Proactive Alerting & Intelligent Communication
Abbas Haider Ali
October 16, 2014
Top 5 places you’re likely to be when needed
Incident Management
Accept tickets
Reject tickets
Update tickets
Close tickets
Chase tickets
Escalate / Hand off tic...
With major incidents, all bets are off
SaaS
Integrations
Audit trail
Synchronized
Transparency &
Accountability
E2E automation
Reporting &
Analytics
Mobility
Eliminate alert
fatigue
Delivery channel
diversity
Accurate IT
consoles
Eliminate people runbooks
On-call schedules
Escalations
Dynamic groups
Geotagged groups
Collaboration
Reduce over-engagement
Team analytics
Elasticity
Communication hub
Process specific
messaging &
responses
Fine tune integrated
systems with
feedback loops
1. Integrations – end to end
2. Reduce noise, improve targeting
3. Collaboration
4. Tailor inputs, messages, and
respo...
OR
A lot of you are thinking it, so let’s get it out in the open…
Q&A
Proactive Alerting & Intelligent Communication
Abbas Haider Ali
October 16, 2014
Nagios Conference 2014 - Abbas Haider Ali - Proactive Alerting and Intelligent Communication With xMatters
Nagios Conference 2014 - Abbas Haider Ali - Proactive Alerting and Intelligent Communication With xMatters
Nagios Conference 2014 - Abbas Haider Ali - Proactive Alerting and Intelligent Communication With xMatters
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Nagios Conference 2014 - Abbas Haider Ali - Proactive Alerting and Intelligent Communication With xMatters

Abbas Haider Ali's presentation on Proactive Alerting and Intelligence With Nagios and xMatters. The presentation was given during the Nagios World Conference North America held Oct 13th - Oct 16th, 2014 in Saint Paul, MN. For more information on the conference (including photos and videos), visit: http://go.nagios.com/conference
Published on: Mar 3, 2016
Source: www.slideshare.net


Transcripts - Nagios Conference 2014 - Abbas Haider Ali - Proactive Alerting and Intelligent Communication With xMatters

  • 1. Proactive Alerting & Intelligent Communication Abbas Haider Ali October 16, 2014
  • 2. Top 5 places you’re likely to be when needed
  • 3. Incident Management Accept tickets Reject tickets Update tickets Close tickets Chase tickets Escalate / Hand off tickets FYI execs FYI / feedback users FYI stakeholders Change Management Approvals Scheduling Alert impacted parties Successful completion Rollbacks / Failures Emergency changes Sample wishlist for an IT alerting platform Operations Verify impact Quick fix Avoid “red” consoles Create ticket Initiate Major Incident Know who to call Major Incident Mgmt Initiate conference calls Pull people onto bridges Add people to bridges Update responders Update service owners Update execs Update LOB stakeholders Update users Automation Detail on failures What else is impacted Run diagnostic steps Attempt to resolve People Requirements Don’t forget about me Don’t disturb me Don’t spam me Reduce volume Reduce noise Call me if it’s urgent Text me if it’s important
  • 4. With major incidents, all bets are off
  • 5. SaaS Integrations Audit trail Synchronized
  • 6. Transparency & Accountability E2E automation Reporting & Analytics
  • 7. Mobility Eliminate alert fatigue Delivery channel diversity Accurate IT consoles
  • 8. Eliminate people runbooks On-call schedules Escalations Dynamic groups Geotagged groups
  • 9. Collaboration Reduce over-engagement Team analytics Elasticity
  • 10. Communication hub Process specific messaging & responses Fine tune integrated systems with feedback loops
  • 11. 1. Integrations – end to end 2. Reduce noise, improve targeting 3. Collaboration 4. Tailor inputs, messages, and responses by process & audience 5. Mobile 6. Security & compliance 7. Reporting & Analytics 7 key things to make it work
  • 12. OR A lot of you are thinking it, so let’s get it out in the open…
  • 13. Q&A
  • 14. Proactive Alerting & Intelligent Communication Abbas Haider Ali October 16, 2014

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