Interview with: John Chuang,
President & Scott Hopes, Chief
Medical Officer, ONYX Healthcare
USA, Inc.
An upcoming challen...
The marcus evans Healthcare
Summits group delivers peer-to-
peer information on strategic
matters, professional trends and...
of 2

Achieving a Return on Investment from EHR Systems - John Chuang & Scott Hopes of ONYX Healthcare USA, Inc.,

John Chuang and Scott Hopes of ONYX Healthcare USA, Inc., a turnkey telemedicine and patient engagement solution provider at the marcus evans National Healthcare CFO Summit Spring 2015 and the National Healthcare CXO Summit Spring 2015, discusses how healthcare organizations may improve the EHR access efficiency by leveraging appropriate computing technology with user friendly human interface. Interview with: John Chuang, President & Scott Hopes, Chief Medical Officer, ONYX Healthcare USA, Inc.
Published on: Mar 3, 2016
Published in: Business      
Source: www.slideshare.net


Transcripts - Achieving a Return on Investment from EHR Systems - John Chuang & Scott Hopes of ONYX Healthcare USA, Inc.,

  • 1. Interview with: John Chuang, President & Scott Hopes, Chief Medical Officer, ONYX Healthcare USA, Inc. An upcoming challenge for healthcare executives today is to ensure meaningful use compliance of their electronic health record (EHR) amongst their facilities as the non-compliance penalties become effective starting 2016, according to John Chuang, President, and Scott Hopes, Chief Medical Officer, at ONYX Healthcare USA, Inc. “Over USD 30 billion has been spent on implementing EHRs in hospitals and physician practices, but as incentive payments end and penalties for not achieving Meaningful Use come into force, they must now see a clear improvement in clinical outcomes and productivity. They need to extract savings and efficiencies through the use of technologies,” Hopes suggests. ONYX Healthcare USA, Inc. is a turnkey telemedicine and patient engagement solution provider at the marcus evans National Healthcare CFO Summit Spring 2015 and the National Healthcare CXO Summit Spring 2015, in Palm Beach, Florida, May 17-19. Now that hospitals have imple- mented EHR systems, what steps should they take to achieve the desired, and intended, outcomes? Chuang: Everyone has been so focused on implementing EHR systems that they have not paid enough attention to having a user-friendly human interface, to make sure healthcare professionals have easy access to all the different systems they put in place. Hopes: This has been one of the shortcomings in the rapid implementa- tion of EHRs. What has occurred is a productivity paradox. The systems that were intended to improve productivity have actually achieved the opposite. Chuang: Healthcare organizations need a centrally managed physician and patient engagement turnkey computing solution, which is user-friendly and safe for the healthcare space, which can provide a single point-of-care easy access to all the different EHR/PACS/ HIS systems within the facility. How complicated is it to achieve such an alignment of EHR systems? Does this come down to hardware? Chuang: We have come to realize that there is no simple out-of-the-box solution, where a hospital can just buy a few computers and get the desired outcome. It is critical that the technology provider understands the process flow in the healthcare space and has the capability to custom build its solution for the workflow that is unique to each hospital. Many healthcare consultants are familiar with the industry, but not current with the computing technology. On the other hand, many computing platform manufacturers who do not focus on the healthcare space have no insights into the healthcare process flow and dedicate no resources to provide purpose built solutions for each part of the workflow. In order to provide a true turnkey solution for each type of healthcare facility, it will require not only the proper hardware technology but also the appropriate software technology bundled with consulting service tailored towards each facility. How are the disparate systems impacting results? What is the solution? Hopes: We have disparate EHR and clinical data systems in this space. The lack of point of care access to EHR systems has resulted in a reduction in productivity. The key challenge is in getting physician utilization of the EHR in the hospital setting. Until they fully engage with the system in the hospital, it will be difficult to achieve efficiencies and improve clinical outcomes. That is a key requirement to getting a return on investment. Currently, there is one system in the hospital and another in the physician’s office, which most likely the physician cannot access from the hospital. If other physicians are consulting on the case, there may be a third, fourth or even fifth EHR system, none of which talk with each other. One of the solutions we have brought to the market is for physicians to access multiple EHR systems at the point of care, bring them on one page so they can make an informed clinical decision. The systems need to be readily accessible so physicians can access the information, give their treatment recommendation, and move on to the next patient. We cannot expect them to sit down at a desk or wheel a cart around. With the current hardware and technology put into place in the majority of organizations, physicians have to navigate multiple pages on the system before they get to what they need to treat the patient. The lack of point of care access to EHR systems has resulted in a reduction in productivity Achieving a Return on Investment from EHR Systems
  • 2. The marcus evans Healthcare Summits group delivers peer-to- peer information on strategic matters, professional trends and breakthrough innovations. Please note that the Summit is a closed business event and the number of participants strictly limited. For more information please send an email to press@marcusevanscy.com or visit the event websites below: National Healthcare CFO Summit Spring 2015 National Healthcare CXO Summit Spring 2015 Contact Sarin Kouyoumdjian-Gurunlian, Press Manager, marcus evans, Summits Division Tel: + 357 22 849 313 Email: press@marcusevanscy.com For more information please send an email to press@marcusevanscy.com All rights reserved. The above content may be republished or reproduced. Kindly inform us by sending an email to press@marcusevanscy.com About ONYX Healthcare USA, Inc. ONYX Healthcare USA, Inc. is a 100% medically focus subsidiary company of ASUS Group (Revenue: US$ 17B+) with 15 plus years of medical device design experiences and ISO13485/ISO9001/FDA Registered manufacturing practices. From hospitals to long term care facilities, ONYX focuses on providing turnkey telemedicine and patient engagement computing solutions such as surgical workstation, patient infotainment terminal, and mobile nursing workstation, and medical tablet to enhance workflow efficiency and patient experiences. http://usa.onyx-healthcare.com About marcus evans Summits marcus evans Summits are high level business forums for the world’s leading decision-makers to meet, learn and discuss strategies and solutions. Held at exclusive locations around the world, these events provide attendees with a unique opportunity to individually tailor their schedules of keynote presentations, case studies, roundtables and one-on-one business meetings. For more information, please visit: www.marcusevans.com Upcoming Events ACO & Payer Leadership Summit - http://acopayerleadership.marcusevans-summits.com LTC & Senior Living CXO Summit - www.longtermcaresummit.com Midwest Healthcare CXO Summit - http://mwhcxo.marcusevans-summits.com National Healthcare Facility Management Summit - www.facilitymanagementsummitna.com To view the web version of this interview, please click here: www.healthcare-summit.com/JohnChuangScottHopes2

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