Nadina Garza
8371 Celestial Circle ~ Liberty Township, Ohio 45044
513-280-2232
nadinagarza@gmail.com
- CUSTOMER SERVICE SP...
skills.
Star Point Mortgage November 2008 – January 2010
Front Office Manager
• Previewed all mortgage files ready for sal...
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Nadina Resume

Published on: Mar 3, 2016
Source: www.slideshare.net


Transcripts - Nadina Resume

  • 1. Nadina Garza 8371 Celestial Circle ~ Liberty Township, Ohio 45044 513-280-2232 nadinagarza@gmail.com - CUSTOMER SERVICE SPECIALIST - Leader, Customer Service Specialist Energetic, loyal, team member, efficient in customer service. Sales specialist with reputation for producing high sales volume, and error-free work. Handled confidential information on a daily basis, while exceeding expectations with all tasks given. Creative and organized with great time management skills. CORE COMPETENCIES ♦ Customer Care ♦ Problem Solving ♦ Data Entry ♦ Sales Strategy ♦ Team Player ♦ Dependable PROFESSIONAL EXPERIENCE Luxottica, Mason, Ohio Febuary 2015- Present Customer Service Specialist • Provide service support, over the phone, in a timely, consistent and courteous manner to EyeMed members and providers • Assist EyeMed members by answering benefit questions, eligibility, web registration, authorizations, provider location inquiries, and claims details • Review claims details, research payment issues, investigate provider network details • Use system tools as appropriate to escalate issues between the various functional areas within EyeMed • Provide knowledge of vision benefits and/or insurance industry • Proficient with HP QualityCenter, I3,and Microsoft Office products such as Excel, word, and Facets training. Walgreens, West Chester, Ohio October 2011- October 2013 Sales Consultant • Top sales leader on the sales floor, consistently earning top incentive pay. • Customer service specialist. • Excellent data entry with 40 wpm key strokes. • Hipaa and confidentiality trained • Proficient with Microsoft Office products such as Excel and Word. • Knowledgeable understanding of health insurance and Medicare guidelines. Zwicker & Associates, Hebron, Kentucky April 2010 – October 2010 Collector • Participated in Credit Collections to resolve outstanding accounts. • Provided options to debtors in order to aid in closing or resolving account issues. • Successfully utilized programs to locate debtors and navigated efficiently with accurate data entry
  • 2. skills. Star Point Mortgage November 2008 – January 2010 Front Office Manager • Previewed all mortgage files ready for sale. • ADP Time Saver Payroll administration. • Ensuring all documentation is properly filed according to state and federal regulations. • Ordered and pulled reports to ensure smooth flow of services provided. • Inventory and ordering of all materials needed for all agents and clients. Sheraton Hotel, Cincinnati, Ohio October 2007 – November 2008 Restaurant Supervisor • Supported upper F&B Management of new resort development. • ADP Time Saver payroll administration. • Assisted in managing 30 employees in 5 outlets including room service assistance for 255 rooms. • Hands on approach with training and hiring new employees. • Coordinated operations and worked with kitchen to run efficiently. • Created menus for banquets and structured menus to fit needs for food and beverage departments. • Orchestrated staff schedules according to customer volume. Capital Plaza Hotel, Jefferson City, MO June 1997 – May 2007 Restaurant Supervisor • Assisted in employee hiring, training and evaluation. • Performed excellent customer service. • Assisted in ordering and events planning for banquet activities. Hostess / Lead Server6369223716 • Planned accordingly for seating and customer volume. • Filled order and supply request. • Met Hotel standards and guidelines. EDUCATION Coursework: Psychology and Sociology Lincoln University, Jefferson City, MO 1997 - 1998 Jefferson City High School Graduate 1995 - 1999 Elective Coursework: Spanish, Algebra, keyboarding 1 & 2, record keeping

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