CONTACT DETAILS
No. 15/1,10th Main Rd, 100 Feet Rd,
Dodda Banaswadi,
Bangalore-43
M: 91-9886366318
Email:p.nagarjuna1915@g...
Achievements under Infor
 Appraised for Performance of
the Month (8 times).
 Appraised as the Best Employee
and Performe...
PERSONAL DETAILS
Date of Birth: 07/03/1985
Languages Known: English, Hindi
and Telugu
Hobbies: Philatelic, Photography &
H...
of 3

Nagarjuna Pavuluru CV 6+ Experience ( 4 yrs in IT Hospitality Support & 2 yrs in Hospitality)

Published on: Mar 3, 2016
Source: www.slideshare.net


Transcripts - Nagarjuna Pavuluru CV 6+ Experience ( 4 yrs in IT Hospitality Support & 2 yrs in Hospitality)

  • 1. CONTACT DETAILS No. 15/1,10th Main Rd, 100 Feet Rd, Dodda Banaswadi, Bangalore-43 M: 91-9886366318 Email:p.nagarjuna1915@gmail.com KEY SKILLS AND COMPETENCIES Windows (98-Win8.1) and MS up to Office 2013 Experience of problem resolution & quality assurance procedures. Able to communicate complex IT issues to suppliers and non- technical staff. Ability to work well in a team environment. IT security experience including anti-virus / malware. PERSONAL SKILLS Problem solving Customer service skills Trouble shooting Sense of humour Positive attitude Attention to detail Nagarjuna Pavuluru PERSONAL SUMMARY A competent IT support professional having Hospitality background with a proven track record of providing specialist technical and customer support. Extensive experience of working in the front line helping clients/guests and colleagues resolve complex technical IT issues. Possessing excellent client/guest facing skills, natural problem solving and analytical skills and able to contribute to the development of best practice, procedures and policies within a company. Currently looking for a suitable Position in Operations/Support with an ambitious company or organisation. ACADEMIC QUALIFICATIONS Masters in International Hospitality Management Leeds Beckett University 2008 - 2009 Bachelors in Hotel Management and Catering Technology Nagarjuna University 2004 – 2008 PROFESSIONAL Administrating MS- SQL Server- (D070-462) ITIL®V3- Foundation ITIL®V3 (Intermediate)-Service Operation Understanding Advanced Search Using Google Assessment (From ALISON) Protect Yourself from Identity Theft (From ALISON) Strongest Link Security Awareness Training (Course S-133) (From INFOR) AREAS OF EXPERTISE Desktop Support (Webex, Bomgar, Logemein, Cisco, VPN, Ammy, Pcanywhere ) Business Applications: HMS, Epitome, Opera, V5, Fidelio. RDBMS: MSSQL, SQL Server and T-SQL (Basic) Diagnosing hardware & software faults issues including various browsers. Understanding of the industry: Hospitality
  • 2. Achievements under Infor  Appraised for Performance of the Month (8 times).  Appraised as the Best Employee and Performer of the Month (2 times).  Appreciated by the management for excellence in Client Satisfaction globally (2 times).  Awarded as one among the top 10 Customer Satisfied (Silver Level) employees for 2012 globally.  Awarded as one among the top 25 Customer Satisfied (Gold Level) employees for 2013 and 2014 globally WORK EXPERIENCE INFOR, Bangalore Senior Support Product Analyst July 2011 - Present  Specialized in PMS products Known as Epitome (which runs on IIS &.Net and Windows domain) and HMS (runs on Cloud Environment).  Trained and work on MS SQL Operation, which is the base for the above mentioned applications. Key responsibilities  Troubleshoot and Support clients on various application related issues (Errors/Alerts and Defects (Bugs)) using remote connection techniques.  Provide basic training on the applications and Infor Web Portal (InforXtreme)(Ticketing Logging Web Portal) to clients.  Analyse priorities of Incidents logged and ensure timely response accordingly.  Manage Consultations, Escalations of Incidents & CSAT Scores.  Handle compliments and grievances of clients.  Liaise with Quality and Development Teams to keep track of the enhancements and upgrades of the application to the Support Team using JIRA tool.  Educate and Train new hires for the role of Associate Support Consultants and Support Consultants on Products, Process and about Infor Web Portal.  Generate monthly reports on various cases for the Knowledge centre and update the Customer/Internal Newsletter for Software handling techniques.  Handling Incoming calls of various Infor Pdts, CIS calls, etc.  Applying hotfix/patch on Test environment & on UTA to ensure reported bugs /Jira’s are fixed before upgrading on live Sites and later applying same on LIVE Sites Mint Hotel (4* Star Hotel), UK Night Auditor April 10 till Feb 11 Key Responsibilities:  Providing friendly, efficient and hospitable service at front desk which includes check in and check out.  Verifying the CC at the time of check in for authorization and check out for payment of bills using both methods by Opera and from PDQ’s if Opera failed to take authorization or payment of bills. Post charges to guest rooms and house accounts.  Addressed customers inquires which are specially generated at night time and assisting my colleagues and other departments.  Assist with the health and safety and fire prevention by doing security checks and fire walks at the hotel. Monitoring all fire/intruder alarm systems, including assisting in emergency and evacuation procedures ensuring guest feel secure in the duration of their stay in.  Checking security, door locks, fire walks ensuring that guests should feel secure. Remaining calm and alert, especially during emergency or heavy hotel activity especially on Fridays and Saturdays night.  Running the night audit through Opera V5 system of the City Inn later on completing all the reports for the night and forwarding Mails required for the next day.  Getting the reports from Serve Base and Micros and putting those figures in System, and balancing the variances.  Forwarding both Systems reports and manual night audit file to Accounts department.
  • 3. PERSONAL DETAILS Date of Birth: 07/03/1985 Languages Known: English, Hindi and Telugu Hobbies: Philatelic, Photography & Hiking. Ditsch, UK Team Leader Aug 09 till Mar10 Key Responsibilities:  In charge of Shift, looking after my team, resolving any issues with team or guests.  Defrosting the products, proving, preparing pizzas and bakes, pretzels and cooking them at correct temperature.  Cash closing, stock taking and indenting for the stock.  Ensure that the health and safety regulations are complied with and applied at the work place, notably HACCP standards. Frankie & Benny's, UK Restaurant Team Member & Bartender Dec 08 till July 09 Key Responsibilities:  Greeting guests, taking orders, offering appetizers, suggesting the menu items, delivering orders correctly and quickly and processing payment.  Responsible for keeping the bar stock with supplies.  Ensure that the health and safety regulations are complied with and applied at the work place, notably HACCP standards.  Provide quality service for all guests both in terms of the level of service and rapport with the customers  Keeping restaurant clean while working, resetting the section and restaurant for the next day business. Taj Residency, Vizag Guest Service Associate July 08 till Aug 08 Key Responsibilities:  Using the telephone and computer system that holds the booking and billing programs for the hotel.  Done booking for restaurant, functions and guest rooms and handle the payments for these bookings.  As a receptionist I am responsible for the shift cash, safe and its content on the shift.  I also greet guests and deal with their personal requests on arrival and departure from the hotel and also helped to train the students who come for their industrial training. GRT Radisson, India Industrial Trainee May 06 till Sept 06 Key Responsibilities:  Learning the process in Front Office, how it operates and it services.  Learning the Fidelio system.  Knowing various types of services from restaurants, MCR and banquets. DECALARTION I hereby declare that the above cited information is true to the best of my knowledge and belief, if given a chance, I can prove myself. Date: 10/02/2015 Signature Place: Bangalore

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