Spectrum Communications Award Of Excellence press release
Answering Service Award from ATSI.org
Published on: Mar 4, 2016
Transcripts - Spectrum Communications Award Of Excellence press release
12 Academy Avenue,
Atkinson, NH 03811
Phone (603)362-9489 fax
FOR IMMEDIATE RELEASE Charlene Glorieux
Monday, June 22, 2009 (866)
Outstanding Service Earns National Award
Spectrum Communications Services, Inc. Wins ATSI Award. of Excellence
Spectrum Communications Services, Inc., of Brookfield, WI has been honored
with the exclusive 2009 Award of Excellence for the fifth consecutive year.
The award is presented annually by the Association of TeleServices International
(ATSI), the industry’s trade association for providers of telecommunications and
call centre services including telephone answering and message delivery.
Spectrum Communications Services, Inc. was presented with the award at
ATSI’s 2009 Annual Convention held at the Westin Convention Center Hotel, in
After six months of intensive testing, an independent panel of judges scored call-
handling skills such as courtesy, response time, accuracy and overall service to
their clients - the cornerstones of the Call Management Industry. If a company
scored 80% or better in ALL categories, they are presented with the coveted
Award of Excellence
"The ATSI Award of Excellence offers the industry the kind of quality testing and
benchmarking that is essential to help us establish the kind of service levels that
are being demanded by our customers. There are no winners and losers in this
program; participation itself guarantees you will provide a higher level of service!”
says ATSI President, Dennis O’Hara.
Now a five-time winner, Spectrum Communications Services Inc. earned the
Gold Award for five consecutive years. ATSI extends its congratulations to the
staff of Spectrum Communications Services, Inc. on their proven quality service
to their customers.
The Association of TeleServices International was founded in 1942 as a national trade
association representing live answering services. ATSI now encompasses companies across the
United States offering specialized and enhanced operator based services including: call centers,
contact centers, inbound telemarketing (order entry), paging, voice messaging, emergency
dispatch, fax, and internet services among others.