NADINE PORETZ| Raleigh, NC Resident | 407.902.8065 | | Linkedin: Nadine Poretz
Perceptive and ...
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Published on: Mar 3, 2016

Transcripts - Nadine_Poretz_Resume_VersionB

  • 1. NADINE PORETZ| Raleigh, NC Resident | 407.902.8065 | | Linkedin: Nadine Poretz Profile Perceptive and creative analystwith over 12 years of experience working with the public, managing multiple projects,interpreting data,and guiding team initiatives to ensure completion ofprioritized objectives.  Can interact effectively with other analysts,sales teams,and companystakeholders  Completed over 1200 policy reviews with a 100% quality score  Effectively utilize communication skills to manage difficultconversations and complete objectives to balance stakeholder needs Competencies  Proven project management and team leadership skills  Building interpersonal relationships and team collaboration  Data analysis  Proficientin the use of Microsoft Office programs and various data analysis software Experience Nationwide Insurance 8/2014 – Present Personal Lines Technical Underwriting Screener Primary responsibilities  Screen new business applications,changes,and correspondence for multiple major lines ofbusiness; provide internal qualityreviews and subjectmatter expertise to other associates. Highlights  Provide guidance as a subjectmatter expert to assistwith complex issues  Led multiple team projects and team huddles to discuss new or changing procedures,which led to significantimprovements in team effectiveness and qualityrating  Directed a review of team work completion reporting thatpositivelyimpacted job performance and satisfaction  Currently mentoring a newly hired associate Nationwide Insurance 9/2010 – 8/2014 Rate Examination Underwriting Screener Primary responsibilities  Ensured proper policyrating and eligibility;analyzed policies for undisclosed drivers,ineligible vehicles,garaging issues,and insurable interest;completed adverse risk reports regarding identified policy incongruities Highlights  Promoted to Personal Lines Technical Underwriting Screener in August2014 Nationwide Insurance 4/2009 – 9/2010 Senior Accounting Clerk Primary Responsibilities  Balanced and reconciled financial data;conducted research to identify misappropriated funds; approved manual accounts payable assessments Nationwide Insurance 2/2007 – 4/2009 Senior Customer Service Representative Primary Responsibilities  Provided customer service through incoming calls from agents and members;assisted with billing issues and general policyinformation Highlights  Handled approximately1200 calls per month with high success and satisfaction rate Harris Teeter Super Markets, Inc. 9/2004 – 2/2007 Scanning Coordinator & Office Assistant Primary Responsibilities  Ensured proper pricing of sales items;performed pricing audits;assisted with balancing and auditing cash registers; managed cashiers and baggers. WDW Swan and Dolphin Resort (Orlando, FL) 9/2003 – 8/2004 Service Express Agent Primary Responsibilities  Managed customer complaints and intra-hotel communication;assisted guests with checkout procedures Education  Associate of Applied Science (2004),SUNY Jefferson,Watertown, New York  Walt Disney World Internship College Program (2001), Orlando,Florida

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