Phone: (M) +91 99452 71128 (L) +91 836 2776508 Email:
Plot # 209, Ranich...
Noteworthy Credits:
 Negotiated & received orders from Major Cement companies for 49 inch, 35 inch, 33 inch Cross Ply
against set target of 25 calls per day
Achieved at least 1 C-Sat per day C-SAT (customer satisfaction)
Sales & Service Executive, MAP Works Computers, Hubli (Jun’00 – Aug’02)
Key Deliverables:
Involved in marketing new comput...
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Naseruddin Patel

Published on: Mar 3, 2016

Transcripts - Naseruddin Patel

  • 1. MOHAMMED NASERUDDIN PATEL Phone: (M) +91 99452 71128 (L) +91 836 2776508 Email: Plot # 209, Ranichanama Nagar, Kelgeri Rd, Dharwad, Karnataka, India Seeking to continue my professionalism, where my dedication, expertise and talent will definitely bring the organization a sharper edge within the industry. Aspire for a Managerial position to contribute to the company's growth, in turn ensuring personal growth SYNOPSIS Meticulous and dedicated professional offering 7.6 years of total experience in various sectors like Sales Service, Information Technology, Customer Relations, Finance -- Now Sales & Service of OTR Tires (Off The Road ) / Off Highway Tires. Demonstrated ability to manage multiple priorities in a rapidly changing environment; ethical, loyal and maintain a high degree of confidentiality Exercise a high degree of discretion, mature judgment and tact in handling issues of a sensitive nature with sound relationship building, communication and negotiation skills Ability to build new territories and expand opportunities towards the achievement of stated targets and provide effective guidance to a team of professionals and support staff Excellent time management skills with proven ability to work accurately and quickly prioritize, co-ordinate and consolidate tasks, whilst simultaneously managing diverse range of functions from multiple sources Highly articulate, demonstrating excellent relationship building, communication, analytical and interpersonal skills across all levels including management, employees and external agencies Conversant with MIS, SAP CRM, Siebel CRM, MS Office 2010, Windows Series Installation & Troubleshooting Linux Red Hat 9.0, Visual Basic 6.0, Windows Networking, Computer Hardware/software installations and Internet Technologies. EMPLOYMENT CHRONICLE Area Manager- Sales & Services BKT OTR Tires (Off the Road Tires) ‘Balkrishna Industries Ltd. (July 2012 till date) Roles & Responsibilities:-  Supervise & Train the team of Distributors, & help them on field sales.  Promote sales to existing clients   Identify and solicit potential clients   Assess clients' needs and resources and recommend the appropriate goods or services    Provide input into product design where goods or services must be tailored to suit clients' needs, such as Cement or Steel Plants.   Develop reports and proposals as part of sales presentation to illustrate benefits from use of right kind of tires & render them service   Consult with clients after sales to resolve problems and to provide ongoing support    Troubleshoot technical problems related to materials & escalate to technical dept. if found severe.   Training Customer’s staff for proper usage of tires & how to get maximum life out of it.   Conduct sales transactions through Internet-based electronic commerce, like sending quotations & collecting payments.  Key Deliverables:  Handling Sales & Service of Off Highway Tires in Karnataka based in Hospet a mining town  Sales through network channels as well as direct institutional sales to large Institutional customers such as Steel Plants, Cement Mines, Iron Ore Mines, Underground Gold mines, Ports, & Infrastructure developments.   Attending OE complaints, & after sales complaints.    Collecting information of equipment used in Mining, Steel Plants, Ports, Constructions etc. & suggesting the Right kind of tire suitable for their application & terrain where these equipment are used such as Rigid Dump Trucks, Motor Graders, Tippers, Wheel Loaders, Back-Hoe Loaders, Cranes, Reach Stackers, RTG, Articulated Dump Trucks etc. 
  • 2. Noteworthy Credits:  Negotiated & received orders from Major Cement companies for 49 inch, 35 inch, 33 inch Cross Ply tires for Dump Trucks.  Achieved sales of $ 50,000 in 2012, $ 65,000 in 2013 , $80,000 in 2014 & $ 110,000 in 2015  Have been promoted to Area Manager Sales & Service W.e.f from Aug 2014  Have been promoted from Sr. Executive Sales & Service to Asst. Manager Sales & Service in span  Of 6 months based on performance. Asst. Manager - Collections, E-Next Financials (Tata Motors Finance), Belgaum (Aug’09 till June 2012) Key Deliverables: Handle collections of Commercial Vehicles through external agencies (Bucket 1-4, approximately 500 cases) Regularly on-field to interact with customers and visit at least 50-100 customers with / without agency executive Inform the State Head with regard to legal cases to obtain legal support from the team Monitor performance of all Field Executives on a daily basis, review customer-wise data from each of them and report the same to the Top Management Check receipt books on a weekly basis ensuring collection agency and Field Executives adhere to rules & regulations laid by the company Request State Head to retrieve file copies from Head Office for Skip & Non-Traceable customers Visit insurance companies along with the customer for pending cases and ensure all documentation is correct and precise Co-ordinate with Repo agencies along with State Head to repossess pending vehicles Report total collections on a daily basis to the Supervisor ensuring all Executives achieve their targets within the stipulated time Co-ordinate with Field Executives to resolve maximum cases without the need for Repossession especially on 4th BKT cases Check receipt books on a weekly basis ensuring all documents are audit compliant Noteworthy Credits: Rated #1 Asst. Manager (Collections- Commercial Vehicles) PAN India in Mar’11 and Mar’10 Collection Maturity amount for Mar’11 was 30.58 Lacs and collectible was 1.0 Cr; delivered 57.42 Lacs with 188% Maturity Efficiency = Std Installment (57% of Collection Efficiency) Collection Maturity amount for Mar’10 was 29.59 Lacs and collectible was 92.87 Lacs; delivered 49.29 Lacs with 167% Maturity Efficiency = Std Installment (53% of Collection Efficiency) Technical Support, SITEL India Ltd. (ITC Infotech Park), Bangalore (Jan’08 – Feb’09) Key Deliverables: Involved in troubleshooting hardware / software issues related to Ink jet printers, scanners, copiers, Ink cartridges etc., including Sale of new printers, scanners & copiers etc., offering OOW (Out Of Warranty sales), CFL (Customer For Life) programs and closing the sales Documented all concerns raised by customers using Siebel CRM 7.0 while troubleshooting the same; used remote desktop to login into customers computers for prompt and quick resolution Involved in performing other duties as assigned including mentoring the team, handling escalations, monitoring calls of team mates and training them accordingly Functioned as Product Specialist involved in entering points scored by Executives in PMS System Installed software through remote desktop using Log-Me-In Rescue dedicated account Generated accounts on customers details and created assets for all shipments using Siebel 7.0 CRM tool Created process reports and mentored new analysts on the team by imparting process knowledge / training Noteworthy Credits: Rated #1 amongst 400 employees in half-yearly performance appraisal Efficiently handled calls with an average time of 15 minutes per call with 100% resolution; always achieved 35 calls per day with 98% resolution and AHT (Average Handle Time) of 9 minutes
  • 3. against set target of 25 calls per day Achieved at least 1 C-Sat per day C-SAT (customer satisfaction)
  • 4. Sales & Service Executive, MAP Works Computers, Hubli (Jun’00 – Aug’02) Key Deliverables: Involved in marketing new computer systems in and around Hubli and Dharwad areas ensuring delivery of best competitive prices in the market especially to cyber cafes Configured new systems, networking, installed printers, scanners etc., in cyber cafes Provided services like maintenance, installation of OS, Antivirus etc., to cyber cafes, offices and Home users Noteworthy Credit: Achieved highest sales of AMD K-7 processor-based computers by delivering 197 systems across Hubli-Dharwad area in a span of 2 years; the Proprietor of the company received the ‘Best Dealer’ award Computer Faculty, Govt. Fisheries Dept., Dharwad (Aug’02 – Dec’02) Key Deliverables: Conducted classes on Linux Red Hat Enterprise and Open Office Org PROJECTS Summer Internship: Title: Comparative Analysis of Unitek’s products with its Competitors Organization: Unitek Software Pvt. Ltd., Hubli Duration: Apr’06 – Aug’06 (During MBA – On job training) Role: Direct Marketing Executive Others: Organizational Behavior - Total Quality Management at BDK Industries, Hubli Operations Management - Just in Time at Tata Steel Pvt. Ltd Financial Management - Comparative Analysis of two Credit Cards i.e., American Express & Master Card Marketing & Communication - Consumer buying behavior with reference to food products in Hubli Management Information System - Analysis of E-Val Software used at various Drug Stores in Dharwad ACADEMIA & TRAININGS M B A in Marketing from ICFAI National College in 2007 B Com (Computers) from Karnataka University, Dharwad in 2005 12th from Karnataka Pre-University Education in 2000 Visual Basic 6.0 Programming Technical Training in Troubleshooting of all kinds of Printers & Computers Finance Collections PERSONAL MINUTIAE Date of Birth: 31st December, 1978 Linguistic Proficiency: English, Hindi and Kannada Interests: Playing Computer Games, Listening to Music, Playing Guitar, Reading Books, Theological Studies Preferred Location: International References: Furnished upon request

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