Integrating theCMO and CNO Functions What is required to make this ...
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Integrating the CMO and CNO Functions - Frank Smeeks, Bon Secours, St Francis Health System

Frank Smeeks, a speaker at the marcus evans National Healthcare CMO/CMIO Summit 2013, on why hospitals need to integrate the CMO and CNO responsibilities. Interview with: Frank Smeeks, Chief Medical Officer, Bon Secours, St Francis Health System
Published on: Mar 3, 2016
Published in: Business      

Transcripts - Integrating the CMO and CNO Functions - Frank Smeeks, Bon Secours, St Francis Health System

  • 1. Integrating theCMO and CNO Functions What is required to make this From your perspective, what is collaboration successful? ultimately required for quality patient care? In many organizations, the CMO and CNO are on opposite sides of the world. Quality patient care is the result of open Their offices must be in close proximity communication, collaboration and for immediate collaboration, which may teamwork, standardized best practices, be necessary to solve problems. processes, and procedures, accountabilities and verification. They must also have the same authority and respect. I feel comfortable with our My advice is to work closely with the CNO talking to a physician about his CNO and foster that relationship. The behavior, or lack thereof, and about any dyad leadership model works. If youInterview with: Frank Smeeks, of the ongoing operational or quality have been in medicine long enough, youChief Medical Officer, Bon Secours, issues. She feels very comfortable with will realize that you are going to makeSt Francis Health System me doing the same. I work very closely mistakes, even fairly big ones. There with many of her direct reports and needs to be a trusted partner at work to have their respect. watch what you do.The Chief Medical Officer (CMO) andChief Nursing Officer (CNO) jobs do The comfort of having the nursingnot individually address the needs of the leaders come to me with issues makeshospital, when it comes to the quality our collaboration a success.agenda and value-based purchasing,according to Frank Smeeks, Chief How would this improve ElectronicMedical Officer, Bon Secours, St Francis Medical Record (EMR) documen-Health System. “The sum of the parts isgreater than the whole,” Smeeks says. tation? The EMR has definitely exploded in the TheA speaker at the marcus evans past ten years. Nursing has taken suchNational Healthcare CMO/CMIO a pivotal role and the intricacies of anSummit 2013, in Atlanta, Georgia,March 14-15, Smeeks discusses why a EMR are a challenge for physicians who often have an entirely different system key heretrue partnership between CMOs and in their office and possibly anotherCNOs is essential for quality patient system across town at the second orcare. third hospital that they cover. is openWhy should the CMO and CNO job At our hospital, the clinical informaticsfunctions be integrated? lead reports to the CMO directly, with a communication dotted line to nursing. As a result, bothIndividually, each job cannot address of us are involved in workflow decisions,hospital needs. We can take them which can affect the physician andindividually, so if a surgeon does not nursing practices.order Deep Vein Thrombosis (DVT)prophylaxis, the “miss” on core Honestly, if you do not consider all sidesmeasures would be the physician’s fault of the equation with the CNO whenand should be addressed by the CMO. discussing how the EHR functions, youOr, we could consider DVT prophylaxis will miss the input of the majority of theas part of the safety culture and the daily users.nursing function might execute amedical staff protocol on it and put The key here is open communication, anotes in the charts to remind deep dive to look at the workflow, andphysicians. compromise.
  • 2. About the National Healthcare CMO/CMIO Summit 2013 The marcus evans Summits This unique forum will take place at The Ritz-Carlton, Buckhead, Atlanta, Georgia, groups deliver peer-to-peer March 14-15, 2013. Offering much more than any conference, exhibition or trade information on strategic matters, show, this exclusive meeting will bring together esteemed industry thought leaders professional trends and and solution providers to a highly focused and interactive networking event. The breakthrough innovations. Summit includes presentations on improving clinical outcomes, effective CPOE adoption, improving physician documentation, achieving meaningful use requirements and improving quality through EMRs and engaging people on the front line. Please note that the Summit is a closed business event and the Contact number of participants strictly Sarin Kouyoumdjian-Gurunlian, Press Manager, marcus evans, Summits limited. Division Tel: + 357 22 849 313 Email: For more information please send an email to All rights reserved. The above content may be republished or reproduced. Kindly inform us by sending an email to press@marcusevanscy.comAbout marcus evans Summitsmarcus evans Summits are high level business forums for the world’s leading decision-makers to meet, learn and discussstrategies and solutions. Held at exclusive locations around the world, these events provide attendees with a unique opportunity toindividually tailor their schedules of keynote presentations, think tanks, seminars and one-on-one business meetings.For more information, please visit: www.marcusevans.comUpcoming EventsLong-Term Care CXO Summit - www.longtermcaresummit.comNational Healthcare CNO Summit - www.nhcnosummit.comNational Healthcare CFO Summit - www.nhcfosummit.comNational Healthcare CXO Summit - www.nhcmiosummit.comTo view the web version, please click here:

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