Nageshwer Singh
Phone No: +919738361664 e-mail: n_singh_22@hotmail.com
OBJECTIVE:
Seeking a management position with an or...
Nageshwer Singh
PROFESSIONAL SUMMARY: II
Company : Iron Mountain Services Pvt Ltd.
Role : Analyst- GSS
Environment : Micro...
Nageshwer Singh
PROFESSIONAL SUMMARY: IV
Company : Ocwen Financial Solution Pvt Ltd.
Role : Associate
Environment : Micros...
EDUCATION:
• PGDBE from Wigan and Leigh College, UK with ‘D’ grade (Distinction).
• ADBE from Wigan and Leigh College, UK ...
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Nageshwer Resume

Published on: Mar 3, 2016
Source: www.slideshare.net


Transcripts - Nageshwer Resume

  • 1. Nageshwer Singh Phone No: +919738361664 e-mail: n_singh_22@hotmail.com OBJECTIVE: Seeking a management position with an organization where I can utilize my skills and experience to improve operations, increase profitability, and enhance growth. EXPERIENCE SUMMARY: • Total 3.5 years of experience which includes Management Reporting, Online Quality, Microsoft Content Management System, Content Review, Content Editing, Security Analysis, Business Operations. • Currently Associated with EMC2 Data Storage Service Pvt Ltd, Bangalore as Specialist. • Rich experience in supervising and managing various accounting activities. • Proven track record in streamlining work procedures, standardizing and getting sign off of various process within the stipulated time frame. • An effective communicator with strong analytical skills, effective people management and leadership activities. • Business performance language System certified (BUPLAS certified) . KEY SKILLS: EMPLOYEMENT HISTORY: Company Designation Period EMC2 Data Storage Service Pvt Ltd. S & D Specialist April 2014------ Iron Mountain Services Pvt Ltd. Analyst August 2013 - January 2014 ANZ Operations and Technology Pvt Ltd. Ops. Analyst May 2012 - July 2013 Ocwen Financial Solution Pvt Ltd. Associate April 2011- April 2012 PROFESSIONAL SUMMARY: I Company : EMC2 Data Storage Service Pvt Ltd. Role : S & D Specialist Environment : Microsoft Office 2010, Content Management System (CMS), Microsoft SharePoint 2007, Oracle 11i, WFM, and OBIEE Responsibility • Tracks and responds to all incoming customer requests for corrective maintenance services. Identifies and dispatches available resources based on needed expertise, customer dynamics. • Acts as the lead for all SEV 1 escalations to the field. This includes using the proper escalation path and notifying the proper Service manager and Director and other appropriate EMC personnel. • Responsible for first line of support for corrective maintenance and Account Management service engineers. • Provide feedback and recommendations to Service Manager on both technical and soft skills opportunities for Corrective Maintenance personnel. • Orders parts for the service engineers to expedite call handling. Monitors Global Spare/Hot Spare Synch prior to and after drive call completion so corrective maintenance engineer can continue to next call. • Tracks employee utilization data and updates appropriate systems with service information/details in addition any other pertinent customer information. • Adheres to product specific guidelines, procedures, and best practices. Diagnose complex system malfunctions to isolate problems to EMC, other OEM vendors or software and develop/execute appropriate action plans. • Perform pro-active and reactive maintenance according to established procedures. • Experienced in People Management • Excellent reporting Skills • Security Analysis • Sound knowledge of Web page Analysis • Good in Content review & Writing • Experienced in site Quality Standardizing • Excellent Presentation skills • Excellent Data Accuracy skill Address: Plot No.430, 12th cross, Asha township , Bileshivale , Bangalore - 560077 Landmark: Near Byrati cross, Nandhini hotel. April 2014------ Address: Plot No.430, 12th cross, Asha township , Bileshivale , Bangalore - 560077 Landmark: Near Byrati cross, Nandhini hotel. April 2014------ August 2013 - January 2014 (Bangalore) May 2012 - July 2013 (Bangalore) August 2013 - January 2014 (Bangalore) May 2012 - July 2013 (Bangalore)
  • 2. Nageshwer Singh PROFESSIONAL SUMMARY: II Company : Iron Mountain Services Pvt Ltd. Role : Analyst- GSS Environment : Microsoft Office 2010, ADT/Tyco, ACL, Great Plains, Reclogic, Workday, Kronos. Responsibility • Handling Physical Security Team across region [ USA & Canada] • Weekly communication to Directors and VP’s and update on the progress with PPT presentation • Managing the Quality and Content for Iron Mountain Teams • Analyze Alarm data for trends, patterns and root causes of issues • Provide support and guidance to Business Analyst and Project Managers. • Manage Quarterly Business reviews & Project Management and update the Stakeholders of the same • Identify and resolve common problems and potential risk issues across projects • Provide oversight to ensure projects are in compliance with established standards • Ensure quality of deliverables across a portfolio of projects • Coordinate, share best practices across different location for consistent site quality maintenance. • Work on the updation of the Tyco/ADT data on a Daily and Weekly Basis and keep the system upto date with the required Data. Extracting reports form the Tyco database on a daily basis and having a thorough check on the Alarm panels of North America and Canada. • Maintains list of all outstanding security vendor issues. This includes tracking and reporting on installations, repairs and service issues. PROFESSIONAL SUMMARY: III Company : ANZ Operations and Technology Pvt Ltd. Role : Operations Analyst Environment : Microsoft office 2010, PeopleSoft, SABA 5.0 & 5.5. Responsibility • Research & Resolve Missing Account Information. • Update System with all the case settlement and account information. • Resolving the disputes related with accounts. • Review of data with respect to financial actual results and forecasts. • Constant communication with Stakeholders and attorneys. • Ensure that the process meets the customer defined SLAs of TAT and accuracy. • Timely resolution of queries of customers, documentation, peer reviews, and managing process documentation. • Preparing weekly & monthly reports. • Handling Generic mailbox & updating security management application with the cheques required for Settlement. • Analyzing the account information and resolving the escalations April 2011- April 2012 (Bangalore) April 2011- April 2012 (Bangalore)
  • 3. Nageshwer Singh PROFESSIONAL SUMMARY: IV Company : Ocwen Financial Solution Pvt Ltd. Role : Associate Environment : Microsoft Windows XP, Citrix, Real servicing, resolution and Trans. Oracle 10g. Responsibility • Handling Account receivables. • Preparation of Financial Agreements. • Analyzing financial status and take appropriate decisions. • Changing Ownership for the Mortgage. • Constant communication with customers and attorneys. • Ensure that the process meets the customer defined SLAs of TAT and accuracy. • Timely resolution of queries of customers, documentation, and managing process documentation. • Keeping track of the payment advice received. PROFESSIONAL TRAINING: PROJECT HANLED/WORKED: ALARM PROCESS (bring down Alarm Count) [Skills-WORKDAY, KRONOS, MS OFFICE 2012][IRON MOUNTAIN] • Checking the count of alarms going on in USA and Canada and bring them down to single digit within the third Quarter. • Arrange calls with ASM’s and VP’s to find better and faster way of getting the numbers down. • Bringing down the count which resulted in lesser costs across USA and Canada. COMPUTER PROFICIENCY: Applications ; MS Outlook, MS Excel, MS Word and MS PowerPoint, SQL, SABA, ADT/Tyco, ACL, Great Plains, Reclogic, Oracle 11i, WFM, and OBIEE. Operating Systems; Windows XP and windows 7 Nageshwer Singh • Excel Training • BUPLAS • Lean Training • Embracing the stage workshop Feb’2013 – Apr’2013. Nov’2011- Oct’2012 Feb’2013 – Apr’2013. Nov’2011- Oct’2012
  • 4. EDUCATION: • PGDBE from Wigan and Leigh College, UK with ‘D’ grade (Distinction). • ADBE from Wigan and Leigh College, UK with ‘D’ grade (Distinction). • B.B.A. from Vinayaka Mission University with 60%. • 10+2 from J&K board with 67% • 10th from J&K board with 75% PERSONAL DETAILS: • DOB : September 1, 1984 • Languages Known : Hindi, English & Punjabi • Nationality : Indian • Address : Plot No.430 , 12th cross , Asha township , Bileshivale, Bangalore 560077 I hereby declare that the above information is true to the best of my knowledge. Date: Signature: Nageshwer Singh Place:

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