BFSI expert with hands on experience in team handling, operational management, quality control and process improvements.
Published on: Mar 3, 2016
Transcripts - Naganathan.r
Phone: (M) +91 9940077957
A seasoned professional with expertise in BFSI/ Business Process industry seeking a supervisory role with focus on
team handling, operational management, quality control and process improvements.
DOMAIN KNOWLEDGE IN INDUSTRY: Project Management, BFSI, Training and Development, Quality Assurance.
PROFESSIONAL EXPERIENCE :
Experience in managing a team of 10 professionals.
Extensive knowledge on quality control tools and techniques.
Customization knowledge in various areas including training and analysis, quality control, auditing and
Understand of various scenarios in escalation handling.
A good understanding of MIS reporting.
Proven track record of planning & implementing effective control measures to reduce running costs of the unit.
Effective communicator with exposure in client meetings and in team representation.
CAREER RELATED SKILLS
Green belt certified
Adherence to various CRM tools.
A good Team Player
Proven experience in Team handling
Training and Mentoring.
Customer Relationship Management
Single point of contact for process queries.
Exposure in VBA and Macros, SQL, basic MS Access
Windows OS, Microsoft Office with good MS Power Point and MS Excel skills including Macros
CRM applications developed by clients.
EXECUTIVE ACHIEVEMENTS / HIGHLIGHTS
Green Belt certification – Successfully implemented a lean project on ‘Error Reduction’ that resulted in
minimizing the overall error trend of the unit.
Cross trained a 30 member team on 4 different processes simultaneously and ensured the continuation of
project without any Service Level Agreement (SLA) breaches.
Instrumental in designing letter templates thereby eliminating significant errors in production.
Undertook site visits twice for Continuity of Business (COB) testing to various locations of TCS.
Active SPOC of KAIZEN club that provides innovative ideas on cost reduction, process improvement.
TATA CONSULTANCY SERVICES (April2012 – Oct 2015)
Senior Process Associate (Reporting to Manager)
Played a key role in quality monitoring, training & mentoring and error analysis.
Was the SPOC in analyzing the business needs, finding out the business problems and proposing solutions.
End-to-end communication with clients and other stakeholders for scoping the project, requirement gathering,
efforts estimation and identifying best and efficient ways to carry-out projects
Preparing extensive/detailed analysis on the constraints, SLAs and reporting them both internally and with the
Spearheading a Team of 10 members who support quality control for the onshore team.
Efficiently handling projects that are solution-oriented and including error analysis, trend analysis and product
testing for business to customer products.
Instrumental in designing various business correspondences including letter templates.
Monitoring the work flow allocation and effective utilization of resources.
Maintaining follow-ups, on-time delivery management and project distribution as per the SLAs defined,
tracking team’s performance and KPIs, looking for efficiency gains by regular monitoring.
Conceptualized effective training campaigns in collaboration with the onshore team, and worked towards
effectuating the efforts.
Imparting training and mentoring team on process, assisting them on escalation, monitoring the process and
team through various measurable metrics
MBA (Operations management) Saveetha Management School, Chennai
B.Com DRBCCC Hindu College, Chennai
+2 Sethu Bhaskara Matric High School, Chennai
10th Hussain Memorial Matric Hiigh School, Chennai
Father’s name RAJENDRAN.C
Date of birth 17.02.1988
Languages Known English, Tamil, Hindi and French
I hereby declare that, all the information’s given above are true, complete and correct to the best of my knowledge
and belief and Iam ready to prove them on demand.
Thanks & Regards,