Client logo
Marty Rosenheck, Ph.D., CPT
Chief Learning Strategist
mrosenheck@CognitiveAdvisors.com
www.CognitiveAdvisors.c...
Focus on Results
2
Errors and Rework
Customer Satisfaction
Speed to Proficiency
V
A
L
U
E
©2014 Cognitive Advisors LLC All...
3
The 70:20:10 Framework
Eichinger & Lombardo – Center for Creative Leadership
©2014 Cognitive Advisors LLC All Rights Res...
On–the-Job Learning
Nano-
Coaching
Mobile
Technology
5
On-the-Job LearningProficiency
Time (Gradually increase task difficulty and decrease scaffolding/support)
©2014 Cognitiv...
6
Your Experience?
Manager as Coach?
7
• Short Interactions
• Targeted
• Mobile Tech Enabled
• Coaching Support
• Coaching Network
Nano-Coaching
©2014 Cognitiv...
Coaching vs. Nano-Coaching
Traditional Workplace
Coaching
Tech Supported
Nano-Coaching
Long sessions Very short interactio...
Why is it rarely done?
9©2014 Cognitive Advisors LLC All Rights Reserved
Enabling Technologies
10
Uconn.edu
Rustici Software
Openmatt.org
www.ucsc-extension.edu
Mobile Experience API
Analytics
11
Learning Experience Manager
©2014 Cognitive Advisors LLC All Rights Reserved
12
Nano-Coaching Cycle
Perform
Task
Submit
Work
Product
Notify
Coach
Coach
Reviews
Work
Product
Specific
Feedback
Approved...
13
Student Teacher
Student
Mentor Teacher
Practicum Professor
Literacy Experts
Lesson
Support
Learning
Outcomes
Work produ...
14
Water Quality Association
15
Learning Experience Manager
©2014 Cognitive Advisors LLC All Rights Reserved
Certification, Badges
Formal Learning
Activities
(e.g., eLearning,
workshops, courses)
Informal Learning
Activities
(e.g.,...
17
Pilot Results
“I love the ability to communicate back and
forth with my employees.
I love being proactively prompted th...
On–the-Job Learning
Nano-
Coaching
Mobile Tech
RESULTS!
Questions?
Marty Rosenheck, Ph.D.
Chief Learning Strategist
mrosenheck@CognitiveAdvisors.com
@mbr1online
www.CognitiveAdvi...
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Nano-Coaching: Using Mobile Devices to Support On-the-Job Learning

Nano-Coaching: Using Mobile Devices to Support On-the-Job Learning The development of workplace skills happens primarily through on-the-job experience and reflection on that experience. A key to the success of on-the-job learning is the quality of coaching by managers and experts. The problem is that on-the-job learning and coaching can be haphazard and difficult to manage and track. In reality, most managers don’t provide effective coaching and feedback when it is needed. How can we leverage mobile technology to support the coaching process? In this session, you’ll see how an organization used the TREK Learning Experience ManagerTM, mobile software built on the Experience API (Tin Can), to enable short, frequent, asynchronous, targeted coaching interactions – “nano-coaching.” Elliot Masie defined nano-coaching as “very short burst support.” They developed a structured on-the-job learning path that was deployed on their smartphones. Learners used their phones’ sensors (camera, audio and video recorder, and GPS) to capture evidence of work at each step along their learning path and submit it to their designated coaches. When their coaches got an email notification that they received a submission, they reviewed it and provided written or recorded audio feedback that was sent back to the employees. The coaches where provided with performance support on their mobile devices in the form of coaching guides, checklists, and success criteria to ensure that the coaching and feedback was very targeted, focused, and accurate. You’ll see the results of a pilot study of the effectiveness of the technology-supported nano-coaching process. You’ll also get guidelines for developing an effective nano-coaching program to support on-the-job learning in your organization.
Published on: Mar 3, 2016
Published in: Mobile      Technology      Business      
Source: www.slideshare.net


Transcripts - Nano-Coaching: Using Mobile Devices to Support On-the-Job Learning

  • 1. Client logo Marty Rosenheck, Ph.D., CPT Chief Learning Strategist mrosenheck@CognitiveAdvisors.com www.CognitiveAdvisors.com @mbr1online TM Nano-Coaching: Using Mobile Devices to Support On-the-Job Learning mLearnCon 2014 ©2014 Cognitive Advisors LLC All Rights Reserved
  • 2. Focus on Results 2 Errors and Rework Customer Satisfaction Speed to Proficiency V A L U E ©2014 Cognitive Advisors LLC All Rights Reserved
  • 3. 3 The 70:20:10 Framework Eichinger & Lombardo – Center for Creative Leadership ©2014 Cognitive Advisors LLC All Rights Reserved
  • 4. On–the-Job Learning Nano- Coaching Mobile Technology
  • 5. 5 On-the-Job LearningProficiency Time (Gradually increase task difficulty and decrease scaffolding/support) ©2014 Cognitive Advisors LLC All Rights Reserved • Decide: - Next Learning Goal - What to Change • Prepare • Mini-tutorial • Modelling • Ask someone • Lookup in Knowledge Base • Job Task • Simulation • Observation • Performance Support • Scaffolding • Guidance at Teachable Moment • Articulate • Lessons Learned • Analyze Data • Coaching • Social Media • Comm. of Practice • Peer Review • Portfolio Skill or Competency
  • 6. 6 Your Experience? Manager as Coach?
  • 7. 7 • Short Interactions • Targeted • Mobile Tech Enabled • Coaching Support • Coaching Network Nano-Coaching ©2014 Cognitive Advisors LLC All Rights Reserved
  • 8. Coaching vs. Nano-Coaching Traditional Workplace Coaching Tech Supported Nano-Coaching Long sessions Very short interactions Infrequent Frequent General Specific/Targeted Removed from job task Close to job task Abstract View work product No tracking or accountability Tracked, Accountable No support for coach Coach is supported Hard to find the time Asynchronous, Mobile 8 ©2014 Cognitive Advisors LLC All Rights Reserved
  • 9. Why is it rarely done? 9©2014 Cognitive Advisors LLC All Rights Reserved
  • 10. Enabling Technologies 10 Uconn.edu Rustici Software Openmatt.org www.ucsc-extension.edu Mobile Experience API Analytics
  • 11. 11 Learning Experience Manager ©2014 Cognitive Advisors LLC All Rights Reserved
  • 12. 12 Nano-Coaching Cycle Perform Task Submit Work Product Notify Coach Coach Reviews Work Product Specific Feedback Approved? • Photo • Checklist • Text • Video • Audio • Document • Direct Observation Email & Dashboard Coaching Support • Checklists, Guidelines • Coach the Coach • Photo • Checklist • Text Comment • Audio • Document • Direct Goal Achieved! YES NO ©2014 Cognitive Advisors LLC All Rights Reserved
  • 13. 13 Student Teacher Student Mentor Teacher Practicum Professor Literacy Experts Lesson Support Learning Outcomes Work products: Lesson Plan Video of lesson QuestionsCoaching/ Feedback
  • 14. 14 Water Quality Association
  • 15. 15 Learning Experience Manager ©2014 Cognitive Advisors LLC All Rights Reserved
  • 16. Certification, Badges Formal Learning Activities (e.g., eLearning, workshops, courses) Informal Learning Activities (e.g., knowledge base, social learning, coaching) Experiential Learning Activities (e.g., real job tasks, field work) Experience API to Learning Record Store (LRS) Individualized Learning Path Tracking, Analytics, Reporting Competencies (Desired Skills and Knowledge) Social Site Copyright ©2014 Cognitive Advisors LLC All Rights Reserved Learning Experience Manager (LEM) Performance Metrics Coach/Mentor Observation Checklist Feedback TM
  • 17. 17 Pilot Results “I love the ability to communicate back and forth with my employees. I love being proactively prompted that something is ready for me to review. This system gives me a reason to talk with my people about customers and issues so I can tell if they understand what they’re learning. I liked it so much I want to coach more people.”
  • 18. On–the-Job Learning Nano- Coaching Mobile Tech RESULTS!
  • 19. Questions? Marty Rosenheck, Ph.D. Chief Learning Strategist mrosenheck@CognitiveAdvisors.com @mbr1online www.CognitiveAdvisors.com

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