Address :
4 street Gomaa khamis-Elzahraa Ain Shams-Cairo
Cellular
: (+2012) 24737373
E-mail:
nada_adel92@hotmail.com
Perso...
• Provide on-the-job training for new employees.
• Responding to guest’s complaints.
• Trainee at Alex Bank (Customer Serv...
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Nada Adel Allam

Published on: Mar 3, 2016
Source: www.slideshare.net


Transcripts - Nada Adel Allam

  • 1. Address : 4 street Gomaa khamis-Elzahraa Ain Shams-Cairo Cellular : (+2012) 24737373 E-mail: nada_adel92@hotmail.com Personal Details Birthday : February 27, 1992 Marital Status : Single Nada Adel Ahmed Allam Objectives Seeking a challenging position in a dynamic reputable organization where I get to utilize & improve my skills, gain international exposure & experience while enjoying work security &stability in a friendly work atmosphere. Education Bachelor of Commerce (May, 2012) Faculty Of Commerce – Ain Shams University (Cairo, Egypt) · Major: Accounting · Minor: Business Administration & Management Experience • Raya contact center project Alex Bank as call center representative from (August 2013 until August 2014) · • Answer phones and respond to customer requests. • Provide customers with product and service information. • Up sell products and services. • Transfer customer calls to appropriate staff. • Identify, research, and resolve customer issues using the computer system. • Follow-up on customer inquires not immediately resolved. • Recognize, document and alert the supervisor of trends in customer calls. • Recommend process improvements. • Recognize, document and alert the supervisor of trends in customer calls. • Recommend process improvements.
  • 2. • Provide on-the-job training for new employees. • Responding to guest’s complaints. • Trainee at Alex Bank (Customer Service Department (September 2009 & 2010 & 2011). • Own and manage the client relationship: resolving calls efficient and effectively. • Ensure service level agreements are met and maintained. • Work as part of a team to ensure offering world-class Customer Service at all times. • Be proactive in regards to the improvement of processes and Procedures. Skills & Abilities Language Skills: · Arabic (Mother tongue) . English: Good Command in Both Writing, Reading and Speaking. Computer Skills: • Full acquaintance with MS-Windows (XP & 7) as well as MS-Office programs (Word, Excel, Access & PowerPoint)(2003 – 2010) • Proficient internet surfer, got a good hang of searching online and following up with the news. Independent coursework: .Negations skills .Introduction to Effective Presentations .Customer Service via Phone and Email

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