NaderS El-Kari
Tel: 00966(509179809)- 009613246789 DOB : 15/01/1977
nader_kari@yahoo.com Status: Married
Career Objective
...
Action as necessary to help assure that budget goals are attained.
 Recruit, train, schedule and evaluates subordinates a...
 Assist with cash, credit card and debit card payments when necessary
 Prepare front office statistical reports as requi...
Education
 Hospitality Management Diploma (AH&MA) 2000 USA
American Hotel & Motel Association
 Adventist School 1998 Leb...
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Nader CV 2015-2016

Published on: Mar 3, 2016
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Transcripts - Nader CV 2015-2016

  • 1. NaderS El-Kari Tel: 00966(509179809)- 009613246789 DOB : 15/01/1977 nader_kari@yahoo.com Status: Married Career Objective To have a position in a worldwide organisation where I can utilize my potential and develop my skills Experience Sunset Beach Resort, Marina & Spa July 2015- Present Saudi Arabia - Al Khobar Member Relations Manager  Make sure the member relations team are up to date with all the Information and events and to have full knowledge about the upcoming activities  Develop and implement programs, projects and activities designed to enhance member relations with the resort  Plans and implements strategies to meet resort membership goals.  Ensures prompt, courteous and accurate service to all guests, so as to maximize customer satisfaction.  Understand and own the General Job Responsibilities which was required from the General Manager  Greet members upon their arrival to the resort and making sure to get feedback and suggesstion  Responsible for optimizing the renewals of memberships and to achieve organizational profitability.  Following up on past and potential members and determine the reasons why some past members have not renewed membership  Make sure the staff of the resort is aware of potential members visiting and any information needed is relayed.  Ensures daily regular interaction and communication with members to receive feedback and suggestions and same to be shared in the member relation logbook and by following up with the concerned department  Ensure all members / guest complaints and handled promptly and efficiently and responded as per standards and policy.  Working closely with the Sales and Marketing to achieve membership targets  Participate and contribute in regular meetings to review departmental performance.  Prepares and maintains all members records as per organization policies and procedures.  Provide assistance to security in maintaining a safe environment in the resort  Follow up on the Courtesy call which was done by the member relations team by giving update to the General Manager.  Develops and adheres to a departmental budget; after approval, monitors and takes corrective
  • 2. Action as necessary to help assure that budget goals are attained.  Recruit, train, schedule and evaluates subordinates according to resort procedures.  Plans and develops training programs and professional development opportunities for the member relation team.  Covering Manager on duty 3 times a month  Completes other appropriate assignments made by the General Manager InterContinental Abu Dhabi -390 Rooms March 2008- May 2015 UAE Chief Concierge Member of Les Clefs d’Or UAE  Manage and monitor the performance for the front office team of 23 team members from Concierges, Guest service center, Front desk and Business center.  Manage the front office department along with the front office manager to ensure guests receive prompt, cordial, efficient and personalized service  Ensure Guest service center and business center are working together with the Concierge team in order to provide high customer service.  Ensure Guest service center handles all phone calls and requests in a professional and efficient way.  Making sure that Business Center is well manned at all time and that best customer service is provided at all time.  Keeps up stable customer service and customer relationships with all guests, suppliers and cooperation agents ( limousine company, airport agents,etc..)  Covering the Duty Manager and Manager on Duty during busy period  To assist in maintaining and develop agreed operating procedures involved in the Front Office and to ensure all Front Office employees adhere to the correct procedures as laid down in the operating manuals  To assist the Front office manager in managing the Guest Relations, Club Executive, Communications and the Front Desk operations  Immediately handles all guests needs and promptly follows up to ensure satisfaction.  Responsible for correct office administration, filing and reporting of the Concierge department  Handling limousine transfers, restaurant suggestions, flight reservations and confirmations for guests.  Familiar with cultural programs and events going on in the situated town and its surroundings  Supports the annual budget process for the department.  Ensure training needs analysis of departmental staff is carried out and training programs are designed and implemented to meet needs  Personally interested in the local restaurant scene and looks for good relationships with their owners JW Marriott Kuwait- 313 Rooms Feb 2007- Jan 2008 Kuwait Manager on Duty  Manage and monitor the daily Front desk operations with a team of 33 team members including Front desk, Guest relations, and Concierge  Manage all the front desk services and personnel to ensure guests receive prompt, cordial, efficient and personalized service.  Manage staffing levels to ensure that guest service, operational needs and financial objectives are met.  Interact continuously with guests to obtain feedback on product quality and service levels.  Participate in hospitality audits for associates and give appropriate feedback to improve individual hospitality skills  Greets the VIP guests of the hotel during their arrivals and escort them to their rooms.  Handles guest complaints and other related problems and reports on the Glitch reports.
  • 3.  Assist with cash, credit card and debit card payments when necessary  Prepare front office statistical reports as required by the management.  Authorize rate and room changes, paid outs, rebates, cash advances, acceptance of cheques, on basis of established procedures.  Assist in promoting inter-hotel sales and in-house facilities.  Assist in determining training needs and in preparation of front office training plan.  Maintain smooth relationships between management and guests by attending to guests complaints, requests and inquires. JW Marriott Kuwait- 313 Rooms Jan ‘2006- Jan ‘2007 Kuwait Guest Services Manager  Manage and monitor the daily concierge operations and ensures compliance with all policies, standards and procedures.  Manage all the concierge sections and the guest relations.  Manage staffing levels to ensure that guest service, operational needs and financial objectives are met.  Interact continuously with guests to obtain feedback on product quality and service levels.  Participate in hospitality audits for associates and give appropriate feedback to improve individual hospitality skills. JW Marriott Kuwait-313 Rooms Apr ‘2003- Dec ‘2005 Kuwait Chief Concierge  Supervise and monitor the performance of a team of 33 concierges of Bellboys, Drivers, Airport Representatives and Valet Parkers. Metropolitan Palace Hotel May 2001 – March 2003 Lebanon Asstistant Chief Concierge Member of the pre-opening team  Supervise and monitor the performance of 11 team members Including Concierge, Bellmen, and doormen  Assist the Chief Concierge in asssiting with all kind of guest requests.  Provide general Information about the city, Including all shopping centers, tourist Information, Pub, restaurant and places to Interest.  Handle guests airline ticket booking and confirmation and coordinate their transportation services.  Assist with escorting guests to room, explaining all in-house and room facilities.  Conducts team briefing before starting the shift  Supervise the luggage service and to ensure a smooth and effficient operation  Be up-to-date on information on in-house activites, restaurant concepts and hotel information, and to up sell the hotel’s facilities and services at every opportunity.  Ensures that all employees have a complete understanding of and adheres to the hotel’s policy relating to Fire, Hygiene, Health and Safety Beirut Marriott Hotel – 177 Rooms Nov 1999 – Nov 2000 Lebanon Trainee  Received training and performed duties in several departments Including Housekeeping,Room Service,Security and Front Office.
  • 4. Education  Hospitality Management Diploma (AH&MA) 2000 USA American Hotel & Motel Association  Adventist School 1998 Lebanon Baccalaurate II- Experimental Science Professional Profile  Highly organized, dedicated with a positive attitude. Work under strict deadline schedules with attention to details.  Team player with proven leadership capabilities.  Number 1 in MEA InterContinentals Hotels Overall Hotel Guest Satisfaction with 96.2% - 2009  Perfomance Appraisals Workshop Certificate- Abu Dhabi University Knowledge Group- InterContinental Abu Dhabi  Front Desk Upselling Certificate - TSA - InterContinental Abu Dhabi  Being IN THE KNOW Certificate - InterContinental Abu Dhabi  German Starter Course- Eton Institute - InterContinental Abu Dhabi  Received THANK YOU letters- InterContinental Abu Dhabi  Service Excellence Skills Training - Hospitality Excellence  Train The Trainer Program Certificate - JW Marriott Kuwait  General General Award in recognition of the hardwork, dedication, and contribution to the success of JW Marrriott Kuwait City.  Manager Mustang Award 2007- JW Marriott Kuwait.  Supervisor Mustang Award 2004 - JW Marriott Kuwait.  Employee of the Month 2003 – Metropolitan Palace Hotel-Beirut  Cross Training for 1 year in different departments – Beirut Marriott Hotel  Member of Les Clefs d'Or- UICH  Participated in the 58th World Les Clefs d'Or Congress Toronto 2011  Participated in the 59th World Les Clefs d'Or Congress London 2012  Participated in the IHG AMEA Leaders’ Meeting Singapore April 2014- InterContinental Concierge Brand Session Hallmark Additional  Fluent in English and Arabic.  Knowledgeable of MS Office Suite and other applications.  Knowledgeable of new opera version  Representing the InterContinental Abu Dhabi Concierge Video ( 2011- 2015) http://www.youtube.com/watch?v=xnqsSi7j6Os  UAE and Lebanese driver license.

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