Published on: Mar 3, 2016
Transcripts - Naizal CV
MUHAMMAD NAIZAL NAJEEB. P
Mobile No: 974-33190029
Possessing more than Five years of vast experience in the field of Computer
Hardware & Networking where Planning, Implementation, Administration and
Troubleshooting are involved with multiple platforms of Microsoft.
PROFESSIONAL SKILLS AND QUALIFICATIONS
Installing, configuring and upgrading operating Systems (Windows
Server 2003, Server 2008, Server 2012)
Managing Active Directory including User management.
Group Policy maintenance.
Installing and Maintaining network printer.
Installing and Maintaining File Server and backups.
Installing applications and troubleshooting hardware problems.
Configuration and updating of Antivirus.
Providing technical support to end users through Remote
System Backup and Deployment of new image.
Liaise with Vendors and contractors.
Maintenance of AVS (Audio Visual System) such as Projector and
Installing and Maintaining BARCO Video wall (Sidebar).
Currently working for Al Khor International School
(Owned and run by Rasgas, Alkhor, Qatar) as
Desktop Support Technician (From 22-Mar-2015 to till date).
1 Year and 10 month experience from Salam Technology as
Desktop Engineer (Outsourced to Alkhaliji Bank West Bay, Qatar
From 3-June 2013 to 31-Aug-2014,
Ooredoo Satellite station, Mekaines, Doha from 1-Sep-2014 to 19-Mar-2015).
2 months experience from Johnson Controls as IT Engineer
In contract base at Hamad International Airport Doha, Qatar
(From 01-April-2013 to 30- may-2013).
One Year experience from MHES College of Science and Technology Kerala,
India as Server Administrator (2nd
Name: Muhammad Naizal Najeeb. P
Current Address: Doha, Qatar
Passport No: H6527546
Visa Status: Transferrable (RP)
Mobile No: 974-33190029
Date of Birth: March 10 1989
Marital Status: Married
Known Language: English, Hindi,
One Year experience from Weblab Technologies Kerala, India as System Administrator.
June 2010 to 30th
Bachelor of Computer Application (BCA)
AMC Collage, Bangalore University, Bangalore, India 
PROFESSIONAL TRAINING & CERTIFICATIONS
Computer Hardware :Transit Pvt. Ltd, Vatakara, Calicut, Kerala, India
Microsoft Certified IT Professional (MCITP) MCP ID:10581867
RESPONSIBILITIES AND ACHIEVEMENTS
Provide support for all Information Technology products and
services. Support may include answering
questions, troubleshooting problems, instructing customers
regarding software or hardware functionality.
Determines the most effective manner to resolve client's technical
issue. Engages in research and in depth troubleshooting to resolve
Records required customer and problem information in the Call
Ticket System. Updates tickets with appropriate entries of
activities, and closes tickets with resolution entered upon
completion of the job.
Escalate complex and/or high priority problems to the appropriate
support groups for resolution.
Building and maintaining good service relation with customers.
Delivers, tags, sets up, and assists in the configuration of end-user
PC desktop hardware, software and peripherals.
Keep record of all technical documentation. Which includes
installation, upgrade, troubleshooting.
Diagnoses and resolves end-user network or local printer problems.
Provide support for IP Phone issue.
I hereby declare that the information furnished above is true to the best
Of my knowledge.
Muhammad Naizal Najeeb. P
Desktop Support Technician
IT Test Lab (AKIS)
Disposal of old IT equipment
Asset Tagging And Tracking
Television Censoring (Qtel)
SOFTWARE AND OS
Windows Server 2003,2008
Windows 7, 8
SERVERS AND APPLICATIONS
Microsoft Active Directory