NADIA E. WARD
301.806.3892▪e_ward02@hotmail.com▪Woodbridge,VA
SUMMARY OF QUALIFICATIONS:
Experienced career,education,andc...
WORK EXPERIENCE:
Wounded Warrior Transition Command: Army Wounded Warrior Program Alexandria, VA
Wounded Warrior Transitio...
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Nadia Ward

Published on: Mar 3, 2016
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Transcripts - Nadia Ward

  • 1. NADIA E. WARD 301.806.3892▪e_ward02@hotmail.com▪Woodbridge,VA SUMMARY OF QUALIFICATIONS: Experienced career,education,andcounseling professionalwithfiveplusyears’ experience,supporting and actingas a liaison foractive duty, wounded,illand injuredsoldiers andveterans. EDUCATION: B.A.,SociologyAugust2002 VirginiaState University M.A.,Rehabilitative CounselingAugust2005 Universityof Maryland,CP AWARDS AND RECOGNITION: Excellence of Service Awardforoutstandingservice toWarriorTransitionUnit Certificate of Achievementforexceedingcommandmissiongoals Excellence of Service Awardforeffectivecommunicationtoseniorleadershipandstakeholders HIGHLIGHTOF EXPERIENCE:  Managed caseloadfor300 plussoldiers,responsiblefordocumentationof servicesprovided,case notes,andreportsas needed  ServedasProgram Manager inManager’sabsence,attendedmeetings,answeredquestionsand processedall requiredmandatoryreporting  Conductedsearchesonseveral databasestolocate misplacedordislocatedsoldierstoensure continuedcare andsupport  Routedcallsandresolvedissues,administered intake eligibilityandprogramrequirements  Servedasa liaisononbehalf of soldiersandtheirfamiliestoassistwithobtainingresources  Developeddailyreportstotrackand analyze bothinboundandoutboundcall typesforprogram evaluationandimprovement  DevelopedSOP’s,andotherdocumentsforgeneralprogram use andaction planstoimprove the productivityof the contactcenter  Conductednewhire trainingtoinformnew staff of contactcenterprocesses  Servedasa coordinatorforthe ArmyWoundedWarrior Program(AW2) Annual symposium, contactingGenerals, DirectorsandProgramManagers andassistedsoldierswith administrative planningandlogistics  Servedasa subjectmatterexpertforthe ArmyWarriorCare TrackingSystem(AWCTS) andprovided systemrequirementsandissuestosoftware developersforfuture releases  UsedAR-621-5 to helpsoldiers andtheirspouses understand the educationsbenefitsassociatedwith the army  Traveledtomilitaryinstallationstoconductbriefingson educationservices  Trained200 plussoldiers bi-weeklyonthe Goarmyedportal  Assistedsoldiers,contractorsandciviliansestablishindividualized education trainingplans  PlannedeventsinconjunctionwithMorale WorkandWelfare (MWR) topromote educationservices withinbudget  Developedarticlesonstress,coping,problemsolving andtopicsthatdeal withwork-relatedstress  Servedason-call/off hourscounselorhandlingemergencyandsuicide calls
  • 2. WORK EXPERIENCE: Wounded Warrior Transition Command: Army Wounded Warrior Program Alexandria, VA Wounded Warrior Transition Coordinator 01/2011-Present Impact: Managed 2,000 plus cases serving as a liaison between the soldier and their advocate, assisting with providing information on program eligibility, services and resources. Army Continuing Education Services Fort Myer, VA Guidance Counselor 12/2008-10/2009 Impact: Administered personality, career and education assessment tests for soldiers and provided briefings on education benefits, increasing the number of soldiers that receive college degrees, professional certifications or placed in competitive employment. Walter Reed Army Medical Center Washington, DC Army Education Counselor 5/2007-12/2008 Impact: Developed marketing materials and served as a coordinator for education fairs while maintaining cost effectiveness. US Customs and Border Protection (CBP) Washington, DC Employee Assistance Counselor 9/2006-4/2007 Impact: Counseled CBP employees on worked related or psycho social issues to alleviate the number of employees experiencing personal issues that affect their job.

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