Reducing Readmissions by Putting Patients First CNOs must con...
About the National Healthcare CNO Summit Spring 2013 The marcus evans Summits ...
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Reducing Readmissions by Putting Patients First - Alex Hejnosz, CipherHealth

Alex Hejnosz from CipherHealth, a solution provider company at the marcus evans National Healthcare CNO Summit Spring 2013, on the importance of knowing a patient’s exact problem for better care coordination. Interview with: Alex Hejnosz, Founding Partner, CipherHealth
Published on: Mar 3, 2016
Published in: Business      

Transcripts - Reducing Readmissions by Putting Patients First - Alex Hejnosz, CipherHealth

  • 1. Reducing Readmissions by Putting Patients First CNOs must consider patient satisfaction, during the calls, and follow-up activity the overall patient experience, and from the hospital staff can be recognize the central role of patient aggregated, and reports from the perception in the new performance- system can lead to year over year based financial model. improvement. As the industry shifts towards outcome- What means can be used to address driven payments like Value Based system-wide issues? Purchasing and payer-led performance incentives, it has become essential for a If the problem can be narrowly defined, hospital to extend the care they provide it can much more easily be solved. beyond the four walls of their facility. Many hospitals look at performance unit Post-discharge follow up is absolutely by unit, but incorporating a variety ofInterview with: Alex Hejnosz, critical. Each hospital and patient viewpoints (units, age, service line, dayFounding Partner, CipherHealth population is different, so questions of week, etc.) can lead to rapid and should be tailored and asked upon dramatic improvement. discharge. If it can happen every time,Chief Nursing Officers (CNOs) can if every patient can receive a follow-upimprove care coordination, reduce call, the results are clear: read-readmissions, and improve the patient missions reduction, patient experience CNOsexperience by identifying the exact improvement, and cost savings relatedobstacles that patients are facing after to value-based purchasing.discharge and putting the patient in understandtouch with the right resource to take How can care coordination becare of the problem, says Alex Hejnosz, improved?Founding Partner, CipherHealth. that everyInitiatives like Centers for Medicare and First, the patient’s exact problem mustMedicaid’s Readmissions Penalties and be identified, and the only way to dothe Patient Protection and Affordable this is to ask. Once the patient’s issue is patientCare Act make following up with known, then they need to be connectedpatients one of the hospitals top with the right person to resolve theirpriorities, and have created a huge need concern. For example, if patients are deserves afor systems that help perform this not able to buy medicine, a strongoutreach to every patient in the program may refer them to a socialhospital, he goes on to say. worker who knows where medicine can follow-up be obtained cheaply. SystematicFrom a solution provider company at solutions are key. Data from each ofthe marcus evans National these interactions must be captured and call, andHealthcare CNO Summit Spring stored for future reporting.2013, taking place in Atlanta, Georgia,March 14-15, Hejnosz discusses asking How can interactive calls help they arethe right questions to gain patient enhance patient care?insights to strengthen patient care. In the short term, interactive calls can absolutelyWhat should CNOs consider to meet drive an immediate improvement inthe requirements of the Affordable Hospital Consumer Assessment ofCare Act? Healthcare Providers and Systems and right red u ct io n i n rea d m is s i on s fro mThis regulation effectively holds a identifying and solving the patient’swhole hospital accountable for its concern. In the long term, the value isperformance, across clinical and in the system and the structure. Patientsatisfaction metrics. To be effective, demographics, responses from patients
  • 2. About the National Healthcare CNO Summit Spring 2013 The marcus evans Summits This unique forum will take place at the Ritz Carlton, Buckhead, Atlanta, Georgia, group delivers peer-to-peer March 14-15, 2013. Offering much more than any conference, exhibition or trade information on strategic matters, show, this exclusive meeting will bring together esteemed industry thought leaders professional trends and and solution providers to a highly focused and interactive networking event. The breakthrough innovations. Summit includes presentations on successful collaboration between the CMO and CNO for quality outcomes, cutting edge leadership solutions, and creating a unified and nurturing team. Please note that the Summit is a Contact closed business event and the Maria Gregoriou, Journalist, marcus evans, Summits Division number of participants strictly limited. Tel: + 357 22 849 400 Email: For more information please send an email to All rights reserved. The above content may be republished or reproduced. Kindly inform us by sending an email to press@marcusevanscy.comAbout CipherHealthCipherHealth helps hospitals reduce readmissions and improve the patient experience. The CipherVoice automated calling programreaches out to 100% of a hospital’s patients after they are treated and identifies those in need of support, resulting in up to 20-35% reduction in readmissions and 25-30% improvements in HCAHPS scores.www.cipherhealth.comAbout marcus evans Summitsmarcus evans Summits are high level business forums for the world’s leading decision-makers to meet, learn and discussstrategies and solutions. Held at exclusive locations around the world, these events provide attendees with a unique opportunity toindividually tailor their schedules of keynote presentations, think tanks, seminars and one-on-one business meetings.For more information, please visit: www.marcusevans.comUpcoming EventsLong-Term Care CXO Summit - www.longtermcaresummit.comNational Healthcare CMO Summit - www.nhcmiosummit.comNational Healthcare CXO Summit - www.nhcxosummit.comTo view the web version, please click here:

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