Nageswara Rao Sheelam E-mail: nageswaras@gmail.com
Phone: +91-80953-54321.
+91-76748-22586.
Career Objective:
Actively see...
Professional Experience:
• Working as a Lead Consultant-Network Specialist for Computer Sciences
Corporation., Hyderabad (...
• Remote voice infrastructure maintenance in ITIL environment with defined SLA’s
for CSC’s multiple clients in NA, EMEA an...
• Preparing the configuration templates for Cisco Unified Communication Manager,
Unity Connection and Voice Gateways and p...
• Enabling the users for Unified Messaging Features in Exchange UM 2007/2010 and
CUCM 7.1.
• Creating the Site Specific Tr...
• Providing good technical support and guidance to my team members and
maintaining healthy relationship with my colleagues...
• Good communication, presentation, negotiation and inter-personal skills.
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Nageswara Rao S_10+Years_Cisco IP Telephony & Contact Center_Lead Consultant_CSC-Hyd

Published on: Mar 3, 2016
Source: www.slideshare.net


Transcripts - Nageswara Rao S_10+Years_Cisco IP Telephony & Contact Center_Lead Consultant_CSC-Hyd

  • 1. Nageswara Rao Sheelam E-mail: nageswaras@gmail.com Phone: +91-80953-54321. +91-76748-22586. Career Objective: Actively seeking stimulating position in a growing company where I can apply and improve upon my skills in VOICE & Network Engineering, design and implementation, work with top-notch engineering and management team, and have the opportunity to contribute to all aspects of the business. Career Summary: • 10+ years of IT experience in the areas of implementation & supporting large and complex Cisco Unified Communications infrastructure and applications that include, o Cisco Voice Gateways (MGCP, H.323, SRST, CUBE and IP-IP Gateways) o Cisco Analog Gateways (VG224, VG248 Analog Gateways and Cisco ATA’s) o Cisco Voice Mail solutions (Unity Express, Unity Server & Unity Connection) o Cisco Unified Communications Manager (Ver 4.x and above) o Cisco Voice Gateway Protocols (MGCP, SCCP, H323 and SIP) o Microsoft Unified Messaging Solutions (UM2007 and UM 2010) o Cisco Hosted Collaboration Solutions (VoSS) o Cisco Unified Contact Center Enterprise solutions (CVP, IP IVR and ICM) • Excellent hands on experience in area of Implementation, Troubleshooting and support of Higher end Routers (Cisco 3800, 2900, 2800). • Effective team worker experienced in leading technical teams, equally comfortable working alone without supervision • Basic System Administration, AD implementation, DHCP & DNS configuration, Small Network Management • Collaborate with voice architect to develop converged network strategy that leverages existing voice infrastructure or replaces it with future state technology platforms or hosted solutions • Excellent client handling, interpersonal, communication and team collaboration skills • Expert in handling IT Infrastructure management, large 24x7 Networks and multiple vendors. • Effective in work situations requiring an ability to manage Multiple Concurrent Projects and Responsibilities. • Knowledge of establishing VOIP in combination of Windows& Linux flavour and Environment coupled with intense troubleshooting skills
  • 2. Professional Experience: • Working as a Lead Consultant-Network Specialist for Computer Sciences Corporation., Hyderabad (From Sep 2012 to Till Date) • Worked as a Service Delivery Consultant for HP Global Soft Ltd., Bangalore (Feb 2011 to June 2012) • Worked as an I.T. Analyst for Tata Consultancy Services, Hyderabad (May 2010 to Feb 2011) • Worked as a Systems Engineer for Wipro Technologies, Bangalore (July 2007 to May 2010) • Worked as an Associate Customer Support Engineer for HCL COMNET, Hyderabad (Oct 2004 to July 2007) Educational Qualifications: • B.Tech from M.V.S.R Engineering College, Hyderabad affiliated to JNTU Hyderabad. • Special Diploma in Electronics and Communication Engineering from Govt. Institute of Electronics, Secunderabad, from Board of S.B.T.E.T, AP. Professional Qualifications: o Cisco Certified Network Associate - CCNA o Cisco Certified IP Telephony (Part 1&2) o Cisco Unity Support Specialist (CS-CUSS) o Troubleshooting Cisco Unified Communications (TVOICE) o ITIL-v3 Fundamental Training attended Professional Employment: Current Organization : Computer Sciences Corporation Period : Sep 2012 to Till Date Designation : Lead Consultant Project : Engineering and Operations Client : Multi Client Project Description: Responsible for Implementation, Troubleshooting & Operational Support of Cisco Unified Communications and Cisco Unified Contact Center applications for Multiple CSC Clients. Responsibilities: • Migrated multiple telephony infrastructures from legacy PBX to Cisco UC Platform. • Migrated multiple locations from Analog TDM E1/T1 Circuits to SIP Trunking.
  • 3. • Remote voice infrastructure maintenance in ITIL environment with defined SLA’s for CSC’s multiple clients in NA, EMEA and Australia region. • Preparing the project plans for pre and post implementation plans according to the site migrations. • Responsible for all L2 & L3 issues of Cisco Call Manager, Unity Connection, Voice Gateways, VXML gateways, Unified Contact Center Enterprise & Cisco Voice Portal • Guide team members on how to plan the upgrade of Call Manager from 7.x to 8.x, Cisco Unity Connection from 7.x to 8.x. • Providing good technical support and guidance to my Support team members and maintaining healthy relationship with my colleagues and sharing the best practice to achieving goals. • Managing multiple clients in single operational window with the help of VoSS (Hosted Collaboration System). • Maintaining Error Log Database with issues and the resolution summery of the problems which we faced during the site migration, which will help Support team to their day to day activity. Previous Project Details: Previous Organization : Hewlett-Packard, Bangalore Period : Feb 2011 to June 2012 Designation : Service Delivery Consultant Project : Cisco VoIP Engineering. Client : Bank of America Project Description: Providing Design and implementation plans to the Implementation teams which includes Bill Of Material Templates, Design and Implementation Documents, placing work orders with Telco for PRI Circuits, DID and Toll Free Mapping for Merrill Lynch and Bank Of America Client. Responsibilities: • Deploying and Cisco Unified Communication Products in various locations for Merrill Lynch and BoA in the United States and Canada. • Gathering location requirements from clients and provide the BoM, Design and Implementation plans. • Preparing the BoM based on location requirements and coordinating with Cisco to get the quotation and equipment’s shipment. • Place an order with TELCO for new circuits along with DID range, Toll Free and existing DID mapping. • Attending Technical Project calls along with Clients, Project Management team, and Data Engineer’s to provide the technical inputs related to Cisco UC.
  • 4. • Preparing the configuration templates for Cisco Unified Communication Manager, Unity Connection and Voice Gateways and provide them to Implementation teams for Implementation. • Providing High and Low Level design documents and infrastructure diagrams using Visionael and Engineering Work Order. • Performing the Audit of the project before actual handover to customer. • Preparing a project handover documents and operational handover to operations team for day to day support. • Performing the decommission activities for the decommissioned sites. Placing the circuit decommission orders with Telco and preparing the template to erasing the configuration from Gateway and Call Manager as a part of Decommission. Previous Employment: Previous Organization : Tata Consultancy Services, Hyderabad Period : May 2010 to Feb 2011 Designation : Implementation Engineer Project : Cisco Call Manager upgrades 4.x to 7.x. Client : Owens Corning Project Description: Migrating Existing legacy PBX Telephony Infrastructure, TDM E1/T1 to SIP Trunking and Cisco Call Manager Version upgrade from Cisco Call Manager 4.5 to Cisco Unified Communications Manager 7.1.3 which includes preparing Design documents, Implementation Plans, attending Project Management calls, taking the backup of existing infrastructure and placing work orders with Telco for SIP trunking, DID and Toll Free Mapping for Owens Corning Ltd (OC), USA. Responsibilities: • Preparing High and Low Level Design documents for implementation locations. • Preparing the Project plan, pre and post-implementation plans according to the site migration. • Coordinating with TCS project team, project managers from client side as well as site contacts persons for successful project completion. • By providing the user level training for the end users about the Cisco Unified Communication products to ensure they won’t face any problems in utilizing the Cisco Unified Applications Fully. • Reviewing design architectural changes and implementing the same in remote sites. • Working on migration activities like taking the configuration backup from existing Call Manager 4.x and review the configuration and upload the site specific configuration in CUCM 7.x. • Configuring the Microsoft Exchange Unified Messaging 2007/2010 with Dial Plans, IP Gateways, Mail Box Policies and Auto Attends.
  • 5. • Enabling the users for Unified Messaging Features in Exchange UM 2007/2010 and CUCM 7.1. • Creating the Site Specific Transition documents and giving the transition to support team for their better understand of day to day activities. • Maintaining Error Log Database with issues and the resolution summery of the problems which we faced during the site migration, which will help Support team to their day to day activity. • Providing good technical support and guidance to my Support team members and maintaining healthy relationship with my colleagues and sharing the best practice to achieving goals. Previous Employment: Previous Organization : Wipro Technologies, Bangalore Period : July 2007 to May 2010 Designation : Implementation Engineer Project : Implementation of Cisco UC Solutions. Client : Colgate Palmolive Project Description: Migrating from existing legacy PBX Telephony Infrastructure to Cisco Unified Communications Manager 6.1 which includes preparing Design documents, Implementation Plans, attending Project Management calls, taking and placing work orders with Telco for PRI circuits, DID and Toll Free Mapping for Colgate Palmolive. Responsibilities: • Preparing High and Low Level Design documents for future implementation sites. • Preparing the project plans, pre and post implementation plans to achieve project implementation on timely. • Deploying the Cisco Unified Communication products as per the site requirement and giving them the project overview demo. • Providing end user training on how to use Cisco IP Phones and Voice Mail features as a part of UAT and project signoff. • Monitoring and Troubleshooting of Cisco Unified Communications which includes Cisco Call Managers, Unity Servers, Voice Gateways and Cisco Ops manager. • Maintaining fault tolerance and minimizing repeated issues which will occur in Cisco Unified Communications efficiently so as to ensure committed uptime. • Maintaining good and professional relationship with the customers, getting into their problems and trying to meet customer’s expectations.
  • 6. • Providing good technical support and guidance to my team members and maintaining healthy relationship with my colleagues and sharing the best practice to achieving goals. Previous Employment: Previous Organization : HCL Comnet Ltd, Hyderabad Period : Oct’2004 to July’2007 Designation : Network Engineer Client : Multi Clients Project Description: HCL Comnet Ltd is a Subsidiary of HCL Technologies which is providing network and infrastructure support and implementation for domestic clients across India. HCL Comnet Ltd is providing Cisco IP telephony solutions support for the domestic clients like NIC, UIIC and LIC etc.. Responsibilities: • Installing, configuring and maintenance of WAN links like Leased Lines and ISDN lines for backup. • Configuring Cisco IP Phones and VoiceMail profiles in Cisco CallManager and Unity Server • Resetting the VoiceMail passwords and deleting the voice mail profiles. • Configuring FXO ports, IP phones on CME gateway and SRST gateways. • Configuring Microsoft outlook profiles, creating user accounts and changing the settings of user accounts on exchange server at clients place. • Maintaining known error Data Base for network and end systems. • Maintaining fault tolerance and minimum network down time. • Coordinating with various Service Providers during Network Outages and periodically updating the team as well as follow up with the Service Provider to meet the SLA’s. • Analyzing network issues related to LAN & WAN connectivity. Strengths: • Work with a final goal in mind and process for achievement. • Ability to co-ordinate and work as a team. • Amicable in nature, committed and hard working. • Maintaining the quality in work and good relationship with customer.
  • 7. • Good communication, presentation, negotiation and inter-personal skills.

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