1. Natural Learning
2. Network Effects
3. Management
Innovation
4. Slam-Dunk ROI
2
Learning is natural
austin 1, 2, 3
4
5
6
7
Learning
Natural
Social
Spontaneous
Informal
Unbounded
Adaptive
Fun
Self-service
8
20%
10
11
Learnscape Architecture
16
NODES
In the beginning...
17
NODES CONNECT
Connections create value
18
HIERARCHIES
Knowledge is power
19
Connections reach out
Connections erode scarcity
20
Faster, faster, faster
Now
Information Glut
Connections hop the walls
between disciplines. Everyone
is forced to become a
generalist.
...
Everyone is forced to become a genera
Volatility
Days per Year the S&P 500 Gained or Lost >3% in Valu...
Value migrates to intangibles
Stuff Tangibles
(Nodes)
Market Value
S&P 500
...
Business migrates to services
Services
United States GNP...
Value distribution: BEFORE
Most value here
26
...
The Post-network Tail
Value distribution: AFTER
Shorter
Most...
The Long Tail
The Post-network Tail
Folksonomy
...
PHASE CHANGE
Today’s uneasy transition
29
At home:
At work:
35
Learnscape
38
39
40
41
42
43
44
Don’t think one node at a time.
46
Wiki T. Rowe Price
Project History
recurring tax questions
set up FAQ & blog
...
Annual Value
1,500 temp workers
2 minutes/call
$3,000,000
+ better customer service
Intelpedia
Project History Annual Value
3 years old 20,000 active users
free software...
Blog + RSS CGI Systems
Professionals learn more from one another
...
CGI
Project History Annual Value
communities of practice 4,000 active users
consolidated research ...
Community
SAP Developer Network
Project History Annual Value
communities of practice 1,000,000+ active users
...
61
52
62
54
jaycross.com
Natural Learning, Networks, Slam Dunk Roi
Natural Learning, Networks, Slam Dunk Roi
Natural Learning, Networks, Slam Dunk Roi
Natural Learning, Networks, Slam Dunk Roi
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Natural Learning, Networks, Slam Dunk Roi
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Natural Learning, Networks, Slam Dunk Roi
Natural Learning, Networks, Slam Dunk Roi
Natural Learning, Networks, Slam Dunk Roi
Natural Learning, Networks, Slam Dunk Roi
Natural Learning, Networks, Slam Dunk Roi
Natural Learning, Networks, Slam Dunk Roi
Natural Learning, Networks, Slam Dunk Roi
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Natural Learning, Networks, Slam Dunk Roi

Talk at Chief Learning Officer Symposium, San Diego 2008
Published on: Mar 3, 2016
Published in: Education      Technology      
Source: www.slideshare.net


Transcripts - Natural Learning, Networks, Slam Dunk Roi

  • 1. 1. Natural Learning 2. Network Effects 3. Management Innovation 4. Slam-Dunk ROI
  • 2. 2
  • 3. Learning is natural
  • 4. austin 1, 2, 3 4
  • 5. 5
  • 6. 6
  • 7. 7
  • 8. Learning Natural Social Spontaneous Informal Unbounded Adaptive Fun Self-service 8
  • 9. 20% 10
  • 10. 11
  • 11. Learnscape Architecture
  • 12. 16
  • 13. NODES In the beginning... 17
  • 14. NODES CONNECT Connections create value 18
  • 15. HIERARCHIES Knowledge is power 19
  • 16. Connections reach out Connections erode scarcity 20
  • 17. Faster, faster, faster Now
  • 18. Information Glut Connections hop the walls between disciplines. Everyone is forced to become a generalist. 22
  • 19. Everyone is forced to become a genera Volatility Days per Year the S&P 500 Gained or Lost >3% in Value 20 15 10 5 0 1950s 1960s 1970s 1980s 1990s 23 2000s
  • 20. Value migrates to intangibles Stuff Tangibles (Nodes) Market Value S&P 500 Relationships Intangibles (Connections) 1982 1999
  • 21. Business migrates to services Services United States GNP Personal Consumption Goods 1947 2007 25 22 Data: Moody’s www.freelunch.com
  • 22. Value distribution: BEFORE Most value here 26 23
  • 23. The Post-network Tail Value distribution: AFTER Shorter Most value here Longer Source of innovation 27
  • 24. The Long Tail The Post-network Tail Folksonomy eBay Craig’s List Peer-to-peer Crowd sourcing Open software User-driven innovation Viral marketing Source of innovation 28
  • 25. PHASE CHANGE Today’s uneasy transition 29
  • 26. At home: At work: 35
  • 27. Learnscape
  • 28. 38
  • 29. 39
  • 30. 40
  • 31. 41
  • 32. 42
  • 33. 43
  • 34. 44
  • 35. Don’t think one node at a time.
  • 36. 46
  • 37. Wiki T. Rowe Price Project History recurring tax questions set up FAQ & blog rapid look-ups
  • 38. Annual Value 1,500 temp workers 2 minutes/call $3,000,000 + better customer service
  • 39. Intelpedia Project History Annual Value 3 years old 20,000 active users free software x 30 minutes/week saved 1,000,000+ page views 200 person-years
  • 40. Blog + RSS CGI Systems Professionals learn more from one another than they will ever learn from outsiders.
  • 41. CGI Project History Annual Value communities of practice 4,000 active users consolidated research x 30 minutes/week saved redundancy slashed +100,000 billable hours
  • 42. Community
  • 43. SAP Developer Network Project History Annual Value communities of practice 1,000,000+ active users answer customer most queries answered by inquiries non-employees network, blogs, tech incalculable library, wikis + faster, more accurate responses
  • 44. 61 52
  • 45. 62 54
  • 46. jaycross.com