Nadia Boussaid
40 Lichtenberger str Berlin •
0420 791 305
sabfouzia@hotmail.com • Linkedin: https://www.linkedin.com/hp/?d...
 Filingexistingandnewmember’smembershipinformation.
 Trainingnewemployeesonthe receptiondesk.
 Providingsupportforthose...
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Nadia Boussaid

Published on: Mar 3, 2016
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Transcripts - Nadia Boussaid

  • 1. Nadia Boussaid 40 Lichtenberger str Berlin • 0420 791 305 sabfouzia@hotmail.com • Linkedin: https://www.linkedin.com/hp/?dnr=F6opujC12s4S- wbqW6BDVQ6k5M4h6wMwI0ht Personal Statement I am a hard workingcustomersupportspecialistwithcommercialawarenessandbusinessacumenin salesandcustomerservice.Iam an excellentcommunicatorwho isflexible andadaptable inmy approach.I have beenworkingina seniorrole managingandsupportingcustomerservice executives ensuringthe teamisdeliveringandperforminghighly.Istrive toimprove processesandprocedures inorder to contribute to businessefficiency. Key Skills  Team Management  Performance andAbsence Management  TrainingDeliveryandcreation  Switchboardmanagement  Proactive andkeentoprogress  SalesSupport Achievements Createdanddeliveredcustomerservice training resultinginimprovedcustomerfeedackforthe teamsmothlytarget. Conductedabsence reviewmeetingswithteamresultinginareductionof absence by2 percent, whichwasa greatturn around. Updtedthe qualityandfeedbackprocesswiththe seniorteamresultinginbettercommunication. Deliveredaseniorteamvisibilityprojecttotime. Work Experience SeniorSupervisor/ AssistantTeam Leader in Customercare,Booking.com Nov2011/Sep 2015  Team Management, conductingreturntowork,121 meetingsandsmall KPIand STAT huddles.  DeputisingforTeamLeaders.  Playingakeyrole inrecruitmentof new teammembers.  Mentoringnewstarters,providingtrainingandguidance.  Monitoringworkactivitiesand assigning tasksforteammembers.  ProvidingtrainingforCustomerService Executives,managingincentivestoincrease motivationandperformance.  Answeringcustomerqueriesbyphone andemail.  MeetingtargetsandKPI's. Receptionist,DW Sports Fitness Sep2009/2011  Answeringthe telephone anddealingwithbookingforappointments  Diarymanagementforthe personal trainers&gym instructors.  Servingmembersanddealingwithanyqueriesorconcernstheyhave regarding memberships,includingsales toursandprice presentation.  Updatingand amendingthe membershipdetailsonthe in-housecomputersystem for the existingmembers&newmembers.  Cash upproceduresforthe receptiontill.
  • 2.  Filingexistingandnewmember’smembershipinformation.  Trainingnewemployeesonthe receptiondesk.  Providingsupportforthose inthe cateringdepartment. SupervisingAssistant,NextRetail- Cambridge March 2009/Sep 2009  Providingahighlevel of customerservice tostaff.  Offeringapersonal shoppingservice tocustomers.  Checkingforstockavailabilityonthe in-housecomputersystem.  Answeringtelephone queriesfromcustomers  Supportingcolleaguestoensure thatall salestargetswere metwithinthe store. DeliveryAssistant,BHS- Cambridge March 2009  Managing the stockin the ladiesdepartment  Sortingdeliveriesuponarrival tothe store.  Replenishingstockonthe shopfloor.  Providinggeneralcustomerservice andmakingsure the businessrunsassmoothly as possible. Bar Supervisor,The Mill Pub- Cambridge sep 2008/March 09  Managing a small teamof 10 employees.  Organisingrotasand timesheetsforstaff.  Dealingwithadministrationinthe backoffice.  Conductingmonthlyappraisalsforbarstaff. Volunteerexperience ClassroomAssistantatBushHill parkprimaryschool withyear4 pupils,helpingchildrenwithspecial needscomplete EnglishandMathwork as well ashelpingthembuildconfidence. Languages FluentinEnglish,Frenchandliteral Arabic. I alsohave a fairunderstandingof afewof the ArabicdialectsandI am alsolookingtoproceedin learningSpanish. Education GCSE: (main) Maths B EnglishC A level: FrenchA PsychologyC SociologyC Referencesavailable uponrequest.

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