Peter Metzner, MA, MPA, PCC, BCC, CLC
(919) 967-4106
PMetzner@aol.com
www.Dynamicchangeinc.com
Preventing Executive Derail...
Costs of Bad Bosses
•  A recent Gallup poll of more than 1 million employed U.S.
workers confirmed the No. 1 reason people...
1/5/16 Peter Metzner, MPA, MA, PCC, BCC,
CLC
The Five Dysfunctions of a Team
Patrick Lencioni
Fear of Conflict
Absence of ...
Emotions Are Contagious. The brain has
an ‘open loop’ system We are ‘wired’ to
pick up subtle clues from one another
Reson...
The Sacrifice Syndrome: The Sacrifice of being a leader Causes Stress*
Hormones Activated: Epinephrine and Norepinephrine
...
Renewal: Engaging the Parasympathetic Nervous
System
•  Wanting to understand, care for another person, and to initiate so...
1/5/16 Peter Metzner, MPA, MA, PCC,
BCC, CLC
Typical Personality Profile of the “Angry” Executive
Expressive
(Creative, needs
autonomy, innovative)
Driver
(Bulldozer,
...
Tools & Processes in Coaching the Angry Executive
•  Personality Assessments
(Peoplemap, DISC, other
Four Quadrant Assess....
1/5/16 Peter Metzner, MPA, MA, PCC,
BCC, CLC
References
•  Coaching Rocks Inspiration, Better Performance, Learning and
Re...
of 10

Preventing Executive Derailment jan 5 2016

Presented by Peter Metzner, PCC, BCC to the International Coach Federation Team & Group Coaching Community of Practice on 5 January 2015. Program recording available on YouTube.
Published on: Mar 4, 2016
Published in: Education      
Source: www.slideshare.net


Transcripts - Preventing Executive Derailment jan 5 2016

  • 1. Peter Metzner, MA, MPA, PCC, BCC, CLC (919) 967-4106 PMetzner@aol.com www.Dynamicchangeinc.com Preventing Executive Derailment “Transforming the Angry Executive” “If you are patient in one moment of anger, you will escape a hundred days of sorrow” Chinese proverb 1/5/16 Peter Metzner, MPA, MA, PCC, BCC, CLC
  • 2. Costs of Bad Bosses •  A recent Gallup poll of more than 1 million employed U.S. workers confirmed the No. 1 reason people quit their jobs is a bad boss or immediate supervisor. •  People leave managers, not companies … . turnover is mostly a manager issue •  Poorly managed work groups are on average 50 percent less productive and 44 percent less profitable than well-managed groups. •  Research by Inc. Magazine concluded that Bad Bosses cost the economy over 360 Billion Dollars a Year! •  Numerous studies conducted around the world during the past several decades have drawn similar conclusions, noting that 75 percent of workers report that their immediate supervisors are the most stressful part of their jobs. 1/5/16 Peter Metzner, MPA, MA, PCC, BCC, CLC
  • 3. 1/5/16 Peter Metzner, MPA, MA, PCC, BCC, CLC The Five Dysfunctions of a Team Patrick Lencioni Fear of Conflict Absence of Trust Lack of Commitment Avoidance of Accountability Inattention to Results
  • 4. Emotions Are Contagious. The brain has an ‘open loop’ system We are ‘wired’ to pick up subtle clues from one another Resonance is Contagious … So Is Dissonance Resonance is Contagious … So Is Dissonance 1/5/16 Peter Metzner, MPA, MA, PCC, BCC, CLC
  • 5. The Sacrifice Syndrome: The Sacrifice of being a leader Causes Stress* Hormones Activated: Epinephrine and Norepinephrine §  Blood pressure increases §  Large muscles prepare to fight or run §  Brain shuts down non-essential neural circuits §  Less open, flexible and creative Stress arouses the Sympathetic Nervous System Hormones Activated: Corticosteroids •  Leads to reduction in healthy immune system •  Inhibits creation of new neurons •  Over stimulates older neurons leading to shrinkage of neurons Results Brain loses capability to learn •  We feel anxious, nervous, even depressed •  Perceive things people say or do as threatening and negative •  More stress is aroused * Richard E. Boyatzis and Annie McKee, 2005. 1/5/16 Peter Metzner, MPA, MA, PCC, BCC, CLC
  • 6. Renewal: Engaging the Parasympathetic Nervous System •  Wanting to understand, care for another person, and to initiate some action contributing to their well-being. •  Neural circuit activated: limbic system to the left pre-frontal cortex Aroused Compassion Release of Oxytocin and Vasopressin Adrenal-pituitary axis activated; arousal of the PNS •  Feeling hopeful, optimistic, at peace or excited and looking forward to the future •  Systolic and diastolic blood pressure decreased Increased secretion of immunoglobulin A and natural killer cells * Richard E. Boyatzis and Annie McKee, 2005.1/5/16 Peter Metzner, MPA, MA, PCC, BCC, CLC
  • 7. 1/5/16 Peter Metzner, MPA, MA, PCC, BCC, CLC
  • 8. Typical Personality Profile of the “Angry” Executive Expressive (Creative, needs autonomy, innovative) Driver (Bulldozer, results oriented) Analytical (Task oriented, detailed, thorough system maker) Relationship (Kind, helpful, people oriented ……) 1/5/16 Peter Metzner, MPA, MA, PCC, BCC, CLC
  • 9. Tools & Processes in Coaching the Angry Executive •  Personality Assessments (Peoplemap, DISC, other Four Quadrant Assess., MBTI…) •  360 Feedback (A variety of tools can be used – I find a narrative component is essential) •  Interpersonal Skills training •  Emotional Intelligence assessment & training •  Leadership Action Plan •  The Goal: 1/5/16 Peter Metzner, MPA, MA, PCC, BCC, CLC
  • 10. 1/5/16 Peter Metzner, MPA, MA, PCC, BCC, CLC References •  Coaching Rocks Inspiration, Better Performance, Learning and Relationships; Richard E. Boyatzis, PhD ICF Global North America Midwest Conference 2014 •  Buckingham, Marcus, Coffman, Curt: First, Break All the Rules; What the Greatest Managers Do Differently, Simon & Shuster, NY 1999 •  Lencioni, Patrick: The Five Dysfunctions of a Team, Jossey Bass, San Francisco, CA 2002 •  Loehr, Jim; Schwartz, Tony: The Power of Full Engagement, Free Press, NY 2003 •  Secretan, Lance: Reclaiming Higher Ground; Creating Organizations That Inspire the Soul, McGraw Hill, Boston, Mass. 2002 •  The Real Cost of Bad Bosses | Inc.com •  www.inc.com/maeghan-ouimet/real-cost-bad-bosses.html •  Inc. Nov 15, 2012 •  Gallup Study Finds Half of Employees Quit Because of Bad ... •  fortune.com/2015/04/02/quit-reasons/ •  Sapolski, Robert, Stress, Portrait of a Killer - Nat. Geographic Documentary (2008).