100% HRDF Claimable *Checkout the latest dates and training venues on ...
SUITABLE FOR  Credit Assistants, Executives & Managers  Finance, Accounts & Admin. Executives & Managers  ...
Cash Collection  Three parts to effective collection  Collection Policy  6 Collection Procedures...
He is also an associate member of Malaysian Institute of Management, a committee member ofAssociation of Credit Management...
TRAINING REGISTRATION FORM (PUBLIC PROGRAM)Upon submission of this registration form, you undertake the Registration Polic...
CANCELLATION OF REGISTRATION POLICYShould you wish to cancel your registration, a request should be sent to info@itraining...
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Prevention strategies and effective debt collection public program course details by i trainingexpert

Published on: Mar 4, 2016
Published in: Economy & Finance      Business      
Source: www.slideshare.net


Transcripts - Prevention strategies and effective debt collection public program course details by i trainingexpert

  • 1. 100% HRDF Claimable *Checkout the latest dates and training venues on http://www.itrainingexpert.com/OVERVIEWBad debt, the opposite of profit, unfortunately, is a part of doing business, but not something that cannotbe managed and control to a minimum thus ensure the company stays on the right track of profitability.Learn to have a clearer understanding of the credit assessment policy and its control mechanism, whichcovers credit evaluation and credit limit review from iTrainingExpert.com today. This would lay down astrong foundation to manage your company’s risks to minimize bad debts.Collecting book debts can appear to be ‘extremely difficult’ to many people. Many people also findcollecting debts frustrating and even complicating at times when you don’t have the right strategies. Byunderstanding of the credit recovery policy plus acquiring of the appropriate tools, strategies andtechniques through training, collecting debts can be professionally challenging and exciting career.In this workshop, the facilitator share his 29 years of practical experience in credit management, that isCREDIT ASSESSMENT AND RECOVERY, the 2 important components that would outline how to carry outthe roles, functions and responsibilities appropriately to cope with the pressures, within or outside yourorganization, in handling professionally issues related to debt collection and ensure the company stays oncourse to achieving its goals.LEARNING OUTCOMES  Appreciate the important of credit policy in defining the objectives, function and responsibilities of credit department to achieve maximum profitability from trading.  Understand the meaning and reasons for Credit Management  Realise the need of credit assessment due to selective risk-taking in the interests of increasing overall profitability.  Establish a Collection Policy that not only ensure recovery of debts, but also provide follow up procedures in monitoring and collection of debts THE ENGLISH EXPERT PUBLISHING AND TRAINING (1225574U) Corporate Headquarters: No 6-3, Jalan Persiaran Puteri 1, Bandar Puteri, 47100 Puchong, Selangor, Malaysia Tel: +603-8075 9056 | Fax: +603-8070 4164 Email: info@itrainingexpert.com Website: www.iTrainingExpert.com
  • 2. SUITABLE FOR  Credit Assistants, Executives & Managers  Finance, Accounts & Admin. Executives & Managers  Executives to Senior Managers  Marketing Professionals in-charge of collectionDURATION1 day ; 9.00am – 5.00pmPRE-REQUISITEDelegates are advised to bring along their prepared presentations (slides/ product demo/ sales kit).Each participant will be sent a pre-course preparation kit prior to the course.COURSE OUTLINEIntroduction  The origin of credit, its role and impact on the futureThe Effects of Credit  The financial effects of credit on cost, profits, liquidity, and the effect of bad debts on profitsCredit Management  What is credit management?  Its objectives  Its relationship with SalesCredit Policy  Define guidelines governing the operation of credit department and is divided into two parts:  Polices  ProceduresCredit Assessment  Evaluation of credit risk of customers through analyzing sources of information and interpretation of financial statements  Covers in two parts:  Establishing Creditworthiness  Basic information sources  In-depth information sources  Credit limits & terms  Credit Limit Review  Ad hoc and on-going review of customers THE ENGLISH EXPERT PUBLISHING AND TRAINING (1225574U) Corporate Headquarters: No 6-3, Jalan Persiaran Puteri 1, Bandar Puteri, 47100 Puchong, Selangor, Malaysia Tel: +603-8075 9056 | Fax: +603-8070 4164 Email: info@itrainingexpert.com Website: www.iTrainingExpert.com
  • 3. Cash Collection  Three parts to effective collection  Collection Policy  6 Collection Procedures  Debt Collection Agencies  Legal Action  Planning stage, Process & remediesMETHODOLOGYInteractive presentation, discussion, case studiesCOURSE FACILITATORMr. BH Soo has more than 29 years of experience, last 20 years in management level, in the fieldof Credit Management. Having worked from ‘rank to file’, he has over 24 years of “hands-on”field experience gathered from working in various industries; direct selling, manufacturing,distribution and trading, and have diverse background in dealing with all types of customers. Healso spent 5 years of his working life in Sales to better understand the selling process beforereturning to credit scenario. In the past, he worked for Kings Diary, Apex Pharmacy(manufacturing/trading/ distribution), Renawares Pvt Ltd (MLM), Kong Loong Huat Chemicals(Trading), Serv Touch (leasing and rental of photocopying machines).During his years in the field of credit, he has written holistic credit policies to match thecompanies’ specific requirements; outlining the ground rules governing the operation of thecredit department, effective implementation and execution of the policy. Because of his efforts,it did not only manage the AR well (98% collection of monthly sales by 120-150 days), but alsocontrolling the debtors ageing of ‘150 days and above’ category to less than 5% of the totaldebtors ageing. He has also conducted many in-house training for sales personnel, salescoordinators, and collection staff on credit procedures and debts collection.Soo is passionate about teaching as he reckons it is his social responsibility to ‘transfer theknowledge and skills’, he has learned and acquired over the years, back to society. According tohim, there is nothing more satisfying than being able to pass down his knowledge andexperiences to the next generation. He is an energetic and highly-motivating speaker in all histraining sessions. He believes ‘people can alter their lives by altering their attitudes’. Hence, forcontinuous learning, right attitude is very important. He subscribes to the philosophy of “myattitude is my choice’. “Although I cannot change my world but I can change my attitude about it,and lives a healthier and happier life”. THE ENGLISH EXPERT PUBLISHING AND TRAINING (1225574U) Corporate Headquarters: No 6-3, Jalan Persiaran Puteri 1, Bandar Puteri, 47100 Puchong, Selangor, Malaysia Tel: +603-8075 9056 | Fax: +603-8070 4164 Email: info@itrainingexpert.com Website: www.iTrainingExpert.com
  • 4. He is also an associate member of Malaysian Institute of Management, a committee member ofAssociation of Credit Management Malaysia and an affiliate member of Institute of CreditManagement (UK).EducationMaster of Science in Technology Management, University of Staffordshire (UK)Bachelor in Business and Administration, University of South Australia (Australia)Executive Diploma in Management, University of Malaya (Malaysia).RESOURCES & BONUSSES JUST FOR YOUYou will get these bonuses & resources absolutely *FREE* when you sign-up today.Resource #1: A comprehensive Training Manual with Workbook, Extra Learning MaterialsResource #2: Certificate of AccomplishmentFree Bonus #1: Attractive Non-Woven Document BagFree Bonus #2: Writing Kit That every Effective & Efficient Person Must HaveFree Bonus #3: Upon completion of the training, free follow up coaching and guidance by the trainer forparticipants via email and net meeting for the next six month.INVESTMENTIndividual: RM 790.00 per paxGroup discount: RM 690.00 per participant for a minimum of 3 participants registertogether. (Fee inclusive of refreshment and Lunch, Course Manual & Materials, Welcome pack,Certificate of Achievement, post course evaluation)REGISTRATIONDownload Registration from www.iTrainingExpert.com /RegistrationRegistration Online: www.iTrainingExpert.com /RegistrationThis Training Programme is SBL Claimable *Subject to PSMB conditions. We Are An Approved Training Provider (Serial No: 2059) Under SBL Scheme With Pembangunan Sumber Manusia Berhad (PSMB/HRDF)  All registrations MUST be accompanied with PAYMENT 14 days after the issuance of invoice to the event.  Completed registration form with CHEQUES should be made in favor of "THE ENGLISH EXPERT PUBLISHING AND TRAINING" and bank in to Maybank Account No: 5128 5700 6541. Email or fax the pay-in slip to us at info@itrainingexpert.com or fax: +603- 8070 4164.REGISTRATION FORM THE ENGLISH EXPERT PUBLISHING AND TRAINING (1225574U) Corporate Headquarters: No 6-3, Jalan Persiaran Puteri 1, Bandar Puteri, 47100 Puchong, Selangor, Malaysia Tel: +603-8075 9056 | Fax: +603-8070 4164 Email: info@itrainingexpert.com Website: www.iTrainingExpert.com
  • 5. TRAINING REGISTRATION FORM (PUBLIC PROGRAM)Upon submission of this registration form, you undertake the Registration Policies and have readand understood the terms and regulations.Registration date: ________________________________________________________Training Programme Title: _________________________________________________Training Programme Date: _________________________________________________Fee per pax (RM): ___________________________Total (RM) ____________________Meal preference: Vegetarian Normal No Participants Name Designation Contact No Email (Handphone) 1 2 3 4Company Name: _________________________________________________________Address: ________________________________________________________________________________________________________________________________________Telephone : _________________ Fax : _____________________E-mail : ____________________________________________Contact PersonName : ________________________________ Designation : _____________________Telephone : _________________________ Fax : ____________________________Mobile:_____________________ Email: _____________________________________________________________________ Authorised Signature Company Stamp Terms and Condition: 1. Quotation and Invoice will be issued for your payment. Please make cheque payable to: THE ENGLISH EXPERT PUBLISHING AND TRAINING. Bank into Maybank Account 5128 5700 6541. Email or fax the payment slip back to us for confirmation. 2. We reserve the right to change the date or venue, and to cancel the training program should circumstances beyond our control arise. We shall inform participants of the changes. 3. The course offered is SBL claimable under HRDF. 4. By submitting the registration form, you have fully read and understand the policy stated. PLEASE FAX THIS FORM TO +603-8070 4164 or email to info@itrainingexpert.com For enquiry, please contact us at +603 8075 9056 Download softcopy from www.iTrainingExpert.com/Registration THE ENGLISH EXPERT PUBLISHING AND TRAINING (1225574U) Corporate Headquarters: No 6-3, Jalan Persiaran Puteri 1, Bandar Puteri, 47100 Puchong, Selangor, Malaysia Tel: +603-8075 9056 | Fax: +603-8070 4164 Email: info@itrainingexpert.com Website: www.iTrainingExpert.com
  • 6. CANCELLATION OF REGISTRATION POLICYShould you wish to cancel your registration, a request should be sent to info@itrainingexpert.com stating yourname, organization, contact details (postal and email address, telephone and fax numbers), and yourregistration reference number.  All cancellations will incur a 10 per cent administration fee  Cancellations made less than seven working days before the training event will not be eligible for a refund.  For cancellation in writing (letter/email) in more than 14 days prior to the training we will prepare a full refund.  If you cannot attend an event, you can nominate a substitute at any time without payment of an administration fee. PROGRAM POLICY Please note that consultant and topics are confirmed at the time of publishing. However, should circumstancesbeyond the control of the organizer may occur, we reserve the right to alter or modify the advertised speakers/topics/ dates if necessary.PAYMENT DETAILSPayment is required within 14 days upon receipt of the invoice. Confirmation letter will be issued to participantsonce payments have been received. All payments must be banked into the organiser’s bank account and email orfax payment slip as proof of payment.For late payment, we will start charging a 10% interest for payment not received 7 days after the completion ofthe program.ORGANIZER’S RIGHT TO CANCEL OR RESCHEDULEWe reserve the right to cancel or reschedule any program or course. In the event that, the organizer cancels aprogram or course, a full refund of the amount paid for the program or course will be issued or applied as acredit toward a rescheduled program or course.We cannot and do not assume responsibility for any other costs (i.e. non-refundable airline tickets or hotelreservations) or damages (including consequential, exemplary, incidental, or tort damages) or for any lost profitsresulting from the rescheduling or cancelling a program or course.Email to info@itrainingexpert.com with any questions or concerns. THE ENGLISH EXPERT PUBLISHING AND TRAINING (1225574U) Corporate Headquarters: No 6-3, Jalan Persiaran Puteri 1, Bandar Puteri, 47100 Puchong, Selangor, Malaysia Tel: +603-8075 9056 | Fax: +603-8070 4164 Email: info@itrainingexpert.com Website: www.iTrainingExpert.com

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