MIKE PRESNAL
918.289.1035 | mpresnal@gmail.com | Tulsa, OK | www.linkedin.com/in/mikepresnal
Highly successful and versati...
Oklahoma State University Alumni Association, Tulsa Chapter – President (2014-2015); Vice President (2013-2014);
Bedlam Ru...
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Presnal_Mike_Res

Published on: Mar 4, 2016
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Transcripts - Presnal_Mike_Res

  • 1. MIKE PRESNAL 918.289.1035 | mpresnal@gmail.com | Tulsa, OK | www.linkedin.com/in/mikepresnal Highly successful and versatile Client Relationship Manager with 8+ years of experience managing and growing key client accounts across enterprise markets. Immediate impact performer with high level of business acumen that is well-versed in engaging and influencing top-tier executives. Expert in client retention, working closely with internal teams and external customers to proactively identify and resolve complex issues. Thrives in fast-paced environment while successfully prioritizing projects to meet demanding deadlines. Areas of Expertise  Business Development  Account Management  Relationship Building  Sales/Marketing Plans  Forecasting/Budgeting  Customer Retention  Strategic Planning  Communication/Presenting  Cross-Functional Teaming  Research/Documentation  Salesforce.com  Microsoft Office Suite Professional Experience LEVEL 3 COMMUNICATIONS...........................................................................................................................2009-2015 Lead Account Manager, Client Services Manager Retained and grew existing customer account base in enterprise market through selling and renewing data and voice services for Inside Sales. Partnered with multiple internal stakeholders to create product, pricing, design, and implementation of telecom solutions. As CSM, focused on post-sales support, working with 15 key customers, accounting for $1.4M in monthly billing.  Resolved key customer issues through engaging multiple internal teams to formulate new solutions, managing and communicating strict timeline and project status, resulting in customer retention and facilitation of increased sales.  Selected as Salesforce.com beta user, Order Entry Process focus group, 95/5 Quoting Solutions Prototype group, and Change Notification pilot group, providing recommendations on processes and use prior to company-wide implementation.  Provided targeted market penetration and account support for the Northeast region. GDH CONSULTING.............................................................................................................................................2007-2009 Account Executive Executed strategic marketing plans, engaging new companies for staffing services, while strengthening relationships with current clients. Managed all-aspects of staffing lifecycle for professional employment opportunities in finance and accounting sector.  Key player in establishment and growth of finance and accounting division, and expanded services to include procurement and telecommunications staffing services.  Visited minimum of 15 clients per week, identifying and assessing staffing needs, and gathering feedback on previously completed services.  Engaged 15 candidates per week, interviewing and placing individuals based on qualifications and customer needs. VANGUARD CAR RENTAL.................................................................................................................................2004-2007 Revenue Controller Managed rental pricing, inventory, restrictions, and discounting for National and Alamo Car Rental, utilizing forecast models, fleet variables, market rates, and availability for 6 metropolitan cities.  Increased market share and profitability as measured by EBITDA, working closely with City Managers to forecast and short- term demand and manage strategies.  Utilized yield management tools, and other reports, to forecast demand and availability for long-term pricing strategies. -Additional Experience- MCI – Billing Analyst, Circuit Auditor  Managed circuit analysis and billing of $500M+; Promoted to manage high-value accounts; led training for 70+ employees. Professional Development Bachelor of Science, Marketing, International Business minor – Oklahoma State University, Stillwater, OK Oklahoma State University Alumni Association – National Leadership Council Member (2015 - present)
  • 2. Oklahoma State University Alumni Association, Tulsa Chapter – President (2014-2015); Vice President (2013-2014); Bedlam Run Chair (2012-Present) Junior Achievement Volunteer | Eagle Scout

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