N.A.S.T.F. 2009 “ What’s Happening With The Independent Auto Repair Industry Regarding Scan Tools?” Charlie Gorman
Who is CAS ? <ul><li>Connected Automotive Systems </li></ul><ul><li>15+ years in business </li></ul><ul><li>Employ 18 ful...
CAS of New England Our Mission Statement To provide only the best quality tools, information and training solutions to t...
CAS of New England <ul><li>Our Sales Channels </li></ul><ul><ul><li>Direct in-field Employee Based Reps </li></ul></ul><...
CAS of New England <ul><li>Our Product Focus </li></ul><ul><ul><li>Scan Tools & Accessories (Laptops) </li></ul></ul><ul...
CAS of New England <ul><li>Our Typical Customer? </li></ul><ul><ul><li>Aftermarket repair shops </li></ul></ul><ul><ul><...
Scan Tool Landscape <ul><li>Topic Areas </li></ul><ul><ul><li>General Purpose vs. OEM Scanners </li></ul></ul><ul><ul><li>...
Scan Tool Landscape General Purpose vs. OEM <ul><li>1980’s - GP Handheld Scanners </li></ul><ul><li>1990’s - Start of OEM...
Scan Tool Landscape General Purpose vs. OEM <ul><li>Shops Reactions? </li></ul><ul><ul><li>80’s – Big Box analyzers  Ha...
Scan Tool Landscape Hardware Platforms <ul><li>Because of CAN protocols we have been in a 5 year state of transition </li>...
Scan Tool Landscape Hardware Platforms <ul><li>Today’s Typical Hardware Platform: </li></ul><ul><ul><li>Vehicle hardwired ...
Scan Tool Landscape Delivery of Product Updates <ul><li>Scan Tool Updates and Flash Calibration files </li></ul><ul><ul><l...
Scan Tool Landscape Delivery of Product Updates <ul><li>The trend of ‘Timing out’ internet supplied applications is a doub...
Scan Tool Landscape Issues & Opportunities <ul><li>Issue: Security Access </li></ul><ul><ul><li>Why do most shops buy an ...
Scan Tool Landscape Issues & Opportunities <ul><li>Issue: Technical support in timely manner </li></ul><ul><ul><li>With a...
Scan Tool Landscape Issues & Opportunities <ul><li>Issue: CLONES </li></ul><ul><ul><li>The internet makes the world flat ...
Scan Tool Landscape Issues & Opportunities <ul><li>Issue: Mandated PC Hardware </li></ul><ul><ul><li>All current OEM apps...
Scan Tool Landscape Issues & Opportunities <ul><li>Issue: Total Cost of Ownership for multi lines </li></ul><ul><ul><li>I...
Scan Tool Landscape Issues & Opportunities <ul><li>Opportunity: Competitive Advantage! </li></ul><ul><li>The Playing Fiel...
? QUESTIONS ? John Jenkins CAS of New England
N.A.S.T.F. 2009 “ What’s Happening With The Independent Auto Repair Industry Regarding Scan Tools?” Charlie Gorman
 
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N.A.S.T.F. 2009

Published on: Mar 3, 2016
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Transcripts - N.A.S.T.F. 2009

  • 1. N.A.S.T.F. 2009 “ What’s Happening With The Independent Auto Repair Industry Regarding Scan Tools?” Charlie Gorman
  • 2. Who is CAS ? <ul><li>Connected Automotive Systems </li></ul><ul><li>15+ years in business </li></ul><ul><li>Employ 18 full time / 7 part time </li></ul><ul><li>Three focus areas: </li></ul><ul><ul><li>Diagnostic Scan Tools </li></ul></ul><ul><ul><li>Technical Training & Technical Support </li></ul></ul><ul><ul><li>Management Training… </li></ul></ul>
  • 3. CAS of New England Our Mission Statement To provide only the best quality tools, information and training solutions to the automotive repair aftermarket thru a network of professional automotive consultants. To ultimately provide assistance to repair facilities in helping each shop and individual customer achieve both their own personal and professional goals…
  • 4. CAS of New England <ul><li>Our Sales Channels </li></ul><ul><ul><li>Direct in-field Employee Based Reps </li></ul></ul><ul><ul><li>Direct in-field Independent Agents </li></ul></ul><ul><ul><li>Web Presence: www.OEMTools.com </li></ul></ul><ul><ul><li>Ebay Store: OEMTools </li></ul></ul><ul><ul><li>Word of Mouth!… </li></ul></ul>
  • 5. CAS of New England <ul><li>Our Product Focus </li></ul><ul><ul><li>Scan Tools & Accessories (Laptops) </li></ul></ul><ul><ul><ul><li>OEM Applications </li></ul></ul></ul><ul><ul><ul><ul><li>Tech-2 / IDS / StarMobile / HDS / Heavy Duty Truck </li></ul></ul></ul></ul><ul><ul><ul><li>General Purpose Aftermarket Apps </li></ul></ul></ul><ul><ul><ul><ul><li>Hanatech Ultrascan • OTC Genisys </li></ul></ul></ul></ul><ul><ul><ul><li>Specific Purpose Aftermarket Apps </li></ul></ul></ul><ul><ul><ul><ul><li>VCDM • iScan-II • JPro HD • PCRetriever • J2534 • Motorcycle… </li></ul></ul></ul></ul>
  • 6. CAS of New England <ul><li>Our Typical Customer? </li></ul><ul><ul><li>Aftermarket repair shops </li></ul></ul><ul><ul><li>Fleet Garages </li></ul></ul><ul><ul><li>Vocational Schools </li></ul></ul><ul><ul><li>Government Agencies </li></ul></ul><ul><ul><li>New and Used Car Dealers… </li></ul></ul>
  • 7. Scan Tool Landscape <ul><li>Topic Areas </li></ul><ul><ul><li>General Purpose vs. OEM Scanners </li></ul></ul><ul><ul><li>Hardware platforms </li></ul></ul><ul><ul><li>Delivery of product updates/cal files </li></ul></ul><ul><ul><li>Issues and Opportunities… </li></ul></ul>
  • 8. Scan Tool Landscape General Purpose vs. OEM <ul><li>1980’s - GP Handheld Scanners </li></ul><ul><li>1990’s - Start of OEM Handhelds </li></ul><ul><ul><li>GM Tech-2 •Ford NGS •Chrysler DRB </li></ul></ul><ul><ul><li>Vetronix Mastertech Toyota/Honda/Kia/Isuzu </li></ul></ul><ul><li>2000’s - PC Proprietary OEM apps </li></ul><ul><ul><li>GM •Ford •Chrysler •Toyota •Honda •Nissan … </li></ul></ul>
  • 9. Scan Tool Landscape General Purpose vs. OEM <ul><li>Shops Reactions? </li></ul><ul><ul><li>80’s – Big Box analyzers  Handheld GP Scanner </li></ul></ul><ul><ul><li>90’s – 1 HH Scanner  Multiple HH Scanners </li></ul></ul><ul><ul><li>2000’s Typical Scenario in Shop </li></ul></ul><ul><ul><ul><li>One General Purpose HH Scanner </li></ul></ul></ul><ul><ul><ul><ul><li>SnapOn – OTC – Hanatech - Vetronix </li></ul></ul></ul></ul><ul><ul><ul><li>Second Special Applications Scanner (HH or Laptop) </li></ul></ul></ul><ul><ul><ul><ul><li>RossTech – ProgRama – Autoland - Launch </li></ul></ul></ul></ul><ul><ul><ul><li>Additional OEM App laptop scanners as issues occur </li></ul></ul></ul><ul><ul><ul><ul><li>Typically multiple apps on one laptop </li></ul></ul></ul></ul><ul><ul><li>I expect this trend to continue for the next 5 yr… </li></ul></ul>
  • 10. Scan Tool Landscape Hardware Platforms <ul><li>Because of CAN protocols we have been in a 5 year state of transition </li></ul><ul><li>Virtually every scan tool had to be retro fitted or redesigned for CAN </li></ul><ul><li>The impact on Dealers was less significant than on Aftermarket shops </li></ul><ul><ul><li>Example: Chrysler DRB-III  StarScan/StarMobile… </li></ul></ul>
  • 11. Scan Tool Landscape Hardware Platforms <ul><li>Today’s Typical Hardware Platform: </li></ul><ul><ul><li>Vehicle hardwired to V ehicle I nterface M odule </li></ul></ul><ul><ul><li>VIM Hardwired or Wireless to Laptop PC </li></ul></ul><ul><ul><li>Laptop Running OE software App </li></ul></ul><ul><ul><li>PC connected to Internet for updates/reflashing </li></ul></ul><ul><ul><ul><li>PC in some cases running OE app remotely… </li></ul></ul></ul>
  • 12. Scan Tool Landscape Delivery of Product Updates <ul><li>Scan Tool Updates and Flash Calibration files </li></ul><ul><ul><li>Typical 90’s delivery method was a either a software card replacement or a CD / DVD subscription </li></ul></ul><ul><ul><ul><li>Nothing ‘Timed out’, users could update every few years as the newer vehicles presented themselves </li></ul></ul></ul><ul><ul><ul><li>Tech-2 w/TIS-2000 •NGS w/Ford Flash •DRB-III w/ CD’s </li></ul></ul></ul><ul><ul><li>Typical 00’s delivery method is internet based (but sometimes DVD) with functions timing out </li></ul></ul><ul><ul><ul><ul><li>Ford Flash w / IDS every 60 days for a DVD or Flash times out </li></ul></ul></ul></ul><ul><ul><ul><ul><li>GM TIS-2-Web subscription must be current </li></ul></ul></ul></ul>
  • 13. Scan Tool Landscape Delivery of Product Updates <ul><li>The trend of ‘Timing out’ internet supplied applications is a double edged sword </li></ul><ul><ul><li>On one side the method ensures access to the latest version scan tool software and updates </li></ul></ul><ul><ul><li>On the other side is the escalating ‘cost of ownership’ for OEM tooling that many shops can’t justify for the # times they need latest application data… </li></ul></ul><ul><li>Fortunately or Unfortunately we also see this trend continuing for the next 5 years… </li></ul>
  • 14. Scan Tool Landscape Issues & Opportunities <ul><li>Issue: Security Access </li></ul><ul><ul><li>Why do most shops buy an OEM app? </li></ul></ul><ul><ul><ul><li>Better coverage of vehicle data compared to Aftermarket </li></ul></ul></ul><ul><ul><ul><li>Better bi-directional testing compared to Aftermarket </li></ul></ul></ul><ul><ul><ul><li>The ability to reflash and perform any ‘resets’ after a flash </li></ul></ul></ul><ul><ul><ul><li>Access to security systems </li></ul></ul></ul><ul><ul><li>At issue are two items: </li></ul></ul><ul><ul><ul><li>Access to security levels even with an OEM level scanner </li></ul></ul></ul><ul><ul><ul><li>Quick access to security PIN codes when reflashing… </li></ul></ul></ul>
  • 15. Scan Tool Landscape Issues & Opportunities <ul><li>Issue: Technical support in timely manner </li></ul><ul><ul><li>With an internet based delivery channel for OE tooling there is limited access for support issues </li></ul></ul><ul><ul><ul><li>I have a problem! Is it my…. </li></ul></ul></ul><ul><ul><ul><ul><li>V.I.M.?  My Cables?  My Laptop Hardware? </li></ul></ul></ul></ul><ul><ul><ul><ul><li>My router?  ISP provider?  The OEM Web site? </li></ul></ul></ul></ul><ul><ul><ul><ul><li>The Vehicle?  Tech Skills?  Windows/Java/IE? </li></ul></ul></ul></ul><ul><ul><li>Just keeping up with the changes can be a challenge for most owners, let alone finding a total support channel when there are issues… </li></ul></ul>
  • 16. Scan Tool Landscape Issues & Opportunities <ul><li>Issue: CLONES </li></ul><ul><ul><li>The internet makes the world flat and transparent </li></ul></ul><ul><ul><li>Software can be easily copied and hardware can be cloned for low dollars in other countries </li></ul></ul><ul><ul><li>Many international internet marketers do not respect the US legal system of copyrights and patents </li></ul></ul><ul><ul><li>Constant direct marketing goes out to techs every day via the web….USA based resellers just make it worse… </li></ul></ul>
  • 17. Scan Tool Landscape Issues & Opportunities <ul><li>Issue: Mandated PC Hardware </li></ul><ul><ul><li>All current OEM apps are PC based </li></ul></ul><ul><ul><li>Some OEM mandate that a laptop be purchased with the OEM tooling </li></ul></ul><ul><ul><li>Shops with the identical laptop model already in place must purchase a duplicate to gain access </li></ul></ul><ul><ul><li>Typically this is an ‘Asian’ car line issue </li></ul></ul><ul><ul><li>Higher then needed ‘entry fees’ limits OEM access… </li></ul></ul>
  • 18. Scan Tool Landscape Issues & Opportunities <ul><li>Issue: Total Cost of Ownership for multi lines </li></ul><ul><ul><li>Initial costs for hardware coupled with on-going subscription renewal fees make multiple tool ownership not feasible for many shops </li></ul></ul><ul><ul><li>Driving OEM’s to keep subscription costs in line with delivery costs makes sense </li></ul></ul><ul><ul><li>Driving OEM’s to keep hardware costs more in line with what the dealer is charged makes sense </li></ul></ul><ul><ul><li>Driving OEM’s to a ‘day pass’ type of access for reflashing makes sense… </li></ul></ul>
  • 19. Scan Tool Landscape Issues & Opportunities <ul><li>Opportunity: Competitive Advantage! </li></ul><ul><li>The Playing Field between Dealer and Aftermarket can be made more level with access to OEM level diagnostics. </li></ul><ul><li>It is possible to be identical in technical capabilities to the local franchised dealer if the right tools and systems are in place. </li></ul><ul><li>The Perfect Scan Tool? It may just end up being your laptop!... </li></ul>
  • 20. ? QUESTIONS ? John Jenkins CAS of New England
  • 21. N.A.S.T.F. 2009 “ What’s Happening With The Independent Auto Repair Industry Regarding Scan Tools?” Charlie Gorman

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