CNO Responsibilities:Enhancing the Patient Experience and R...
About the National Healthcare CNO Summit Spring 2012 The marcus evans Summits This unique forum w...
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CNO Responsibilities: Enhancing the Patient Experience and Reducing Costs - Carolyn L. Sanders, University of Colorado Hospital

Carolyn L. Sanders, a speaker at the upcoming marcus evans National Healthcare CNO Summit Spring 2012, on improving patient satisfaction and experience within the hospital. Interview with: Carolyn L. Sanders, RN, PhD, Vice President – Patient Services & Chief Nursing Officer, University of Colorado Hospital
Published on: Mar 3, 2016
Published in: Business      Health & Medicine      

Transcripts - CNO Responsibilities: Enhancing the Patient Experience and Reducing Costs - Carolyn L. Sanders, University of Colorado Hospital

  • 1. CNO Responsibilities:Enhancing the Patient Experience and Reducing Costs and discharges, and modify staffing will help this development. In addition, levels to mirror those patterns. All of models of service excellence ensure all these strategies are opportunities to employees are able to see their role in increase efficiency and productivity, the patient’s experience. especially now when we are facing decreased reimbursement. When Hourly rounding is a must for both designing new units or remodeling safety and providing a level of certainty hospital care areas, we must ensure that for patient. By continually visiting support areas are decentralized as much patients, staff can ensure that the as possible and that medical equipment patient experience is going smoothly is easy to find, accessible and the and do whatever it takes to addressInterview with: Carolyn L. Sanders, RN, “hunting and gathering” phenomenon their needs. The CNO must also workPhD, Vice President – Patient Services & is minimized. towards increasing employeeChief Nursing Officer, University of satisfaction, as this will trickle down andColorado Hospital boost patient satisfaction.Chief Nursing Officers (CNOs) mustensure that nurses are working with CNOs must focus With so much focus on reducing costs, do you worry that patient care will bepatients as opposed to working forthem, says Carolyn L. Sanders, RN, PhD, on patterns of affected?Vice President – Patient Services & ChiefNursing Officer, University of Colorado activity, acuity, Every clinician worries about patient care being affected. CNOs must ensureHospital. “Having a robust patient andfamily care centered delivery model admissions and they are hiring the right leaders who have a strong commitment and who can uphold the mission, vision andwhere patients actively participate andare partners in care is critical,” she adds. discharges, and values of their organization. Transparent leadership styles that employ creativeA speaker at the marcus evans modify staffing ways of changing care delivery modelsNational Healthcare CNO Summit that ensure quality and safety that alsoSpring 2012, taking place in Hollywood, levels to mirror reduce costs is crucial. Leaders must help staff understand cost reductionFlorida, April 26-27, Sanders discussesthe importance of ensuring patients are those patterns. and quality enhancement, which is not an easy task.satisfied during their stay.How can CNOs increase efficiency in the It is important to plan a strategy for thehospital? future with the unknowns and How could the patient experience be uncertainties of healthcare reform.Efficiency can be achieved by taking a enhanced?closer look at staffing patterns relative Any final comments?to census and acuity data and Having a robust patient and family caredeveloping staffing models that address centered delivery model where patients CNOs must have a clear vision andthe needs of the units and the patients, actively participate and are partners in empower their teams to help them oneliminating unnecessary hours where care is critical. Nurses should do things the journey towards that vision. Withoutworkload is not there to support it or with patients as opposed to for them. that, we can reach no destination. It isassigning work to assistive personnel Better communication among providers, our responsibility to develop the futurewhere appropriate. CNOs must focus on such as bedside nurse-to-nurse reports of nursing for our patients and ourpatterns of activity, acuity, admissions that involve the patient and their family nation.
  • 2. About the National Healthcare CNO Summit Spring 2012 The marcus evans Summits This unique forum will take place at The Westin Diplomat Resort & Spa, Hollywood, grou p delivers peer -to-peer Florida, April 26-27, 2012. Offering much more than any conference, exhibition or trade information on strategic matters, show, this exclusive meeting will bring together esteemed industry thought leaders and professional trends and solution providers to a highly focused and interactive networking event. The Summit breakthrough innovations. includes presentations on the healthcare reform, nursing in the era of meaningful use and improving patient care. Contact Please note that the Summit is a Stacey Melvin, Journalist, marcus evans, Summits Division closed business event and the number of participants strictly Tel: + 357 22 849 400 limited. Email: For more information please send an email to All rights reserved. The above content may be republished or reproduced – kindly inform us by sending an email to press@marcusevanscy.comAbout marcus evans Summitsmarcus evans Summits are high level business forums for the world’s leading decision-makers to meet, learn and discuss strategies andsolutions. Held at exclusive locations around the world, these events provide attendees with a unique opportunity to individually tailor theirschedules of keynote presentations, think tanks, seminars and one-on-one business meetings.For more information, please visit www.marcusevans.comUpcoming EventsLong-Term Care CXO Summit 2012 - www.longtermcaresummit.comNational Healthcare CFO Summit 2012 - Healthcare CXO Summit 2012 - view the web version, please click here:

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