Address: 70B Glassop Street, Yagoona NSW 2199
Mobile: 0404 068 990
Languages: Ar...
March 1999 - March 2007 National Australia Bank Senior Personal Banker
x Provided financial advisory services to consumer ...
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Nadia Ajami Resume

Published on: Mar 3, 2016

Transcripts - Nadia Ajami Resume

  • 1. NADIA AJAMI Address: 70B Glassop Street, Yagoona NSW 2199 Email: Mobile: 0404 068 990 Languages: Arabic and English PROFESSIONAL PROFILE: Professional Business Banking Manager with extensive experience in the provision of fully integrated financial solutions and risk management for small business customers; offers additional experience in the supervision and leadership of a mid-sized branch including the coaching, training and mentoring of 12+ staff; able to meet deadlines, manage budgets and get results PROFESSIONAL HISTORY: Nov 2009 - Current National Australia Bank Business Manager x Provides financial advisory services and integrated financial solutions to small business customers x Assesses the economic value and risk potential of new business to determine lending capacity x Enhances the credit risk profile and profitability of the portfolio x Uses a structured sales approach (Customer Led Innovation Strategy) to build and leverage relationships with other specialists x Implements annual business plans for the customer portfolio x Prepares and submits business lending proposals according to strict deadlines and quality control measures Achievements: 9 Manages a portfolio of 500+ small business clients as the delegated authority for loan approvals 9 Provides on the spot approval to small business owners with the ability to approve the majority of credit applications within 48 hours 9 Winner of multiple branch awards for reaching targets and exceeding performance indicators March 2007 - Nov 2009 National Australia Bank Branch Manager x Led, developed and inspired the team to deliver outstanding customer experiences, each and every time x Responded to escalated client issues to negotiate win -win solutions for the branch and customers x Responsible for overall branch performance including adherence to quality control methods, budget and meeting deadlines and sales targets x Provided training to the team on new products and services; built relationships with key industry stakeholders and managed the branch budget with zero overspend Achievements: 9 Managed a team of 12 + staff members to drive business growth and ensure branch profitability 9 Managed the branch budget with zero overspend; analysed the profit and loss statements and financial records to implement cost saving measures without sacrificing quality 9 Presented large workshops and training on a national scale to over 500+ individuals
  • 2. March 1999 - March 2007 National Australia Bank Senior Personal Banker x Provided financial advisory services to consumer related customers and property investors x Identified, addressed and resolved customer needs x Delivered excellent customer service x Built stakeholder relationships to leverage partnership opportunities Achievements: 9 Passed all audits and compliance related activities and tests 9 Increased referrals and repeat business through developing solid professional relationships with clients 9 Consistently met key performance indicators and sales targets; winner of multiple service awards Oct 1996 – March 1999 National Australia Bank Customer Service Supervisor x Worked with business managers to supervise lending staff x Managed a portfolio of commercial customers x Sourced new business opportunities and executed sales strategies x Approved and recommended credit applications and cross promoted bank’s product suite x Ensured client satisfaction levels remained high and managed performance issues April 1994 - Oct1996 National Australia Bank Consumer Business Officer x Approved, interviewed and processed consumer lending applications x Increased market share with personal lending x Provided a high level of customer service via email, phone and face to face QUALIFICATIONS: AFSL General Awareness AFSL Tier 2 Accreditation Anti-Money Laundering & Counter Terrorism Financing Risk Awareness Australian Credit Licence & Responsible Lending Code of Conduct Code of Banking Comparison Rates Compliance Risk Assessments Consumer Credit Code Customer Feedback Disability Awareness Discrimination Awareness Electronic Funds Transfer Code Emergency Evacuation Information Security Awareness Health and Safety Life Insurance Personal Loans Mortgage Protect National Consumer Credit Protection OMEGA Business Lending Fundamentals Privacy Awareness Trade Practices Law Develop, Present and Negotiate Credit Workshops Suspicious Transactions Branch and Cash Security *****Complete transcript of accreditations and professional development available on request***** REFERENCES: Strong references available on request

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