Presenting Service: The Ultimate Guide for the Foodservice
Professional, 2nd Edition
Lendal H. Kotschevar, Valentino Lucia...
Publisher : John Wiley and Sons
Release Date :
A detailed approach to providing service in restaurants and foodservice operations
Service starts when a customer walks in...
ISBN : 0471475785
Author : Lendal H. Kotschevar, Valentino Luciani
Download Here
http://bit.ly/bedjopdf
Click Here to Download Full PDF
http://bit.ly/bedjopdf
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Presenting service the ultimate guide for the foodservice professional 2nd edition pdf

Presenting service the ultimate guide for the foodservice professional 2nd edition pdf
Published on: Mar 4, 2016
Published in: Presentations & Public Speaking      
Source: www.slideshare.net


Transcripts - Presenting service the ultimate guide for the foodservice professional 2nd edition pdf

  • 1. Presenting Service: The Ultimate Guide for the Foodservice Professional, 2nd Edition Lendal H. Kotschevar, Valentino Luciani
  • 2. Publisher : John Wiley and Sons Release Date :
  • 3. A detailed approach to providing service in restaurants and foodservice operations Service starts when a customer walks into a restaurant and doesn't end until he or she walks out. Presenting Service, Second Edition, is an up-to-date, hands-on guide for managers that presents the essential skills and know-how to direct a foodservice staff through a successful, completely enjoyable dining experience. Packed with checklists, objectives, key terms, and chapter summaries and reviews, this Second Edition features a new chapter on bar and beverage service that includes coverage of specialty coffees as well as insightful cocktail and wine service advice for better serving and recommending alcoholic and nonalcoholic beverages to guests. Other valuable features of this revised edition include: * A new chapter on classic service styles, including the techniques of French, Russian, American, English, and Chinese dining * A new chapter on table etiquette that contains a historical perspective as well as thorough coverage of etiquette rules concerning special foods and various cultures, such as European, Chinese, Indian, and Middle Eastern dining * Customer Service and Foodservice Security boxes that identify tips and best practices for handling customer and security issues * A new appendix covering the duties of service workers that explains the responsibilities of the frontline staff, including the host, server, bus person, and bar server Download Full PDF Here http://bit.ly/bedjopdf
  • 4. ISBN : 0471475785 Author : Lendal H. Kotschevar, Valentino Luciani Download Here http://bit.ly/bedjopdf
  • 5. Click Here to Download Full PDF http://bit.ly/bedjopdf Powered by TCPDF (www.tcpdf.org)

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