Popular Uses for an Answering Service
Businesses, professionals, and organizations of many types can benefit from live operator telephone services.
Published on: Mar 4, 2016
Transcripts - Popular Uses for an Answering Service
Popular Uses for anAnswering ServiceBusinesses, professionals, and organizationsof many types can benefit from live operator telephone services.by Instant Answering Service
Doctor’s OfficeHandling Overflow Calls• Doctor’s offices can often become flooded with many incoming phone calls.• An answering service is able to assist physicians with their calls any time, no matter how busy the office may get.After Hours Call Management• Special protocol can be enabled for emergency calls received after hours.• Operators can forward emergency calls to your on-call staff members.Setting Patient Appointments• We assist doctor’s offices by setting appointments for patients, as well as confirming upcoming appointments by phone.• Our operators can access your online appointment book easily, keeping it updated in real time.
Law Firm 24-hour Assistance • We provide professional staff to assist your firm and its clients, no matter the time of day or night. Answering Questions and Providing Information • Potential clients may call in with questions about your firm. • Our operators are able to provide callers with important information, such as your location, office hours, and areas of specialization. Urgent Call Management • Operators are able to answer and direct urgent calls in case of arrest, sudden legal concerns, and other events. • Maximizes effectiveness of your law firm’s advertising efforts.
RestaurantsFrequently Asked Questions and Information• Operators can provide callers with information to common questions, such as your as daily specials, hours of operation, location, and more.Reservations• Our professional answering service representatives can manage your reservations, updating in real-time by accessing online scheduling application to avoid conflicts.Backup Support• During busy periods, it is common for phone calls to be missed, get put on hold, or even ring endlessly without being answered. Our staff can handle these calls immediately, assisting your callers when the restaurant staff is too busy.
Contractors 24/7 Support • Contractors, construction workers, and building supervisors work long hours on job sites, often making it difficult for callers to get ahold of them. • Answering service operators are able to handle all incoming telephone calls, and work with callers based on their needs. Emergency Dispatch • Some industries require emergency dispatch services in which case the operators will immediately contact the appropriate person informing them of event details.
International BusinessAround-the-clock Answering• Communicating internationally with clients, colleagues, suppliers, and other contacts can be difficult, due to time differences.• Our answering service staff is available at all hours, ensuring that each call is answered.Bilingual Services• When doing business across borders, having a bilingual or multilingual service at the ready can be a necessity.
Funeral Home Overflow Call Management • In a person’s time of need, they want to be able to rely on your funeral home. • Our courteous and respectful operators make it easy to accommodate all incoming calls, whether you staff are available or not. Funeral Arrangements Information • Our representatives take the time needed to understand your funeral home’s needs before we start answering calls. • Answering service operators can assist your callers and provide them with helpful information they need when planning a funeral service.
Sales SupportProduct Information• When things get too hectic in the office, the professional operators in our call centers are able to provide callers with important information on specific products and services.Order Taking• All of our agents are able to take orders – either by using your website, or a third party source.Credit Card Processing• Entering data into your online shopping cart or payment gateway.• All of live representatives are able to handle all credit card information safely, entering the needed information for the transaction securely.
Property Management Emergency On-call Services • Many things can go wrong with a property, which is why it is important for owners and tenants to be able to communicate with the appropriate party when something goes wrong. • Our operators are available 24/7, handling every incoming call. • Representatives will contact the appropriate on-call staff, immediately informing them of the problem. Appointment Setting • Operators are able to set up appointments with prospective tenants based on mutual availability. Property information • The representatives answering are able to assist by providing property information, answering questions, assisting with application, unit inquiries, and much more.
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