomberg Terminal Outage Cause: combination of hardware and software failures in the network Cost: 325,000 subscribers had to pick up the phone to make their trades The Financial Impact of Network Outages on Your Operations
  • 9. Key features • Device discovery and performance monitoring • Display/visualize status information of your devices and their behaviors • Use exception-based alerting and notification to keep you informed What Network Monitoring Attributes Are Effective in Preventing Outages
  • 10. Providing the visibility and capability to prevent costly issues • Real-time monitoring • Leveraging the right technology • Live map of network • Flow-based technology • Layer 2 mapping • Log data analysis (Syslog/Splunk) • Optimize devices to support current recommended performance levels How Network Monitoring Software Can Improve Network Efficiency and Performance
  • 11. • Easy to use with other products and services • Makes it easy to manage remote sites • Hit problems before they become critical • Reduce costs associated with downtime • Help with forecasting IT budgets • Reduce costs of network management • Proactive approach to ensure healthy network • Low cost = high rewards Why Use InterMapper?
  • 12. Who Uses InterMapper?
  • 13. Questions?
  • 14. Thank you for attending! For more information: Website: www.helpsystems.com/intermapper Telephone: +1 603-643-9600 support Kevin Jackson Technical Solutions Consultant T: +1 952-486-6847 kevin.jackson@helpsystems.com

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