1| P a g e
Nada Swailam
Date of Birth: April 9th , 1986
Address: Villa 68, Al-Yasmine 4th district, First settlement, New ...
2| P a g e
 Maintaining good relationship with customers through engaging in
conversations, building rapport and asking q...
3| P a g e
PROFESSIONAL EXPEREIENCE
 June 2008 - Nov.2009
Assistant Financial Manager
Global Peering Exchange LTD (GPX)
A...
4| P a g e
 Foundation Certificate in Written Translation from the American
University in Cairo including: Lexicography a...
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Nada Swailam Resume

Published on: Mar 3, 2016
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Transcripts - Nada Swailam Resume

  • 1. 1| P a g e Nada Swailam Date of Birth: April 9th , 1986 Address: Villa 68, Al-Yasmine 4th district, First settlement, New Cairo, Cairo, Egypt. Mobile number: +2 01272222862 E-mail: nadaswailam@gmail.com Gender: Female Nationality: Egyptian Marital Status: Married EDUCATION  2004 - 2008 Bachelor of Commerce, English section, Ain Shams University, Cairo, Egypt- cumulative grade “Very Good”. CURRENT POSITION  Sept.2012—Present Customer Service and Sales officer Arab African International Bank (AAIB) As a customer service and sales officer situated at the frontline of AAIB’s most kinetic branch, my main responsibility is to assist in the delivery of the branch retail plan by providing high-quality service to our clients through ongoing coaching, and proactively addressing customer needs, ensuring all customers’ requests are met and maximized, in addition to affirming processes and procedures are completed accurately Job Description:  Introduce, explain, sell & cross sell services and products, clarifying all features to ensure customer understanding and satisfaction.  Demonstrating good personal judgment when assessing customer needs, providing confident reasoning on a face to face basis when explaining why decisions have been taken.
  • 2. 2| P a g e  Maintaining good relationship with customers through engaging in conversations, building rapport and asking questions in order to build a better understanding of their needs.  Design product packages to individuals and corporates to best benefit them.  Dealing with the large portfolios of VIP clients with Excellency and proficiency.  Awareness of competitors’ services and products, hence ability to show points of strength and weakness.  Build and maintain good relationships with staff through a genuine desire to understand their needs and support them.  Take on board innovative ideas to enhance performance or to develop new products and services based on daily interaction with customers.  Adhere to regulations, legal obligations and data protection rules.  Handling customer complaints and problems in a timely and efficient way.  Nov.2009— Sept. 2012 Operations officer Arab African International Bank (AAIB) Job Description:  Implementation of most of the banking products according to customer requests on the bank system including the issuance of certificates of deposits, booking loans, granting special rates to VIP clients, conducting foreign exchanges, handling all the credit cards issues from issuance to closure, depositing and collecting cheques and conducting transfers.  Leading and teaching new employees.  Supporting the call center team in order to solve customer requests and copmlaints in the mostly effiecint way.  Handling the iron safe boxes of VIP clients.  Responding to special clients’ requests, queries, interest calculations..etc.  Handling audit reports by solving the reported issues, reporting them and passing learned lessons to colleagues.
  • 3. 3| P a g e PROFESSIONAL EXPEREIENCE  June 2008 - Nov.2009 Assistant Financial Manager Global Peering Exchange LTD (GPX) A leading Data center and networking multinational company Job Description:  Preparing the monthly financial reports using Excel.  Assisting in the prepation of next year’s budget in light of the current year spending, projected income.  Payment of invoices, salaries and recording them in the accounting books.  Following up contracts and licenses renewal and update.  Taking and mailing top management’s menutes of meetings. INTERNSHIP  June 2007 - June 2008 Assistant Financial Manager Global Peering Exchange LTD (GPX) Part time job through the final year at college. Courses and CERTIFICATIONS:  Banking Foundation including the modules of: Financial Accounting, Budgeting & Performance appraisal, Financial Analysis, Principles of Investment, Credit & Cash Flow Analysis & Projections, Credit Risk Management, International Trade Finance, Documentary Credit Operations, Operations, Treasury Management, Customer Service, Marketing Fundamentals, Competitive Intelligence, Human Resources, Selling & Communication and Team Building. August 2011 / 5th grade out of 29.
  • 4. 4| P a g e  Foundation Certificate in Written Translation from the American University in Cairo including: Lexicography and Terminology, Translation Linguistics, Research Tools and Arabic Editing Skills- July 2010.  Banking related courses as: Customer Service in the age of consumer & Detection of Forgery & currency counterfeiting- 2010.  Certifications from New Horizons in communication skills, presentation skills, time and stress management- Jan, 2008.  YAT Professional Diploma in Secretary including the office package: Excel –word- outlook- net surfing & windows XP- March, 2007. LANGUAGES  Arabic: Native language  English: Fluently spoken and written. PERSONAL SKILLS  High level of oral and written communication skills.  Self-motivated but able to work as part of a team.  Multitasked and can handle pressure  Good negotiation skills and persuasiveness.  Trustworthiness and discretion when handling confidential information.  Good presentation skills.  Leadership and Managerial capabilities.  Good business sense.  Positive attitude.  A smart appearance and professional manner.

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