How Revenue Increased After
Implementing Nagios XI and Nagios
Network Analyzer
Jose Marroquin
josem.marroquin@outlook....
Introduction & Agenda
• About The Bank
• Before Nagios
• Business case
• Nagios Implementation
• Revenue increase
• ...
About The Bank
• Located in Guatemala, Central America
• 3,500 employees
• 140 Branches
• Risk Qualification “A” By Fi...
BEFORE NAGIOS
• Lost
• Unquantifiable losses
• Architectural purchase decisions.
BUSINESS CASE
PROJECT APPROVAL PROCESS
Diamond Organizational Excellence
2. Tree Ms - Measures, Goals, Means
1. Strategy Focus 3. Strategic Alignment
5. Organ...
Why Service Excellence is part of
our strategy?
“There is only one
boss, the customer,
and he can fire
everybody in t...
Mission
Vision
Strategic
objectives
Measures
(KPIS)
Levels (data and
information)
Goals (short, médium, and long
...
Linked measures to the four perspectives
(Growing up in
the local market
with current
products
Growing
market
Strat...
Strategy Operacionalization: service
excellence
Direction MEASURE GOALS MEANS
Which is my
objective?
How I make mysel...
How can we achieve our Strategic Goals of
Service Excellence?
STRATEGY THEME: PROJECTS TO ACHIEVE
SERVICE EXCELLENCE OBJECTIVES
Priorización de iniciativas-proyectosProjects
portfol...
Analysis of Project Investment
Detail Year 0 Year 1 Year 2 Year 3 Year 4 Year 5
Income
Business revenue, (previously lo...
Nagios: Project approval
process
SUCCESSFUL NAGIOS PROJECT
IMPLEMENTATION
• Have all needed resources
• Staff Training
• Focus: Services generating 80%...
BUSINESS CASE
NAGIOS TODAY
NAGIOS TODAY
• Monitoring
• > 1000 Host.
• > 3000 Services
• Created more than 30 diagrams
IMPORTANT ACHIEVEMENTS WITH
NAGIOS XI AND NETWORK ANALIZER
REAL TIME MONITORING
SERVICES TRACEABILITY
SERVICES ACCOUNTABILITY
PREVENTIVE ACTIONS
SAME SERVICE ORIENTED
INTEGRATION OF DIFFERENT COMPONENTS,
VARIOUS TECHNOLOGIES.
NAGIOS NETWORK ANALIZER
CHECK, BANDWITH IN REAL TIME.
Network Analizer
BANDWITH BY IP
Network Analizer
BUSINESS CASE
It depends on the new trends,
that I find during this conference.
THE FUTURE ON NAGIOS
How I Visualize Nagios in the Future
Nagios Integrating
ITIL platform
KPI’S Delivery Performance
Communication: Periodic daily reports from the business
Goals Metrics Dimensions
Average Ful...
Service Operation: Function service Desk
Integrated By Nagios
Incident management kpi
Quantity Percentage
Kpi Acceptable Inaceptable Acceptable Inaceptable
amount of repeated incide...
Conclusion
How Revenue Increased After Implementing Nagios XI
and Nagios Network Analyzer
• Includes Nagios in your Str...
“Whatever you do, do it well. Do it so well that
when people see you do it they will want to
come back and see you do it...
Questions?
Any questions?
Thanks!
Thanks!
Jose Marroquin
Josem.Marroquin@outlook.com
Josem_Marroquin@bantrab.net.gt
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Nagios Conference 2014 - Jose Marroquin - How Revenue Increased After Implementing Nagios XI and Nagios Network Analyzer

Jose Marroquin's presentation on How Revenue Increased After Implementing Nagios XI and Nagios Network Analyzer. The presentation was given during the Nagios World Conference North America held Oct 13th - Oct 16th, 2014 in Saint Paul, MN. For more information on the conference (including photos and videos), visit: http://go.nagios.com/conference
Published on: Mar 3, 2016
Published in: Technology      
Source: www.slideshare.net


Transcripts - Nagios Conference 2014 - Jose Marroquin - How Revenue Increased After Implementing Nagios XI and Nagios Network Analyzer

  • 1. How Revenue Increased After Implementing Nagios XI and Nagios Network Analyzer Jose Marroquin josem.marroquin@outlook.com josem_marroquin@bantrab.net.gt
  • 2. Introduction & Agenda • About The Bank • Before Nagios • Business case • Nagios Implementation • Revenue increase • Nagios Today • Nagios in the future
  • 3. About The Bank • Located in Guatemala, Central America • 3,500 employees • 140 Branches • Risk Qualification “A” By Fitch Ratings
  • 4. BEFORE NAGIOS • Lost • Unquantifiable losses • Architectural purchase decisions.
  • 5. BUSINESS CASE PROJECT APPROVAL PROCESS
  • 6. Diamond Organizational Excellence 2. Tree Ms - Measures, Goals, Means 1. Strategy Focus 3. Strategic Alignment 5. Organizational Agility 4. Execution Culture 6. Improvement, Enhancement
  • 7. Why Service Excellence is part of our strategy? “There is only one boss, the customer, and he can fire everybody in the company from the chairman down, simply by spending his money somewhere else.” Sam Walton
  • 8. Mission Vision Strategic objectives Measures (KPIS) Levels (data and information) Goals (short, médium, and long term) Align Medium (potential initiatives) Strategic Project portfolio (priotization and selection) Selection plans (planning of Project implementation) Aligning the direction to the operationalization and execution Budgets and resources Execution Direction and operationalization
  • 9. Linked measures to the four perspectives (Growing up in the local market with current products Growing market Strategic Objectives Map Strategic theme: SERVICE EXCELLENCE Increase profitability Customer satisfaction Enhacement of all services Improve staff productivity Increase productivity Increase staff trainning FINANCIAL CUSTOMER INTERNAL BUSINESS PROCESS LEARNING AND GROWTH Strategic Objectives Map Fulfill the requirements of business operations
  • 10. Strategy Operacionalization: service excellence Direction MEASURE GOALS MEANS Which is my objective? How I make myself sure to achieve to it? Which would be the expected impact? How do I achieve that impact? OBJECTIVE KPI´s KPI Dictionary GOALS DECISION MAKING Project Action Plan Resources Customer Satisfaction % UP TIME SERVICE -Responsible -Definition -Frequency - Source -Level = 100% > 99 % to 2014: Long, medium, short term Red light < 95 Yellow light 97-98 Green light > 99 NAGIOS -What -How -Who -When -Whar for -Money, people, time Enhacement of all services ISO 2000
  • 11. How can we achieve our Strategic Goals of Service Excellence?
  • 12. STRATEGY THEME: PROJECTS TO ACHIEVE SERVICE EXCELLENCE OBJECTIVES Priorización de iniciativas-proyectosProjects portfolio NAGIOS SERVICE CULTURE Disney standards Return of investment, ROI ECONOMIC CRITERIA high Low ITIL, ISO 20000 Low high
  • 13. Analysis of Project Investment Detail Year 0 Year 1 Year 2 Year 3 Year 4 Year 5 Income Business revenue, (previously lost by system downtime) 50,000 53,500 57,245 61,252 65,540 Revenue from new business, (Trusting Systems and Strong IT Arquitecture) 104,400 111,708 119,528 127,894 136,847 Savings for Hardware Acquisition 45,000 48,150 51,521 55,127 58,986 Total Income 199,400 213,358 228,293 244,274 261,373 Expenses Nagios XI Maintenance & Support (4,750) (4,750) (4,750) (4,750) (4,750) Nagios Network analyzer Maintenance & Support (4,750) (4,750) (4,750) (4,750) (4,750) Services Support (5,000) (5,000) (5,000) (5,000) (5,000) Total Expenses (14,500) (14,500) (14,500) (14,500) (14,500) Net Profits(Incomes-Expenses) 184,900 198,858 213,793 229,774 246,873 Investments Nagios Products (10,000) Implementation services (10,000) Hardware (40,000) Cash Flow (60,000) 184,900 198,858 213,793 229,774 246,873 NPV (Net Present Value) 645,833 Investment Rate = 10% IRR (Internal Rate of Return) 315.3% Recovery period 9 months
  • 14. Nagios: Project approval process
  • 15. SUCCESSFUL NAGIOS PROJECT IMPLEMENTATION • Have all needed resources • Staff Training • Focus: Services generating 80% of income (Pareto) • Phase Down plan development • Results delivery • Policies & Procedures
  • 16. BUSINESS CASE NAGIOS TODAY
  • 17. NAGIOS TODAY • Monitoring • > 1000 Host. • > 3000 Services • Created more than 30 diagrams
  • 18. IMPORTANT ACHIEVEMENTS WITH NAGIOS XI AND NETWORK ANALIZER
  • 19. REAL TIME MONITORING
  • 20. SERVICES TRACEABILITY
  • 21. SERVICES ACCOUNTABILITY
  • 22. PREVENTIVE ACTIONS
  • 23. SAME SERVICE ORIENTED INTEGRATION OF DIFFERENT COMPONENTS, VARIOUS TECHNOLOGIES.
  • 24. NAGIOS NETWORK ANALIZER
  • 25. CHECK, BANDWITH IN REAL TIME. Network Analizer
  • 26. BANDWITH BY IP Network Analizer
  • 27. BUSINESS CASE It depends on the new trends, that I find during this conference. THE FUTURE ON NAGIOS
  • 28. How I Visualize Nagios in the Future Nagios Integrating ITIL platform
  • 29. KPI’S Delivery Performance Communication: Periodic daily reports from the business Goals Metrics Dimensions Average Fulfillment Time (#) System Problems Systems Fulfillment on Target (%) Avg. Time to Service Response Aplication System Downtime (#) System Dowtime Events (#) System System Problems Problem Severity System Problem System Downtime Downtime Time of Day Custumer Transaction Acounts Customer System Transaction Account Day Year Quarter Month Day Business Service: Internet Banking
  • 30. Service Operation: Function service Desk Integrated By Nagios
  • 31. Incident management kpi Quantity Percentage Kpi Acceptable Inaceptable Acceptable Inaceptable amount of repeated incidents 0-20 >20 Incident Resolution Time <2 >2 hrs First call resolution rate >80 <80 Resolution within SLA >95 <5
  • 32. Conclusion How Revenue Increased After Implementing Nagios XI and Nagios Network Analyzer • Includes Nagios in your Strategic Project Portfolio. • Focus on services that will generate 80% of your income (Pareto) • Service quality versus service costs • Some Incomes • Savings for Hardware Acquisition • 99.9 % UP Time Services: Customer Satisfaction. • Business Areas believes in IT Department and Create more products and services. thanks
  • 33. “Whatever you do, do it well. Do it so well that when people see you do it they will want to come back and see you do it again and they will want to bring others to show them how well you do what you do.” Walt Disney
  • 34. Questions? Any questions? Thanks!
  • 35. Thanks! Jose Marroquin Josem.Marroquin@outlook.com Josem_Marroquin@bantrab.net.gt

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