Nadya. R. Rampersaud
406-100 Lotherton Pathway-Toronto, ON- M6B 2G8
nadyarampersaud@gmail.com
647-884-4965
February 19, 20...
Nadya. R. Rampersaud
406-100 Lotherton Pathway -Toronto, ON- M6B 2G8
nadyarampersaud@gmail.com
647-884-4965
HIGHLIGHTS OF ...
• Assisted and distribute Personal Needs Allowance
• Provide all administrative duties
• Enforced Policy and Procedures, A...
2012-2013 North York Community House, Toronto, ON
Mentor
• Facilitate group to help new immigrants through conversation an...
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Nadya R resume

Published on: Mar 3, 2016
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Transcripts - Nadya R resume

  • 1. Nadya. R. Rampersaud 406-100 Lotherton Pathway-Toronto, ON- M6B 2G8 nadyarampersaud@gmail.com 647-884-4965 February 19, 2016 Attn: Human Resource Manager Re: Intake Worker/Case Manager Please accept the attached resume for consideration regarding the position of Intake Worker/Case Manager. I believe my ten years of relevant experience with the Ontario Addiction Treatment Centre, coupled with my personal interest and work ethic would enable me to make an immediate and lasting contribution to this position. I am an extremely motivated, dedicated and ambitious individual, with excellent written and oral communication skills. My knowledge of community services, stake holders and resources relevant to addictions, along with my well-developed organizational and multi- tasking skills allow me to meet objectives and provide exceptional quality customer service to clients in an efficient and comprehensive manner. My case management approach is holistic and client focused. I am people and detail-oriented. I have previously worked as a Case Manager / Addictions Counsellor for the Ontario Addiction Treatment Centre and an Intake worker at the Peel Family Shelter where I perform intensive case management including intake and assessments based on individual tailor needs, addiction counselling, social supports, crisis intervention, treating clients with concurrent disorders including Motivational Interview, cognitive behavioural technique and harm reduction. Through this process, I have gained valuable experience in working with that specific demographic of clientele. I seek not only to address the needs of that specific vulnerable diverse background but to reintegrate them back into society to become self sufficient. My work as an Addiction counsellor has empowered me to facilitate services in reference to harm reduction model, redirecting clients to the appropriate services, employment supports and clients advocacy. I have an Addictions Care Worker Diploma from McMaster University and extensive hands on experience and training. My strengths also include: demonstrated initiatives, determination, working well independently or as part of a team and the ability to adapt to any situations and surroundings. I would welcome the opportunity to meet with you in person to further discuss my skills, qualifications and goals and how they might support your own objectives. I can be reached at 647-884-4965. Sincerely, Nadya Rampersaud
  • 2. Nadya. R. Rampersaud 406-100 Lotherton Pathway -Toronto, ON- M6B 2G8 nadyarampersaud@gmail.com 647-884-4965 HIGHLIGHTS OF QUALIFICATIONS • Excellent case management skills to conduct interviews and assess clients needs • Experience in community mental health and or community based human services • Excellent oral, written and comprehension skills and the ability to write clear and concise reports • Superior crisis, conflict resolution and intervention abilities • Demonstrated ability to provide effective customer service to clients • Ability to meet deadlines, displaying initiative, good judgement and organizational skills to set priorities and work within time constraints • Enthusiastic, self motivated, work well independently and within a team • Sensitive and equitable towards diversity/inclusion of applicants, clients and co- workers • Excellent decision making skills. • Computer proficiency in Microsoft Office, Word, Excel, Power point, Internet • Ability to comply and follow the legislative Municipal Freedom of Information and protection of Privacy Act guidelines • Worked with clients living with mental health illness and homelessness EMPLOYMENT HISTORY 2013-2014 Ontario Addiction Treatment Centre, Brampton, ON Case Manager/Addictions Counsellor • Provide addictions counselling including discussion of triggers, coping mechanism strategies, crisis intervention and relapse prevention • Support, manage, supervise, assess and monitor progress of clients in the methadone program • Act as an immediate contact for client’s questions, concerns, problems, complaints and crisis, including suicidal ideation and overdose • Work closely and in conjunction with other members of the methadone maintenance multidisciplinary team to ensure clients receive optimal care and treatment 2012- 2014 Peel Family Shelter, Mississauga, ON Intake Worker • Facilitated intake and discharge client to and from the Emergency shelter • Provided orientation to clients as per shelter guidelines • Provided support, assistance and encouragement to clients • Performed all necessary clerical duties for client documentation • Made necessary referrals to Case Management, Administration and Pastoral Care Program at the shelter • Facilitate and document client transportation needs
  • 3. • Assisted and distribute Personal Needs Allowance • Provide all administrative duties • Enforced Policy and Procedures, Agency Rules and Expectations consistently Nadya Rampersaud 2/2 2004- 2013 Ontario Addiction Treatment Centre, Toronto, ON Medical Receptionist • Provided a professional and courteous representation of the organization • Maintained and update confidential medical files and records • Scheduled and confirm medical appointments, and communicating with patience in accordance to common service standards • Responsible for preparing, editing and entering medical records, reports and documents • Educate potential clients on the services provided by the organization • Interview patients in order to complete forms, documents and case histories 2003-2004 COSTI-IIAS Immigrant Services. Toronto, ON Employment Counsellor • Interviewed clients to obtain employment history, educational background and career goals • Identify barriers to employment and assist clients with such matters as job readiness skills, job search strategies, writing résumés and preparing for job interviews • Liaised between prospective employers and agency • Screened and interviewed clients on behalf of prospective employers EDUCATION 2014-Present Seneca College of Applied Arts Diploma: Social Service Worker 2009-2012 Addictions Care Worker Diploma McMaster University, Hamilton • Solutions Focused Counselling, Group Practice, Pharmacology, Case Management, Report Writing, Assessment and Treatment of Addictive Behaviours 2001-2004 Seneca College of Applied Arts Diploma: Business Computer Systems 2012 Standard First Aid & CPR (Level C) 2013 Non-violent Crisis Prevention & Intervention Training VOLUNTEER / COMMUNITY ACTIVITY
  • 4. 2012-2013 North York Community House, Toronto, ON Mentor • Facilitate group to help new immigrants through conversation and games learn about the history of Canada and getting them prepared to take their citizenship test References Available Upon Request

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