BAM with Nagios <ul>Anders Håål, Ingengörsbyn AB </ul>
Intro <ul><li>Myself
Sweden
Presentation </li></ul>
Business activity monitoring The goals of business activity monitoring are to provide real time information about the st...
Next step <ul>Network monitoring </ul><ul>IT infrastructure </ul><ul>Applications <li>&
Business processes </li></ul>
Not IT <ul>If the number of orders drop below my daily/weekly estimate </ul><ul>Warning if the delivery of goods is lower ...
Nature of BAM <ul><li>Business events are time dynamic of its nature
Business events has dependencies to other events
Service capability relates to multiple events </li></ul>
BAM is not Business Intelligence - or is it?
Findings <ul><li>None-existing monitoring solutions
Too late to fix problems
It's not an IT-OPS problem
Not a BI issue - lack of real-time
Low surveillance maturity in the business OPs
Applications lacks business surveillance
Technical SLA </li></ul>
Lack of BAM <ul><li>Simple problems cause disaster </li></ul><ul><ul><li>High cost
Decreasing quality of services </li></ul></ul><ul><li>Insecurity in business ops team
Process correlation not understood
of 22

Nagios Conference 2011 - Anders Haal - Business Activity Monitoring With The Nagios Platform

Anders Haals's presentation on Business Activity Monitoring (BAM) with Nagios. The presentation was given during the Nagios World Conference North America held Sept 27-29th, 2011 in Saint Paul, MN. For more information on the conference (including photos and videos), visit http://go.nagios.com/nwcna
Published on: Mar 3, 2016
Published in: Technology      Business      
Source: www.slideshare.net


Transcripts - Nagios Conference 2011 - Anders Haal - Business Activity Monitoring With The Nagios Platform

  • 1. BAM with Nagios <ul>Anders Håål, Ingengörsbyn AB </ul>
  • 2. Intro <ul><li>Myself
  • 3. Sweden
  • 4. Presentation </li></ul>
  • 5. Business activity monitoring The goals of business activity monitoring are to provide real time information about the status and results of various business related operations, processes, and transactions. The main benefits of BAM are to enable an enterprise to make better informed business decisions , quickly address problem areas, and re-position organizations to take full advantage of emerging opportunities. Wikipedia
  • 6. Next step <ul>Network monitoring </ul><ul>IT infrastructure </ul><ul>Applications <li>&
  • 7. Business processes </li></ul>
  • 8. Not IT <ul>If the number of orders drop below my daily/weekly estimate </ul><ul>Warning if the delivery of goods is lower then 80% of ready to ship. </ul><ul>If the number of international shipment is above 10000 at 17:00 I need to give gateway a warning </ul><ul>If the number of errors in incoming EDI messages are higher then 5% of total </ul><ul>My route planning must be least 90% of my received orders </ul><ul>If the ratio between web and phone orders are higher then ... </ul>
  • 9. Nature of BAM <ul><li>Business events are time dynamic of its nature
  • 10. Business events has dependencies to other events
  • 11. Service capability relates to multiple events </li></ul>
  • 12. BAM is not Business Intelligence - or is it?
  • 13. Findings <ul><li>None-existing monitoring solutions
  • 14. Too late to fix problems
  • 15. It's not an IT-OPS problem
  • 16. Not a BI issue - lack of real-time
  • 17. Low surveillance maturity in the business OPs
  • 18. Applications lacks business surveillance
  • 19. Technical SLA </li></ul>
  • 20. Lack of BAM <ul><li>Simple problems cause disaster </li></ul><ul><ul><li>High cost
  • 21. Decreasing quality of services </li></ul></ul><ul><li>Insecurity in business ops team
  • 22. Process correlation not understood
  • 23. IT resources utilization correlation to business operations </li></ul>
  • 24. Different from IT ops <ul><li>Mature processes
  • 25. Organization
  • 26. Monitoring technical infrastructure environments
  • 27. Static thresholds </li></ul>
  • 28. Shipping & forwarding example EVENTS SHIPMENT INVOICE
  • 29. BAM boils down to Volumes Rates Errors
  • 30. Source systems <ul><li>Business applications not written for monitoring </li></ul><ul><ul><li>Legacy
  • 31. Databases
  • 32. Files
  • 33. Email
  • 34. Web services </li></ul></ul><ul><li>No standards, no models </li></ul>
  • 35. Metrics <ul><li>Time </li><ul><li>Day of week, day of month, …...
  • 36. Calendar </li></ul><li>Processes related </li></ul>
  • 37. Composite metrics #INVOICE #SHIPMENTS INVOICE RATE
  • 38. Thresholds <ul><li>Day profiles </li></ul><ul><ul><li>24 hour granularity
  • 39. Week, month, day of … </li></ul></ul><ul><li>Process related threshold </li></ul><ul><ul><li>th geocode = s (0.8*shipments) </li></ul></ul><ul><li>Latency </li></ul><ul><ul><li>th geocode = s (0.8*shipments[-30min]) </li></ul></ul>
  • 40. Solution Nagios + bischeck
  • 41. bischeck features <ul><li>Service connections
  • 42. Dynamic threshold management </li><ul><li>Packaged – a 24 hour linear equation threshold
  • 43. Custom threshold classes </li></ul><li>Multi-threaded, multi-scheduling schema per service.
  • 44. Caching of historical service data </li><ul><li>Virtual services
  • 45. Latency threshold </li></ul><li>Date macros in execution statements
  • 46. Open server integration </li><ul><li>Nagios/NSCA passive check </li></ul><li>XML configuration
  • 47. GPL 2 license </li></ul>
  • 48. Alternative dashboard
  • 49. Benefits <ul><li>Nagios
  • 50. Proactive vs reactive
  • 51. &quot;IT-blindness&quot;
  • 52. Correlate IT and business utilization
  • 53. Understand business dependencies
  • 54. Business trends in real time
  • 55. Meaningful SLA </li></ul>
  • 56. Get things moving <ul><li>Find the itch
  • 57. Start small
  • 58. Be tactical
  • 59. Find a sponsor in the business OPs
  • 60. Re-use all you that love with Nagios </li></ul>
  • 61. Thank you for listening <ul><li>bischeck is open source - get it from gforge.ingby.com/gf/project/bischeck
  • 62. Feedback is appreciated </li></ul>

Related Documents